Zoom Ethernet Manual de usuario

Zoom

Cable Modem

USER’S MANUAL

Ethernet/USB External

Contents

CHAPTER 1: GETTING STARTED .............................................. 3

INFORMATION FOR CABLE SERVICE PROVIDER................................ 3

PACKAGE CONTENTS................................................................ 4

YOU WILL ALSO NEED ............................................................. 4

CHAPTER 2: INSTALLING YOUR CABLE MODEM ......................... 5

CONNECTING YOUR CABLE MODEM TO A COMPUTER’S

ETHERNET PORT .................................................................... 5

CONNECTING YOUR CABLE MODEM TO A ROUTER ........................... 7

INSTALLING THE SOFTWARE—USB USERS ONLY ............................ 9

INSTALLING THE HARDWARE—USB USERS ONLY ..........................10

COMPLETING THE INSTALLATION ...............................................12

CHAPTER 3: USING YOUR CABLE MODEM............................... 13

TO CONNECT TO THE INTERNET ................................................13

IF YOU UNPLUG YOUR CABLE MODEM OR LOSE POWER ...................14

IF YOU NEED HELP ................................................................14

APPENDIX A: TROUBLESHOOTING ......................................... 15

APPENDIX B: CONFIGURING YOUR TCP/IP

NETWORK SETTINGS........................................................... 19

APPENDIX C: HOW TO LOCATE YOUR ETHERNET

MAC ADDRESS .................................................................. 24

APPENDIX D: CONFIGURING YOUR WEB BROWSER.................. 26

APPENDIX E: REMOVING THE CABLE MODEM SOFTWARE (USB

OPTION ONLY) ................................................................... 30

APPENDIX F: REGULATORY INFORMATION ............................. 31

Chapter 1: Getting Started 3

Getting Started

Before you install your cable modem, you must have cable

modem service with a cable company.

Information for Cable Service

Provider

You must provide your cable service provider with the information

summarized below, which is located on the bottom of your

modem.

Product Name: Zoom Cable Modem

Model: __________

Serial No: ___________________________

MAC Address: _______________________

Some cable service providers will also ask for the MAC address of

the computer or router that you plan to connect to the cable

modem. Most routers and some computers have a label with this

information. Appendix C also discusses how to find the MAC

address of some computers.

4 Zoom Cable Modem User’s Manual

Package Contents

Your package contains the following items:

•Cable modem

•Ethernet cable

•USB cable

•Power cube

•Software CD-ROM.

The CD contains the installation software, documentation,

warranty, and Customer Support information.

If anything is missing or damaged, contact Zoom Customer

Support or whoever sold you the modem.

You Will Also Need

•Any one of the following to connect to the modem:

!A Windows, Macintosh, or Linux computer with an

Ethernet port.

!A Windows computer (Windows 98 or higher) with a USB

port. (Only use the USB port if you cannot use an

Ethernet port.)

!A wired or wireless router with an Ethernet port.

•A power outlet for plugging in the cable modem.

•Cable modem service provided by your cable company. The

service must be compatible with your cable modem, which

supports DOCSIS 1.0, 1.1, and 2.0.

•A way to connect your cable modem to the cable company’s

service. Your home may already have a cable with a connector

that can attach directly to the cable modem. You may instead

have a wall jack; and in that case, you will need a 75-ohm

coaxial cable of the right length to connect from the wall jack

to the cable modem.

Chapter 2: Installing Your Cable Modem 5

Installing Your Cable Modem

This chapter describes how to install your cable modem.

•To connect the cable modem to a router, skip to page 7.

•If you have to connect the cable modem to your Windows

computer’s USB port, go to Installing the Software

Installing the SoftwareInstalling the Software

Installing the Software on

page 9.

•Most users will connect the cable modem to a computer’s

Ethernet port. To do that, follow the steps below.

Connecting Your Cable Modem

to a Computer’s Ethernet Port

1Shut down the computer that you are going to connect to the

cable modem.

2Plug one end of the Ethernet cable into the modem’s LAN

jack and plug the other end into your computer’s Ethernet

jack.

Tip:

The modem has a fold-out base, so you can stand it upright or

lie it flat, depending on your preference.

6 Zoom Cable Modem User’s Manual

3Connect the modem to the cable outlet.

!If you have a wall outlet cable jack: Connect one end of the

coaxial cable to the modem’s CABLE connector and connect

the other end to the wall jack.

!If you do not have a wall jack: You should have coaxial

cable entering your house close to where you want to

locate your cable modem. Connect the end of this cable to

the modem’s CABLE connector.

4Plug the included power cube into a power strip or wall outlet

and then into the modem’s POWER jack. The modem

performs an automated power-up process and registers with

the cable system. When the process is complete, all the front

panel lights—except for the LINK light—will stay on steady.

(The table on page 15 lists the lights and their modes.)

Note:

It may take several minutes for the modem to register with the

cable system. If the modem’s front panel ON LINE, US, and

DS lights do not stay on steady after a reasonable amount of

time, go to Troubleshooting Tips on page 15.

5Turn on your computer. The modem’s LINK light comes on.

6At this point, the equipment at your cable company will

communicate with your modem and computer to finalize the

installation. You should follow any directions that your cable

provider has given to you. In some cases, everything will

happen automatically. In other cases, your cable company may

instruct you to phone back with your cable modem’s MAC

address (see page 3) after you complete the hardware

installation. The cable company may also request billing

information.

Congratulations! You have installed the hardware. Continue with

the section Completing the Installation on page 12.

Chapter 2: Installing Your Cable Modem 7

Connecting Your Cable Modem

to a Router

1The router should not be plugged in or powered up. If it is,

unplug it.

2Plug one end of the Ethernet cable into the modem’s LAN

jack and the other end into the router’s WAN Ethernet jack,

typically labeled WAN or Internet.

Tip:

The modem has a fold-out base, so you can stand it upright or

lie it flat, depending on your preference.

3Connect the modem to the cable outlet.

!If you have a wall outlet cable jack: Connect one end of

the coaxial cable to the modem’s CABLE connector and

connect the other end to the wall jack.

!If you do not have a wall jack: You should have coaxial

cable entering your house close to where you want to

locate your cable modem. Connect the end of this cable to

the modem’s CABLE connector.

4Plug the included power cube into a power strip or wall outlet

and then into the modem’s POWER jack. The modem

performs an automated power-up process and registers with

the cable system. When the process is complete, all the front

panel lights—except for the LINK light—will stay on steady.

(The table on page 15 lists the lights and their modes.)

Note:

It may take several minutes for the modem to register with the

cable system. If the modem’s front panel ON LINE, US, and

DS lights do not stay on steady after a reasonable amount of

time, go to Troubleshooting Tips on page 15.

8 Zoom Cable Modem User’s Manual

5Power-up the router. Wait for the router to complete its

power-up sequence. The modem’s LINK light comes on.

6You may need to restart some or all of the computers attached

to the router.

7At this point, the equipment at your cable company will

communicate with your modem to finalize the installation.

You should follow any directions that your cable provider has

given to you. In some cases, everything will happen

automatically. In other cases, your cable company may instruct

you to phone back with your cable modem’s MAC address (see

page 3) after you complete the hardware installation. The cable

company may also request billing information.

Congratulations! You have installed the hardware. Continue with

the section Completing the Installation on page 12.

Chapter 2: Installing Your Cable Modem 9

Installing the Software—USB

Users Only

Important!

This section is only for Windows computer users who need to use

the cable modem’s USB port.

Windows computer users who are using the USB option

MUST install the software BEFORE installing the hardware.

Note, however, that you must remove any existing USB modem

drivers on your Windows computer before beginning this software

installation. On the desktop, click the Start button, and then—

depending on your operating system—either click Control Panel,

or click Settings and then Control Panel. In the Control Panel,

double-click Add/Remove Programs. On the Add/Remove

Program Properties dialog box, select the USB modem you are

removing on the Install/Uninstall tab, click Remove, and then

click OK.

1Turn on the computer that you want to use to connect to the

Internet.

2Insert the supplied CD into the CD-ROM drive of your

computer. The CD should start automatically. (If the CD does

not start automatically, on the desktop, click the Start button,

click Run, and then type D:\setup.exe, where Dis the letter

of your CD-ROM drive.)

3Click Installation Wizard.

4Click Next when prompted.

5When the installation is complete, click Finish, then click

Exit.

10 Zoom Cable Modem User’s Manual

6Close any applications that may be open, then remove the CD

from the CD-ROM drive.

7Shut down the computer.

Congratulations! You have installed the software. Continue with

the next section, Installing the Hardware—USB Users Only.

Installing the Hardware—USB

Users Only

1Shut down the computer that you are going to connect to the

cable modem.

2Plug one end of the USB cable into the modem’s USB port

and the other end into your computer’s USB port.

Tip:

The modem has a fold-out base, so you can stand it upright or

lie it flat, depending on your preference.

3Connect the modem to the cable outlet.

!If you have a wall outlet cable jack: Connect one end of

the coaxial cable to the modem’s CABLE connector and

connect the other end to the wall jack.

!If you do not have a wall jack: You should have coaxial

cable entering your house close to where you want to

locate your cable modem. Connect the end of this cable to

the modem’s CABLE connector.

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