Symantec 12608434 - Norton Internet Security 2008 Manual de usuario

User Guide

Norton Internet Security™User Guide

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of the

agreement.

Documentation version 15.0

Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,

Norton AntiSpam, Norton AntiVirus, Norton Internet Security, Norton

360, and Norton SystemWorks are trademarks or registered trademarks

of Symantec Corporation or its affiliates in the U.S. and other countries.

Windows is a trademark of Microsoft Corporation. Other names may be

trademarks of their respective owners.

The product described in this document is distributed under licenses

restricting its use, copying, distribution, and decompilation/reverse

engineering. No part of this document may be reproduced in any form

by any means without prior written authorization of Symantec

Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR

IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,

INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT,

ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS

ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION

SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE,

OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED

IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial

computer software as defined in FAR 12.212 and subject to restricted

rights as defined in FAR Section 52.227-19 "Commercial Computer

Software - Restricted Rights" and DFARS 227.7202, "Rights in

Commercial Computer Software or Commercial Computer Software

Documentation", as applicable, and any successor regulations. Any use,

modification, reproduction release, performance, display or disclosure

of the Licensed Software and Documentation by the U.S. Government

shall be solely in accordance with the terms of this Agreement.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Symantec Software License Agreement

Norton Internet Security™

SYMANTEC SOFTWARE SERVICE LICENSE

AGREEMENT

IMPORTANT: PLEASE READ THE TERMS AND

CONDITIONS OF THIS LICENSE AGREEMENT

(“LICENSE AGREEMENT”) CAREFULLY BEFORE

USING THE SOFTWARE (AS DEFINED BELOW).

SYMANTEC CORPORATION, IF YOU ARE

LOCATED IN THE AMERICAS; OR SYMANTEC

ASIA PACIFIC PTE LTD, IF YOU ARE LOCATED

IN THE ASIA PACIFIC RIM OR JAPAN; OR

SYMANTEC LIMITED, IF YOU ARE LOCATED

IN EUROPE, THE MIDDLE EAST OR AFRICA

(“SYMANTEC”) IS WILLING TO LICENSE THE

SOFTWARE TO YOU AS THE INDIVIDUAL, THE

COMPANY, OR THE LEGAL ENTITY THAT WILL

BE UTILIZING THE SOFTWARE (REFERENCED

BELOW AS “YOU”OR “YOUR”) ONLY ON THE

CONDITION THAT YOU ACCEPT ALL OF THE

TERMS OF THIS LICENSE AGREEMENT. THIS

IS A LEGAL AND ENFORCEABLE CONTRACT

BETWEEN YOU AND SYMANTEC. BY OPENING

THIS PACKAGE, BREAKING THE SEAL,

CLICKING THE “I AGREE”OR “YES”BUTTON

OR OTHERWISE INDICATING ASSENT

ELECTRONICALLY, OR LOADING THE

SOFTWARE, YOU AGREE TO THE TERMS AND

CONDITIONS OF THIS LICENSE AGREEMENT.

IF YOU DO NOT AGREE TO THESE TERMS AND

CONDITIONS, CLICK THE “CANCEL”OR “NO”

BUTTON OR OTHERWISE INDICATE REFUSAL,

MAKE NO FURTHER USE OF THE SOFTWARE,

AND CONTACT YOUR VENDOR OR SYMANTEC

CUSTOMER SERVICE, USING THE CONTACT

DETAILS IN SECTION 10 OF THIS LICENSE

AGREEMENT, FOR INFORMATION ON HOW

TO OBTAIN A REFUND OF THE MONEY YOU

PAID FOR THE SOFTWARE (LESS SHIPPING,

HANDLING, AND ANY APPLICABLE TAXES

EXCEPT IN CERTAIN STATES AND COUNTRIES

WHERE SHIPPING, HANDLING, AND TAXES

ARE REFUNDABLE) AT ANY TIME DURING

THE SIXTY (60) DAY PERIOD FOLLOWING THE

DATE OF PURCHASE.

1. License:

The software and documentation, including any

product packaging (“Documentation”), that

accompanies this License Agreement

(collectively the “Software”) is the property of

Symantec or its licensors, and is protected by

own the Software, after Your acceptance of this

License Agreement You will have certain rights

to use the Software during the Service Period.

The “Service Period”shall begin on the date of

Your initial installation of the Software, and

shall last for the period of time set forth in the

Documentation or the applicable transaction

documentation from the authorized distributor

or reseller from which You obtained the

Software. The Software may automatically

deactivate and become non-operational at the

end of the Service Period, and You will not be

entitled to receive any feature or content

updates to the Software unless the Service

Period is renewed. Subscriptions for renewals

of the Service Period will be available in

accordance with Symantec’s support policy

posted at

http://www.symantec.com/techsupp/

support_policy.html.

This License Agreement governs any releases,

revisions, updates or enhancements to the

Software that Symantec may make available to

You. Except as may be modified by the

Documentation, and subject to Symantec’s right

to terminate for Your breach pursuant to Section

9, Your rights and obligations under this License

Agreement with respect to the use of this

Software are as follows.

During the Service Period, You

may:

A. use one copy of the Software on a single

computer. If a greater number of copies and/or

number of computers is specified within the

Documentation or the applicable transaction

documentation from the authorized distributor

or reseller from which You obtained the

Software, You may use the Software in

accordance with such specifications;

B. make one copy of the Software for back-up or

archival purposes, or copy the Software onto the

hard disk of Your computer and retain the

original for back-up or archival purposes;

C. use the Software on a network, provided that

You have a licensed copy of the Software for

each computer that can access the Software over

that network;

D. permanently transfer all of Your rights in the

Software granted under this License Agreement

to another person or entity, provided that You

retain no copies of the Software and the

transferee agrees to the terms of this License

Agreement. Partial transfer of Your rights under

this License Agreement shall not be permitted.

For example, if the applicable documentation

grants You the right to use multiple copies of

the Software, only a transfer of the rights to use

all such copies of the Software would be valid;

and

E. use the Software in accordance with any

additional permitted uses which may be set

forth below.

You may not, nor may you

permit any other person to::

A. sublicense, rent or lease any portion of the

Software;

B. reverse engineer, decompile, disassemble,

modify, translate, make any attempt to discover

the source code of the Software or create

derivative works from the Software;

C. use the Software as part of a facility

management, timesharing, service provider or

service bureau arrangement; or

D. use the Software in any manner that is not

permitted pursuant to this License Agreement.

2. Software Feature and Content

Updates:

A. You shall have the right to receive new

features to the Software as Symantec, in its sole

discretion, makes such features available with

the Software during Your Service Period.

Symantec may, at its discretion, add, modify or

remove features from the Software at any time

with or without notice to You.

B. Certain Software uses content that is updated

from time to time, including but not limited to

the following Software: antivirus and crimeware

software use updated virus definitions;

antispyware software uses updated spyware

definitions; antispam software uses updated

antispam rules; content filtering and

antiphishing software use updated URL lists;

some firewall software use updated firewall

rules; vulnerability assessment products use

updated vulnerability data and web site

authentication software uses updated lists of

authenticated web pages; these updates are

collectively referred to as “Content Updates”(or

alternatively referred to as “Protection Updates”

or “Security Updates”at times). You shall have

the right to receive Content Updates for the

Software during Your Service Period.

3. Product Installation; Required

Activation:

A. During the installation process, the Software

may uninstall or disable other security products,

or features thereof, if such products or features

are incompatible with the Software or for

purposes of improving the overall functionality

of the Software.

B. There may be technological measures in this

Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

to protect Symantec against software piracy.

This Software may contain enforcement

technology that limits the ability to install and

uninstall the Software on a computer to not more

than a finite number of times for a finite number

of computers. This License Agreement and the

Software containing enforcement technology

require activation as further set forth in the

Documentation. The Software will only operate

for a finite period of time prior to Software

activation by You. During activation, You may

be required to provide Your unique product key

accompanying the Software and computer

configuration in the form of an alphanumeric

code over the Internet to verify the authenticity

of the Software. If You do not complete the

activation within the finite period of time set

forth in the Documentation, or as prompted by

the Software, the Software will cease to function

until activation is complete; at which time the

Software functionality will be restored. In the

event that You are not able to activate the

Software over the Internet, or through any other

method specified during the activation process,

You may contact Symantec Customer Support

using the information provided by Symantec

during activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software may collect

certain information from the computer on which

it is installed, which may include:

· Information regarding installation of the

Software. This information indicates to

Symantec whether installation of the Software

was successfully completed and is collected by

Symantec for the purpose of evaluating and

improving Symantec’s product installation

success rate. This information will not be

correlated with any personally identifiable

information.

· Information on potential security risks as well

as URLs of websites visited that the Software

deems potentially fraudulent. The URLs could

contain personally identifiable information that

a potentially fraudulent website is attempting

to obtain without Your permission. This

information is collected by Symantec for the

purpose of evaluating and improving the ability

of Symantec’s products to detect malicious

behavior, potentially fraudulent websites and

other Internet security risks. This information

will not be correlated with any personally

identifiable information.

· Portable executable files that are identified as

potential malware, including information on the

actions taken by such files at the time of

installation. These files are submitted to

Symantec using the Software’s automatic

submission function. The collected files could

contain personally identifiable information that

has been obtained by the malware without Your

permission. Files of this type are being collected

by Symantec only for the purpose of improving

the ability of Symantec’s products to detect

malicious behavior. Symantec will not correlate

these files with any personally identifiable

information. Such automatic submission

function may be deactivated after installation

by following the instructions in the

Documentation for applicable products.

· The name given during initial setup to the

computer on which the Software is being

installed. If collected, the name will be used by

Symantec as an account name for such

computer under which You may elect to receive

additional services and/or under which You may

use certain features of the Software. You may

change the account name at any time after

installation of the Software (recommended).

·Other general, statistical information used for

product administration and analysis, and for

improving product functionality. This

information will not be correlated with any

personally identifiable information.

The collected information as set out above is

necessary for the purpose of optimizing the

functionality of Symantec’s products and may

be transferred to the Symantec group in the

United States or other countries that may have

less protective data protection laws than the

region in which You are situated (including the

European Union), but Symantec has taken steps

so that the collected information, if transferred,

receives an adequate level of protection.

Symantec may disclose the collected information

if asked to do so by a law enforcement official

as required or permitted by law or in response

to a subpoena or other legal process. In order to

promote awareness, detection and prevention

of Internet security risks, Symantec may share

certain information with research organizations

and other security software vendors. Symantec

may also use statistics derived from the

information to track and publish reports on

security risk trends. By using the Software, You

acknowledge and agree that Symantec may

collect, transmit, store, disclose and analyze

such information for these purposes.

5. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy of

the Software and are not completely satisfied

with it for any reason, please make no further

use of the Software and contact Symantec

Customer Service, using the contact details set

out in Section 10 of this License Agreement, for

a refund of the money You paid for the Software

(less shipping, handling, and any applicable

taxes except in certain states and countries

where shipping, handling and taxes are

refundable) at any time during the sixty (60)

day period following the date of purchase.

6. Limited Warranty:

Symantec warrants that the media on which the

Software is distributed will be free from defects

for a period of sixty (60) days from the date of

delivery of the Software to You. Your sole

remedy in the event of a breach of this warranty

will be that Symantec will, at its option, replace

any defective media returned to Symantec

within the warranty period or refund the money

You paid for the Software. Symantec does not

warrant that the Software will meet Your

requirements or that operation of the Software

will be uninterrupted or that the Software will

be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW, THE ABOVE WARRANTY

IS EXCLUSIVE AND IN LIEU OF ALL OTHER

WARRANTIES, WHETHER EXPRESS OR

IMPLIED, INCLUDING THE IMPLIED

WARRANTIES OF MERCHANTABILITY,

FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF INTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY GIVES

YOU SPECIFIC LEGAL RIGHTS. YOU MAY

HAVE OTHER RIGHTS, WHICH VARY FROM

STATE TO STATE AND COUNTRY TO COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT

ALLOW THE LIMITATION OR EXCLUSION OF

LIABILITY FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE BELOW

LIMITATION OR EXCLUSION MAY NOT APPLY

TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW AND REGARDLESS OF

WHETHER ANY REMEDY SET FORTH HEREIN

FAILS OF ITS ESSENTIAL PURPOSE, IN NO

EVENT WILL SYMANTEC OR ITS LICENSORS

BE LIABLE TO YOU FOR ANY SPECIAL,

CONSEQUENTIAL, INDIRECT, OR SIMILAR

DAMAGES, INCLUDING ANY LOST PROFITS

OR LOST DATA ARISING OUT OF THE USE OR

INABILITY TO USE THE SOFTWARE EVEN IF

SYMANTEC HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS

LICENSORS’LIABILITY EXCEED THE

PURCHASE PRICE WHICH YOU PAID FOR THE

APPLICABLE SERVICE PERIOD. The disclaimers

and limitations set forth above will apply

regardless of whether You accept the Software.

8. U.S. Government Restricted

Rights:

The Software is deemed to be commercial

computer software as defined in FAR 12.212

and subject to restricted rights as defined in

FAR Section 52.227-19 "Commercial Computer

Software - Restricted Rights" and DFARS

227.7202, “Rights in Commercial Computer

Software or Commercial Computer Software

Documentation”, as applicable, and any

successor regulations. Any use, modification,

reproduction release, performance, display or

disclosure of the Software by the U.S.

Government shall be solely in accordance with

the terms of this License Agreement.

9. Export Regulation:

You acknowledge that the Software and related

technical data and services (collectively

"Controlled Technology") may be subject to the

import and export laws of the United States,

specifically the U.S. Export Administration

Regulations (EAR), and the laws of any country

where Controlled Technology is imported or

re-exported. You agree to comply with all

relevant laws and will not export any Controlled

Technology in contravention to U.S. law nor to

any prohibited country, entity, or person for

which an export license or other governmental

approval is required. All Symantec product is

prohibited for export or re-export to Cuba, North

Korea, Iran, Syria and Sudan and to any country

subject to relevant trade sanctions. You hereby

agree that You will not export or sell any

Controlled Technology for use in connection

with chemical, biological, or nuclear weapons,

or missiles, drones or space launch vehicles

capable of delivering such weapons.

10. General:

This License Agreement will be governed by

the laws of the State of California, United States

of America. This License Agreement is the entire

agreement between You and Symantec relating

to the Software and: (i) supersedes all prior or

contemporaneous oral or written

communications, proposals, and representations

with respect to its subject matter; and (ii)

prevails over any conflicting or additional terms

of any quote, order, acknowledgment, or similar

communications between the parties.

Notwithstanding the foregoing, nothing in this

License Agreement will diminish any rights You

may have under existing consumer protection

legislation or other applicable laws in Your

jurisdiction that may not be waived by contract.

This License Agreement shall terminate upon

Your breach of any term contained in this

License Agreement and You shall cease use of

and destroy all copies of the Software and

Documentation. The disclaimers of warranties

and damages and limitations on liability shall

survive termination. This License Agreement

may only be modified by the Documentation or

by a written document that has been signed by

both You and Symantec. Should You have any

questions concerning this License Agreement,

or if You desire to contact Symantec for any

reason, please write to Symantec Customer

Service, 555 International Way, Springfield, OR

97477, U.S.A. or visit the Support page at

www.symantec.com.

CPS / S 1.1 / USE

Additional Terms and Conditions:

In additon to the terms and conditions set forth

above, the following terms and conditions will

also apply to Your use of the Software:

Technical Support:

In connection with Your use of the Software You

may choose to access certain technical support

features that may be offered from within the

Software, which may include live chat with a

technical support agent and/or assistance from

a technical support agent via remote computer

access (any such technical support offered from

within the Software shall be referred to in this

License Agreement as the “Technical Support”).

Any such Technical Support shall be provided

in Symantec’s sole discretion without any

guarantee or warranty of any kind. It is solely

Your responsibility to complete a backup of all

Your existing data, software and programs

before receiving any Technical Support. In the

course of providing the Technical Support,

Symantec may determine that the technical

issue is beyond the scope of the Technical

Support. Symantec reserves the right to refuse,

suspend or terminate any of the Technical

Support in its sole discretion.

CPS / S 1.1 / NAV-NIS

Chapter 1 Installation

Before you begin ...................................... 11

Installing and activating Norton Internet

Security .......................................... 12

If the opening panel does not appear . . . . . . . . . . . . . . 12

Chapter 2 Getting started

Starting Norton Internet Security . . . . . . . . . . . . . . . . . . 15

Activating your product .............................. 16

Exploring the main window . . . . . . . . . . . . . . . . . . . . . . . . . 17

Viewing the status of your protection

categories ........................................ 20

About the Security Status indicator . . . . . . . . . . . . . . . . 21

For more information ................................ 23

Chapter 3 Responding to emergencies

If your product won't install . . . . . . . . . . . . . . . . . . . . . . . . . 27

If you suspect that your computer is infected with

a virus ............................................ 28

Service and support solutions

Index

Contents

Contents10

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