Polycom RealPresence Centro Manual de usuario

USER GUIDE 6.1.0 | February 2017 | 3725-61082-003A

Polycom® RealPresence Centro™

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THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE

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downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Contents

Before You Begin................................................................................................5

Audience, Purpose, and Required Skills.............................................................................5

Related Documentation.......................................................................................................5

Get Help.............................................................................................................................. 5

Polycom Partner and Solution Resources................................................................5

The Polycom Community......................................................................................... 6

Getting Started with Polycom® RealPresence Centro™.................................. 7

Overview of RealPresence Centro......................................................................................7

RealPresence Centro Hardware Features.......................................................................... 7

Panoramic Video Layout.......................................................................................... 8

RealPresence Centro Status and Indicators............................................................ 9

RealPresence Centro Status and Camera Position................................................. 9

System Health Check........................................................................................................10

Wake the RealPresence Centro System...........................................................................10

Using the Remote Control.................................................................................................10

Recharge the Remote Control Battery................................................................... 10

Contacts............................................................................................................ 12

Browse the Global Directory............................................................................................. 12

Search for Directory Contacts........................................................................................... 12

Contact Presence States.................................................................................................. 13

Calling............................................................................................................... 14

Call by Entering a Name or Number................................................................................. 14

Call from the Contacts Screen.......................................................................................... 15

Call a Speed Dial Entry..................................................................................................... 15

Call from the Recent Calls List..........................................................................................15

Place an Audio-only Call................................................................................................... 15

Accept a Call..................................................................................................................... 16

Decline a Call.................................................................................................................... 16

Answer a Call during a Call...............................................................................................16

Hold a Call.........................................................................................................................16

Hold a Call and Place a Call............................................................................................. 16

Resume a Call...................................................................................................................17

Switch Between Calls........................................................................................................17

Conference Calls...............................................................................................................17

Place a Conference Call.........................................................................................17

Answer an Incoming Call during a Multipoint Call.................................................. 17

Add an Incoming Call to a Conference Call........................................................... 18

Place a Call during a Conference Call................................................................... 18

Resume a Held Call in a Conference Call..............................................................18

Switch between Calls in a Conference Call............................................................18

Leave a Conference Call........................................................................................18

Hang Up an Individual Call in a Conference Call................................................... 18

Hang Up All Calls................................................................................................... 18

Passwords for Conference Calls............................................................................ 19

Microsoft Meetings............................................................................................................ 19

Join Meetings from the Calendar........................................................................... 19

View Meeting Details..............................................................................................20

Microsoft Conference Calls.................................................................................... 20

Recording Calls................................................................................................ 21

RealPresence Media Suite Recording Methods............................................................... 21

RealPresence Media Suite Connection Methods...................................................22

RealPresence Media Suite Touch Tones................................................................22

Recording Calls with RealPresence Media Suite using Touch Tones............................... 23

Record Calls with RealPresence Media Suite using Touch Tones......................... 23

Stop Recording using Touch Tones........................................................................23

Playback a Recording using Touch Tones..............................................................24

Recording Calls with RealPresence Media Suite using Onscreen Controls..................... 24

Record Calls with RealPresence Media Suite using Onscreen Recording

Controls............................................................................................................. 24

Pause a Recording using Onscreen Recording Controls.......................................24

Resume a Recording using Onscreen Recording Controls....................................24

Stop Recording using Onscreen Recording Controls.............................................25

Content..............................................................................................................26

Polycom People+Content IP............................................................................................. 26

Download and Install Polycom® People+Content™ Technology............................. 27

Share Content using People+Content IP............................................................... 27

Stop Sharing Content with People+Content IP...................................................... 27

VisualBoard.......................................................................................................................27

Access VisualBoard When Not in a Call.................................................................27

Access VisualBoard and Share Content in a Call.................................................. 28

Annotate Content with VisualBoard........................................................................28

Exit VisualBoard..................................................................................................... 28

Sharing Content from a Laptop or Tablet.......................................................................... 29

Contents

Supported Resolutions and Refresh Rates for Content......................................... 29

Share Content from a Laptop or Tablet.................................................................. 29

Stop Sharing Content from a Tablet or Laptop....................................................... 30

Microsoft Content.............................................................................................................. 30

Scroll and Zoom Skype for Business Content........................................................30

Control Skype for Business Content...................................................................... 30

Return Control of Skype for Business Content.......................................................30

Using RealPresence Centro with Skype for Business..................................32

Calling............................................................................................................................... 32

Call by Entering a Number..................................................................................... 32

Accept a Call.......................................................................................................... 32

Decline a Call......................................................................................................... 33

Accept or Decline Incoming Calls Forwarded from a Contact................................33

End a Call...............................................................................................................33

Microsoft Skype for Business Meetings................................................................. 33

Sharing Content................................................................................................................ 35

Managing Content from Microsoft Clients.............................................................. 35

Polycom People+Content IP.................................................................................. 36

Settings............................................................................................................................. 37

Set the System to Answer Video Calls Automatically............................................ 37

Audio Adjustments................................................................................................. 37

Video Adjustments..................................................................................................38

Cameras.................................................................................................................39

Troubleshooting.................................................................................................................41

Make a Test Call.....................................................................................................41

Upload a Log File................................................................................................... 42

View Device Details for the RealPresence Touch.................................................. 42

View System Details and Connection Status ........................................................ 42

View Call Statistics................................................................................................. 42

Locate Company Contact Information....................................................................42

Settings............................................................................................................. 43

Audio Adjustments............................................................................................................ 43

Adjust the Volume.................................................................................................. 43

Mute the Microphones............................................................................................43

Mute Automatically-Answered Calls.......................................................................44

Video Adjustments............................................................................................................ 44

Turn On Self View.................................................................................................. 44

Turn Off Self View...................................................................................................44

Stop Sending Video................................................................................................44

Contents

Start Sending Video................................................................................................45

Switch between Full Screen Video and the Home Screen.....................................45

Change the Video Layout.......................................................................................45

Configure Automatic Self View Control.................................................................. 45

Allow Video Display on the Web.............................................................................45

Call Settings...................................................................................................................... 46

Temporarily Refuse Calls....................................................................................... 46

Set the System to Answer Video Calls Automatically............................................ 46

Multipoint Viewing Modes..................................................................................................46

Set the Multipoint Viewing Mode............................................................................ 47

Encryption and Security.................................................................................................... 47

Change the Call Security Level.............................................................................. 47

Verify Encryption Check Code................................................................................48

Troubleshooting............................................................................................... 49

Make a Test Call................................................................................................................49

Call the Help Desk............................................................................................................ 49

End a Help Desk Call............................................................................................. 50

View POST Warnings........................................................................................................50

System Information........................................................................................................... 50

Locate the System Serial Number.................................................................................... 50

Locate the Software Version............................................................................................. 50

Locate Active Alert Messages...........................................................................................50

Locate the LAN Status...................................................................................................... 51

Locate Diagnostics Information.........................................................................................51

Contents

Before You Begin

Topics:

•Audience, Purpose, and Required Skills

•Related Documentation

•Get Help

The Polycom RealPresence Centro User Guide contains overview information, procedures, and

references you can use to perform tasks with the Polycom® RealPresence Centro™ collaboration solution.

Audience, Purpose, and Required Skills

The primary audience for this guide are users who want to perform basic to intermediate tasks using the

RealPresence Centro system with a remote control, touch interface, or a Polycom touch device.

These tasks include using the remote controls, making video conference calls to one or several

endpoints, adjusting cameras and audio, showing content, recording calls, and more.

Related Documentation

For additional information about the RealPresence Centro, view the following documents on the

RealPresence Centro support page:

User Documents:

•Polycom RealPresence Centro Quick Tips—A quick reference on how to use basic features.

Setup and Maintenance Documents:

•Polycom RealPresence Centro Setup Sheet—This guide describes the contents of your package,

how to assemble the system and accessories, and how to connect the system to the network. The

setup sheet is included in the system package.

•Polycom RealPresence Centro Administrator Guide—This guide provides detailed information

about setting up and configuring features.

•Polycom RealPresence Centro Regulatory Notices—This guide provides information for regulatory

and safety guidance.

•Polycom RealPresence Centro Room Preparation Guide - This guide provides information on

preparing a room before installing a RealPresence Centro.

Get Help

For more information about installing, configuring, and administering Polycom products, refer to

Documents and Downloads at Polycom Support.

Polycom Partner and Solution Resources

To find all Polycom partner solutions, see Strategic Global Partner Solutions.

Polycom Implementation and Maintenance services provide support for Polycom solution components

only. Additional services for supported third-party Unified Communications (UC) environments integrated

with Polycom solutions are available from Polycom Global Services and its certified Partners. These

additional services help customers successfully design, deploy, optimize and manage Polycom visual

communications within their UC environments.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information, and the

community enables you to participate in discussion forums to share ideas and solve problems with your

colleagues. To register with the Polycom Community, simply create a Polycom online account. When

logged in, you can access Polycom support personnel and participate in developer and support forums to

find the latest information on hardware, software, and partner solutions topics.

Before You Begin

Getting Started with Polycom®

RealPresence Centro™

Topics:

•Overview of RealPresence Centro

•RealPresence Centro Hardware Features

•System Health Check

•Wake the RealPresence Centro System

•Using the Remote Control

The RealPresence Centro enables a better and faster innovation and decision-making environment that

provides an optimal collaboration experience for in-room and far-end participants. The audio, video, and

content capabilities of the RealPresence Centro enable in-room participants to facilitate seamless

presentations and productive discussions while providing the feeling of inclusion for far-end participants.

Overview of RealPresence Centro

The RealPresence Centro is a center of the room collaboration solution that includes the following

features:

• Four touchscreen monitors for controlling the solution and annotating shared content

The four touchscreen monitors display video and content streams simultaneously while enabling

individual participants to use the monitor to annotate content.

• Five high definition integrated cameras that produce a seamless 360-degree panoramic view that

captures video for all in-room participants

• Integrated microphones for clear audio and active speaker detection for the far-end

• Integrated speakers that provide clear audio output for in-room participants

• Up to full 1080p performance for sending and receiving people and content streams

• USB ports on the base of the system for sharing content from a USB drive or charging devices

while in a meeting

Note: The RealPresence Centro system is designed to be placed in a dedicated room. Contact your

system administrator before attempting to move the system.

RealPresence Centro Hardware Features

The following figure and accompanying table introduce you to the hardware features of the RealPresence

Centro.

Figure 1: RealPresence Centro hardware

Table

Reference Number Feature

1 360-degree panoramic camera

2 Microphones

3 Touchscreen monitor

4 Speakers

5 Status indicators

6 USB port

7 LCD display

8 Monitor controls

Panoramic Video Layout

By default, the 360-degree high definition panoramic camera is designed to provide an enhanced video

collaboration experience where the camera captures every room participant in a panoramic filmstrip while

focusing on the active speaker.

Depending on how your administrator has set up the solution, the panoramic filmstrip can either display at

the top of the screen, the bottom, alternating between the top or bottom depending on the position of the

speaker, or not at all.

The following figure shows the active speaker with the panoramic view of all in-room participants at the

top of the screen.

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