Symantec 10099585 - 10PK NORTON ANTISPAM 2004 Manual de usuario

User’s Guide

Norton AntiSpam™ User’s Guide

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of the

agreement.

Documentation version 1.0

PN: 10102586

Any technical documentation that is made available by Symantec

Corporation is the copyrighted work of Symantec Corporation and is

owned by Symantec Corporation.

NO WARRANTY. The technical documentation is being delivered to

you AS-IS and Symantec Corporation makes no warranty as to its

accuracy or use. Any use of the technical documentation or the

information contained therein is at the risk of the user. Documentation

may include technical or other inaccuracies or typographical errors.

Symantec reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written

permission of Symantec Corporation, 20330 Stevens Creek Blvd.,

Cupertino, CA 95014.

Standard Template Library

This product utilizes the Standard Template Library, a C++ library of

container classes, algorithms, and iterators.

Permission to use, copy, modify, distribute and sell this software and

its documentation for any purpose is hereby granted without fee,

provided that the above copyright notice appears in all copies and that

both that copyright notice and this permission notice appear in

supporting documentation. Silicon Graphics makes no representations

about the suitability of this software for any purpose. It is provided “as

is” without express or implied warranty.

Permission to use, copy, modify, distribute and sell this software and

its documentation for any purpose is hereby granted without fee,

provided that the above copyright notice appears in all copies and that

both that copyright notice and this permission notice appear in

supporting documentation. Hewlett-Packard Company makes no

representations about the suitability of this software for any purpose.

It is provided “as is” without express or implied warranty.

Trademarks

Symantec, the Symantec logo, Norton AntiSpam, and LiveUpdate are

U.S. registered trademarks of Symantec Corporation.

Microsoft, MS-DOS, MSN, Windows, and the Windows logo are

registered trademarks of Microsoft Corporation. AOL and CompuServe

are registered trademarks of America Online, Inc. Pentium is a

registered trademark of Intel Corporation.

Other product names mentioned in this manual may be trademarks or

registered trademarks of their respective companies and are hereby

acknowledged.

Printed in the United States of America.

10987654321

Symantec License and Warranty

Norton AntiSpam™

IMPORTANT: PLEASE READ THE TERMS AND

CONDITIONS OF THIS LICENSE AGREEMENT

CAREFULLY BEFORE USING THE SOFTWARE.

SYMANTEC CORPORATION AND/OR ITS

SUBSIDIARIES (“SYMANTEC”) IS WILLING TO

LICENSE THE SOFTWARE TO YOU AS THE

INDIVIDUAL, THE COMPANY, OR THE LEGAL

ENTITY THAT WILL BE UTILIZING THE

SOFTWARE (REFERENCED BELOW AS “YOU”

OR “YOUR”) ONLY ON THE CONDITION THAT

YOU ACCEPT ALL OF THE TERMS OF THIS

LICENSE AGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOU

AND SYMANTEC. BY OPENING THIS

PACKAGE, BREAKING THE SEAL, CLICKING

THE “ACCEPT” OR “YES” BUTTON OR

OTHERWISE INDICATING ASSENT

ELECTRONICALLY, OR LOADING THE

SOFTWARE, YOU AGREE TO THE TERMS AND

CONDITIONS OF THIS AGREEMENT. IF YOU

DO NOT AGREE TO THESE TERMS AND

CONDITIONS, CLICK THE “I DO NOT ACCEPT”

OR “NO” BUTTON OR OTHERWISE INDICATE

REFUSAL, MAKE NO FURTHER USE OF THE

SOFTWARE AND CONTACT SYMANTEC

CUSTOMER SERVICE FOR INFORMATION ON

HOW TO OBTAIN A REFUND OF THE MONEY

YOU PAID FOR THE SOFTWARE (LESS

SHIPPING, HANDLING, AND ANY

APPLICABLE TAXES) AT ANY TIME DURING

THE SIXTY (60) DAY PERIOD FOLLOWING THE

DATE OF PURCHASE.

1. License:

The software and documentation that

accompanies this license (collectively the

“Software”) is the property of Symantec, or its

licensors, and is protected by copyright law.

While Symantec continues to own the Software,

You will have certain rights to use the Software

after Your acceptance of this license. This

license governs any releases, revisions, or

enhancements to the Software that Symantec

may furnish to You. Except as may be modified

by a Symantec license certificate, license

coupon, or license key (each a “License

Module”) that accompanies, precedes, or

follows this license, Your rights and obligations

with respect to the use of this Software are as

follows.

You may:

A. use one copy of the Software on a single

computer. If a License Module accompanies,

precedes, or follows this license, You may make

the number of copies of the Software licensed to

You by Symantec as provided in Your License

Module. Your License Module shall constitute

proof of Your right to make such copies;

B. make one copy of the Software for archival

purposes, or copy the Software onto the hard

disk of Your computer and retain the original

for archival purposes;

C. use the Software on a network, provided that

You have a licensed copy of the Software for

each computer that can access the Software

over that network;

D. after written notice to Symantec, transfer the

Software on a permanent basis to another

person or entity, provided that You retain no

copies of the Software and the transferee agrees

to the terms of this license; and

E. use the Software in accordance with any

additional permitted uses set forth, below.

You may not:

A. copy the printed documentation that

accompanies the Software;

B. sublicense, rent, or lease any portion of the

Software; reverse engineer, decompile,

disassemble, modify, translate, make any

attempt to discover the source code of the

Software, or create derivative works from the

Software;

C. use the Software as part of a facility

management, timesharing, service provider, or

service bureau arrangement;

D. use a previous version or copy of the

Software after You have received a disk

replacement set or an upgraded version. Upon

upgrading the Software, all copies of the prior

version must be destroyed;

E. use a later version of the Software than is

provided herewith unless You have purchased

upgrade insurance or have otherwise

separately acquired the right to use such later

version;

F. use, if You received the software distributed

on media containing multiple Symantec

products, any Symantec software on the media

for which You have not received a permission

in a License Module;

G. use the Software in any manner not

authorized by this license; nor

H. use the Software in any manner that

contradicts any additional restrictions set forth,

below.

2. Content Updates:

Certain Software utilize content that is updated

from time to time (including but not limited to

the following Software: antivirus software

utilize updated virus definitions; content

filtering software utilize updated URL lists;

some firewall software utilize updated firewall

rules; and vulnerability assessment products

utilize updated vulnerability data; these

updates are collectively referred to as “Content

Updates”). You shall have the right to obtain

Content Updates for any period for which You

have purchased maintenance, except for those

Content Updates that Symantec elects to make

available by separate paid subscription, or for

any period for which You have otherwise

separately acquired the right to obtain Content

Updates. Symantec reserves the right to

designate specified Content Updates as

requiring purchase of a separate subscription at

any time and without notice to You; provided,

however, that if You purchase maintenance

hereunder that includes particular Content

Updates on the date of purchase, You will not

have to pay an additional fee to continue

receiving such Content Updates through the

term of such maintenance even if Symantec

designates such Content Updates as requiring

separate purchase. This License does not

otherwise permit Licensee to obtain and use

Content Updates.

3. Product Installation and

Required Activation:

There are technological measures in this

Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

to protect Symantec against software piracy.

This Software may contain enforcement

technology that limits the ability to install and

uninstall the Software on a machine to not more

than a finite number of times for a finite

number of machines. This License and the

Software containing enforcement technology

require activation as further set forth during

installation and in the Documentation. The

Software will only operate for a finite period of

time prior to Software activation by You.

During activation, You will provide Your unique

product key accompanying the Software and PC

configuration in the form of an alphanumeric

code over the Internet to verify the authenticity

of the Software. If You do not complete the

activation within the finite period of time set

forth in the Documentation, or as prompted by

the Software, the Software will cease to function

until activation is complete, which will restore

Software functionality. In the event You are not

able to activate the Software, You may contact

Symantec Customer Support at the URL, or and

telephone number provided by Symantec

during activation, or as may be set forth in the

Documentation.

4. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy of

the Software and are not completely satisfied

with it for any reason, please contact Symantec

Customer Service for a refund of the money You

paid for the Software (less shipping, handling,

and any applicable taxes) at any time during

the sixty (60) day period following the date of

purchase.

5. Limited Warranty:

Symantec warrants that the media on which the

Software is distributed will be free from defects

for a period of sixty (60) days from the date of

delivery of the Software to You. Your sole

remedy in the event of a breach of this warranty

will be that Symantec will, at its option, replace

any defective media returned to Symantec

within the warranty period or refund the money

You paid for the Software. Symantec does not

warrant that the Software will meet Your

requirements or that operation of the Software

will be uninterrupted or that the Software will

be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW, THE ABOVE WARRANTY IS

EXCLUSIVE AND IN LIEU OF ALL OTHER

WARRANTIES, WHETHER EXPRESS OR

IMPLIED, INCLUDING THE IMPLIED

WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, AND

NONINFRINGEMENT OF INTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY GIVES

YOU SPECIFIC LEGAL RIGHTS. YOU MAY

HAVE OTHER RIGHTS, WHICH VARY FROM

STATE TO STATE AND COUNTRY TO

COUNTRY.

6. Disclaimer of Damages:

SOME STATES AND COUNTRIES, INCLUDING

MEMBER COUNTRIES OF THE EUROPEAN

ECONOMIC AREA, DO NOT ALLOW THE

LIMITATION OR EXCLUSION OF LIABILITY

FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES, SO THE BELOW LIMITATION OR

EXCLUSION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW AND REGARDLESS OF

WHETHER ANY REMEDY SET FORTH HEREIN

FAILS OF ITS ESSENTIAL PURPOSE, IN NO

EVENT WILL SYMANTEC OR ITS LICENSORS

BE LIABLE TO YOU FOR ANY SPECIAL,

CONSEQUENTIAL, INDIRECT, OR SIMILAR

DAMAGES, INCLUDING ANY LOST PROFITS

OR LOST DATA ARISING OUT OF THE USE OR

INABILITY TO USE THE SOFTWARE EVEN IF

SYMANTEC HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC'S OR ITS

LICENSORS' LIABILITY EXCEED THE

PURCHASE PRICE FOR THE SOFTWARE. The

disclaimers and limitations set forth above will

apply regardless of whether You accept the

Software.

7. U.S. Government Restricted

Rights:

RESTRICTED RIGHTS LEGEND. All Symantec

products and documentation are commercial in

nature. The software and software

documentation are “Commercial Items,” as that

term is defined in 48 C.F.R. section 2.101,

consisting of “Commercial Computer Software”

and “Commercial Computer Software

Documentation,” as such terms are defined in

48 C.F.R. section 252.227-7014(a)(5) and 48

C.F.R. section 252.227-7014(a)(1), and used in

48 C.F.R. section 12.212 and 48 C.F.R. section

227.7202, as applicable. Consistent with 48

C.F.R. section 12.212, 48 C.F.R. section

252.227-7015, 48 C.F.R. section 227.7202

through 227.7202-4, 48 C.F.R. section 52.227-

14, and other relevant sections of the Code of

Federal Regulations, as applicable, Symantec's

computer software and computer software

documentation are licensed to United States

Government end users with only those rights as

granted to all other end users, according to the

terms and conditions contained in this license

agreement. Manufacturer is Symantec

Corporation, 20330 Stevens Creek Blvd.,

Cupertino, CA 95014.

8. Export Regulation:

The Software and its related documentation,

including technical data, may not be exported

or re-exported in violation of the U.S. Export

Administration Act, its implementing laws and

regulations, the laws and regulations of other

U.S. agencies, or the export and import laws of

the jurisdiction in which the Software was

obtained. Export to any individual, entity, or

country specifically designated by applicable

law is strictly prohibited.

9. General:

If You are located in North America or Latin

America, this Agreement will be governed by

the laws of the State of California, United States

of America. Otherwise, this Agreement will be

governed by the laws of England and Wales.

This Agreement and any related License

Module is the entire agreement between You

and Symantec relating to the Software and: (i)

supersedes all prior or contemporaneous oral or

written communications, proposals, and

representations with respect to its subject

matter; and (ii) prevails over any conflicting or

additional terms of any quote, order,

acknowledgment, or similar communications

between the parties. This Agreement shall

terminate upon Your breach of any term

contained herein and You shall cease use of and

destroy all copies of the Software. The

disclaimers of warranties and damages and

limitations on liability shall survive

termination. Software and documentation is

delivered Ex Works California, U.S.A. or

Dublin, Ireland respectively (ICC INCOTERMS

2000). This Agreement may only be modified

by a License Module that accompanies this

license or by a written document that has been

signed by both You and Symantec. Should You

have any questions concerning this Agreement,

or if You desire to contact Symantec for any

reason, please write to: (i) Symantec Customer

Service, 555 International Way, Springfield, OR

97477, U.S.A., (ii) Symantec Authorized Service

Center, Postbus 1029, 3600 BA Maarssen, The

Netherlands, or (iii) Symantec Customer

Service, 1 Julius Ave, North Ryde, NSW 2113,

Australia.

This Software utilizes the Standard Template

Library, a C++ library of container classes,

1999. Silicon Graphics Computer Systems, Inc.

Contents

Chapter 1 Feature summary

Activation protects you ....................................................12

When to activate your product .............................12

Locate the product key ...........................................12

Norton AntiSpam features ..............................................13

Chapter 2 Installing Norton AntiSpam

System requirements .......................................................15

Supported email programs ....................................16

Before installation .............................................................17

Prepare your computer ..........................................17

Install Norton AntiSpam ..................................................17

If the opening screen does not appear ...............21

After installation ................................................................22

Use the Information Wizard .................................22

If you need to uninstall Norton AntiSpam ..................24

Chapter 3 Basics

Check the version number ..............................................25

Start Norton AntiSpam ....................................................26

Use your email program toolbar ....................................26

Activate your product .......................................................27

Manage how Norton AntiSpam detects spam ...........28

Adjust the email filter .............................................28

Identify authorized senders ..................................29

Identify senders of spam email messages ........31

Teach Norton AntiSpam your email

preferences ......................................................32

Contents8

Manage advertising filters ..............................................34

Enable or disable Ad Blocking ..............................34

Enable or disable Popup Window

Blocking ............................................................35

Turn off Norton AntiSpam ...............................................36

Monitor Norton AntiSpam ...............................................37

View the Statistics window .............................................37

Reset information in the

Statistics window ...........................................37

View Norton AntiSpam logs ...........................................37

For more information .......................................................39

Look up glossary terms ..........................................39

Use online Help ........................................................39

Readme file ................................................................40

Access the User’s Guide PDF ...............................40

Symantec products on the Web ...........................41

Subscribe to the Symantec Security

Response newsletter .....................................42

Chapter 4 Options

Set Norton AntiSpam options .........................................44

About Advanced options ........................................45

About Email options ................................................46

About LiveUpdate options .....................................47

Chapter 5 Keeping current with LiveUpdate

About program updates ...................................................49

About protection updates ................................................50

Obtain updates using LiveUpdate .................................51

When you should update .................................................51

If you can’t use LiveUpdate ............................................51

Set LiveUpdate to Interactive or Express mode ........52

Turn off Express mode ...........................................53

About your subscription ..................................................54

Chapter 6 Blocking unwanted email messages

Create spam filters ............................................................55

Customize Norton AntiSpam ..........................................56

Change the priority of a spam rule .....................60

Contents 9

Chapter 7 Blocking Internet advertisements

How Ad Blocking works ..................................................61

Block by dimensions ...............................................61

Block by location ......................................................61

Use the Ad Trashcan ........................................................62

Use text strings to identify ads to block

or permit ....................................................................64

How to identify Ad Blocking strings ...................64

Add an Ad Blocking string ....................................65

Modify or remove an Ad Blocking string ..........66

Chapter 8 Troubleshooting

Explore the Symantec service and support

Web site .....................................................................67

Troubleshoot Norton AntiSpam .....................................69

Why do I still receive spam? .................................69

How will email messages from addresses

on my Blocked list be handled? ..................69

What if I mistakenly put an address on the

Blocked list? .....................................................69

Why did an email message someone

sent me never arrive? ...................................70

How do I keep my protection updated? .............70

Why do I need a subscription to spam

definitions? ......................................................70

Why does so much spam include clusters of

meaningless characters? ..............................70

Troubleshoot Ad Blocking ...............................................71

Does Ad Blocking block all advertising on

the current page? ...........................................71

Will Popup Window Blocking block all

pop-ups or only pop-up ads? .......................71

Are there security issues associated with

advertisements? .............................................71

Service and support solutions

Glossary

Index

Contents10

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