Nortel TDM Recorder Manual de usuario

Nortel TDM Recorder

System Infrastructure Guide

Product Release 6.01 Standard 3.0 September 2007

297-2183-959

Nortel TDM Recorder

System Infrastructure Guide

Publication number: 297-2183-959

Product release: 6.01

Document release: Standard 3.0

Date: September 2007

All materials provided herein are the exclusive property of Nortel Networks and its licensors.

Only expressly authorized individuals under obligations of confidentiality are permitted to

review materials in this document. By reviewing these materials, you agree to not disclose

these materials to any third party unless expressly authorized, and to protect the materials

as confidential and trade secret information. Any unauthorized review, retransmission,

dissemination or other use of these materials is strictly prohibited. If you are not authorized

to review these materials, please return these materials (and any copies) from where they

were obtained. All materials found herein are provided “AS IS” and without warranty of any

kind. Information is subject to change without notice.

Nortel Networks reserves the right to make changes in design or components as progress in

engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and Nortel

TDM Recorder is proprietary to Nortel Networks. Any other use of the data and the

transmission process is a violation of the user license unless specifically authorized in

writing by Nortel Networks prior to such use. Violations of the license by alternative usage of

any portion of this process or the related hardware constitutes grounds for an immediate

termination of the license and Nortel Networks reserves the right to seek all allowable

remedies for such breach.

Nortel, the Nortel logo and the Globemark are all trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

System Infrastructure Guide iv

Revision history

September 2007 Standard 3.0. Nortel TDM Recorder System

Infrastructure Guide is up-issued to support

Product Release 6.01.

March 2007 Standard 2.0. Nortel TDM Recorder System

Infrastructure Guide is released.

November 2006 Standard 1.0. Nortel TDM Recorder System

Infrastructure Guide is released.

July 2006 Nortel TDM Recorder System Infrastructure Guide

reformatted according to Nortel guidelines.

System Infrastructure Guide v

Contents

Getting Started 9

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 13

Nortel TDM Recorder 15

Nortel TDM Recorder at a glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Nortel TDM Recorder management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Nortel TDM Recorder features and benefits. . . . . . . . . . . . . . . . . . . . . . . . 19

Nortel TDM Recorder management features and benefits . . . . . . . . . . . . . 20

Infrastructure at a Glance 21

Nortel TDM Recorder in the workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Implementation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Nortel TDM Recorder databases . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Call Recording and Playback 39

Common recording methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording and playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

System Setup and Administration 59

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Recording Server environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Voice card installation and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

System administration components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

First time login instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Navigating the User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Contents Standard 3.0

vi Nortel TDM Recorder

Configuring Level 1 Components 89

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Configuring Recorder components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Configuring licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring voice cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Configuring alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring Level 2 Component 109

Enterprise Archive architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Configuring Primary

Recorder Components 113

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Recorder architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Recording Control Engine (Unify) Server . . . . . . . . . . . . . . . . . . . . . . . . 116

Recorder Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Administration Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Typical recording scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Collaboration recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Setting up Specific

Recorder Components 137

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Configuration architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Configuration with Applications Portal . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Retriever architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Disk Management architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

User Defined Fields 149

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Understanding call data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Recording format options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Unify fields provided in the standard Recorder script . . . . . . . . . . . . . . . 153

Unify to Viewer mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Attributes provided by Ai-Logix card model families . . . . . . . . . . . . . . . 155

Attributes provided by E1/T1 voice cards . . . . . . . . . . . . . . . . . . . . . . . . 156

September 2007 Contents

System Infrastructure Guide vii

Viewer and Vision Replay 157

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Call Redirection and Call Flows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

List of Terms 181

Index 193

Contents Standard 3.0

viii Nortel TDM Recorder

System Infrastructure Guide 9

Chapter 1

Getting Started

In this chapter

Intended audience 10

How to get help 11

Software and documentation version numbering 13

Getting Started Standard 3.0

10 Nortel TDM Recorder

Intended audience

The Nortel TDM Recorder System Infrastructure Guide is written for

hardware integrators, Nortel personnel, and customer IT staff who need to

understand the Recorder architecture as it applies to the installed

environment.

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