Symantec ALTIRIS INVENTORY 7.0 SP2 - FOR NETWORK DEVICES... Manual de usuario

Altiris™Patch Management

Solution for Windows from

Symantec User Guide

Version 7.0 SP2

Altiris™Patch Management Solution for Windows from

Symantec User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

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Customers with a current support agreement may access Technical Support

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Before contacting Technical Support, make sure you have satisfied the system

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at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

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Enterprise services that are available include the following:

Managed Services remove the burden of managing and monitoring security

devices and events, ensuring rapid response to real threats.

Managed Services

Symantec Consulting Services provide on-site technical expertise from

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of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Education Services provide a full array of technical training, security education,

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Education Services

To access more information about enterprise services, please visit our web site

at the following URL:

www.symantec.com/business/services/

Select your country or language from the site index.

Technical Support ............................................................................................... 3

Chapter 1 Introducing Patch Management Solution for

Windows .......................................................................... 11

About Patch Management Solution for Windows ............................... 11

How Patch Management Solution for Windows works ......................... 12

Where to get more information ....................................................... 13

Chapter 2 Implementing Patch Management Solution for

Windows .......................................................................... 15

Implementing Patch Management Solution for Windows ..................... 15

Chapter 3 Installing Patch Management Solution for

Windows .......................................................................... 17

Prerequisites for Patch Management Solution for Windows ................. 17

Installing Patch Management Solution for Windows ........................... 18

Upgrading Patch Management Solution for Windows ......................... 18

Migrating from Patch Management Solution for Windows 6.2 to

7.x ....................................................................................... 18

Uninstalling Patch Management Solution for Windows ....................... 21

Licensing .................................................................................... 21

Chapter 4 Installing the Software Update Plug-in .......................... 23

About the Software Update Plug-in ................................................. 23

Installing the Software Update Plug-in ............................................. 24

Upgrading the Software Update Plug-in ........................................... 24

Uninstalling the Software Update Plug-in ......................................... 25

About the Software Update Plug-in user interface .............................. 25

Chapter 5 Configuring Patch Management Solution for

Windows .......................................................................... 29

Configuring patch management Core Services settings ....................... 29

Customizing severity levels ............................................................ 30

Contents

Configuring vendor settings ........................................................... 31

Configuring software updates installation settings ............................ 31

Configuring inventory and vulnerabilities checking interval ................ 32

Core Services page ....................................................................... 33

Patch management vendor settings page .......................................... 33

Default Software Update Plug-in Policy page ..................................... 35

Chapter 6 Configuring Patch Management server tasks ............... 39

About Patch Management server tasks ............................................. 39

Downloading software updates catalog ............................................ 40

Downloading QChain .................................................................... 41

Checking Software Update packages integrity .................................. 42

Patch Management Import page ..................................................... 42

Download QChain page ................................................................. 43

Chapter 7 Staging and distributing software bulletins and

software updates ........................................................... 45

About software updates and software bulletins .................................. 45

About staging and distributing software bulletins .............................. 46

Staging software bulletins ............................................................. 47

Distributing software updates ........................................................ 48

Viewing the software update delivery summary report ....................... 49

About Software Update policies and maintenance windows ................. 49

Patch Remediation Center page ...................................................... 49

Software Update Policy Wizard pages .............................................. 51

Chapter 8 Using Patch Management reports ................................... 53

About Patch Management Solution for Windows reports ..................... 53

About compliance reports .............................................................. 54

About diagnostic reports ............................................................... 55

About remediation status reports .................................................... 55

About software bulletin reports ..................................................... 55

About the Patch Management home page ......................................... 55

Viewing Patch Management reports ................................................ 56

Chapter 9 Replicating Patch Management data in

hierarchy ......................................................................... 59

About replicating Patch Management data ........................................ 59

About Patch Management Language Alert rule .................................. 60

Replicating Patch Management language alerts ................................. 60

Contents8

About Patch Management software update catalog replication ............. 61

Replicating Patch Management import data ...................................... 61

About Software Update policy replication ......................................... 62

Replicating Software Update policies ............................................... 62

Appendix A Technical reference ............................................................ 65

About hierarchy and data replication direction .................................. 65

About Patch Management security roles ........................................... 66

Index .................................................................................................................... 69

9Contents

Contents10

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