Zoom PCI Cable Modem Manual de usuario

Zoom™

PCI Cable Modem

Installation

Guide

NOTICE

NOTICENOTICE

NOTICE

This document contains proprietary information protected by copyright, and

this Manual and all the accompanying hardware, software, and documen-

tation are copyrighted. No part of this document may be photocopied or

reproduced by mechanical, electronic, or other means in any form.

The manufacturer does not warrant that the hardware will work properly in

all environments and applications, and makes no warranty or representa-

tion, either expressed or implied, with respect to the quality, performance,

merchantability, or fitness for a particular purpose of the software or docu-

mentation. The manufacturer reserves the right to make changes to the

hardware, software, and documentation without obligation to notify any

person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

GETTING STARTED .......................................................... 5

CABLE MODEM OVERVIEW ........................................................ 5

CABLE MODEM SERVICE ........................................................... 5

MINIMUM SYSTEM REQUIREMENTS.............................................. 5

WHAT YOU WILL NEED FOR INSTALLATION................................... 6

INSTALLING YOUR CABLE MODEM.................................. 7

STEP 1: CONTACTING YOUR CABLE COMPANY ................................ 8

STEP 2: INSTALLING THE DRIVERS.............................................. 9

STEP 3: INSTALLING THE HARDWARE ........................................ 10

STEP 4: COMPLETING THE INSTALLATION ................................... 13

USING YOUR CABLE MODEM ......................................... 15

CONNECTING TO THE INTERNET ............................................... 15

PCI CABLE MODEM STATUS .................................................... 15

ENDING AN INTERNET SESSION ................................................ 16

TROUBLESHOOTING ...................................................... 17

UNINSTALLING YOUR CABLE MODEM ........................... 19

CONFIGURING NETWORK SETTINGS ............................ 21

WINDOWS 98 NETWORK SETTINGS........................................... 22

WINDOWS 2000 NETWORK SETTINGS ....................................... 26

APPENDIX B: CONFIGURING YOUR BROWSER ............. 29

INTERNET EXPLORER 4.0........................................................ 29

INTERNET EXPLORER 5.0........................................................ 29

NETSCAPE NAVIGATOR........................................................... 30

AOL.................................................................................. 30

APPENDIX C: REGULATORY INFORMATION .................. 31

IMPORTANT INFORMATION TABLE ............................... 32

Getting Started 5

Getting Started

Your Zoom PCI Internal Cable Modem is designed to connect

your personal computer to the Internet through the same cable

that you use for television reception.

Cable Modem Overview

A cable modem provides several advantages over traditional analog

modems:

•Transmission speeds are much faster. Because of the increased

speed of a cable modem, you can enjoy faster, more produc-

tive Internet sessions.

•A cable modem frees up your phone line, so you don’t miss

phone calls or have to obtain a dedicated telephone line for

Internet access.

•The cable connection can be “always-on” so Internet access is

fast and easy.

Cable Modem Service

Your local television cable company provides cable modem service,

also known as cable data service or broadband Internet. When a

cable modem is used, the cable that supplies television service to

your home or office is connected to the cable modem in the same

way that it is connected to your television set or cable box. You

can then get the benefit of high-speed access to the Internet

through the local cable company’s service. The cable connection to

the Internet does not interfere with your regular television signal,

because the cable modem service is provided on different channels

than cable television programming.

Minimum System Requirements

•PC running Windows ® 98 SE or Windows 2000.

6 Zoom PCI Cable Modem Owner’s Manual

•PC with available PCI slot.

•24 MB RAM.

What You Will Need For Installation

In addition to this manual, your package should include the fol-

lowing items:

•Zoom PCI Cable Modem

•CD-ROM disc containing installation software and modem

drivers.

You will need the following items to complete your installation:

•Cable modem service provided by your cable company. The

cable modem service must be 2-way DOCSIS compatible. For

more information on cable modem service see the next section

of this manual.

•The CD-ROM for the operating system running on your com-

puter.

•A cable outlet.

•The proper length of coaxial cable to reach between your

computer and the cable outlet.

Note: Make sure that your cable company provides DOCSIS

(Data Over Cable Service Interface Specifications) com-

patible cable service. The DOCSIS standard, created by

CableLabs®, is employed by leading cable service provid-

ers to ensure system compatibility and ease of use. This

standard means that the modem is compatible with many

cable systems. This modem is not designed to work on

EuroDOCSIS or DVD/DAVIC cable systems.

Installing Your Cable Modem 7

Installing Your Cable

Modem

Note: In some cases, your cable company will use its own instal-

lation process. If your cable company does provide you

with an installation procedure, follow it instead of the pro-

cedure described in this chapter.

Installation consists of four steps:

1. Requesting cable modem service from your local cable

company.

2. Installing the drivers for your PCI cable modem.

3. Installing the hardware. (This is the physical installation of

your PCI cable modem.)

4. Completing the installation.

These steps are discussed in detail in the following sections of

this manual.

8 Zoom PCI Cable Modem Owner’s Manual

Step 1: Contacting your Cable Company

Before you install the Zoom PCI Cable Modem, contact your cable

company to arrange for cable modem service and to establish a

cable modem account. You should have the following information

ready before you contact your cable company:

The Media Access Control (MAC) address of your cable mo-

dem.

Some cable companies will ask for the Media Access Control

(MAC) address of your cable modem. The MAC address is lo-

cated on the label on the bottom of your PCI cable modem

card. In some models, there may be more than one MAC ad-

dress listed on the label. Your cable company will need the ad-

dress labeled Cable Modem MAC Address or C-MAC:. We

suggest that you record all of the cable modem MAC addresses

in the Important Information at the end of this manual. Af-

ter the PCI cable modem is installed, the label will not be visi-

ble, so record the MAC addresses now.

Go to Step 2: Installing the Drivers on page 9.

Installing Your Cable Modem 9

Step 2: Installing the Drivers

A driver is a program that controls a device in your computer; it

allows your new hardware to communicate with your operating

system. Printers, disk drives, and keyboards are common examples

of devices that must have a driver program. Many drivers, such as

the keyboard driver, come with the operating system. For other

devices, such as your new PCI cable modem, you may need to load

a new driver when you connect the device to your computer.

Put the PCI cable modem aside—you don’t even need to take it

out of its antistatic bag yet. Follow the steps below.

1Your computer should be turned on. Close any applications

you have running.

Insert the CD-ROM disc that came with your cable modem

into your CD-ROM drive. The CD-ROM disc should auto-

run after a few seconds and display an installation screen.

If the CD does not auto-run:

•Click on My Computer on your desktop; then double-

click on the icon for your CD-ROM drive.

2When the installation interface appears, click on the Install

Drivers button. A Setup Wizard will lead you through the

process of installing the drivers. When the Setup Wizard is

finished, you are ready to install the PCI cable modem

hardware.

Go to Step 3: Installing the Hardware on page 10.

10 Zoom PCI Cable Modem Owner’s Manual

Step 3: Installing the Hardware

Note: You need to install the drivers before you install the PCI

cable modem card. See Step 2: Installing the Drivers on

page 9.

It is recommended that you remove or disable other net-

work adapter cards that are in your system before you in-

stall your PCI cable modem. For instructions on how to

do this, refer to your network adapter card’s owner’s man-

ual.

1If you have not already done so, record the MAC addresses

printed on the label that has been placed on the backside of

the modem board. You may need to know the MAC ad-

dresses when you set up an account with your cable com-

pany. The label will not be visible after the PCI cable mo-

dem is installed so record the numbers now in the

Important Information table on page 32 of this manual.

2Before you start the hardware installation, close all

running programs and shut down Windows if you

have not already done so. Then turn your computer off

and unplug it. Don’t plug it back in or turn it on until you

have completed the PCI cable modem hardware installa-

tion.

3Take the cover off your computer. You will probably have

to remove several screws on the back of the case; most

likely, they are near the outer edges.

4Unscrew and remove the metal cover plate on the rear of

the computer that lines up with an available PCI slot.

The PCI slot is shorter than a 16-bit ISA slot and usually a

different color (ISA slots are typically black or brown; PCI

slots are usually white or gray). Your cable modem has two

sections of gold connecting fingers, and a PCI slot has two

sections that match the sections on your cable modem.

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