Cisco TELEPRESENCE CALL DETAIL RECORDS FILE FORMAT... Manual de usuario

Cisco TelePresence

Call Detail Records

File Format

Reference Guide

D14663.03

November 2010

Contents

Call Detail Record File Format Reference Guide Page 2 of 26

Contents

Introduction ......................................................................................................................... 3

Overview of CDR file formats.................................................................................................................. 3

How to use this reference guide.............................................................................................................. 4

MCUs.................................................................................................................................... 5

Example CDR file: MCU 4200 Series/MCU 4500 Series/MCU MSE blades.......................................... 5

MCU and MCU MSE blade CDR event types......................................................................................... 6

scheduled_conference_started........................................................................................................ 6

ad-hoc_conference_started.............................................................................................................. 7

participant_joined ............................................................................................................................. 8

participant_left.................................................................................................................................. 8

conference_finished ......................................................................................................................... 9

ISDN gateways....................................................................................................................11

Example CDR file: ISDN gateway 3200 and 3210 Series/MSE 8310 and 8321 blades....................... 11

ISDN gateway event types.................................................................................................................... 13

new_connection ............................................................................................................................. 13

connection_proceeding .................................................................................................................. 14

multiway_call_transfer.................................................................................................................... 14

connection_finished........................................................................................................................ 15

IP gateways.........................................................................................................................17

Example CDR file: IP gateway 3500 Series and MSE 8350 blade....................................................... 17

IP gateway event types ......................................................................................................................... 19

incoming_connection...................................................................................................................... 19

call_operator................................................................................................................................... 19

outgoing_connection ...................................................................................................................... 19

call_rejected ................................................................................................................................... 20

call_accepted ................................................................................................................................. 21

enter_menu .................................................................................................................................... 21

video_start...................................................................................................................................... 21

video_end....................................................................................................................................... 21

connection_finished........................................................................................................................ 22

Advanced Media Gateway .................................................................................................23

Example CDR file: AM gateway 3600 series......................................................................................... 23

AM gateway event types ....................................................................................................................... 24

connection_started......................................................................................................................... 24

connection_finished........................................................................................................................ 24

participant_disconnected................................................................................................................ 25

Introduction

Call Detail Record File Format Reference Guide Page 3 of 26

Introduction

Call Detail Records (CDRs) are used by Cisco TelePresence products for auditing and billing

purposes. The following Cisco TelePresence products are able to generate CDRs:

MCUs: MCU 4200 Series, MCU 4500 Series, MCU MSE 8420 and the MCU MSE 8510.

ISDN gateways: ISDN GW 3241, ISDN GW MSE 8310 and ISDN GW MSE 8321.

IP gateways: IP GW 3500 Series and IP GW MSE 8350.

Advanced Media Gateway: AM GW 3610

When logging is enabled on a Cisco device, CDRs are generated as follows:

On an MCU/MCU MSE blade: when a conference starts or finishes, and in response to other

events such as participants joining and leaving the conference.

On an ISDN gateway or IP gateway unit or blade: When a call starts, completes, transfers to a

multisite call, or is disconnected for some other reason.

On an AM gateway: When a call starts, completes, or is disconnected for some other reason.

The CDR log is stored on the unit’s/blade’s CompactFlash card. The CDR log is stored in a

proprietary Cisco format. You can only read this format on a Cisco unit or blade, however, it is

possible to export or download the complete CDR log, or part of it, in XML format using the web

interface. The exported log includes all stored CDRs, and all available details, regardless of the

current filtering and display settings set in the web interface.

This document explains the format of the log as exported in XML.

Overview of CDR file formats

CDR files begin with the <cdr_events> opening tag and close with the matching </cdr_events>

closing tag.

Each event starts with:

and ends with:

</event>

where number is a unique identifier for the event starting at zero and incremented by one for each

CDR event. The fields that occur between the <event> and </event> tags depend on the event.

Note: When using the timestamp on an event you should be aware that changing the time on the

MCU and NTP’s UTC Offset (go to Settings > Time) affects the CDR log timestamp in the following

ways:

Changing the time either by changing the system time or via an NTP update causes new events

in the CDR log to show the new time but no change will be made to existing logged CDR events.

With NTP enabled, setting a UTC offset changes the displayed time for all the CDR events. The

stored time remains the same because it is stored in UTC and the offset is applied for display

purposes.

Enabling or disabling NTP when an offset is configured causes the display time to change for all

existing events and the UTC time will change for logging future CDR events. This is because

when NTP is disabled, the current time is treated as UTC with an offset of 0.

Introduction

Call Detail Record File Format Reference Guide Page 4 of 26

How to use this reference guide

For each product type the following information is provided:

Example exported CDR file in XML.

Summary of reported event types.

Details of the parameters for each event type.

The section on MCU CDRs starts on page 5.

The section on ISDN gateway CDRs starts on page 11.

The section on IP gateway CDRs starts on page 17.

The section on AM gateway CDRs starts on page 23.

MCUs

Call Detail Record File Format Reference Guide Page 5 of 26

MCUs

Example CDR file: MCU 4200 Series/MCU 4500 Series/MCU

MSE blades

The exported file has the name cdr_log.xml. You can change the filename if necessary. Below is a

short extract showing each event type on the MCU or MCU MSE blade.

<?xml version="1.0" encoding="UTF-8" ?>

<cdr_events>

<event index="0"date="13 April 2010"time="13:09:14"

type="scheduled_conference_started">

<conference_details numeric_id="1111"has_pin="no"billing_code=“<none>” />

<end scheduled_date="13 April 2010"scheduled_time="13:18:00"

scheduled_duration_in_minutes="9" />

</event>

<event index="1"date="13 April 2010"time="13:09:38"

type="scheduled_conference_started">

<conference_details numeric_id=“<none>” has_pin="yes"

billing_code=“<none>” />

</event>

<conference_details numeric_id="3333"has_pin="no"billing_code=“<none>” />

</event>

</event>

<endpoint_details ip_address="10.2.160.3"dn=“<none>”

h323_alias="sam.[email protected]"configured_name=“<none>” />

<call time_in_conference="2 mins 15 sec"time_in_conference_in_minutes="3"

disconnect_reason="participant ended call" />

<media_from_endpoint resolution="1280 x 768"video_codec="H.264"audio_codec="AAC"

bandwidth="832000 bit/s" />

<media_to_endpoint resolution="768 x 512"video_codec="H.264"audio_codec="AAC"

bandwidth="832000 bit/s" />

</event>

<limits audio_video_participants="20"audio_only_participants="60"

streaming_participants_allowed="1" />

<participants max_simultaneous_audio_video="1"max_simultaneous_audio_only="0"

max_simultaneous_streaming="0"total_audio_video="1"total_audio_only="0"

total_streaming="0" />

</event>

<limits audio_video_participants="20"audio_only_participants="60"

streaming_participants_allowed="1" />

<participants max_simultaneous_audio_video="0"max_simultaneous_audio_only="0"

max_simultaneous_streaming="0"total_audio_video="0"total_audio_only="0"

total_streaming="0" />

</event>

</cdr_events>

MCUs

Call Detail Record File Format Reference Guide Page 6 of 26

MCU and MCU MSE blade CDR event types

Currently the MCU and MCU MSE blade CDRs support the event types listed in the table below. They

are listed in the order that they occur in the CDR.

Event type Description

scheduled_conference_started A scheduled conference was started. Either a permanent conference or

one with a scheduled end time

ad-hoc_conference_started An ad hoc conference was started through the auto attendant

participant_joined A participant joined the conference

participant_left A participant disconnected or was forcibly disconnected

conference_finished The conference finished

The tables in the sections below show the parameters for each event type in the order in which they

appear in the CDR. There is an explanation for each parameter.

scheduled_conference_started

There are two variations for this event. One for permanent conferences and one for conferences with

a scheduled end time. The differences are indicated in the table.

Section Name Description

<conference> unique_id Unique identifier for the conference in the

format nnnnnnnn. This is generated

automatically by the MCU

name For scheduled conferences, this is the

conference name as allocated by the user.

For ad hoc conferences, it is a name

provided by the MCU

<conference details> numeric_id Numeric id given to the conference by the

creator or <none>. Used either for calling

into a conference via a gatekeeper or

calling in using the MCU as an H.323

gateway

has_pin Whether or not a PIN was used to enter the

conference. This will be one of:

yes

Note that PINs are optional for scheduled

conferences

billing_code For future expansion

<owner> name Log in user name of the person who

MCUs

Call Detail Record File Format Reference Guide Page 7 of 26

Section Name Description

created the conference

<end> scheduled_date End date of the conference in the format dd

Month yyyy unless this is a permanent

conference in which case the end date is

not included

scheduled_time Either the time in the format hh:mm:ss or

permanent.

scheduled_duration_in_minutes Scheduled length of the conference in

minutes. Not included for permanent

conferences

ad-hoc_conference_started

This event is seen when a conference is started from the MCU’s auto attendant with the Create new

conference option.

Section Name Description

<conference> unique_id Unique identifier for the conference in the

format nnnnnnnn. This is generated

automatically by the MCU

name Usually the same as the numeric_id

<conference details> numeric_id The conference ID entered by the creator of

the conference or <none>

has_pin Whether or not a PIN was used to enter the

conference. This will be one of:

yes

Note that PINs are optional for ad hoc

conferences

billing_code For future expansion

<creator> participant_id A number corresponding to one of the

participants' "participant_id" values that can

be found in its "participant_joined" record (see

next event)

<end> scheduled_time Not relevant to an ad hoc conference and

therefore always <none>

MCUs

Call Detail Record File Format Reference Guide Page 8 of 26

participant_joined

This event is seen whenever a participant joins a conference.

Section Name Description

<conference> unique_id The unique identifier in the format nnnnnnnn for

the conference seen in the

scheduled_conference_started or

ad-hoc_conference_started events

name For scheduled conferences, the conference name

as allocated by the user and, for ad hoc

conferences, a name allocated by the unit

<participant> * participant_id Unique number in the format nnnnnnnn for this

participant, automatically generated by the MCU

<call> direction Either incoming or outgoing

* Within this event you will see both a “particpant_id” and “participant_id” within the "<participant>"

parameter group because of the need to correct a spelling mistake in the code.

participant_left

This event is seen whenever a participant leaves a conference.

Section Name Description

<conference> unique_id The unique identifier in the format nnnnnnnn for

the conference seen in the

scheduled_conference_started or

ad-hoc_conference_started events

name For scheduled conferences, the conference

name as allocated by the user and, for ad hoc

conferences, a name allocated by the unit

<endpoint_details> ip_address IP address of the participant’s endpoint

dn Far end endpoint's E.164 number

h323_alias Far end's configured endpoint name

configured_name Name of MCU-configured endpoint name that

is, from the Endpoints tab on the MCU web

interface) if this participant is a pre-configured

one

<participant> participant_id Unique number (nor nn ) for this participant, as

generated by the MCU when the participant

joined the conference

<call> time_in_conference Duration that the participant was connected to

the conference in minutes and seconds

time_in_conference_in_

minutes Duration that the participant was connected to

the conference rounded up to the next minute

disconnect_reason A string explaining the reason why the

participant was disconnected. Currently one of:

unspecified

no answer

rejected

rejected immediately

busy

gatekeeper error

protocol error

destination unreachable

participant ended call

participant dropped

gatekeeper ended call

MCUs

Call Detail Record File Format Reference Guide Page 9 of 26

Section Name Description

<media_from_endpoint> resolution The highest resolution sent to or received from

the participant’s endpoint during the course of

its conference participation in the format nx n,

for example "704 x 576"

video_codec One of:

Null

H.261

Motion

JPEG

MPEG2 system stream raw

H.263

H.264

Remote frame buffer

audio_codec One of:

Null

G.711a

G.711mu

MPEG2 system stream raw

Linear

G.711mu ASF

G.722

G.722.1

G.722.1 Annex C

G.723.1

G.728

G.729

G.729A

G.729B

G.729AB

Polycom(R) Siren14(TM)

AAC

bandwidth Bandwidth in bits per second

<media_to_endpoint> resolution The highest resolution sent to or received from

the endpoint during the course of its conference

participation in the format "nx n" for example

"704 x 576”

video_codec As for <media_from_endpoint> above

audio_codec As for <media_from_endpoint> above

bandwidth Bandwidth in bits per second

conference_finished

This event is seen when a conference completes according to its schedule end time or is terminated.

Section Name Description

<conference> unique_id Unique identifier for the conference in the

format nnnnnnnn as seen in the

scheduled_conference_started or

ad-hoc_conference_started events

name For scheduled conferences, the conference

name as allocated by the user and, for ad hoc

conferences, a name allocated by the unit

<limits> audio_video_participants The maximum number of video plus audio

participants that were allowed on this

conference. This limit can either be explicitly

set by the conference owner or will be the

maximum number of participants that the

MCU supports

MCUs

Call Detail Record File Format Reference Guide Page 10 of 26

Section Name Description

audio_only_participants The maximum number of audio-only

participants that were allowed on this

conference. This limit can either be explicitly

set by the conference owner or will be the

maximum number of participants that the

MCU supports

streaming_participants_allowed Either 1(allowed) or 0(not allowed)

<participants> max_simultaneous_audio_video The highest number of a type of participant

present at any one time during the lifetime of

the conference

max_simultaneous_audio_only

max_simultaneous_streaming

total_audio_video The total number of a type of participant who

joined the conference during its lifetime

total_audio_only

total_streaming

<gatekeeper> registered_with_gatekeeper Either yes or no: “yes" if at any point during its

lifetime the conference was registered with a

gatekeeper

<end> duration How long the conference lasted in minutes

and seconds

duration_in_minutes How long the conference lasted rounded up

to the next whole number of minutes

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