Pitney Bowes AddressRight DA300 Manual

Safety EN60950 (IEC950)

This device passes conformity testing to standards for safety of electrical equipment (IECEE) CB

scheme.

Canadian Interference-Causing Equipment Regulations

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing

Equipment Regulations.

Let appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel

brouilleur du Canada.

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received including interference that may cause

undesired operation.

This equipment has been tested and found to comply with the limits for Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-

dance with the user manuals, may cause harmful interference to radio communications. Operation

of this equipment in a residential area is likely to cause harmful interference in which case the user

will be required to correct the interference at this own expense. Shielded cables must be used with

this unit to insure compliance with Class A limits.

book may not be reproduced, in whole or in part in any fashion, or stored in a retrieval system of

any type, or transmitted by any means, electronically or mechanically, without the express written

consent of Pitney Bowes, Inc.

These materials and the related software are the confidential and proprietary property of Pitney

Bowes Inc., and may not be lent, sold, hired out, or made available to others in any form, or be

disposed of by way of trade in any form without the express written consent of Pitney Bowes, Inc.

We have made every reasonable effort to insure the accuracy and usefulness of this manual,

however we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

AddressRight, SmartMailer, and Envelope Designer Plus are registered trademarks and PB Supply

Line is a service mark of Pitney Bowes Inc. Microsoft and Windows are trademarks or registered

trademarks of Microsoft Corporation.

Table of Contents

DA300 Printer Operator Guide

Chapter 1- DA300 Overview

Welcome to the DA300 ................................................. 1-2

Using This Guide ........................................................... 1-2

System Requirements................................................... 1-3

Getting Help................................................................... 1-4

Online Help............................................................... 1-4

Phone Support ........................................................ 1-4

Before You Call ........................................................ 1-4

The World Wide Web ............................................... 1-4

Printer Options .............................................................. 1-5

Ordering Supplies .......................................................... 1-5

Chapter 2 - Setting Up the DA300 Printer

Unpacking the Printer.................................................... 2-2

Package Contents................................................... 2-3

Setting Up the DA300 ................................................... 2-4

Choosing a Location for Your Printer ........................... 2-5

Important Safety Notes ................................................ 2-5

Assembling the DA300.................................................. 2-6

1. Attaching the Material Prop ................................ 2-7

2. Attach the Wireframe to the Printer .................... 2-8

3. Install the Sliding Fence ...................................... 2-9

4. Position the Output Stacker Tray ....................... 2-10

5. Connect the Printer Cable ................................... 2-11

6. Connect the Power Cord .................................... 2-12

7. Turn On Power ..................................................... 2-12

8. Install the Ink Jet Cartridge ................................. 2-13

Removing the Ink Jet Cartridge .................................... 2-14

DA300 Printer Operator Guide

Table of Contents

Chapter 3 - DA300 Basics

Printer Features ............................................................. 3-2

Setting Up a Job ........................................................... 3-4

1. Set the Separator Gap ........................................ 3-6

2. Center the Wireframe under the Material ............ 3-8

3. Set the Feed Angle .............................................. 3-9

4. Position the Feed Fence ..................................... 3-10

5. Load Material ....................................................... 3-11

6. Adjust the Position of the Material Prop ............. 3-12

7. Adjust the Media Thickness Lever ...................... 3-13

8. Adjust the Exit Rollers ......................................... 3-14

9. Print a Test Piece ................................................. 3-15

Chapter 4 - Using DA300 With Your Computer

Installing the Printer Software ....................................... 4-2

Installing the Printer Driver/Ed Plus .............................. 4-2

Selecting Printer Properties .......................................... 4-7

Using the Printer Properties Windows ......................... 4-8

Selecting the DA300 from a Windows Application..... 4-17

Envelope DesignerTM Plus ............................................. 4-18

Chapter 5 - Printer Maintenance

Preventive Maintenance ................................................ 5-2

Cleaning ......................................................................... 5-2

Print Quality Problems .................................................. 5-2

Exit Rollers ..................................................................... 5-3

Sensor ........................................................................... 5-3

Floor Assembly and Top Cover .................................... 5-3

Chapter 6 - Troubleshooting

Problems and Solutions................................................ 6-2

Feed Problems ........................................................ 6-2

Print Quality Problems ............................................ 6-3

Interface Problems .................................................. 6-4

Motor Problems ...................................................... 6-5

Barcode Problems .................................................. 6-5

Other Problems ....................................................... 6-6

Table of Contents

iii

DA300 Printer Operator Guide

Appendix A - Control Panel Menus

Using the Control Panel ................................................ A-2

Using the Menus ........................................................... A-3

Using the Main Menu .................................................... A-5

Main Menu Diagram ...................................................... A-6

1. Address Layout ................................................... A-7

2. Print Quality ......................................................... A-10

3. Font Selection ..................................................... A-11

4. Barcode ............................................................... A-12

5. Address Recovery ............................................... A-14

6. Clear Counter ...................................................... A-15

7. Job Settings ........................................................ A-16

Using the Setup Menu................................................... A-17

Setup Menu Diagram .................................................... A-18

1. Heavy Media Mode ............................................. A-19

2. Test Print Head .................................................... A-19

3. Purge Print Head ................................................. A-20

4. Lines Per Address ............................................... A-21

5. Communications ................................................. A-21

6. Hex Dump Mode ................................................. A-23

7. Language ............................................................. A-26

8. Envelope Feed Delay .......................................... A-28

9. Auto Envelope Eject ............................................ A-28

10. ROM Revision Number ...................................... A-29

Appendix B - DA300 Specifications

Equipment Specifications ............................................. B-2

Material Specifications .................................................. B-8

Index

Index to the Contents of this Manual ........................... i-1

The DA300

Printer Overview

The Pitney Bowes DA300 is a

versatile, easy-to-use desktop

printer designed for addressing

applications.

This chapter explains what's in

this guide, and tells you how to

order supplies and where to get

more information about using

your DA300.

In this chapter:

Welcome to the DA300 ........... 1-2

Using This Guide..................... 1-2

System Requirements ............ 1-3

Getting Help ............................ 1-4

Printer Options ........................ 1-5

Ordering Supplies ................... 1-5

Chapter 1

1-2 Pitney Bowes DA300 Operator Guide

1 • DA300 Printer - Overview

Using This

Guide

Refer to this guide for information about printer setup,

operation and troubleshooting. It is divided into the fol-

lowing chapters:

Chapter 1, Introduction

Contains an overview of the DA300 Operator Guide,

information about ordering supplies and a list of help

resources.

Chapter 2, Setting Up the DA300

Contains instructions for assembling your printer.

Chapter 3, DA300 Basics

Explains how to set up your printer to run a job.

Chapter 4, Using the DA300 With Your Computer

Contains instructions for installing the printer driver,

selecting the printer from your software program and

sending a mail job from your computer.

Chapter 5, Printer Maintenance

Describes how to keep the printer clean and functioning

properly.

Chapter 6, Troubleshooting

Contains a list of possible problems and their solutions.

Welcome to

the DA300

The Pitney Bowes DA300 ink jet printer is a desktop

printer used to print address and other information on a

wide range of material of various sizes, construction and

composition. With the DA300 you can define the font,

placement, print quality and bar code characteristics for

your addresses.

This Operator Guide shows you how to:

•Set up the DA300 printer

•Connect it to your computer

•Define your envelope layout

•Print a test mail piece

•Send a mail job to the printer from your com-

puter application.

Pitney Bowes DA300 Operator Guide 1-3

DA300 Printer - Overview • 1

System

Requirements

In order to operate the DA300 with your computer, your

system must meet the following requirements:

CPU Pentium III or equivalent

64 MB RAM or greater

Operating System* Windows 98 (2nd Edition),

Windows ME, Windows2000,

WindowsXP

Printer Cable A parallel cable is supplied with your

printer. You may also choose to use

a serial cable. In either case, make

sure the cable is no longer than 10

feet.

Appendix A, Control Panel Menus

Explains the Main Menu and Setup Menu options avail-

able on the DA300 control panel.

Appendix B, Specifications

Provides hardware and material specifications. Your

printer will run at its best when your material conforms to

our specifications.

*NOTE: Subject to change. Below is a table of the Microsoft operating

systems currently supported and the dates Pitney Bowes expects to

stop providing support for the drivers that run in those systems.

* Source: Microsoft.com (posted 1/15/03)

** Dates subject to change, including any change due to Microsoft’s support cessation dates or if USPS changes requirements. Should dates

change, they will be posted on our web site at www.pb.com/support.

Microsoft Windows

Operating System

Microsoft’s

"Not Supported"

Date*

Last Date Pitney Bowes will support

drivers installed with Microsoft

Windows Operating System in

conjunction with AddressRight and

DocuMatch**

Recommended

Replacement

95 December 31, 2001 April 30, 2003 Windows 2000 Pro or XP Pro

98 and 98

(

2nd ed.

)

January 16, 2004 July 31, 2004 Windows 2000 Pro or XP Pro

Millennium (Me) December 31, 2004 July 31, 2004 Windows 2000 Pro or XP Pro

NT 4.0 June 30, 2003 July 31, 2004 Windows 2000 Pro or XP Pro

XP Home December 31, 2006 December 31, 2006 To be determined

2000 Professional March 31, 2007 March 31, 2007 To be determined

XP Professional December 31, 2008 December 31, 2008 To be determined

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