Symantec 20006136 - Norton 360 Premier Edition 3.0... Manual de usuario

User Guide

See back cover for Quick Installation.

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Norton 360™User Guide

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of

the agreement.

Documentation version 3.0

Symantec, the Symantec Logo, Norton, Ghost, GoBack, LiveUpdate,

Norton AntiSpam, Norton AntiVirus, Norton Internet Security,

Norton 360, and Norton SystemWorks are trademarks or registered

trademarks of Symantec Corporation or its affiliates in the U.S. and

other countries. Windows is a trademark of Microsoft Corporation.

Portions of this product Copyright [1996-2008] Glyph & Cog, LLC.

Other names may be trademarks of their respective owners.

The product described in this document is distributed under licenses

restricting its use, copying, distribution, and decompilation/reverse

engineering. No part of this document may be reproduced in any

form by any means without prior written authorization of Symantec

Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS

OR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR

NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT

THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR

INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION

WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS

DOCUMENTATION. THE INFORMATION CONTAINED IN THIS

DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10987654321

Norton License Agreement

Norton 360™

IMPORTANT: PLEASE READ THE TERMS

AND CONDITIONS OF THIS LICENSE

AGREEMENT (“LICENSE AGREEMENT”)

CAREFULLY BEFORE USING THE

SOFTWARE (AS DEFINED BELOW).

SYMANTEC CORPORATION, IF YOU ARE

LOCATED IN THE AMERICAS; OR

SYMANTEC ASIA PACIFIC PTE LTD, IF YOU

ARE LOCATED IN THE ASIA PACIFIC RIM

OR JAPAN; OR SYMANTEC LIMITED, IF YOU

ARE LOCATED IN EUROPE, THE MIDDLE

EAST OR AFRICA (“SYMANTEC”) IS

WILLING TO LICENSE THE SOFTWARE TO

YOU AS THE INDIVIDUAL, THE COMPANY,

OR THE LEGAL ENTITY THAT WILL BE

UTILIZING THE SOFTWARE (REFERENCED

BELOW AS “YOU”OR “YOUR”) ONLY ON

THE CONDITION THAT YOU ACCEPT ALL

OF THE TERMS OF THIS LICENSE

AGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOU

AND SYMANTEC. BY OPENING THIS

PACKAGE, BREAKING THE SEAL, CLICKING

THE “I AGREE”OR “YES”BUTTON OR

OTHERWISE INDICATING ASSENT

ELECTRONICALLY, OR LOADING THE

SOFTWARE, YOU AGREE TO THE TERMS

AND CONDITIONS OF THIS LICENSE

AGREEMENT. IF YOU DO NOT AGREE TO

THESE TERMS AND CONDITIONS, CLICK

THE “CANCEL”OR “NO”BUTTON OR

OTHERWISE INDICATE REFUSAL, MAKE

NO FURTHER USE OF THE SOFTWARE, AND

CONTACT YOUR VENDOR OR SYMANTEC

CUSTOMER SERVICE, USING THE CONTACT

DETAILS IN SECTION 12 OF THIS LICENSE

AGREEMENT, FOR INFORMATION ON HOW

TO OBTAIN A REFUND OF THE MONEY YOU

PAID FOR THE SOFTWARE (LESS SHIPPING,

HANDLING, AND ANY APPLICABLE TAXES

EXCEPT IN CERTAIN STATES AND

COUNTRIES WHERE SHIPPING, HANDLING,

AND TAXES ARE REFUNDABLE) AT ANY

TIME DURING THE SIXTY (60) DAY PERIOD

FOLLOWING THE DATE OF PURCHASE.

1. License:

The software (including all its accompanying

features and services), and software

documentation, (including any product

packaging) (the “Documentation”), that

accompanies this License Agreement

(collectively the “Software”) is the property

of Symantec or its licensors, and is protected

by copyright law. Although Symantec

continues to own the Software, after Your

acceptance of this License Agreement You

will have certain rights to use the Software

during the Service Period. The “Service

Period”shall begin on the date of Your initial

installation of a copy of the Software,

regardless of the number of copies of the

Software that you are permitted to use in

accordance with Section 1.A of this License

Agreement, and shall last for the period of

time set forth in the Documentation or the

applicable transaction documentation from

the authorized distributor or reseller from

which You obtained the Software. The

Software may automatically deactivate and

become non-operational at the end of the

Service Period, and You will not be entitled

to receive any feature or content updates to

the Software unless the Service Period is

renewed. Subscriptions for renewals of the

Service Period will be available in accordance

with Symantec’s support policy posted at

http://www.symantec.com/techsupp/

support_policy.html.

This License Agreement governs any

releases, revisions, updates or enhancements

to the Software that Symantec may make

available to You. Except as may be modified

by the Documentation, and subject to

Symantec’s right to terminate for Your

breach pursuant to Section 11, Your rights

and obligations under this License

Agreement with respect to the use of this

Software are as follows.

During the Service Period, You

may:

A. use one copy of the Software on a single

computer. If a greater number of copies

and/or number of computers is specified

within the Documentation or the applicable

transaction documentation from the

authorized distributor or reseller from which

You obtained the Software, You may use the

Software in accordance with such

specifications;

B. make one copy of the Software for back-up

or archival purposes, or copy the Software

onto the hard disk of Your computer and

retain the original for back-up or archival

purposes;

C. use the Software on a network, provided

that You have a licensed copy of the Software

for each computer that can access the

Software over that network; and

D. permanently transfer all of Your rights in

the Software granted under this License

Agreement to another person or entity,

provided that You retain no copies of the

Software and the transferee agrees to the

terms of this License Agreement. Partial

transfer of Your rights under this License

Agreement shall not be permitted. For

example, if the applicable documentation

grants You the right to use multiple copies

of the Software, only a transfer of the rights

to use all such copies of the Software would

be valid.

You may not, nor may you permit

any other person to:

A. sublicense, rent or lease any portion of the

Software;

B. reverse engineer, decompile, disassemble,

modify, translate, make any attempt to

discover the source code of the Software or

create derivative works from the Software;

C. use the Software as part of a facility

management, timesharing, service provider

or service bureau arrangement; or

D. use the Software in any manner that is not

permitted pursuant to this License

Agreement.

2. Software Feature and Content

Updates:

A. You shall have the right to receive new

features to the Software as Symantec, in its

sole discretion, makes such features available

with the Software during Your Service

Period. Symantec continually strives to

improve the usability and performance of its

products and services. In order to optimize

the Software Symantec may, at its discretion

and without notice, add, modify or remove

features from the Software at any time.

B. Certain software uses content that is

updated from time to time, including but not

limited to the following software: antivirus

and crimeware software use updated virus

definitions; antispyware software uses

updated spyware definitions; antispam

software uses updated antispam rules;

content filtering and antiphishing software

use updated URL lists; some firewall software

use updated firewall rules; vulnerability

assessment products use updated

vulnerability data and web site

authentication software uses updated lists

of authenticated web pages; these updates

are collectively referred to as “Content

Updates”(or alternatively referred to as

“Protection Updates”or “Security Updates”

at times). You shall have the right to receive

Content Updates for the Software during

Your Service Period.

3. Product Installation; Required

Activation:

A. During the installation process, the

Software may uninstall or disable other

security products, or features thereof, if such

products or features are incompatible with

the Software or for purposes of improving

the overall functionality of the Software.

B. There may be technological measures in

this Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

to protect Symantec against software piracy.

This Software may contain enforcement

technology that limits the ability to install

and uninstall the Software on a computer to

not more than a finite number of times for a

finite number of computers. This License

Agreement and the Software containing

enforcement technology may require

activation as further set forth in the

Documentation. If so, the Software will only

operate for a finite period of time prior to

Software activation by You. During

activation, You may be required to provide

Your unique product key accompanying the

Software and computer configuration in the

form of an alphanumeric code over the

Internet to verify the authenticity of the

Software. If You do not complete the

activation within the finite period of time set

forth in the Documentation, or as prompted

by the Software, the Software will cease to

function until activation is complete; at

which time the Software functionality will

be restored. In the event that You are not

able to activate the Software over the

Internet, or through any other method

specified during the activation process, You

may contact Symantec Customer Support

using the information provided by Symantec

during activation, or as set forth below.

4. Online Backup Feature:

The Software includes an online backup

feature, which provides the capability to

store and retrieve Your files on Symantec’s

system via the Internet during the Service

Period (“Online Backup Feature”), subject to

the amount of online backup space provided

with Your Software and/or which You

additionally purchase. If You choose to use

the Online Backup Feature, You must

complete the activation process within the

Software for such feature.

A. Norton Account. A current Symantec

Norton Account (“Norton Account”) is

required to access and use the Online Backup

Feature. If you do not have a Norton Account,

You must complete the applicable

registration process to create a Norton

Account in order to use the Online Backup

Feature. You are entirely responsible for

maintaining the confidentiality of Your

Norton Account password.

B. Communication Connections; Online

Backup Feature Availability. You are solely

responsible for acquiring and maintaining

the Internet or telecommunications services

and devices required to access and/or use the

Online Backup Feature. The Online Backup

Feature is provided “as is”and “as available”

and Symantec shall not be liable for any

downtime of the Online Backup Feature due

to reasonable scheduled maintenance,

maintenance for critical issues or forces

beyond the reasonable control of Symantec.

C. User Conduct and Responsibility;

Compliance with Applicable Laws. Use of the

Online Backup Feature (including the

transmission of any data You choose to store

through the Online Backup Feature (“Data”))

is subject to all applicable local, state,

national and international laws and

regulations, including but not limited to the

United States export laws. You agree to

comply with such applicable laws and

regulations and not to (a) use the Online

Backup Feature for illegal purposes, (b)

transmit or store material that may infringe

the intellectual property rights or other

rights of third parties or that is illegal,

tortious, defamatory, libelous, or invasive of

another's privacy; (c) transmit or store data

belonging to another party without first

obtaining all consents required by law from

the data owner for transmission of the data

to Symantec for storage within the United

States; (d) transmit any material that

contains software viruses or other harmful

computer code, files or programs such as

trojan horses, worms or time bombs; (e)

interfere with or disrupt servers or networks

connected to the Online Backup Feature; or

(f) attempt to gain unauthorized access to

the Online Backup Feature, the accounts of

other Online Backup Feature users, or

computer systems or networks connected to

the Online Backup Feature.

The foregoing obligations regarding use of

the Online Backup Feature apply to all use

of the Online Backup Feature in connection

with Your Norton Account. You are solely

responsible for the use of the Online Backup

Feature, and the Data transmitted or stored

through the Online Backup Feature, in

connection with Your Norton Account.

D. Indemnification. You shall indemnify and

hold Symantec, its parents, subsidiaries,

affiliates, officers, directors, employees and

agents harmless from and against any third

party claims, demands, costs, damages,

losses, liabilities and expenses, including

reasonable attorneys' fees, made by any third

party arising out of or in connection with use

of the Online Backup Feature through Your

Norton Account, including but not limited to

liability arising out of or in connection with

the Data transmitted or stored through the

Online Backup Feature in connection with

Your Norton Account.

E. Termination; Suspension. Your right to

use the Online Backup Feature shall

terminate upon expiration of the Service

Period. In addition, Symantec may, at its sole

discretion, immediately suspend or terminate

use of the Online Backup Feature during the

Service Period for failure or suspected failure

to comply with these terms and conditions

or any other misuse or suspected misuse of

the Online Backup Feature. Following the

expiration or termination of the Service

Period:

•Data stored to the online backup space

provided with Your Software will be at risk

of being purged;

•Symantec shall not be obligated to maintain

such Data, forward such Data to You or a

third party, or migrate such Data to another

backup service or account; and

•You will not be able to store Data to any

additional backup space that you may have

purchased separately unless and until the

Service Period is renewed.

F. Miscellaneous. Symantec has no obligation

to monitor use of the Online Backup Feature

and/or Data transmitted or stored through

the Online Backup Feature. However,

Symantec reserves the right at all times to

monitor, review, retain and/or disclose any

Data or other information as necessary to

satisfy any applicable law, regulation, legal

process or governmental request, or to

investigate any use or suspected misuse of

the Online Backup Feature.

5. Technical Support:

In connection with Your use of the Software

You may choose to access certain technical

support features that may be offered from

within the Software, which may include live

chat with a technical support agent and/or

assistance from a technical support agent

via remote computer access (any such

technical support offered from within the

Software shall be referred to in this License

Agreement as the “Technical Support”). Any

such Technical Support shall be provided in

Symantec’s sole discretion without any

guarantee or warranty of any kind. It is solely

Your responsibility to complete a backup of

all Your existing data, software and programs

before receiving any Technical Support. In

the course of providing the Technical

Support, Symantec may determine that the

technical issue is beyond the scope of the

Technical Support. Symantec reserves the

right to refuse, suspend or terminate any of

the Technical Support in its sole discretion.

6. Privacy; Data Protection:

From time to time, the Software may collect

certain information from the computer on

which it is installed, which may include:

•Information regarding installation of the

Software. This information indicates to

Symantec whether installation of the

Software was successfully completed and is

collected by Symantec for the purpose of

evaluating and improving Symantec’s

product installation success rate. This

information will not be correlated with any

personally identifiable information.

•Information on potential security risks as

well as URLs of websites visited that the

Software deems potentially fraudulent. The

URLs could contain personally identifiable

information that a potentially fraudulent

website is attempting to obtain without Your

permission. This information is collected by

Symantec for the purpose of evaluating and

improving the ability of Symantec’s products

to detect malicious behavior, potentially

fraudulent websites and other Internet

security risks. This information will not be

correlated with any personally identifiable

information.

•URLs of websites visited as well as search

keywords and search results only if the

Norton Safe Web feature is enabled. This

information is collected by Symantec for the

purpose of evaluating and advising You

regarding potential threats and risks that

may be associated with a particular Web site

before You view it. This information will not

be correlated with any personally identifiable

information.

•Portable executable files that are identified

as potential malware, including information

on the actions taken by such files at the time

of installation. These files are submitted to

Symantec using the Software’s automatic

submission function. The collected files could

contain personally identifiable information

that has been obtained by the malware

without Your permission. Files of this type

are being collected by Symantec only for the

purpose of improving the ability of

Symantec’s products to detect malicious

behavior. Symantec will not correlate these

files with any personally identifiable

information. Such automatic submission

function may be deactivated after installation

by following the instructions in the

Documentation for applicable products.

•The name given during initial setup to the

computer on which the Software is being

installed. If collected, the name will be used

by Symantec as an account name for such

computer under which You may elect to

receive additional services and/or under

which You may use certain features of the

Software. You may change the account name

at any time after installation of the Software

(recommended).

•Other general, statistical information used

for product administration and analysis, and

for improving product functionality. This

information will not be correlated with any

personally identifiable information.

The collected information as set out above

is necessary for the purpose of optimizing

the functionality of Symantec’s products and

may be transferred to the Symantec group

in the United States or other countries that

may have less protective data protection laws

than the region in which You are situated

(including the European Union), but

Symantec has taken steps so that the

collected information, if transferred, receives

an adequate level of protection.

Symantec reserves the right to cooperate

with any legal process and any law

enforcement or other government inquiry

related to your use of this Software. This

means that Symantec may provide

documents and information relevant to a

court subpoena or to a law enforcement or

other government investigation. In order to

promote awareness, detection and prevention

of Internet security risks, Symantec may

share certain information with research

organizations and other security software

vendors. Symantec may also use statistics

derived from the information to track and

publish reports on security risk trends. By

using the Software, You acknowledge and

agree that Symantec may collect, transmit,

store, disclose and analyze such information

for these purposes.

In addition, any Data that you transmit or

store through the Online Backup Feature will

be transferred to and stored in servers

located in countries that may have less

protective data protection laws than the

country in which You are located (including

without limitation the United States). These

servers are owned and maintained by a third

party processor which Symantec has

required by contract to safeguard Your Data.

If you have any questions about how your

Data is being handled, please contact

Symantec Customer Service using the contact

details in Section 12.

7. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy

of the Software and are not completely

satisfied with it for any reason, please make

no further use of the Software and contact

Symantec Customer Service, using the

contact details set out in Section 12 of this

License Agreement, for a refund of the

money You paid for the Software (less

shipping, handling, and any applicable taxes

except in certain states and countries where

shipping, handling and taxes are refundable)

at any time during the sixty (60) day period

following the date of purchase.

8. Limited Warranty:

Symantec warrants that any media

manufactured by Symantec on which the

Software is distributed will be free from

defects for a period of sixty (60) days from

the date of delivery of the Software to You.

Your sole remedy in the event of a breach of

this warranty will be that Symantec will, at

its option, replace any defective media

returned to Symantec within the warranty

period or refund the money You paid for the

Software. Symantec does not warrant that

the Software will meet Your requirements or

that operation of the Software will be

uninterrupted or that the Software will be

error-free. For the avoidance of doubt,

references to “Software”in the foregoing

sentence shall include, but not be limited to,

the Online Backup Feature and Technical

Support.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, THE ABOVE

WARRANTY IS EXCLUSIVE AND IN LIEU OF

ALL OTHER WARRANTIES, WHETHER

EXPRESS OR IMPLIED, INCLUDING THE

IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF INTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY

GIVES YOU SPECIFIC LEGAL RIGHTS. YOU

MAY HAVE OTHER RIGHTS, WHICH VARY

FROM STATE TO STATE AND COUNTRY TO

COUNTRY.

9. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT

ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE

BELOW LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW AND REGARDLESS

OF WHETHER ANY REMEDY SET FORTH

HEREIN FAILS OF ITS ESSENTIAL PURPOSE,

IN NO EVENT WILL SYMANTEC OR ITS

LICENSORS BE LIABLE TO YOU FOR ANY

SPECIAL, CONSEQUENTIAL, INDIRECT, OR

SIMILAR DAMAGES, INCLUDING ANY LOST

PROFITS OR LOST DATA ARISING OUT OF

THE USE OR INABILITY TO USE THE

SOFTWARE (INCLUDING BUT NOT LIMITED

TO USE OF THE ONLINE BACKUP FEATURE

AND TECHNICAL SUPPORT) EVEN IF

SYMANTEC HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS

LICENSORS’LIABILITY EXCEED THE

PURCHASE PRICE WHICH YOU PAID FOR

THE APPLICABLE SERVICE PERIOD. The

disclaimers and limitations set forth above

will apply regardless of whether You accept

the Software.

10. U.S. Government Restricted

Rights:

The Software is deemed to be commercial

computer software as defined in FAR 12.212

and subject to restricted rights as defined in

FAR Section 52.227-19 "Commercial

Computer Software - Restricted Rights" and

DFARS 227.7202, “Rights in Commercial

Computer Software or Commercial Computer

Software Documentation”, as applicable, and

any successor regulations. Any use,

modification, reproduction release,

performance, display or disclosure of the

Software by the U.S. Government shall be

solely in accordance with the terms of this

License Agreement.

11. Export Regulation:

You acknowledge that the Software and

related technical data and services

(collectively "Controlled Technology") may

be subject to the import and export laws of

the United States, specifically the U.S. Export

Administration Regulations (EAR), and the

laws of any country where Controlled

Technology is imported or re-exported. You

agree to comply with all relevant laws and

will not export any Controlled Technology

in contravention to U.S. law nor to any

prohibited country, entity, or person for

which an export license or other

governmental approval is required. All

Symantec product is prohibited for export

or re-export to Cuba, North Korea, Iran, Syria

and Sudan and to any country subject to

relevant trade sanctions. USE OR

FACILITATION OF SYMANTEC PRODUCT

IN CONNECTION WITH ANY ACTIVITY

INCLUDING, BUT NOT LIMITED TO, THE

DESIGN, DEVELOPMENT, FABRICATION,

TRAINING, OR TESTING OF CHEMICAL,

BIOLOGICAL, OR NUCLEAR MATERIALS,

OR MISSILES, DRONES, OR SPACE LAUNCH

VEHICLES CAPABLE OF DELIVERING

WEAPONS OF MASS DESTRUCTION IS

PROHIBITED, IN ACCORDANCE WITH U.S.

LAW.

12. General:

This License Agreement will be governed by

the laws of the State of California, United

States of America. This License Agreement

is the entire agreement between You and

Symantec relating to the Software and: (i)

supersedes all prior or contemporaneous oral

or written communications, proposals, and

representations with respect to its subject

matter; and (ii) prevails over any conflicting

or additional terms of any quote, order,

acknowledgment, or similar communications

between the parties. Notwithstanding the

foregoing, nothing in this License Agreement

will diminish any rights You may have under

existing consumer protection legislation or

other applicable laws in Your jurisdiction

that may not be waived by contract. This

License Agreement shall terminate upon

Your breach of any term contained in this

License Agreement and You shall cease use

of and destroy all copies of the Software and

Documentation. The disclaimers of

warranties and damages and limitations on

liability shall survive termination. This

License Agreement may only be modified by

the Documentation or by a written document

that has been signed by both You and

Symantec. Should You have any questions

concerning this License Agreement, or if You

desire to contact Symantec for any reason,

please write to Symantec Customer Service,

555 International Way, Springfield, OR

97477, U.S.A. or visit the Support page at:

www.symantec.com.

CPS / N360 3.0 / USE

Chapter 1 Overview .............................................. 11

About Norton 360 .................................... 11

What is new in Norton 360 ......................... 11

Chapter 2 Installation ........................................... 15

Before you begin ...................................... 15

Installing Norton 360 ................................ 15

Installing the Norton Add-on Pack ............... 16

Chapter 3 Getting Started ..................................... 17

Starting Norton 360 ................................. 17

Activating Norton 360 ............................... 18

Exploring the main window ........................ 20

About Norton 360 status ............................ 25

About managing messages and

alerts .............................................. 26

For more information ............................... 28

Chapter 4 Responding to emergencies .................... 31

Using the Norton Recovery Tool if you

cannot install the product .................... 31

Service and Support Solutions ........................................ 33

Index ........................................................................... 39

Quick Installation .......................................................... 42

Contents

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