Polycom QDX 6000 System Manual de servicio

February 2009 Edition

3725-30856-001

Version 3.0

Administrator’s Guide

for Polycom®QDX™ 6000 Systems

Version 3.0

product pic here

Polycom Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for

any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating

into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software

contained within its products. The software is protected by United States copyright laws and international treaty

provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible

for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom®, the Polycom logo design, ReadiManager® SE200, and VSX® are registered trademarks of Polycom, Inc.

Global Management System™, Polycom QDX™ 6000, Polycom MGC™, PathNavigator™, People+Content™,

Polycom EagleEye™, Polycom Lost Packet Recovery™, SoundStructure™, and StereoSurround™ are trademarks of

Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective

owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications

held by Polycom, Inc.

Administrator’s Guide for Polycom QDX 6000 Systems

About This Guide

The Administrator’s Guide for Polycom QDX 6000 Systems is for administrators

who need to configure, customize, manage, and troubleshoot QDX 6000

system.

Please read the QDX 6000 system documentation before you install or

operate the system.

QDX 6000 System Setting Up Guide, which describes how to connect the

mandatory cables and optional devices to the QDX 6000 system.

User’s Guide for Polycom QDX 6000 Systems, which describes how to

perform video conferencing tasks.

Administrator’s Guide for Polycom QDX 6000 Systems

Contents

About This Guide············································································ i

Introducing the Polycom QDX System····································· 1-1

Setting Up Your System Hardware ······································· 1-1

Positioning the System ······················································· 1-1

Powering On and Off ························································· 1-2

Configuring with the Setup Wizard ······································ 1-2

Networks······················································································2-1

Connecting to the LAN······················································· 2-1

Configuring LAN Properties ··············································· 2-1

Configuring IP Settings ······················································ 2-3

Specifying H.323 Settings················································ 2-3

Configuring the System to Use a Gatekeeper ······················ 2-3

Specifying Quality of Service ··········································· 2-4

Configuring the System for Use with a Firewall or NAT········ 2-5

Configuring Call Preferences ··············································· 2-7

Monitors and Cameras·······························································3-1

Monitors·········································································· 3-1

Configuring Monitor Settings ·········································· 3-1

Adjusting Screen Layout················································· 3-3

Specifying, Showing and Turning Off the PIP ····················· 3-5

Adjusting the Monitor's Color Balance, Sharpness, and

Brightness···································································· 3-5

Preventing Monitor Burn-In ············································ 3-6

Connecting Cameras ·························································· 3-6

Configuring Camera Settings and Video Quality Options······ 3-7

Configuring Camera Presets············································ 3-8

Microphones and Speakers·······················································4-1

Microphones ···································································· 4-1

Polycom Microphone Lights············································ 4-1

Configuring Audio Settings············································· 4-2

Speakers·········································································· 4-2

Contents

Setting the Speaker Volume············································· 4-2

Audio meter································································· 4-3

Content and Captions ································································5-1

Sharing content································································· 5-1

Configuring Content Sharing··········································· 5-1

Configuring Content Display with People+Content IP·········· 5-1

Configuring Captions························································· 5-2

Configuring Meeting Captions········································· 5-2

Configuring Rolling Captions ·········································· 5-3

Calling and Answering·······························································6-1

Configuring Call Settings···················································· 6-1

Configuring Directory Settings············································· 6-2

Creating a Localized System Name with the Polycom QDX 6000

Web Interface ······························································· 6-2

Managing Directories with the Polycom QDX 6000 Web Interface

·················································································· 6-2

Configuring the Global Directory ········································· 6-3

Configuring Remote Control Behavior··································· 6-4

System Location and Appearance············································7-1

Setting Date, Time, and Language········································· 7-1

Customizing the Home Screen ············································· 7-2

Displaying Speed Dial Sites············································· 7-4

Adding Marquee Text ···················································· 7-4

Screen Savers···································································· 7-5

Adding Screen Saver Text ··············································· 7-5

Adding a Screen Saver Logo············································ 7-6

Security························································································ 8-1

Configuring Security Options ·············································· 8-1

Setting the Room and Remote Access Passwords ····················· 8-2

Managing User Access to Settings and Features······················· 8-3

Configuring Security Mode ················································· 8-4

Enabling AES Encryption···················································· 8-5

Managing the System Remotely················································ 9-1

Using the Polycom QDX 6000 Web Interface··························· 9-1

Accessing the Polycom QDX 6000 Web Interface ················· 9-1

Administrator’s Guide for Polycom QDX 6000 Systems

iii

Monitoring a Rooms or Call with the Polycom QDX 6000 Web

Interface ······································································ 9-1

Managing System Profiles with the Polycom QDX 6000 Web

Interface ······································································ 9-2

Sending a Message ························································ 9-3

Setting Up SNMP ······························································ 9-4

Statistics and Diagnostics······················································· 10-1

Accessing the Diagnostics Screens ·······································10-1

System Status ··································································10-1

Call statistics ···································································10-2

Network·········································································10-3

Video·············································································10-3

Audio ············································································10-4

Reset System ···································································10-4

Recent Calls ····································································10-5

Call Detail Report (CDR)····················································10-5

Information in the CDR ·················································10-6

Call Detail Report Archives ············································10-8

System Logs ····································································10-8

Viewing System Logs····················································10-8

Downloading System Logs·············································10-9

System Log Settings······················································10-9

Troubleshooting········································································ 11-1

Placing a Test Call ····························································11-1

Enabling Basic Mode·························································11-1

General Troubleshooting ···················································11-2

Power and Start-up·······················································11-2

Controls ·····································································11-3

Access to Screens and Systems ········································11-4

Calling ·······································································11-5

Displays ·····································································11-6

Cameras ·····································································11-7

Audio ········································································11-8

Error Indications ························································ 11-11

System Back Panel View and Cables ····································· 12-1

System Back Panel View ····················································12-1

Contents

System Cables ·································································12-2

Logo Customization ································································· 13-1

Customizable Logos··························································13-1

Software Needed······························································13-1

Logo File Requirements ·····················································13-1

Creating a Customized Software Update Package ···················13-2

Uploading Your Customized Software Update Package ···········13-2

Upgrading System Software···················································· 14-1

Upgrading System Software by PC ······································14-1

Rescue Mode ···································································14-2

Regulatory Notices··································································· 15-1

1-1

Introducing the Polycom QDX

System

Your POLYCOM® QDX™ 6000 is a state-of-the-art visual collaboration tool.

With crisp, clean video and crystal-clear sound, Polycom QDX 6000 system

provides natural video conferencing interaction through the most advanced

video communications technology.

The system provides integrator-class connectors and supports multiple video

and audio sources. These solutions allow integrators to create specialized

and unique, real-time video environments for their customers.

Setting Up Your System Hardware

This manual provides information to supplement the system setting up

guide provided with your system and its optional components. A printed

copy of the system setting up guide is provided with each Polycom QDX

6000 system.

Positioning the System

Polycom QDX 6000 system is designed to be placed on a tabletop or in an

equipment rack.

To position the system:

1 Install the mounting brackets on the system if you need to mount it in an

equipment rack, or install the self-adhesive feet if you will place the

system on a table or shelf.

2 Place the system in the desired location. Position the system so that the

camera does not face toward a window or other source of bright light.

Introducing the Polycom QDX System

1-2

Leave enough space to connect the cables easily. Place the camera and

display together so that people at your site face the camera when they

are looking at the display.

Powering On and Off

Connect power and power on the system after you have connected all of the

equipment that you will use with it. Make sure that the system is powered

off before you connect devices to it.

To power on the Polycom QDX 6000 system:

Press the power switch on the back of the system.

The indicator light on the front panel of the system provides this information:

Indicator Light System Status

Off System is powered off.

Steady red light System is initializing.

Blinking red light System is updating software.

Steady green light System is in a call.

Blinking red light against steady green

light System received an IR signal while in a

call.

Steady blue light System is awake, not in a call.

Blinking red light against steady blue

light System received an IR signal while awake

and not in a call.

Blinking blue light (on 1 sec, off 2 sec) System is asleep.

Configuring with the Setup Wizard

When you power on your system for the first time, the setup wizard detects

the system’s IP and leads you through the minimum configuration steps

required to place a call.

The setup wizard allows you to set a room password, which allows you to

limit access to the Admin Settings. The default room password is the 16-digit

system serial number from the System Information screen or the back of the

system.

Make sure you can recall the room password if you set one. If you forget the

password, you will have to reset the system, delete the system files, and run the setup

wizard again in order to access Admin Settings and reset the password.

You can run the setup wizard or view the configuration screens in either of

these two ways.

In the room with the system — Use the remote control to navigate the

screens and enter information. You can use the number pad on the

Administrator’s Guide for Polycom QDX 6000 Systems

1-3

remote control to enter text just like you can with a cell phone.

From a remote location — Use a web browser to access the Polycom

QDX 6000 Web Interface.

For more information, refer to Managing the System Remotely.

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