HP OmniBook 2100 Manual de usuario

HP OmniBook DiagTools

User’s Guide

Notice

This manual and any examples contained herein are provided “

as is

” and are

subject to change without notice.

Hewlett-Packard Company makes no warranty

of any kind with regard to this manual, including, but not limited to, the

implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard Co. shall not be liable for any errors or for incidental or

consequential damages in connection with the furnishing, performance, or use of

this manual or the examples herein.

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and limitations shall not apply to Consumer transactions in Australia and the United

Kingdom and shall not affect the statutory rights of Consumers.

Reproduction, adaptation, or translation of this manual is prohibited without prior

written permission of Hewlett-Packard Company, except as allowed under the

The programs that control this product are copyrighted and all rights are reserved.

Reproduction, adaptation, or translation of those programs without prior written

permission of Hewlett-Packard Co. is also prohibited.

Portions of the programs that control this product may also be copyrighted by

Microsoft Corporation and American Megatrends, Inc. See the individual programs

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Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of

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Hewlett-Packard Company

Mobile Computing Division

19310 Pruneridge Ave.

Cupertino, CA 95014, U.S.A.

Edition History

Edition 1 (for Diagnostics ver. 2.x) .......................... April 1999

iii

Contents

Who Should Read This Book .......................................................................v

What is OmniBook DiagTools?.....................................................................v

Overview of OmniBook DiagTools ..............................................................v

Compatibility ................................................................................................ vi

Where to Get the Diagnostics Software..................................................... vi

1. Starting OmniBook DiagTools ...........................................................1-1

Installing and Setting Up OmniBook DiagTools ..........................................1-2

Downloading the Latest Version from the Web .....................................1-2

Creating the OmniBook DiagTools Floppy Diskette Locally ................1-3

Updating the DiagTools Files (For Network Administrators) ...............1-4

Before Running OmniBook DiagTools .........................................................1-5

Starting OmniBook DiagTools........................................................................1-6

The Welcome Screen ......................................................................................1-8

2. Hardware Detection ........................................................................... 2-1

Overview of Hardware Detection ..................................................................2-2

During Hardware Detection ......................................................................2-3

Hardware Detection Results......................................................................2-4

What is Detected ..............................................................................................2-5

If a PC Component is Not Detected...............................................................2-6

3. Basic System Test................................................................................ 3-1

Overview of the Basic System Test ................................................................3-2

How to Run the Basic System Test ................................................................3-2

Test Result: PASS ..............................................................................................3-3

Test Result: FAIL ...............................................................................................3-4

What is Tested...................................................................................................3-6

4. Advanced System Tests ...................................................................... 4-1

Overview of the Advanced System Tests ......................................................4-2

How to Enter the Advanced System Tests....................................................4-2

Help on Advanced Tests .................................................................................4-3

How to Run an Advanced System Test.........................................................4-4

Batch Tests ........................................................................................................4-6

What to do if a Test Fails .................................................................................4-7

5. The Support Ticket ............................................................................. 5-1

What is the Support Ticket? ............................................................................5-2

Creating a Support Ticket ...............................................................................5-2

Retrieving a Support Ticket ............................................................................5-3

Adding Comments to the Support Ticket .....................................................5-4

6. Hewlett-Packard Support and Information Services ....................... 6-1

Your HP Authorized Reseller..........................................................................6-2

Hewlett-Packard Information Services..........................................................6-3

HP OmniBook World Wide Web ..............................................................6-3

HP PC & Peripheral Self-Help and Direct-Help Tools ............................6-3

Who Should Read This Book

This manual is for anyone who wants to:

•Diagnose hardware problems on an OmniBook notebook PC

•Understand the purpose of OmniBook DiagTools

•Learn how to use OmniBook DiagTools

•Know what to do when a test fails

•Provide HP-dedicated support agents with more information for solving

problems quickly and effectively

•Find out where to get more information and support.

What is OmniBook DiagTools?

The first step in solving a problem with a PC is diagnosis.

HP’s OmniBook DiagTools helps you diagnose hardware-related problems on an

OmniBook PC. It is a series of tools designed to help you to:

•Verify the correct functioning of an OmniBook PC

•Diagnose hardware-related problems

•Prevent unneeded repair

•Provide precise information to HP-dedicated support agents so that they can

solve any problem quickly and effectively.

OmniBook DiagTools is not a repair tool.

Overview of OmniBook DiagTools

The OmniBook DiagTools utility has four parts:

•Hardware Detection, which automatically detects the hardware configuration of

an OmniBook PC. Hardware detection is described in chapter 2.

•The Basic Tests, which determine the correct functioning of the PC as a whole.

The basic test phase is described in chapter 3.

•The Advanced Tests. These provide complete, in-depth testing and diagnosis of

the PC’s individual components. The advanced test phase is described in

chapter 4.

•The Support Ticket, which is a complete record of the test results and the PC’s

configuration. The support ticket can be used to communicate the test results to

your local or HP-dedicated support agent. This is described in chapter 5.

Compatibility

OmniBook DiagTools version 2.x can run on the following HP OmniBook PCs:

•All OmniBook PCs released after February, 1999.

•OmniBook 900.

•OmniBook 2100.

•OmniBook 3100.

•OmniBook 4100 series.

•OmniBook 7100 series.

•OmniBook XE series.

For other OmniBook models, find the correct version of OmniBook diagnostics and

documentation on the OmniBook web site, http://www.hp.com/omnibook.

You should verify you use the correct version of OmniBook DiagTools for the

OmniBook you are testing.

Where to Get the Diagnostics Software

Always use the latest version of OmniBook DiagTools.

Note

Verify that you are using the correct version of OmniBook DiagTools for the

OmniBook you are testing.

You can download the latest version of the OmniBook DiagTools utility from the

OmniBook web site in the Support, Software area:

http://www.hp.com/omnibook

For more information about the OmniBook web site and for information about HP

Electronic Information Services, refer to page 6-3.

Starting OmniBook DiagTools

Installing and Setting Up OmniBook DiagTools

1-2

Installing and Setting Up OmniBook

DiagTools

There are two ways to run DiagTools – from a floppy diskette or from the hard disk

drive (the F10 method). All OmniBook PCs have the capability to run DiagTools

from a floppy diskette, and some of these OmniBook PCs have the option to run

DiagTools from the hard disk drive.

•

Floppy Diskette Method

The PC boots (or starts) from the floppy diskette. However, first you must create

a DiagTools floppy diskette from the World Wide Web or locally from your hard

disk or Recovery CD.

•

Hard Disk Drive Method (the F10 method)

If your computer supports this method, you press F10 during start up. Also, you

need a special utility to view and retrieve the support ticket.

Note

OmniBook DiagTools must not be run directly from your operating system.

OmniBook DiagTools will function correctly only under the DOS operating system

and once the correct drivers have been loaded.

Downloading the Latest Version from the Web

You can download the latest version of the OmniBook DiagTools utility from the

OmniBook web site in the Support, Software area:

http://www.hp.com/omnibook

For more information about the HP OmniBook website and for information about

HP Electronic Information Services, refer to page 6-3.

Starting OmniBook DiagTools

Installing and Setting Up OmniBook DiagTools

1-3

There are two files available for downloading:

•The OmniBook DiagTools utility. A compressed file (with the extension .EXE)

which contains all the files necessary for running OmniBook DiagTools.

•The User’s Guide for OmniBook DiagTools – the document you are reading. It is

a PDF file which can be viewed and printed using Adobe’s Acrobat Reader.

(The Adobe Acrobat Reader can be downloaded free of charge from HP’s

World Wide Web site.)

After you have downloaded the DiagTools file, follow the instructions included with

the file:

Creating the OmniBook DiagTools Floppy Diskette

Locally

You can create the OmniBook DiagTools floppy diskette locally. After inserting a

formatted floppy diskette in the floppy drive, do one of the following to create an

OmniBook DiagTools floppy diskette:

•On an OmniBook with a factory software installation, run

diaginst

from the

\Dmi\Hpdiags directory on the hard disk. To do this in Windows, double-click

the file.

–or–

For an OmniBook with TopTools installed, use the DiagTools tab to create the

diskette.

•On any computer with a CD-ROM drive, run

diaginst

from the

\Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the

Recovery CD that came with the OmniBook PC. To do this in Windows, double-

click the file.

Starting OmniBook DiagTools

Installing and Setting Up OmniBook DiagTools

1-4

Updating the DiagTools Files

(For Network Administrators)

To know if you have TopTools in Windows 95, Windows NT 4.0, or Windows 98,

click the Start button and look for HP DMI or HP TopTools in the Programs menu.

If you are a network administrator, you can update the DiagTools files on remote

client PCs.

Using TopTools Integrated Device Manager Ver. 4.1

To update the Diagnostics files on remote PCs, open the TopTools Integrated Device

Manager in Internet Explorer (version 4.01 or above). Right-click on Devices, Device

Types, and select Personal Computers in the window that appears. Use shift-click or

control-click to select the DMI 2.x compliant PCs you want to update and right-click.

Select Distribute Diagnostics from the menu that appears and follow the onscreen

instructions.

For more information about using TopTools, refer to the TopTools online help in the

Help menu and to HP’s Web site at http://www.hp.com/toptools.

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