Nortel NN42030-110 Manual de usuario

Nortel Mobile Communication 3100

Web User Interface User Guide

Title page

Nortel Mobile Communication 3100

Release: 3.1

Publication: NN42030-110

Document status: Standard 04.03

Document release date: November 2009

While the information in this document is believed to be accurate and

reliable, except as otherwise expressly agreed to in writing NORTEL

PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR

CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The

information and/or products described in this document are subject to

change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are

trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

Web User Interface User Guide 3

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Your Nortel MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 5

New in this Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

MC 3100 Web UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . 11

Accessing the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . 11

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . 11

Adding a phone number or device . . . . . . . . . . . . . . . . . . . . . 13

Adding a phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up a route schedule . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting up a route schedule . . . . . . . . . . . . . . . . . . . . . . . 16

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . 17

Exiting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents

4 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009

Making a call from the History or Search Results screen 21

Recently Made Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Reviewing a list of Recent Calls . . . . . . . . . . . . . . . . . . . . 21

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 21

Searching the corporate directory . . . . . . . . . . . . . . . . . . 22

Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Working with voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Checking voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mobile Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . 28

Enabling Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . 28

Disabling Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . 28

Mid Call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Releasing a call from hold . . . . . . . . . . . . . . . . . . . . . . . . 29

Placing a call on hold and making another call . . . . . . . . 29

Canceling a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Swapping two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Executing a consultative transfer . . . . . . . . . . . . . . . . . . . 29

Executing a blind transfer . . . . . . . . . . . . . . . . . . . . . . . . . 30

Executing a consultative conference . . . . . . . . . . . . . . . . 30

Blind conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Welcome

Web User Interface User Guide 5

Welcome

This section contains the following topics:

•“Your Nortel MC 3100 Web UI” on page 5

•“New in this Release” on page 5

•“MC 3100 Web UI overview” on page 6

Your Nortel MC 3100 Web UI

Operating in your mobile Web browser, you can use the Mobile

Communication Client 3100 Web User Interface (MC 3100 Web UI) to

access enterprise telephony features using the Mobile Communication

3100 solution.

Note: The MC 3100 Web UI panes you see on your device may differ

from the illustrations in this document, due to variations in the way

devices display data.

New in this Release

The following sections detail what’s new in Web User Interface User

Guide (NN42030-110) in Nortel Mobile Communication 3100

Release 3.1.

Features

This release contains information about the following:

•“Activating call routing” on page 26

Other changes

There are no other changes to this document.

Welcome

6 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009

Revision history

November 2009

Standard 04.03. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1. Technical updates were

made.

November 2009

Standard 04.02. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1. Route Schedule configuration

and Do Not Disturb activation were updated.

October 2009

Standard 04.01. This document is issued to support Nortel Mobile

Communication 3100 Release 3.1.

March 2009

Standard 03.02. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0. Changes were made to

technical content.

March 2009

Standard 03.01. This document is issued to support Nortel Mobile

Communication 3100 Release 3.0.

MC 3100 Web UI overview

With MC 3100 Web UI, you can perform the following tasks:

• Associate a single number-your office extension-with all of your

outbound phone calls.

• Answer office calls on your mobile device or any defined device.

• Search for people in the corporate directory.

• See whether you have new voice mail messages in your mailbox.

• Statically redirect your incoming calls to an alternate contact number

such as your home phone or another number.

Welcome

Web User Interface User Guide 7

• Force all calls to voice mail using the Do Not Disturb option.

• Communicate using of the following methods:

• dial a number

• select a contact from corporate search result

• Available outbound call modes:

• Call-me-First—In this mode, your calls are set up in two stages.

First, the system calls you at the location of your choice. After you

answer, the system calls the other party

• Available telephony features (support varies by network):

• call hold and retrieve

• call mute

• supervised and unsupervised call transfer

• call swap

• caller ID/caller name display (information varies by network)

• conference call

Welcome

8 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009

Getting started

Web User Interface User Guide 9

Getting started

This section contains the following topics:

•“Enterprise requirements” on page 9

•“Hardware requirements” on page 9

•“Licensing” on page 10

Enterprise requirements

The Nortel Mobile Communication 3100 Web User Interface (MC 3100

Web UI) requires the following applications at the enterprise site:

• Mobile Communication Gateway 3100

• Nortel Communication Server 1000 (CS 1000) Release 5.5

programmed with an account for each user

Hardware requirements

The MC 3100 Web UI supports the following minimum requirements:

• Mobile devices with:

• a color screen

• a web browser

• a minimum screen size of 160 X 120.

Web page rendering is dynamically optimized for higher resolution

formats.

• Personal computer with a Web browser

The Nortel MCC 3100 Web UI was tested using the default browsers on

the following platforms:

• Microsoft Windows Mobile 6.0 and 6.1

• Windows Internet Explorer

• RIM BlackBerry

Getting started

10 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009

•Nokia

• Apple iPhone

• Opera

Languages

English is the only supported language.

Licensing

Provided that there is sufficient capacity on the system, the first time you

You retain this license regardless of your status on the network (logged in

or out). Only the system administrator has the authority to revoke your

license and make it available for another user.

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Software de Nortel

Nortel

Nortel Passport 8600 Series Manual de usuario

Nortel

Nortel Contact Recording Manual de usuario

Nortel

Nortel CCT Manual de instrucciones

Nortel

Nortel NN43119-101 Manual de usuario

Nortel

Nortel TDM Recorder Manual de usuario

Nortel

Nortel BCM200/400 Manual de usuario

Nortel

Nortel SCS Manual de usuario

Nortel

Nortel AS 5300 Manual de usuario

Nortel

Nortel TAPI Dimensiones

Nortel

Nortel NN43119-100 Manual de usuario

Nortel

Nortel Passport 4400 Guía

Nortel

Nortel Norstar ICS Remote Tools 11 Manual de usuario

Nortel

Nortel TDM Recorder Manual de usuario

Nortel

Nortel NN44200-313 Manual de usuario

Nortel

Nortel TAPI Manual de usuario

Nortel

Nortel Optivity Switch Guía

Nortel

Nortel VoIP Gateway Guía de inicio rápido

Nortel

Nortel Viewer Manual de usuario

Nortel

Nortel Norstar ICS Remote Tools 11 Manual

Nortel

Nortel 2350 Manual de usuario

Nortel

Nortel ALTEON OS BMD00007 Manual de instalación

Nortel

Nortel Observe Manual de usuario

Nortel

Nortel 1000 Con?guration guide Instrucciones de funcionamiento y mantenimiento

Nortel

Nortel 3100 Series Manual de usuario

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

Avaya

Avaya NULL One-X for RIM Blackberry Manual de usuario

HP ProLiant BL420c Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Avaya

Avaya Interaction Center Manual de usuario

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manual de usuario

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Polycom

Polycom Vortex EF2201 Instrucciones de instalación y funcionamiento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario