Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... Manual de usuario

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AUTHORIZED DOCUMENTATION

ZENworks 10 Configuration Management System Reporting Reference

ZENworks

10 Configuration Management SP3

10.3

March 30, 2010

System Reporting Reference

novdocx (en) 16 April 2010

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4ZENworks 10 Configuration Management System Reporting Reference

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Contents 5

Contents

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About This Guide 7

1Overview 9

1.1 ZENworks Reporting Server Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.2 Inventory Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.3 Web Intelligence Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.4 Universe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.5 Central Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.6 Reporting Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2 Setting Up System Reporting 13

2.1 Understanding and Assigning the Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.1 Understanding the Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.1.2 Understanding the Reporting Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.1.3 Understanding the Predefined Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2.1.4 Assigning Reporting Rights to Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.2 Synchronizing Report Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2.3 Changing the Passphrase of the ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . . . . 17

2.4 Configuring the ZENworks Reporting Server to Export Reports . . . . . . . . . . . . . . . . . . . . . . . 17

2.4.1 Configuring the ZENworks Reporting Server to Send E-Mail Notifications to the

ZENworks Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2.4.2 Configuring the ZENworks Reporting Server to Set Up Destination File Locations. . 20

2.4.3 Configuring the ZENworks Reporting Server to Set Up the Destination FTP Server 20

2.5 Launching the ZENworks Reporting Server InfoView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2.6 Setting the ZENworks Reporting Server InfoView Preferences . . . . . . . . . . . . . . . . . . . . . . . . 22

2.7 Reporting User Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Creating and Managing Reports 25

3.1 Creating Custom Report Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.2 Managing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

3.3 Managing Report Discussions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 Troubleshooting System Reporting 29

4.1 System Reporting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.2 System Reporting Troubleshooting Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

A References 37

B Documentation Updates 39

B.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6ZENworks 10 Configuration Management System Reporting Reference

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About This Guide 7

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About This Guide

This Novell ZENworks 10 Configuration Management SP3 System Reporting Reference includes

information to help you successfully create and manage reports by using ZENworks Reporting

Server. The information is organized as follows:

Chapter 1, “Overview,” on page 9

Chapter 2, “Setting Up System Reporting,” on page 13

Chapter 3, “Creating and Managing Reports,” on page 25

Chapter 4, “Troubleshooting System Reporting,” on page 29

Appendix A, “References,” on page 37

Appendix B, “Documentation Updates,” on page 39

Audience

This guide is intended for Novell®ZENworks®administrators.

Feedback

We want to hear your comments and suggestions about this manual and the other documentation

included with this product. Please use the User Comments feature at the bottom of each page of the

online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/

documentation/feedback.html) and enter your comments there.

Additional Documentation

ZENworks 10 Configuration Management is supported by other documentation (in both PDF and

HTML formats) that you can use to learn about and implement the product. For additional

documentation, see the ZENworks 10 Configuration Management SP3 documentation (http://

www.novell.com/documentation/zcm10/).

Documentation Conventions

In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and

items in a cross-reference path.

A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party

trademark.

When a single pathname can be written with a backslash for some platforms or a forward slash for

other platforms, the pathname is presented with a backslash. Users of platforms that require a

forward slash, such as Linux*, should use forward slashes as required by your software.

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Overview

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Overview

Novell®ZENworks®10 Configuration Management SP3 lets you monitor the activity within your

management zone through system reports.

Reports can contain details from a large volume of inventory, packaging, and other device or bundle

information. You can create new reports, edit existing reports, delete reports, or schedule reports.

You can create folders to organize and store reports based on your own criteria.

The following sections contain additional information to help you understand the Reporting

concepts:

Section 1.1, “ZENworks Reporting Server Reports,” on page 9

Section 1.2, “Inventory Reports,” on page 10

Section 1.3, “Web Intelligence Documents,” on page 10

Section 1.4, “Universe,” on page 10

Section 1.5, “Central Configuration Manager,” on page 10

Section 1.6, “Reporting Terminology,” on page 10

1.1 ZENworks Reporting Server Reports

ZENworks Reporting Server provides a Web interface called ZENworks Reporting Server InfoView

that provides a broad range of useful business information to your company, including Web

Intelligence* documents, spreadsheets, and other documents. With ZENworks Reporting Server,

you can access the information and organize it according to your requirements.

By using ZENworks Reporting Server InfoView, you can:

Create report definitions for Bundles, Policies, Discovered Devices, Inventory, Asset

Management, Patch Management, and ZENworks System messages.

Schedule reports.

Maintain the history of reports.

Export reports in various formats such as Microsoft* Excel*, Adobe* PDF, BusinessObjects*

WID*.

Print reports.

Distribute reports through e-mail.

Have Discussions on the reports.

In ZENworks Reporting Server InfoView, you can manage predefined reports and custom reports.

Predefined reports include report definitions for Bundles, Policies, Discovered Devices, and Patch

management that are included with ZENworks Configuration Management.

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1.2 Inventory Reports

ZENworks Configuration Management allows you to take an inventory of all the devices in your

Management Zone, including data on hardware, software, and demographics. An inventory scan

allows you to collect data from managed devices in your Management Zone. An inventory only scan

allows you to scan devices in the zone that don’t have the ZENworks Adaptive Agent installed but

do have the Inventory Module installed. This type of scan is useful for devices running Windows*,

NetWare®, and Mac OS*X.

For more information about Inventory Reports, see the ZENworks 10 Configuration Management

Asset Inventory Reference.

1.3 Web Intelligence Documents

Web Intelligence provides you an easy, interactive, and flexible user interface to build and analyze

reports on data over the Web, on secured intranets and extranets. You can create Web Intelligence

documents by selecting the ZENworks universe in ZENworks Reporting Server InfoView and

building one or more queries to define the document data.

1.4 Universe

Universes are patented Business Objects technology. They act as a semantic layer between the user

and a database. A universe is a file that contains the following:

SQL structures called objects that map to actual SQL structures in the database, such as

columns, tables, and database functions. Objects are grouped into classes. Objects and classes

are both visible to Web Intelligence users.

A schema of the tables and joins used in the database. Objects are built from the database

structures that you include in your schema. The schema is only available to Designer users. It is

not visible to Web Intelligence and Desktop Intelligence* users.

Web Intelligence users connect to a universe, and run queries against a database. They can perform

data analysis and create reports by using the objects in a universe, without seeing, or needing to

know anything about, the underlying table schemas in the database.

A universe provides an interface for Web Intelligence users to run queries against a database so as to

create reports and perform data analysis.

1.5 Central Configuration Manager

The Central Configuration Manager is a server-management tool on Windows that allows you to

start or stop the Server Intelligence Agent.

For more information about the Central Configuration Manager, see the BusinessObjects Enterprise

XI 3.1 Administrator’s Guide (http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-

1_bip_admin_en.pdf).

1.6 Reporting Terminology

Following are the terms associated with the ZENworks Reporting Server reports:

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