Zoom 1120 Manual de usuario

QUICK

START

and

REFERENCE GUIDE

Contents

INTRODUCTION................................................................................3

WHAT YOU NEED TO USE YOUR FAXMODEM.....................................3

CHAPTER 1 INSTALLING YOUR FAXMODEM ........................4

EASIER INSTALLATION ........................................................................4

PREPARING THE COMPUTER................................................................4

INSTALLING THE FAXMODEM CARD....................................................5

CHAPTER 2 INSTALLING AND USING COMMUNICATE!

LITE SOFTWARE.............................................................................11

INSTALLING COMMUNICATE! LITE ...............................................11

RUNNING COMMUNICATE! LITE...................................................13

GETTING HELP FOR COMMUNICATE! LITE....................................15

CHAPTER 3 USING THE FAXMODEM WITH OTHER

SOFTWARE.......................................................................................16

TIPS FOR SETTING UP COMMUNICATIONS SOFTWARE .......................16

INITIALIZATION STRINGS...................................................................17

USING AUDIO FEATURES...................................................................18

USING VIDEO ....................................................................................19

ACCESSING THE INTERNET................................................................19

CHAPTER 4 PROBLEMS AND SOLUTIONS .............................20

GENERAL TROUBLESHOOTING ..........................................................21

DIAL TROUBLESHOOTING..................................................................23

VOICE TROUBLESHOOTING ...............................................................23

ON-LINE TROUBLESHOOTING............................................................24

APPENDIX: REGULATORY INFORMATION............................29

FCC PART 68 TELECOMMUNICATIONS STATEMENT .........................29

FCC PART 15 EMISSIONS STATEMENT..............................................30

INDUSTRY CANADA ATTACHMENT ...................................................30

CANADIAN EMISSIONS STATEMENT ..................................................31

IMPORTANT INFORMATION ......................................................32

Introduction 3

Introduction

Congratulations! Your new faxmodem is a powerful, flexi-

ble tool that provides fast connections to the Internet and

will help you manage your communications, work more

effectively, and present a polished and professional image

at home or at the office. This manual explains how to in-

stall and use your faxmodem and communications soft-

ware.

What You Need to Use Your Faxmodem

Make sure that you have received the following items:

• Faxmodem

• Phone cord

• A Zoom Link CD-ROM disc containing installation

software, modem drivers, and communications soft-

ware.

You also need the following:

• IBM PC-compatible Pentium® 133 or faster (or equiva-

lent), with 16 megabytes of RAM, an available PCI slot,

and a tool for removing and replacing the computer

cover (see your computer’s manual)

• Windows® 95 or 98 operating system

• A telephone jack to plug the modem into

• A soundcard and microphone if you want to use the

modem as a telephone answering device (voice mail

option)

4Quick Start and Reference Guide

Chapter 1 Installing Your Faxmodem

Easier Installation

We have enhanced the plug-and-play capability by pro-

viding a software program that you must run before you

install your faxmodem. This program installs “driver” files

and sets up your computer to recognize the new faxmo-

dem.

When you restart your computer after installing the fax-

modem, your hard drive will already contain the files Win-

dows needs to complete the installation.

Preparing the Computer

For the moment, put the faxmodem aside—you don’t even

need to get it out of its antistatic bag. Follow these steps:

1 Close any applications you have running.

Find the Zoom Link CD-ROM disc that came with

your faxmodem and insert it in your CD-ROM drive.

The CD-ROM disc should auto-run after a few sec-

onds and display an installation screen.

If the CD does not auto-run:

• Click on My Computer on your desktop; then

double-click on the icon for your CD-ROM drive.

• If the installation program doesn’t start up right

away, double-click on Zsetup.exe.

2 When the installation interface appears, click on the

Install PCI Modem button. The installation program

will run and automatically copy driver files to your

hard drive.

3 There may be other programs on the CD, including

Internet Service Providers, online service offers, and

a communications package, and games. Do not in-

stall these programs until you have completed your

faxmodem installation. Some of these programs

Chapter 1 Installing Your Faxmodem 5

must detect your modem settings in order to com-

plete their setup routines.

When the PCI modem installation program has fin-

ished, remove the CD from its drive and shut down

your computer.

Installing the Faxmodem Card

CAUTION

Do not handle any internal modem card when the phone

line is plugged into it. The voltages present when the line

is ringing are potentially harmful.

CAUTION

Electrostatic Discharge Protection

Static electricity can damage components on

your faxmodem or inside your computer.

Before removing the board from its an-

tistatic bag, touch the computer’s metal

chassis to statically discharge yourself.

Note: If you have not already run the modem installa-

tion program on the CD-ROM disc, please do so

now—before you install the faxmodem card. See

Preparing the Computer on page 4

1 If your computer does not already have a modem

installed, go to step 3.

If your computer has a modem, you may choose

to keep it or to remove it. We recommend that

you remove your old modem unless you have a good

reason to keep it. Removing your old modem as-

sures that your computer will have enough re-

sources to run your new modem without conflicts

with other devices.

You may want to keep your old modem, however, if

6Quick Start and Reference Guide

you have two telephone lines and want to keep your

fax program running on one line while you access

the Internet on the other line. Another reason for

keeping your old modem would be that you antici-

pate being able to use “teaming” or “bonding” soft-

ware to use two modems and two phone lines for

faster Internet access.

2 If you are removing your old modem:

Please refer to your modem manufacturer’s removal

instructions, if any. The following procedure should

work in most cases.

Note: You can also use this procedure if you ever

need to remove or relocate your PCI fax-

modem.

If you are simply relocating your PCI

faxmodem to a different PCI slot, you

must follow the procedures in this step and

then rerun the installation software

(Preparing the Computer, on page 4) be-

fore reinserting the PCI faxmodem in a new

slot.

Before you remove your old modem, you must in-

form Windows 95 or 98 that you are going to re-

move it before you physically do so. This helps to

prevent internal conflicts in Windows 95 as it allo-

cates its resources to your new faxmodem.

Follow these steps:

• Click on Start and point to Settings. Click on

Control Panel. When the Control Panel dis-

plays, double-click on the System icon.

• Click on the Device Manager tab. Scroll down

to the Modem entry.

• Click on the + sign in the little box next to this

entry to expand it. Find your existing modem in

the list and click on it by highlighting it.

• Now click on the Remove button. Click OK to

confirm that you are removing the modem.

Windows has now been informed of your intention

Chapter 1 Installing Your Faxmodem 7

to remove the old modem. Continue with step 3 be-

low.

3 Before you start the hardware installation, close

all running programs and shut down Windows if

you have not already done so. Then turn your

computer off and unplug it. Don’t plug it back in

or turn it on until you complete the faxmodem

hardware installation.

4 Take the cover off your computer. If you are not fa-

miliar with the procedure, consult your computer’s

manual for instructions.

5 Unscrew and remove the metal cover plate on the

rear of the computer that lines up with an available

PCI slot. The PCI slot is shorter than a 16-bit ISA

slot and usually a different color (ISA slots are typi-

cally black or brown; PCI slots are usually white or

gray). Your faxmodem has two sections of gold con-

necting fingers, and a PCI slot has two sections that

match the sections on the faxmodem.

If you are replacing an older modem, now is a

good time to remove it. (It may be in a non-PCI slot,

which you cannot use for your new faxmodem.)

Look for an add-in board with one or more phone

jacks on it. To remove the old modem, first unplug

any phone cords connected to it. One cord is proba-

bly the connection to your telephone. You can reuse

this connection with your new faxmodem. The other

cord is probably the connection to your telephone

line at a wall jack. It is a good idea to replace this

cable with the one that came with your new faxmo-

dem.

Unscrew the screw on the bracket and lift the old

modem board from its slot.

Note: Most of the boards inside your computer

have tiny wires sticking out underneath. These

wires can be sharp. Be careful not to cut your

hands on them.

6 Make a note of the serial number on your new fax-

modem. Record the number in the Important In-

formation table on page 32 of this manual.

8Quick Start and Reference Guide

Now insert your new faxmodem firmly into an avail-

able PCI slot. See the following illustration.

PCI slot

16-bit

ISA slots

Typical cover

plate

The PCI slot is designed to easily mate with your

new PCI modem.

Be sure that the bracket is lined up properly; then

screw the bracket into the computer using the

screw you removed with the cover plate. Be sure

that the back end of the card (smaller gold finger

area) is properly seated into the connector. If you

have a tower or mini-tower computer case with a

vertical main board, you may want to lay the com-

puter down gently on its side so you can push

straight down on the faxmodem card to seat it

firmly in its slot.

7 Replace the computer cover.

8 Connect the telephone cord. Plug

one end of the phone cord into the

jack marked LINE. Plug the other

end into a phone jack (typically the

wall jack where you would normally

connect a phone). Plug your phone

into the PHONE jack if you want to

use a phone on the same line.

PHONE (optional)

LINE

PHONE

Chapter 1 Installing Your Faxmodem 9

9 Plug in your computer and turn it on.

As the Windows operating system starts up, it will

detect your new faxmodem. Because the installation

program has already provided your computer with

the required files, you will see Windows report on

its progress, but it will not require any action on

your part.

Once the system has completely started, you should

determine what COM port your faxmodem is set to.

The COM port is a number used by the computer to

keep track of where it is sending data. You may be

asked for this number by certain software applica-

tions when you install them and set them up.

To find your COM port number, double-click My

Computer. When the My Computer window opens,

double-click the Control Panel. Inside the Control

Panel window, double-click Modems. In the Modems

Properties dialog box, click on the entry for your new

modem, which should be listed as a modem found by

the system.

Then click Properties. Your faxmodem’s properties

are listed in a Properties dialog box. Under the Gen-

eral tab you’ll find Port: Com plus a number. Make a

note of this Port: Com setting on the Important In-

formation table on page 32 of this manual.

Note: PCI devices, including your new faxmodem,

use COM ports differently from the way

older ISA devices use them. Software appli-

cations will always associate the COM port

number with the “traditional” IRQ used for

that COM port even though Windows uses a

different IRQ internally. The IRQ listed for

the COM port in the Control Panel System

dialog should not be used in configuring

software. This may mean that DOS pro-

grams running under Windows will occa-

sionally report an IRQ assignment that is

different from what is reported by Windows.

In nearly all cases, you can accept the de-

fault assigned by your software.

10 Quick Start and Reference Guide

If you have not encountered any problems, your

modem is installed and you can move on to Testing

Your Faxmodem, below. If you are having installa-

tion problems, see Chapter 4.

Testing Your Faxmodem

Before you set up your software, start with a quick test to

check that your modem is working.

Open the Control Panel and double-click Modems. Under

the Diagnostics tab highlight the COM port for your mo-

dem and click More Info. This queries the modem with AT

commands. A list of responses means the modem is con-

nected. You may also want to use HyperTerminal or an-

other terminal program to call a bulletin board system.

Once you have determined that your faxmodem is working

properly, go on to Chapter 2 to install your communica-

tions software.

If you determine that your faxmodem is not working, first

try shutting down your computer and restarting it. Some-

times this will help Windows 95 or 98 identify and activate

the correct drivers. If restarting your computer doesn’t

work, read Chapter 4, Problems and Solutions.

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