Cisco CISCOWORKS COMMON SERVICES 3.0 Manual de usuario

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User Guide for CiscoWorks

Common Services 3.0

CiscoWorks

Customer Order Number: DOC-7816571

Text Part Number: 78-16571-01

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User Guide for CiscoWorks Common Services

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User Guide for CiscoWorks Common Services

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CONTENTS

Preface xiii

Audience xiii

Conventions xiii

Product Documentation xiv

Related Documentation xvi

Additional Information Online xvi

Obtaining Documentation xvi

Cisco.com xvii

Ordering Documentation xvii

Documentation Feedback xviii

Obtaining Technical Assistance xviii

Cisco Technical Support Website xviii

Submitting a Service Request xix

Definitions of Service Request Severity xx

Obtaining Additional Publications and Information xx

CHAPTER

1Overview 1-1

New Features 1-2

Understanding Time Zone Settings 1-3

Learning More About the Common Services 1-3

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CHAPTER

2Interacting With CiscoWorks Homepage 2-1

Invoking CiscoWorks Homepage 2-2

Invoking CWHP in Normal Mode (HTTP) 2-2

Invoking CWHP in SSL Enabled Mode (HTTPS) 2-3

Logging Into CiscoWorks 2-4

Using CWHP 2-5

Common Services Panel 2-5

Application Panels 2-6

Supporting Applications on Another Server 2-6

Supporting Traditional Applications With New Navigation 2-7

Device Troubleshooting Panel 2-7

Resources Panel 2-7

CiscoWorks Product Updates Panel 2-7

Tool Bar Items 2-8

Configuring CWHP 2-8

Registering Applications With CWHP 2-8

Registering a New Application 2-9

Importing from other servers 2-10

Unregistering an Application 2-11

Registering Links With CWHP 2-11

Unregistering a Link 2-12

Setting Up CiscoWorks Homepage 2-12

Using Online Help 2-13

Changing Web Server Port Numbers 2-14

CHAPTER

3Configuring the Server 3-1

Setting up Security 3-1

Managing Security in Single Server Mode 3-1

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Contents

Setting up Browser-Server Security 3-2

Enabling Browser-Server Security From the CiscoWorks Server 3-2

Enabling Browser-Server Security From the Command Line Interface

(CLI) 3-4

About User Accounts 3-4

Understanding Security Levels 3-5

Setting up Local Users 3-6

Modifying Your Profile 3-6

Adding a User 3-7

Editing User Profiles 3-8

Deleting a User 3-8

Creating Self Signed Certificate 3-9

Managing Security in Multi-Server Mode 3-10

Setting up Peer Server Account 3-11

Setting up System Identity Account 3-13

Setting up Peer Server Certificate 3-14

Deleting Peer Certificates 3-15

Enabling Single Sign-On 3-15

Navigating Through the SSO Domain 3-16

Registering Server Links 3-17

Launching a new Browser Instance 3-17

Changing the Single Sign-On Mode 3-18

Setting up the AAA Mode 3-20

About Common Services Authentication 3-21

Cisco Secure ACS Support for Common Services Client Applications 3-22

Setting the Login Module to Non-ACS 3-24

Changing Login Module to CiscoWorks Local 3-25

Changing Login Module to IBM SecureWay Directory 3-25

Changing Login Module to KerberosLogin 3-27

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Changing Login Module to Local Unix System 3-28

Changing Login Module to Local NT System 3-29

Changing Login Module to MS Active Directory 3-29

Changing Login Module to Netscape Directory 3-30

Changing Login Module to Radius 3-32

Changing Login Module to TACACS+ 3-33

Understanding Fallback Options for Non-ACS mode 3-35

Setting the Login Module to ACS 3-35

Assigning Privileges in ACS 3-38

Creating and Modifying Roles in ACS 3-39

Resetting Login Module 3-42

Understanding Fallback Options for ACS Mode 3-43

Managing Cisco.com Connection 3-44

Setting up Cisco.com User Account 3-44

Setting Up the Proxy Server 3-44

Generating Reports 3-45

Log File Status Report 3-45

Permissions Report 3-46

Users Logged In Report 3-47

Process Status Report 3-48

Viewing Audit Log Report 3-49

Administering Common Services 3-51

Using Daemon Manager 3-52

Restarting Daemon Manager on Solaris 3-52

Restarting Daemon Manager on Windows 3-53

Managing Processes 3-53

Viewing Process Details 3-54

Starting a Process 3-54

Stopping a Process 3-55

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Contents

Backing Up Data 3-55

Backing up Using CLI 3-57

Data Backed up During CS 3.0 Backup 3-57

Restoring Data 3-58

Restoring Data on UNIX 3-59

Restoring Data on Windows 3-60

Data Restored from Common Services 3.0 Backup Archive 3-61

Data Restored from Common Services 2.2 Backup Archive 3-62

Data Restored from CD One 5th Edition Backup Archive 3-62

Effects of Backup-Restore on DCR 3-63

Master -Slave Configuration Prerequisites and Restore Operations 3-66

Effects of Backup-Restore on Groups 3-67

Licensing CiscoWorks Applications 3-68

Obtaining a License for CiscoWorks Applications 3-68

Licensing the Application 3-69

Viewing License Information 3-70

Updating Licenses 3-70

Collecting Server Information 3-71

Collecting Self Test Information 3-72

Messaging Online Users 3-72

Managing Jobs 3-73

Managing Resources 3-76

Maintaining Log Files 3-78

Maintaining Log Files on UNIX 3-78

Maintaining Log Files on Windows 3-80

Using Logrot 3-81

Configuring Logrot 3-81

Running Logrot 3-82

Modifying System Preferences 3-83

Contents

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CHAPTER

4Managing Device and Credentials 4-1

DCR Architecture 4-5

Master DCR 4-6

Slave DCR 4-6

Standalone DCR 4-6

Using the Device and Credential Admin 4-7

Managing Devices 4-7

Adding Devices 4-8

Standard Type 4-9

Auto Update Type 4-10

Cluster Managed Type 4-11

Deleting Devices 4-12

Editing Device Credentials 4-13

Importing Devices and Credentials 4-14

Import Using DCA Interface 4-15

Exporting Devices and Credentials 4-18

Export Using DCA Interface 4-19

Excluding Devices 4-21

A Sample CSV Exclude File 4-21

Viewing Devices List 4-22

Generating Reports in DCA 4-23

Managing Auto Update Servers 4-24

Adding Auto Update Server 4-24

Editing Auto Update Server 4-25

Deleting Auto Update Server 4-25

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Contents

Administering Device and Credential Repository 4-26

Changing DCR Mode 4-26

Master-Slave Configuration Prerequisites 4-27

Changing the Mode to Standalone 4-27

Changing the Mode to Master 4-28

Changing the Mode to Slave 4-28

Adding User-defined Fields 4-29

Renaming User-defined Fields 4-30

Deleting User-defined Fields 4-31

Sample CSV File 4-31

A Sample CSV 2.0 File 4-31

A Sample CSV 3.0 File 4-32

Sample CSV 3.0 File for Auto Update Server Managed Devices 4-33

Sample CSV 3.0 File for Cluster Managed Devices 4-34

Mapping CSV 2.0 to CSV 3.0 Fields 4-35

Sample XML File 4-36

Sample XML File (Standard) 4-36

Sample XML File for Auto Update Server Managed Devices 4-37

Sample XML File for Cluster Managed Devices 4-38

Using DCR Features Through CLI 4-39

Adding Devices Using dcrcli 4-39

Deleting Devices Using dcrcli 4-39

Editing Devices Using dcrcli 4-40

Listing the Attributes 4-40

Viewing the Current DCR Mode Using dcrcli 4-41

Viewing Device Details 4-41

Changing DCR Mode Using dcrcli 4-42

Import Using CLI 4-43

Export Using CLI 4-44

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Implications of ACS Login Module on DCR 4-45

Custom Roles and DCR 4-45

CHAPTER

5Administering Groups 5-1

Group Concept 5-2

Group Hierarchy 5-2

Dynamic Group 5-3

Static Group 5-3

Container Groups 5-3

System-defined and User-defined Groups 5-3

Common Groups and Shared Groups 5-4

Secure Views 5-6

Groups in a Single-Server Setup 5-7

Groups in Multi-Server Setup 5-7

DCR Mode Changes and Group behavior 5-10

Unregistering a Slave 5-13

Group Administration 5-14

Creating Groups 5-14

Specifying Group Properties 5-15

Defining Group Rules 5-17

Assigning Group Membership 5-18

Removing Devices 5-19

Viewing Group Details 5-19

Modifying Group Details 5-20

Refreshing Groups 5-22

Deleting Groups 5-22

System Defined and User Defined Attributes 5-23

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