Cisco SMTP Manual de instrucciones

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Administration Guide for

Cisco Unified MeetingPlace

SMTP E-Mail Gateway

Release 5.4

July 28, 2006

Text Part Number: OL-11018-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL

STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT

WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT

SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE

OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

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Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and

iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified

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between Cisco and any other company. (0601R)

iii

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CONTENTS

Preface v

Purpose v

Audience v

Naming Conventions v

Documentation Conventions vi

Cisco Unified MeetingPlace Documentation vii

Obtaining Documentation vii

Cisco.com vii

Product Documentation DVD viii

Ordering Documentation viii

Documentation Feedback viii

Cisco Product Security Overview viii

Reporting Security Problems in Cisco Products ix

Obtaining Technical Assistance x

Cisco Technical Support & Documentation Website x

Submitting a Service Request x

Definitions of Service Request Severity xi

Obtaining Additional Publications and Information xi

CHAPTER

1Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway 1-1

About Cisco Unified MeetingPlace SMTP E-Mail Gateway 1-1

How E-Mail Notification Works 1-1

CHAPTER

2Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-1

Preparing for the Installation 2-1

Installing the Cisco Unified MeetingPlace Gateway SIM 2-2

Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-3

Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation 2-5

Stopping and Restarting the Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-5

Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway 2-6

CHAPTER

3Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation 3-1

Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool 3-1

Contents

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Understanding the Configuring the E-Mail Gateway Dialog Box 3-2

Setting E-Mail Notification Parameters 3-3

Understanding the Notifications Dialog Box 3-4

Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3-5

Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog

Box 3-6

CHAPTER

4Customizing Meeting Notifications 4-1

About Notification Templates 4-1

How to Customize a Notification Template 4-2

Accessing Notification Templates 4-2

Identifying Notification Templates 4-3

Modifying the Content of a Notification Template 4-3

How to Add Access Information in MeetingTime 4-5

Activating Notification About Meeting Schedules 4-6

CHAPTER

5Troubleshooting 5-1

Resolving Connectivity Problems 5-1

Resolving Attend Link Problems 5-2

Resolving Meeting Notification Problems 5-2

Resolving Notification Language Problems 5-4

Resolving Notification Time Zone Problems 5-5

Resolving Problems with Meeting Attachments 5-6

APPENDIX

ATags You Can Use in Notification Templates A-1

NDEX

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Preface

See the following sections:

• Purpose, page v

• Audience, page v

• Naming Conventions, page v

• Documentation Conventions, page vi

• Cisco Unified MeetingPlace Documentation, page vii

• Obtaining Documentation, page vii

• Documentation Feedback, page viii

• Cisco Product Security Overview, page viii

• Obtaining Technical Assistance, page x

• Obtaining Additional Publications and Information, page xi

Purpose

This guide describes how to install, configure and manage Cisco Unified MeetingPlace SMTP E-Mail

Gateway.

Audience

This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following:

• You have a thorough understanding of voice and data terminology and concepts.

• You are familiar with Cisco Unified MeetingPlace and networking concepts.

Naming Conventions

Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or

“MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” refers to all releases past

and present.

Table 1 describes terms used throughout the Cisco Unified MeetingPlace set of documents.

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Preface

Documentation Conventions

Ta b l e 1 Product Naming Conventions

Term Definition Referred to in This Document As

Cisco Unified MeetingPlace 8100

series server

Includes Cisco Unified MeetingPlace 8106 and

Cisco Unified MeetingPlace 8112 servers.

Cisco Unified MeetingPlace

8100 series

Cisco Unified MeetingPlace 8106

Server

Hardware on which Cisco Unified MeetingPlace

Audio Server runs.

Cisco Unified MeetingPlace

8106

Cisco Unified MeetingPlace 8112

Server

Hardware on which Cisco Unified MeetingPlace

Audio Server runs.

This server was called M3 in Release 5.2 and

earlier.

Cisco Unified MeetingPlace

8112

Cisco Unified MeetingPlace Audio

Server

Software that runs on the Cisco Unified

MeetingPlace 8100 series server.

Cisco Unified MeetingPlace

Audio Server

Cisco Unified MeetingPlace Audio

Server system

Cisco Unified MeetingPlace 8106 or Cisco

Unified MeetingPlace 8112 running Cisco Unified

MeetingPlace Audio Server.

Cisco Unified MeetingPlace

Audio Server system

Cisco Unified MeetingPlace

MeetingNotes

A Cisco Unified MeetingPlace Audio Server

feature by which users record meetings and listen

to meeting recordings.

MeetingNotes

Cisco Unified MeetingPlace

MeetingTime

Windows desktop software through which system

administrators can access and configure Cisco

Unified MeetingPlace Audio Server.

MeetingTime

Cisco MCS Unified CallManager

Appliance

Hardware on which Cisco Unified MeetingPlace

applications are installed.

Cisco MCS

Cisco Unified MeetingPlace Web

Conferencing server

A Cisco MCS installed with Cisco Unified

MeetingPlace Web Conferencing.

web server

All references to a “web server”

in this guide refer to the Cisco

Unified MeetingPlace Web

Conferencing server.

Ta b l e 2 Conventions for Cisco Unified MeetingPlace Documentation

Convention Description

boldfaced text Used for:

• Commands that you must enter exactly as shown.

• Key and button names.

• Information that you enter.

italicized text Used for arguments for which you supply values.

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Preface

Cisco Unified MeetingPlace Documentation

Cisco Unified MeetingPlace documentation also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

document.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage

or loss of data.

Cisco Unified MeetingPlace Documentation

For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the

Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified

MeetingPlace and is available at

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.htm

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several

ways to obtain technical assistance and other technical resources. These sections explain how to obtain

technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

[ ]

(square brackets)

Used for elements that are optional.

text in Courier font Used for information that appears on the screen.

(caret)

Used to indicate use of the Control key. (For example, ^D means press

the Control and D keys simultaneously.)

< >

(angle brackets)

Used for nonprinting characters, such as passwords.

Table 2 Conventions for Cisco Unified MeetingPlace Documentation (continued)

Convention Description

viii

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Preface

Documentation Feedback

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a

portable medium. The DVD enables you to access multiple versions of installation, configuration, and

command guides for Cisco hardware and software products. With the DVD, you have access to the same

HTML documentation that is found on the Cisco website without being connected to the Internet.

Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com

users (Cisco direct customers) can order a Product Documentation DVD (product number

DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the

Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m.

(0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by

calling 011 408 519-5055. You can also order documentation by e-mail at

tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback

form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the

front cover of your document or by writing to the following address:

Cisco Systems

Attn: Customer Document Ordering

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

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Preface

Cisco Product Security Overview

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is

available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you

can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS)

feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them,

and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability

in a Cisco product, contact PSIRT:

• For Emergencies only— [email protected]

An emergency is either a condition in which a system is under active attack or a condition for which

a severe and urgent security vulnerability should be reported. All other conditions are considered

nonemergencies.

• For Nonemergencies— [email protected]

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been

encrypted with PGP versions 2.xthrough 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence

with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page

at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers

before sending any sensitive material to find other means of encrypting the data.

Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4

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Preface

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco

Technical Support & Documentation website on Cisco.com features extensive online support resources.

In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)

engineers provide telephone support. If you do not have a valid Cisco service contract, contact your

reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and technologies. The website is

available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user

ID and password. If you have a valid service contract but do not have a user ID or password, you can

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support &

Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco

Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command

output. Search results show an illustration of your product with the serial number label location

highlighted. Locate the serial number label on your product and record the information before placing a

service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3

and S4 service requests are those in which your network is minimally impaired or for which you require

product information.) After you describe your situation, the TAC Service Request Tool provides

recommended solutions. If your issue is not resolved using the recommended resources, your service

request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.

(S1 or S2 service requests are those in which your production network is down or severely degraded.)

Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business

operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

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