Symantec MONITOR PACKS FOR SERVERS 7.0 - SP2 S Manual de instrucciones

Monitor Packs for Servers 7.0

SP2 Release Notes

Monitor Pack for Servers

7.0 SP2 Release Notes

This document includes the following topics:

■Introduction

■New features

■Installation and upgrade

■Installation and Upgrade issues

■Fixed Issues in this Release

■Known Issues in this Release

■Other information

Introduction

The Monitor Pack for Servers component provides a collection of monitor packs

that let you monitor your servers. Monitor packs are the containers of the monitor

policies that let you monitor services and events of your server environment,

operating system, or certain application.

The Monitor Pack for Servers component also includes several reports that help

you evaluate and tune the performance of your servers.

The Monitor Pack for Servers component lets you monitor your Windows, UNIX,

or Linux server environment.

You can monitor the following Windows elements:

■.NET Framework

■Active Directory

■ASP.NET

■Disk

■Domain Name Service

■DHCP

■FTP Publishing Service

■Internet Information Server (IIS)

■Memory

■MSDTC

■MSMQ

■Network

■NNTP

■Printer

■Processor

■RRAS

■Security

■SMTP

■System

■System Health and Tuning

■WINS

■Windows Terminal Services

■WWW service

You can monitor the following UNIX and Linux elements:

■Apache Server Log

■Cache

■DHCP Client

■DHCP Server

■Disk I/O

■DNS Server

■Files Queries

Monitor Pack for Servers 7.0 SP2 Release Notes

Introduction

■FTPD Daemon Log

■Memory

■Network

■PORT Status

■Printer Queue

■Process

■Processor

■SMTP Server

■System Health and Tuning

■System Security

This product is part of the following suites:

■Altiris™Server Management Suite from Symantec

For release notes, see knowledgebase article 50400

The Monitor Pack for Servers works with the Monitor Solution core components

of the Symantec Management Platform 7.0.

For release notes for these components, see the following knowledgebase articles:

■For Monitor Solution release notes, see knowledgebase article 49491.

■For Symantec Management Platform release notes, see knowledgebase article

45141.

New features

The new features of this release are as follows:

New platforms are supported.

Following platforms for monitored servers are now supported:

■Windows Server 2008 R2

■Windows Server 2008 Core Edition

■IBM AIX 5.2, 5.3, 6.1

5Monitor Pack for Servers 7.0 SP2 Release Notes

New features

Installation and upgrade

New installation

You can install this product by using the Symantec Installation Manager. You can

download the installation files directly to your server or you can create offline

installation packages. For more information, see the Symantec Management

Platform Installation Guide (see knowlegebase article 45732).

Upgrade

You can upgrade this product from 6.x versions if you run the Symantec

Installation Manager on a Notification Server 6.x computer. To upgrade from the

6.x version, you must first upgrade your 6.x Notification Server to Symantec

Management Platform 7.0 or later. During the Notification Server upgrade process,

you can select to upgrade to the latest version of this product.

For more information, see the Symantec Management Platform Installation Guide

(see knowlegebase article 45732).

Installation and Upgrade issues

The following issues are known issues related to installing and upgrading this

product. If additional information about an issue is available, click the Article ID

link.

Table 1-1 Known issues for Installation and Upgrade

Internal IDDescriptionIssue

1798594After an upgrade, all user customizations are lost except

for the Descriptionfields.

After upgrade, all user modifications

of the default rules and metrics are

overwritten except for Descriptions

Monitor Pack for Servers 7.0 SP2 Release Notes

Installation and upgrade

Table 1-1 Known issues for Installation and Upgrade (continued)

Internal IDDescriptionIssue

1798594

1936118

Some policies contain new rules in the 7.0 SP2 release.

Because of that, the following policies are overwritten during

an upgrade:

■Process policy in the ESX - Basic pack

■Process policy and System Health and Tuning policy in

the Linux - Basic pack

■Disk policy, System policy, and Internet Information

Server (IIS) policy in the Windows 2000 pack

■Disk policy, System policy, and Internet Information

Server (IIS) policy in the Windows 2003 pack

■All policies in the Windows 2008 pack

■Windows Server 2003/2008 - Agentless policy in the

Windows Agentless pack

Some polices are overwritten during

upgrade

Fixed Issues in this Release

The following are previous issues that were fixed in this release. If additional

information about an issue is available, click the Article ID link.

Table 1-2 Fixed Issues in this Release

Internal IDDescriptionIssue

1709161

1709170

The Metric “SMTP Server - Number of Messages Sent By

Mailer (SMTP) Solaris”enters retry state if the statistic file

/etc/mail/statistics does not exist.

In this case the metric is displayed in the Performance

Viewer with a value of "0".

This behavior occurs because the command used in metric

contains hardcoded 0 values which will be outputted even

if there is no statistic log.

By default all statistic is turned off. To turn statistic on the

administrator must create the statistic file: # touch

/etc/mail/statistic

"SMTP Server - Number of Messages

Sent By Mailer (SMTP) Solaris" metric

statistic issue

7Monitor Pack for Servers 7.0 SP2 Release Notes

Fixed Issues in this Release

Table 1-2 Fixed Issues in this Release (continued)

Internal IDDescriptionIssue

1806935The metrics, rules, and policies that belong to the default

monitor packs are not restored when you attempt to

reimport the pack manually.

To workaround this issue: uninstall the monitor packs and

then install them again.

Monitor packs cannot be re-imported

after you delete a monitor pack that

was previously imported

Known Issues in this Release

The following are known issues for this release. If additional information about

an issue is available, click the Article ID link.

Table 1-3 Known issues in this Release

Internal IDDescriptionIssue

1978268When you restart the Altiris Monitor Agent service in the

Services list in Windows, a timeout message can appear.

After some time the service stops and you can start it again.

A timeout message can appear when

you restart the Monitor Agent service

on a Windows computer.

1679274Apache 2.2.11 is installed into: /usr/local/apache2. The

log is installed into:

/usr/local/apache2/logs/access_log. However, the

provided Apache 2 Server Log Solaris metric only uses the

following custom path:

/var/apache2/logs/access_log. This path is only

correct for the original Apache server that is provided by

Sun. On Apache 2.2.11 this metric cannot be evaluated and

triggered.

If you have a custom installation of Apache 2.2.11 on a

monitored computer, then you must clone the original

metrics and then update them to use the correct log path.

Metric Apache 2 Server Log Solaris

Metric - log custom path is not

compatible with Apache 2.2.11

1702790ESX Extended pack will not function on ESX servers that

are running in maintenance mode.

The Extended Host Monitor Pack does

not support servers in maintenance

mode

Monitor Pack for Servers 7.0 SP2 Release Notes

Known Issues in this Release

Table 1-3 Known issues in this Release (continued)

Internal IDDescriptionIssue

1702910In some situations the command mailq can generate a heavy

load on Solaris computers. The following metrics may fail

to execute in the specified timeout if you use the mailq

command:

■SMTP Server - Mail Queue Size Solaris

■SMTP Server - Number of Deferred Messages Solaris

The load may be caused by the wrong configuration of FQDN

on the server.

The command mailq should not be

used in certain metrics. It can generate

a heavy load

Other information

Table 1-4 For more information, you can use the following resources:

LocationDescriptionDocument

Supported Products pageInformation about how to install,

configure, and implement this product.

This information is available in PDF

format.

Implementation Guide

Information about capacity

recommendations, design models,

scenarios, test results, and optimization

best practices to consider when planning

or customizing ITMS.

ITMS 7.1 Implementation

Guide

Symantec Management Platform

Documentation page

Information about using the Symantec

Management Platform.

Symantec Management

Platform User Guide

Symantec Management Platform

Documentation page

Information about new features and

important issues in the Symantec

Management Platform.

Symantec Management

Platform Release Notes

http://go.symantec.com/sim_docInformation about using Symantec

Installation Manager to install the

Symantec Management Platform

products.

Symantec Management

Platform Installation Guide

SymWISE support pageArticles, incidents, and issues about this

product.

Knowledge base

9Monitor Pack for Servers 7.0 SP2 Release Notes

Other information

Table 1-4 For more information, you can use the following resources:

(continued)

LocationDescriptionDocument

Symantec Connect pageAn online magazine that contains best

practices, tips, tricks, and articles for

users of this product.

Symantec Connect (formerly

the Altiris Juice)

Monitor Pack for Servers 7.0 SP2 Release Notes

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