AT&T Merlin II Manual de usuario

AT&T

999-504-139

MERLIN

COMMUNICATIONS SYSTEM

MERLIN II Attendant

Planning Forms

Printed in USA

Issue 1

July, 1989

NOTICE

The information in this document is subject to change without notice. AT&T assumes no responsibility

for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T

To order copies of this document, call the AT&T Customer Information Center, 1-800432-6600 and

include the document number 999-504139 with your order.

MERLIN II Attendant Planning Form A

Business Days

You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and

night operations. A business schedule defines the days of the week your business is open and the normal

operating hours for each day. The default business schedule for the MERLIN II Attendant is the following:

●

Monday through Friday-Open from 8:30 a.m. to 5 p.m.

● Saturday and Sunday–Closed

If these defaults are adequate for your business needs, you need only set the current date and time for the

MERLIN II Attendant to activate the business schedule. Refer to the programming information that came

with the unit.

NOTE:

If you do not set the MERLIN II Attendant clock, the unit remains in Day mode at all times.

To change the business schedule defaults:

● To change the defaults for” the days of the week your business is open, use this form.

● To change the defaults for your business hours, refer to Planning Form B.

CHANGING YOUR BUSINESS DAYS

Indicate your normal days of business by assigning each day of the week one of the following codes:

(1) Open or (2) Closed.

Business Days

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Use the programming instructions on the back of this form to enter these changes.

Code

MERLIN II Attendant Planning Form A 1

How to Program:

NOTE:

Remember to set the current date and time for the MERLIN 11 Attendant. Refer to the

programming information that came with the unit for further information. If you do not set the

MERLIN II Attendant clock, the unit remains in Day mode at all times.

Enter authorized caller mode.

a Dial the MERLIN II Attendant extension number from a Touch Tone phone, preferably a single-line

set.

b Wait for an answer.

cDial * immediately followed by your authorized caller code and #.

The two-beep confirmation tone sounds.

NOTE:

If you are programming from a multiline Touch-Tone phone connected to the MERLIN II

system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )

sign appears in a programming command.

Dial *74 followed by a code for the day of the week.

(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday, (6) Friday, (7) Saturday.

Dial one digit to indicate whether your business is open or closed for the day you specified.

(1) Open, (2) Closed.

The two-beep confirmation tone sounds.

NOTE:

If you hear the three-beep (error) tone, return to step 2.

Repeat steps 2 and 3 of this procedure for each day of the week.

Continue programming.

Exit authorized caller mode by dialing *#.

To disconnect, dial #.

2 MERLIN II Attendant Planning Form A

MERLIN II Attendant Planning Form B

Business Hours

You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and

night operations. A business schedule defines the days of the week your business is open and the normal

operating hours for each day. The default business schedule for the MERLIN II Attendant is the following:

● Monday through Friday–Open from 8:30 a.m. to 5 p.m.

● Saturday and Sunday–Closed

If these defaults are adequate for your business needs, you need only set the current date and time for the

MERLIN II Attendant to activate the business schedule. Refer to the programming information that came

with the unit.

NOTE:

If you do not set the MERLIN 11 Attendant clock, the unit remains in Day mode at all times.

To change the business schedule defaults:

● To change the defaults for your business hours, use this form.

● To change the defaults for the days of the week your

SET BUSINESS HOURS

Indicate your normal operating hours for every day your

closing time 24-hour format (hours and minutes). If your

leading zero.

business

is open, refer to Planning Form A.

is open by entering an opening and

entry number is less than 10, you must enter a

NOTE:

Use the

You must have programmed a day as “Open” (using the programming command *74) before any

business hours that you program will take effect. Refer to Planning Form A for further information.

programming

Day

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Entire Week

Open

(Same business hours for all 7 days.)

instructions on the back of this form to enter these changes.

MERLIN II Attendant Planning Form B 1

How to Program:

NOTE:

Remember to set the current date and time for the MERLIN II Attendant. Refer to the

programming information that came with the unit for further information. If you do not set the

MERLIN 11 Attendant clock, the unit remains in Day mode at all times.

1.Enter authorized caller mode.

a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line

set.

b Wait for an answer.

c Dial * immediately followed by your authorized caller code and #.

The two-beep confirmation tone sounds.

NOTE:

If you are programming from a multiline Touch-Tone phone connected to the MERLIN 11

system control unit, you must enter an additional pound ( # ) sign each time a pound ( # )

sign appears in a programming command.

Dial *73 followed by a code for the day of the week.

(1) Sunday, (2) Monday, (3) Tuesday, (4) Wednesday, (5) Thursday (6) Friday (7) Saturday (8) Sunday

(9) Entire week -7 days.

Dial two digits for the opening hour (00 through 23) using 24-hour time (00 is midnight).

Dial two digits for the opening minute (00 through 59).

Dial two digits for the closing hour (00 through 23) using 24-hour time (00 is midnight).

Dial two digits for the closing minute (00 through 59).

The two-beep confirmation tone sounds.

NOTE:

If you hear the three-beep (error) tone, return to step 2.

Repeat steps 2 through 6 of this procedure for each additional day as needed.

Continue programming.

Exit authorized caller mode by dialing *#.

To disconnect, dial #.

2 MERLIN II Attendant Planning Form B

MERLIN II Attendant Planning Form C

Announcement Time Reallocation

Each announcement has been assigned a default duration (in seconds) as foIlows:

Day

Night = 20

Transfer Fail =14

Hold

= 05

Connect = 05

The total duration for all announcements cannot exceed 64 seconds.

Use this form if you want to perform either of the following:

● Change the length of any announcement

● Remove an announcement from use by changing its duration to zero

Caution:

All previously recorded announcements are erased when you use the programming procedure on

the back of this form to reallocate (change) announcement durations. You must rerecord all

announcements after using this procedure.

REALLOCATING ANNOUNCEMENT TIME

Enter a new duration for your announcements in seconds. Then, record these changes in the table below

using the foIlowing instructions:

● If your entry is less than 10, you must enter a leading zero. For example, five seconds is entered as 05.

● TO remove an announcement from use, change its time length to zero (00).

● If you make any changes, make sure the total duration for all announcements

seconds.

Announcement

Duration

Day

Night

Transfer Fail

Hold

Connect

Use the programming instructions at the back of this form to enter these changes.

is not greater than 64

MERLIN II Attendant Planning Form C 1

How to Program:

NOTE:

This procedure erases all recorded announcements.

1 Enter authorized caller mode.

aDial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line

set.

b Wait for an answer.

c Dial “ immediately followed by your authorized caller code and #.

NOTE:

If you are programming from a multiline Touch-Tone phone connected to the MERLIN II

system control unit, you must enter an additional pound (#) sign each time a pound (#)

sign appears in a programming command.

2 Dial *49.

NOTE:

This step erases all announcements. To exit without reallocating the time for each

announcement, skip to step 8.

3 Dial two digits representing the maximum length in seconds for the Day announcement.

4 Dial two digits representing the maximum length in seconds for the Night announcement.

5 Dial two digits representing the maximum length in seconds for the Transfer Fail announcement.

6 Dial two digits representing the maximum length in seconds for the Hold announcement.

7 Dial two digits representing the maximum length in seconds for the Connect announcement.

8 Dial #.

The two-beep confirmation tone sounds.

9 Continue programming.

Exit authorized caller mode by dialing *#.

10 To disconnect, dial #.

2 MERLIN II Attendant Planning Form C

MERLIN II Attendant Planning Form D

Announcement Recordings

You can use the standard announcement format provided by filling in the blanks as necessary, or you can

write your own message for each announcement you plan to use. Use the programming instructions on the

back of this form to record your announcements.

DAY ANNOUNCEMENT greets any calls answered by the MERLIN II Attendant when in Day mode and

instructs the caller to dial a number to contact a particular department or dial zero for the operator.

“Thank you for calling

If you are calling from a Touch-Tone phone and know the -digit extension number of the person

you are calling, you may dial it any time during this message.

For

please dial 1.

For

please dial 2.

For

please dial 3.

For

please dial 4.

For

please dial 5.

Or stay on the line for further assistance. ”

Your message if different:

NIGHT ANNOUNCEMENT greets callers after normal business hours and when the business is closed

(Night mode).

“Thank you for calling

Our normal business hours are

a.m. to p.m. Monday through Friday. If you are

calling from a Touch-Tone phone and know the -digit extension number of the person you are

calling, you may try to reach your party directly, or stay on the line to leave a message. ”

Your message if different:

TRANSFER FAIL ANNOUNCEMENT informs the caller that the call cannot be completed.

The person you are calling is unavailable at this time. To leave a message, dial

or stay on the

line for further assistance. ”

Your message if different:

MERLIN II Attendant Planning Form D 1

HOLD ANNOUNCEMENT informs callers that they are to hold while the call is transferred.

“Please hold while your call is being connected. ”

Your message if different:

CONNECT ANNOUNCEMENT informs the person whose extension is dialed that a call is being transferred.

“Connecting a call to you. ”

Your message if different:

How to Program:

NOTE:

Make sure that you play back each message after you have finished recording it. If you record a

message that is longer than its set duration, the message will be cut off. If you need to reallocate

(change) the duration of any announcement, refer to Planning Form C.

Enter authorized caller mode.

a Dial the MERLIN 11 Attendant extension number from a Touch-Tone phone, preferably a single-line

set.

b Wait for an answer.

cDial * immediately followed by your authorized caller code and #.

NOTE:

If you are programming from a multiline Touch-Tone phone connected to the MERLIN II

system control unit, you must enter an additional pound (#) sign each time a pound (#)

sign appears in a programing command.

Dial *4 followed by the code for the announcement you wish to record.

(1) Day, (2) Night, (3) Transfer Fail, (4) Hold, (5) Connect.

Record the appropriate announcement. When you are finished, dial #.

The two-beep confirmation tone sounds.

To record an additional announcement, repeat steps 2 and 3.

To play back any recorded announcement, dial *5 followed by the code for the announcement you

wish to play back.

(1) Day, (2) Night, (3) Transfer Fail, (4) Hold, (5) Connect.

NOTE: If you hear a single beep when you attempt to play back an announcement, there is time

allotted for the announcement but no announcement has been recorded.

Continue programing.

Exit authorized caller mode by dialing *#.

To disconnect, dial #.

2 MERLIN II Attendant Planning Form D

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