Symantec ALTIRIS IT MANAGEMENT SUITE 7.0 MR2

Altiris™IT Management Suite

7.0 MR2 Release Notes

Altiris™IT Management Suite 7.0 MR2 Release Notes

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version: 7.0 MR2.1

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Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s support offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and/or Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers software upgrades

■Global support purchased on a regional business hours or 24 hours a day, 7

days a week basis

■Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our Web site

at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement

and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

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If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and support contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

[email protected]Asia-Pacific and Japan

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[email protected]North America and Latin America

IT Management Suite 7.0

MR2 Release Notes

This document includes the following topics:

■Introduction

■Installation and Upgrade

■Fixed Issues in this Release

Introduction

IT Management Suite from Symantec is the industry’s most comprehensive and

integrated suite for reducing the cost and complexity of owning and managing

corporate IT assets including desktops, laptops, thin clients, servers, and

heterogeneous platforms including Windows, UNIX, Linux, and Mac to promote

effective service delivery.

IT Management Suite is a collection of solutions and components that run on the

Symantec Management Platform.

For more information about the solutions and components, see the IT Management

Suite 7.0 Release Notes (knowledge base article 51492).

Installation and Upgrade

New Installation

You can install this product by using the Symantec Installation Manager. If you

do a new install of ITMS or any of the components, the MR2 version is installed.

For more information, see Installing the Symantec Management Platform products

(knowledge base article 45732).

Upgrade

You can upgrade this product from ITMS 7.0 by using the Symantec Installation

Manager.

In the Symantec Installation Manager, on the Product Updates page, you see the

available MRs for all of the components of ITMS. Installing MRs is optional. You

can choose to install one or more MRs. If you select the ITMS product, all

component MRs are installed.

Note, that upgrading from ITMS 6.x to ITMS 7.0 MR2 is not supported.

Upgrading the Symantec Management Agent on managed computers

After installing MR2, you must make sure that all managed computers have the

latest version of the Symantec Management Agent.You do this by enabling the

policy to upgrade the Symantec Management Agent.

To upgrade the Symantec Management Agent on managed computers

1In the Symantec Management Console, do one of the following:

■On the Actions menu, click Agents/Plug-ins >Rollout Agents/Plug-ins.

■On the Settings menu, click All Settings. In the left pane, click

Agents/Plug-ins.

2In the left pane, click Altiris Agent.

3Click Windows.

4Click the Altiris Agent for Windows - Upgrade policy.

5On the plug-in upgrade page, turn on the policy.

At the upper right of the page, click the colored circle, and then click On.

6Click Save changes.

7Repeat for the UNIX/Linux/Mac agent.

Fixed Issues in this Release

The following chapters list the new features of this release, things to know about

in this release, and previous issues that were fixed in this release.

IT Management Suite 7.0 MR2 Release Notes

Fixed Issues in this Release

Asset Management Solution

Build number 7.0.1359

The following are the issues that were fixed in the MR2 of Asset Management

Solution.

Table 1-1 Fixed issues in Asset Management Solution

Internal IDIssue

2015801Software Licenses list does not display a software product if the end

date of its license is in the past.

2035968Companies that have no name, are displayed as a slim line in the

companies report.

2054047When you try to add an existing line item from a purchase order that

has more than 20 line items, you get an error message “TheDatacould

not be loaded”.

1949840The Resource Link that is created for a Resource Type remains after

deleting the Resource Type, but clicking it gives errors.

1961763Some legacy software licensing reports fail to run.

2093031Edited Asset Status of a resource is not saved.

2076683When a computer is created manually and has the ownership set, and

then a computer checks in with basic inventory and full inventory,

and then both of these computers are merged, the Asset User Owner

association is lost when the clean ownership task is ran after the

merge.

2077152Ownership details dataclass is not updated correctly if the owners

(users) with same name are merged.

Deployment Solution

Build number 7.1.629

The following are the issues that were fixed in the MR2 of Deployment Solution.

Table 1-2 Fixed issues in Deployment Solution

Internal IDIssue

1833046When a Preboot Configurations policy is cloned, the name for the

clone is not properly displayed.

9IT Management Suite 7.0 MR2 Release Notes

Fixed Issues in this Release

Table 1-2 Fixed issues in Deployment Solution (continued)

Internal IDIssue

1885110Deployment Task Handler install policy does not check whether the

Site Servers have both Package Server Service and Task Server Service

installed.

1905379In the Sysprep Imaging Configuration dialog box, the text for the

item Modified is clipped.

1914466When selecting Sysprep Configuration files, localized text is not

displayed--it is English only.

1951071PECTAgent.ini refers to an incorrect port, which prevents image

creation.

1954244, 2046881PrebootConfigurations page and PXEServerConfiguration page do

not have context sensitive help.

1967333In the Import OS Files dialog box, the Add Files option does not work

in German and in Italian.

2017328When the system restarts after the Prepare for Image capture task

has run, the time zone information dialog box appears and stops

responding.

2025056, 2080920PECTAgent fails to load.

2027332The Applied to filter of the Deployment Site Server Components -

Install policy targets any Site Server without Site Server Components

installed.

2027390When in a hierarchy, the Preboot Configuration policy page did not

store targets correctly.

2029214When Hierarchy is enabled, the PXE Preboot Configurations policy is

incorrectly replicated down-stream and can break down-stream

policies.

2036756Query for NSSERVERNAME token is incorrect.

2039921A Copy File task with the execute command that is scheduled to run

on a client computer, copies the file successfully but fails to execute.

2046881Some pages were not displaying online help when pressing F1.

2047965After running the Install Windows OS task with inventory data for

Win 2003 operating system, the client computer starts successfully

but fails to join the domain.

IT Management Suite 7.0 MR2 Release Notes

Fixed Issues in this Release

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