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Norstar Voice Mail

Voice Channel Upgrade Guide

This Nortel documentation is protected by copyright. It may not

be copied in any form or medium except pursuant to the Nortel

License to Copy Documentation ("License"). If a License has

been purchased, it will be enclosed with this copy of Nortel

documentation.

P0886617 Issue 1.0 Voice Channel Upgrade Guide

Norstar Voice Mail Voice Channel Upgrade

Each Norstar Voice Mail system is equipped with a minimum of two Voice

Channels and can be expanded to 16 Voice Channels. Voice Channels are added in

multiples of two. A maximum of eight Voice Channels can be added per Voice

Channel Upgrade Security Key Code. For example, to add 10 Voice Channels you

need an eight Voice Channel Upgrade Security Key Code, plus a two Voice

Channel Upgrade Security Key Code.

The Norstar Voice Mail system can either be equipped with Digital Voice Cards

(DVCs) or with a Media Services Base Interface Card (BIC). Although the

hardware requirements for a DVC based system and a BIC based system are

different, the instructions for enabling additional Voice Channels is the same.

This document provides instructions for enabling the spare Voice Channels on a

DVC or a BIC based system. Refer to the

Norstar Applications Module II

Installation and Maintenance Manual

for instructions on adding a DVC. For

information on adding a Media Services Processor Expansion Card (PEC) to the

BIC, refer to the

Norstar Applications Module Installation and Maintenance

Manual

This guide provides the requirements and procedures for enabling additional Voice

Channels for the Norstar Voice Mail application. Voice Channels for other

applications running on your system must be enabled separately.

Upgrading Voice Channels on a system equipped with DVCs

A Norstar Voice Mail DVC based system can have a maximum of 16 Voice

Channels. Each DVC can have a maximum of four Voice Channels. You can have

up to four DVCs in a Norstar Applications Module (NAM). Upgrades are done by

enteringaVoiceChannelUpgradeSecurityKeyCode.Insomecases,youwillhave

to add one or more DVC to the system. After a DVC is purchased, you must enable

the Voice Channels by using a Voice Channel Upgrade Security Key Code.

Formore information about upgrading the Voice Channels on a DVC basedsystem,

refer to Table 1 on page 3.

Upgrading Voice Channels on a system equipped with a BIC

A Norstar Voice Mail BIC based system can have a maximum of 16 Voice

Channels. The Voice Channels are enabled using a Voice Channel Upgrade

Security Key Code. To configure the Norstar Voice Mail system with more than

eight Voice Channels, you must add a Media Services Processor Expansion Card

(PEC) Type A to the BIC. The PEC allows the capacity for eight more Voice

Channels. For example, a BIC (without PEC) can have a maximum of 8 Voice

Channels and a BIC with one PEC can have a maximum of 16 Voice Channels.

For more information about upgrading the Voice Channels on a BIC based system,

refer to Table 2 on page 4.

Norstar Voice Mail Voice Channel Upgrade

Voice Channel Upgrade Guide P0886617 Issue 1.0

Installation overview

To use this manual, you should be familiar with Norstar and Norstar Voice Mail

terminology.

The installer is responsible for:

• reading this guide

• checking how many Voice Channels are currently installed

• completing the Upgrade Information Sheet at the end of this guide

• calling the Norstar Key Code Access Line for your Voice Channel Upgrade

Security Key Code

• enabling the Voice Channel Upgrade Security Key Code

• backing up the capabilities file

• rebooting the NAM

Note:

After you enable the Security Key Code, you must back up the

Norstar Voice Mail capabilities file. If this file is lost and your hard disk

drive fails, all upgrades made to your Norstar Voice Mail system will be

lost.

All procedures for enabling the Voice Channel Upgrade Security Key Code can be

done from a Norstar two-line display telephone.

Norstar Voice Mail Voice Channel Upgrade

P0886617 Issue 1.0 Voice Channel Upgrade Guide

Table 1 Voice Channel Upgrades for DVC based systems

*Must be ordered separately

Note:

Tables 1 and 2 provide the minimum requirements for enabling additional

Voice Channels. If your system is running multiple applications, such as

MINUET, and/or multiple Norstar Voice Mail options, such as Digital

Networking, Desktop Messaging, you may require additional hardware to

ensure optimum performance.

Number of

Voice

Channels

Desired

Upgrading

from

2 Channels

Upgrading

from

4 Channels

Upgrading

from

6 Channels

Upgrading

from

8 Channels

Upgrading

from

10 Channels

Upgrading

from

12 Channels

Upgrading

from

14 Channels

42 Channel Key

6DVC*,

4 Channel Key DVC*,

2 Channel Key

8DVC*,

6 Channel Key DVC*,

4 Channel Key 2 Channel Key

10 2 DVCs*,

8ChannelKey,

8MB of

memory*

2 DVCs*,

6ChannelKey,

8MB of

memory*

DVC*,

4 Channel Key DVC*,

2 Channel Key

12 2 DVCs*,

8 Channel Key

2 Channel Key,

8MB of

memory*

2 DVCs*,

8ChannelKey,

8MB of

memory*

DVC*,

6 Channel Key DVC*,

4 Channel Key 2 Channel Key

14 3 DVCs*,

8 Channel Key

4 Channel Key,

8MB of

memory*

3 DVCs*,

8 Channel Key

2 Channel Key,

8MB of

memory*

2 DVCs*,

8 Channel Key 2 DVCs*,

6 Channel Key* DVC*,

4 Channel Key DVC*,

2 Channel Key

16 3 DVCs*,

8 Channel Key

6 Channel Key,

8MB of

memory*

3 DVCs*,

8 Channel Key

4 Channel Key,

8MB of

memory*

2 DVCs*,

8 Channel Key

2 Channel Key

2 DVCs*,

8 Channel Key DVC*,

6 Channel Key DVC*,

4 Channel Key 2 Channel Key

Norstar Voice Mail Voice Channel Upgrade

Voice Channel Upgrade Guide P0886617 Issue 1.0

Table 2 Voice Channel Upgrades for BIC based systems

*Must be ordered separately

Note:

Tables 1 and 2 provide the minimum requirements for enabling additional

Voice Channels. If your system is running multiple applications, such as

MINUET, and/or multiple Norstar Voice Mail options, such as Digital

Networking, Desktop Messaging, you may require additional hardware to

ensure optimum performance.

Checking the number of Voice Channels currently installed

Before you perform a Voice Channel Upgrade you must check the number of Voice

Channels currently installed on your system. Checking the Voice Channels ensures

you request the correct Voice Channel Upgrade Security Key Code when you call

the Norstar Key Code Access Line. Checking the number of Voice Channels allows

you to verify the number of Voice Channels installed

Note:

The Voice Channel status is shown for all Voice and Fax Channels. The

Channels are not be identified as Voice or Fax.

Number of

Voice

Channels

Desired

Upgrading

from

2 Channels

Upgrading

from

4 Channels

Upgrading

from

6 Channels

Upgrading

from

8 Channels

Upgrading

from

10 Channels

Upgrading

from

12 Channels

Upgrading

from

14 Channels

42 Channel Key

6 4 Channel Key 2 Channel Key

86 Channel Key 4 Channel Key 2 Channel Key

10 PEC*,

8ChannelKey, PEC*,

6ChannelKey PEC*,

4 Channel Key PEC*,

2 Channel Key

12 PEC*,

8 Channel Key

2 Channel Key

PEC*,

8 Channel Key PEC*,

6 Channel Key PEC*,

4 Channel Key 2 Channel Key

14 PEC*,

8 Channel Key

4 Channel Key,

PEC*,

8 Channel Key

2 Channel Key

PEC*,

8 Channel Key PEC*,

6 Channel Key 4 Channel Key 2 Channel Key

16 PEC*,

8 Channel Key

6 Channel Key,

PEC*,

8 Channel Key

4 Channel Key

PEC*,

8 Channel Key

2 Channel Key

PEC*,

8 Channel Key 6 Channel Key 4 Channel Key 2 Channel Key

Norstar Voice Mail Voice Channel Upgrade

P0886617 Issue 1.0 Voice Channel Upgrade Guide

To check the Voice Channel Status:

If new Voice Channels are added, a DVC card is added or a Media Services

Processor Expansion Card (PEC) is added to the BIC, you must quit the Channel

Status session and re-enter Channel Status to view the changes.

Table 3 Voice Channel Symbols

1. Press

⁄

ﬁ

2. Enter the default password

¤¤¤‹‡‡¤

(ACCESS2) and press

3. Press

until the display shows:

4. Press

SHOW

5. Press

ALL

to view the number of Voice Channels

currently installed on your system.

6. In this display there are four Voice Channels

installed on the system. Refer to Table 3 on page 5

for an explanation of the symbols presented on the

display.

7. To end this session, press

Voice Channel Symbol Definition of symbol

The Channel is installed and functioning, but is currently idle.

The Channel is ringing. The Channel is either receiving a call or

is attempting to make a call.

The Channel is connected and is on an active call.

The Channel is connected to the KSU, but is not activated for

Norstar Voice Mail.

A Channel is detected, but there is a connection problem.

No Channel detected.

Password:

∫∫∫∫∫∫∫∫∫∫∫RETRY

ACCESS∫Server

BACK∫∫ ∫ADMIN

Channel∫Status

BACK∫∫NEXT∫∫

Chan∫Status Menu

QUIT∫∫ ∫∫ SHOW

ccr.************

****************

Norstar Voice Mail Voice Channel Upgrade

Voice Channel Upgrade Guide P0886617 Issue 1.0

Enabling the Voice Channel Upgrade Security Key Code

Before you enable the Voice Channel Upgrade Security Key Code, you must:

• verify the number of Voice Channels you requested

• determine your internal Norstar Voice Mail system serial number

• complete the "Upgrade Information Sheet" on page 11

• call the Norstar Key Code Access Line for your Security Key Code

• record the Security Key Code on the Upgrade Information Sheet

Verifying the number of Voice Channels requested

Before you call the Norstar Key Code Access Line, verify the number of Voice

Channelsyouareenabling.Forexample,the Authorization Number onpage 11will

look like:

In the example above,

00000000

is the Authorization Number and

Channels/Voies téléphonique 4

is the number of additional Voice Channels to be enabled. In this example, you

would be enabling four additional Voice Channels.

Determining your internal Norstar Voice Mail system serial number

Each Norstar Voice Mail system is identified by a unique internal serial number.

You must have this number written down on the Upgrade Information Sheet before

you call for your Security Key Code.

To view the internal serial number:

Authorization

Number

SAMPLE

1. Press

⁄

ﬁ

2. Enter the default password

¤¤¤‹‡‡¤

(ACCESS2) and press

3. Press

ADMIN

4. Press

until the display shows:

5. Press

SHOW

to view the internal Norstar Voice Mail

system serial number.

Password:

RETRY

ACCESS Server

BACK NEXT

A. Prt queue mgr

QUIT SHOW

I. Serial Number

QUIT NEXT

00000000

Channels/Voies téléphonique 4

Norstar Voice Mail Voice Channel Upgrade

P0886617 Issue 1.0 Voice Channel Upgrade Guide

Completing the Upgrade Information Sheet

The Upgrade Information Sheet outlines your Norstar Voice Mail system

configuration. This page must be completed before you call the Norstar Key Code

Access Line for your upgrade Security Key Code.

The Upgrade Information Sheet includes information about:

• Current number of Voice Channels installed on the Norstar Voice Mail system

• Number of Voice Channels to be added

• Internal Norstar Voice Mail serial number

Getting your Security Key Code

After you have completed the Upgrade Information Sheet at the end of this guide,

you are ready to phone the Norstar Key Code Access Line. Keep the Upgrade

Information Sheet in front of you and dial 1-800-684-5825.

When you are given the Security Key Code, ensure you write it down in the space

provided on the Upgrade Information Sheet.

6. After you have recorded the internal serial number,

press

7. To end this session, press

S#: XXXXXXXXXXXXX

Norstar Voice Mail Voice Channel Upgrade

Voice Channel Upgrade Guide P0886617 Issue 1.0

Enabling the Voice Channel Upgrade Security Key Code

To enable the Voice Channel Upgrade Security Key Code:

Backing up the capabilities file

After you have increased the number of Voice Channels, you must back up the

Norstar Voice Mail capabilities file. This file contains all upgrade and capability

information about your Norstar Voice Mail system and must be restored along with

Norstar Voice Mail programming if a hard disk failure occurs.

Note:

If this file is lost and your hard disk drive fails, all upgrades made to your

Norstar Voice Mail system will be lost. Ensure you store this backup in a

safe place.

Before you begin, ensure you have a blank IBM formatted 1.44 MB 3.5" floppy

disk. Label the Diskette

SEKUR/Capabilities File

1. Press

‹

2. Enter the System Coordinator Mailbox number and

password and press

OK.

3. Press

›

4. Press ADD.

5. Enter your Voice Channel Upgrade Security Key

Code and press OK .

6. After the additional Voice Channels are enabled, you

should back up the Norstar Voice Mail module’s

capabilities file.

7. Press

to end this programming session.

Log:

QUIT∫∫∫RETRY∫ ∫

Admin

MBOX∫∫∫AA∫ ∫ OTHR

Options∫admin

∫∫∫ VIEW

Key:

RETRY∫∫∫∫∫∫∫ ∫

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