Digi 5400-RM Manual de usuario

Digi 5400-RM

Cellular Remote Manager

User Guide

Revision history 90002393

Revision Date Decription

A April

2020

Initial release the updated Digi 5400-RM Cellular Remote Manager User Guide for

firmware release 20.2:

nWith firmware release 20.2, Active Recovery has been renamed to Digi

SureLinkTM.

nAfter upgrading to firmware release 20.2, if a configuration erase is

performed, the Digi 5400-RM will default to Digi Remote Manager rather

than to aView.

See Important information about upgrading to firmware version 20.2.x for further

information.

Trademarks and copyright

Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United

States and other countries worldwide. All other trademarks mentioned in this document are the

property of their respective owners.

Disclaimers

Information in this document is subject to change without notice and does not represent a

commitment on the part of Digi International. Digi provides this document “as is,” without warranty of

any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or

merchantability for a particular purpose. Digi may make improvements and/or changes in this manual

or in the product(s) and/or the program(s) described in this manual at any time.

Warranty

To view product warranty information, go to the following website:

www.digi.com/howtobuy/terms

Customer support

Gather support information: Before contacting Digi technical support for help, gather the following

information:

Product name and model

Product serial number (s)

Firmware version

Operating system/browser (if applicable)

Logs (from time of reported issue)

Digi 5400-RM Cellular Remote Manager User Guide 2

Trace (if possible)

Description of issue

Steps to reproduce

Contact Digi technical support: Digi offers multiple technical support plans and service packages.

Feedback

To provide feedback on this document, email your comments to

techcomm@digi.com

Include the document title and part number (Digi 5400-RM Cellular Remote Manager User Guide,

90002393 A) in the subject line of your email.

Digi 5400-RM Cellular Remote Manager User Guide 3

Contents

Welcome

Package contents 7

Exchanging power tips 7

Ports and connectors 8

Device status 8

Signal strength indicators 9

Signal bars explained 9

Initial setup 10

Important information about upgrading to firmware version 20.2.x 11

Device defaults to Digi Remote Manager after configuration erase 11

Default SureLink configuration 13

Physical installation

Default settings 16

Connecting to the site network 16

Connecting the serial ports 17

Serial port pinout and use 17

Configuring the Digi 5400-RM device

Network managed configuration 20

Local configuration 20

Connecting to the Device 20

Manually Configuring PC to Connect to Device 20

Logging into the Digi 5400-RM device 22

Use local configuration to upgrade firmware 22

Use local configuration to define a custom APN 23

Advanced Local Configuration 23

Advanced configuration with aView

Viewing group configurations 25

Use aView to upgrade firmware 25

Use aView to define a custom APN 25

Using remote commands 26

Establishing WAN connectivity via Ethernet port 26

Passthrough/bridge mode 26

Router mode 28

Digi 5400-RM Cellular Remote Manager User Guide 4

Digi 5400-RM Cellular Remote Manager User Guide 5

Terminal on unit 28

Using Terminal on Unit link 30

Local user management 30

Learn more 31

Troubleshooting

Resetting your device 33

Out-of-band SMS commands 33

Support report 33

For firmware version 19.11.x or newer: 34

For firmware version 19.8.x or older: 34

Persistent system logs 34

AT command access 35

Data usage estimates 36

FAQs

Regulatory guide

End user license agreement

Accessing Admin CLI

Using the Terminal on a Unit link 40

Direct ssh access 41

Command breakdown 41

Welcome

Package contents 7

Exchanging power tips 7

Ports and connectors 8

Device status 8

Signal strength indicators 9

Signal bars explained 9

Initial setup 10

Important information about upgrading to firmware version 20.2.x 11

Digi 5400-RM Cellular Remote Manager User Guide 6

Welcome Package contents

Digi 5400-RM Cellular Remote Manager User Guide 7

Package contents

Item Description

Digi 5400-

RM unit

Cellular

antennas

(2x)

Power

supply

Interchange

able power

plug tips

Exchanging power tips

The Digi 5400-RM may include four interchangeable plug tips that allow the Power Supply Unit (PSU)

to operate in most countries. The PSU comes with the United States style plug installed.

To change the plug tip:

1. While holding down the PUSH button, slide the current plug tip forward.

2. Pull off the attached plug tip.

Welcome Ports and connectors

Digi 5400-RM Cellular Remote Manager User Guide 8

3. Slide the new tip down into place until it clicks.

Note For more information regarding power-tip compatibility with global deployments, visit

www.worldstandards.eu/electricity/plugs-and-sockets/.

Ports and connectors

Device status

Name Function

Power Indicates unit is powered up. Hardwired to power input.

Welcome Signal strength indicators

Digi 5400-RM Cellular Remote Manager User Guide 9

Name Function

Online

(Cellular)

Flashing – Unit is attempting to establish a cellular network connection OR the

backup connection is in use.

Solid – A cellular network connection has been established.

LTE Indicates a 4G/ LTE connection.

3G/ 2G Indicates a 2G or 3G cellular connection.

Backup Flashing – Unit is attempting to establish a network connection on the LAN.

Solid – A network connection has been established on the LAN.

Signal

Strength

Standard 5-bar signal strength indication; a minimum of two bars is suggested for

reliable use.

Signal strength indicators

The weighted dBm measurements are negative numbers, meaning the smaller negative values

denote a larger number. So, for example, a -85 is a better signal than -90.

Note For more information regarding how signal strength is calculated and subsequently displayed via

the LED indicators, refer to Signal bars explained.

Signal bars explained

The LTE signal status bars are calculated using various algorithms based on the network type it is

connected to. For 4G LTE, the RSRP, SNR, and RSSI values are all factored in to determine the

reported signal strength bars. For 3G networks (including HSPA+) and 2G networks, the signal

strength bars are determined by the RSSI value.

Welcome Initial setup

Digi 5400-RM Cellular Remote Manager User Guide 10

4G LTE algorithm

Determine RSRP, SNR, and RSSI values separately, using the following

RSRP > -85, rsrp_bars=5

-95 < RSRP <= -85, rsrp_bars=4

-105 < RSRP <= -95, rsrp_bars=3

-115 < RSRP <= -105, rsrp_bars=2

-199 < RSRP <= -115, if we're connected to the cellular network, rsrp_bars=1,

if not rsrp_bars=0

If RSRP <= -199, then use RSSI as the value and run it through the same algorithm described above.

SNR >= 13, snr_bars=5

4.5 <= SNR < 13, snr_bars=4

1 <= SNR < 4, snr_bars=3

-3 < SNR < 1, snr_bars=2

-99 < SNR <= -3, if we're connected to the cellular network, snr_bars=1, if not

snr_bars=0

Once the snr_bars and rsrp_bars are determined, use the lesser of the two. That is the reported

signal strength bars.

3G algorithm

Determine RSSI signal strength.

RSSI > -80, bars=5

-90 < RSSI <= -80, bars=4

-100 < RSSI <= -90, bars=3

-106 < RSSI <= -100, bars=2

RSSI <= -106, if we're connected to the cellular network, bars=1, if not bars=0

bars is then reported as the signal strength bars.

2G algorithm

Determine RSSI signal strength.

RSSI > -80, bars=5

-89 < RSSI <= -80, bars=4

-98 < RSSI <= -89, bars=3

-104 < RSSI <= -98, bars=2

RSSI <= -104, if we're connected to the cellular network, bars=1, if not bars=0

bars is then reported as the signal strength bars.

Initial setup

1. Insert your activated SIM card provided by your cellular network operator. The metal contacts

should be facing down. You will hear a click once the SIM is completely inserted.

2. For maximum performance, attach both of the included antennas. While gripping the metal

connector section with your thumb and forefinger, tighten until secure. Do not tighten the

antenna by holding any part of the plastic antenna housing.

3. Connect the power supply unit to the device.

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