Pitney Bowes AddressRight DA30S Manual

Operator Guide

US/International English Version

AddressRight

™

DA SeriesPrinter

DA30S, DA50S, DA55S

NOTICE

The use of this information by the recipient or others for purposes

other than the repair, adjustment or operation of Pitney Bowes

equipment may constitute an infringement of patent and/or other

intellectual property rights of Pitney Bowes or others. Pitney Bowes

assumes no responsibility for any such use of the information.

Except as provided in writing, duly signed by an officer of Pitney

Bowes, no license, either express or implied, under any Pitney

Bowes or any third party’s patent, copyright, or other intellectual

property rights is granted by providing this information.

SV62381 Rev. B

Second Edition, June, 2010.

This book may not be reproduced in whole or in part in any fashion

or stored in a retrieval system of any type or transmitted by any

means, electronically or mechanically, without the express written

permission of Pitney Bowes.

We have made every reasonable effort to assure the accuracy and

usefulness of this manual, however we can not assume responsibility

for errors or omissions or liability for the misuse or misapplication of

our products.

Envelope Designer and SmartMailer are registered trademarks

of Pitney Bowes, Inc. Microsoft and Windows are trademarks or

registered trademarks of Microsoft Corporation.

NOTE: DA30S/DA50S/DA55S

The similarity of the DA30S/DA50S and DA55S printers allows their

features and operation to be documented together. The principle

difference in these printers is that the DA55S is a color printer that

uses both a black and color ink cartridge. The DA30S/DA50S only

uses a black ink cartridge.

The photos and illustrations in this document are of the DA55S

printer, but representative of each printer.

IMPORTANT: Model and feature availability varies by country.

Contact your machine supplier for more information. This guide

covers all models and features. Inclusion within this guide does not

guarantee availability of a particular model or feature within your

country.

Conforms to the Following:

FCC Rules

NOTE: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate

radio frequency energy and, if not installed and used in accordance

with the instruction manual, may cause interference to radio

communications. Operation of this equipment in a residential area is

likely to cause interference in which case the user will be required to

correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not

expressly approved by the party responsible for compliance could

void the user’s authority to operate the equipment.

Shielded USB cables must be used with this equipment to ensure

compliance with the limits. Use of unshielded USB cables is

prohibited.

WARNING! This is a Class A product. In a domestic environment

this product may cause radio interference in which case the user

may be required to take adequate measures.

EMC Directive 2004/108/EC

Low Voltage Directive 2006/95/EC

Tested for compliance by TUV Rheinland Product Safety to meet

regulatory requirements in USA, Canada, and Europe.

Also Conforms to:

Directive 2002/96/EC (OJ:L37/24/2003) on waste electrical and

electronic equipment (The WEEE Directive)

Directive 2002/95/EC of the European Parliament and of the Council

of 27 January 2003 on the restriction of the use of certain hazardous

substances in electrical and electronic equipment.

This page was put in as a placeholder so you can print this entire guide in

a duplex (double-sided) mode while keeping the proper page positions.

iSV62381 Rev. B

Table o

ontents

Contact Information List

USA Contacts .......................................................................iii

Canada Contacts..................................................................iii

Other Country Contacts....................................................... iv

Chapter 1 - Introduction

Welcome to the DA30S/DA50S/DA55S Ink Jet Printer .....1-2

Using This Guide ...............................................................1-2

System Requirements .......................................................1-2

Getting Help.......................................................................1-3

Online Help ................................................................ 1-3

Printer Options...................................................................1-3

Important Safety Notes......................................................1-4

Other Informational Cautions ..................................... 1-5

Important Safety Notes for the EU Only..................... 1-6

Printer Parts and Locations ...............................................1-7

Chapter 2 - Printer Basics

Printer Features Overview.................................................2-2

Setting Up a Job ................................................................2-3

1. Setting the Separator Gap................................... 2-3

2. Centering the Input Guide under the Material ..... 2-5

3. Setting the Feed Angle ........................................ 2-5

4. Positioning the Side Guide .................................. 2-6

5. Loading Material .................................................. 2-7

6. Adjusting the Position of the Feed Ramp ............ 2-8

7. Adjusting the Media Thickness Lever.................. 2-9

8. Adjusting the Upper Exit Rollers........................ 2-10

9. Printing a Test Piece...........................................2-11

Printer Driver Software .................................................... 2-11

Selecting Printer Properties ......................................2-11

Using the Control Panel...................................................2-12

Using the Menus..............................................................2-13

Using the Main Menu ............................................... 2-14

Using the Setup Menu ............................................. 2-15

Table of Contents

ii SV62381 Rev. B

Chapter 3 - Printer Maintenance

Preventive Maintenance ....................................................3-2

Print Quality Problems.......................................................3-2

Cleaning the Exit Rollers ...................................................3-3

Cleaning the Sensor ..........................................................3-3

Cleaning the Floor Assembly and Top Cover ....................3-3

Purging the Printhead........................................................3-3

Installing and Removing the Ink Jet Cartridges.................3-4

Installing the Ink Jet Cartridges (Color & Black) ........ 3-4

Removing the Ink Jet Cartridges................................ 3-6

CMYK Printing Alignment (DA55S ONLY).........................3-7

Chapter 4 - Troubleshooting

Problems and Solutions.....................................................4-2

Feed Problems ..................................................................4-2

Print Quality Problems.......................................................4-3

Interface Problems ............................................................4-4

Motor Problems .................................................................4-4

Barcode Problems .............................................................4-4

Other Problems .................................................................4-5

Appendix A - Specifications

Equipment Specifications ................................................. A-2

Material Specifications...................................................... A-8

Appendix B - Glossary

Glossary ........................................................................... B-1

Index

Index...................................................................................I-1

iiiSV62381 Rev. B

Contact Information List

USA Contacts

Product Name - DA30S, DA50S or DA55S

• For frequently asked questions, go to: www.pb.com and click on

Customer Support.

• To place requests for service or training, go to: www.pb.com and

click on My Account.

• To order supplies and accessories, call the Supply Line™ at:

1.800.243.7824 or go to: www.pb.com and click on Online

Store.

• To view and pay invoices online, go to: www.pb.com and click

on My Account.

• To view inventory, go to: www.pb.com and click on My Account.

• For direct questions, call: 1.800.522.0020. Customer Service

Representatives are available Monday through Friday, 8:00 AM -

8:00 PM ET.

Canada Contacts

Product Name - DA30S, DA50S or DA55S

• For frequently asked questions or to order supplies, go to:

www.pitneybowes.ca

• For direct questions, call: 1.800.672.6937. Customer Service

Representatives are available Monday through Friday, 8:30 AM -

4:00 PM ET.

Contact Information List

iv SV62381 Rev. B

Other Country Contacts

Contact information is given in a separate publication supplied with

the product.

1-1SV62381 Rev. B

1 • Introduction

The DA30S/DA50S/DA55S is a versatile, easy-to-use desktop

printer designed for addressing applications. This chapter

explains what's in this guide, and tells you how to order

supplies and where to get more information about using your

printer.

Welcome to the DA30S/DA50S/DA55S Ink Jet Printer ......1-2

Using This Guide ................................................................1-2

System Requirements ........................................................1-2

Getting Help........................................................................1-3

Online Help ..................................................................1-3

Printer Options....................................................................1-3

Important Safety Notes.......................................................1-4

Other Informational Cautions .......................................1-5

Important Safety Notes for the EU Only.......................1-6

Printer Parts and Locations ................................................1-7

1 • Introduction

1-2 SV62381 Rev. B

Welcome to the DA30S/DA50S/DA55S Ink Jet Printer

The DA30S/DA50S/DA55S ink jet printer is a desktop printer used

to print addresses, graphics and other information, in color (DA55S),

on a wide range of material of various sizes, construction and

composition. You can define the font, placement, print quality and bar

code characteristics for your addresses.

Using This Guide

Refer to this guide for information about printer setup, operation and

troubleshooting. It is divided into the following chapters:

Chapter 1, Introduction - Contains an overview of the Operator

Guide, Help resources, safety information, as well as printer parts

and locations.

Chapter 2, Printer Basics - Explains how to set up your printer to

run a job.

Chapter 3, Printer Maintenance - Describes how to keep the printer

clean and functioning properly.

Chapter 4, Troubleshooting - Contains a list of possible problems

and their solutions.

Appendix A, Specifications - Provides hardware and material

specifications. Your printer will run at its best when your material

conforms to our specifications.

Appendix B, Glossary - Explains the meanings of common terms

used with address printing equipment.

System Requirements

In order to operate the printer with your computer, your system must

meet the following requirements:

CPU: Pentium III 500MHz. or greater, 500MB RAM or more

preferred.

Operating System: Windows 2000/2003 Server/XP

USB Cable or Ethernet Cable: A USB cable is supplied with your

printer. If you choose to use another cable, make sure it isn't any

longer than 16 feet (5m).

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