AT&T MERLIN PIus Attendant Instrucciones de montaje

AT&T

518-600-042

MERLIN

PIus

COMMUNICATIONS SYSTEM

MERLIN Attendant

Installer’s Guide

Printed in USA

Issue 1

June, 1990

NOTICE

The information in this document is subject to change without notice. AT&T

assumes no responsibility for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T.

To order copies of this document, call the AT&T Customer Information Center,

1-800-432-6600 and include the document number 518-600-042 with your order.

MERLIN is a registered trademark of AT&T.

1990 by AT&T

Printed in the United States of America

518-600-042

Issue 1

May, 1990

NOTICE

The information in this document is subject to change without notice. AT&T assumes no

responsibility for any errors that may appear in this document.

Contents

Section 1: Installation Requirements

Overview

Equipment and Location Requirements

Administration Procedures

Connecting the MERLIN Attendant

1-1

1-6

1-8

1-9

SectIon 2: Initial Programming

Programming Features

2-1

Section 3: Testing and Troubleshooting

Testing

3-1

Troubleshooting

3-2

Index

List of Figures

Figure Page

1-1

Front view of the MERLIN Attendant

1-2

Back view of the MERLIN Attendant.

1-3

Setup Switch Positions for Installing Unit.

1-9

1-4

Connecting two MERLIN Attendants.

1-12

2-1

Blind Transfer process.

2-11

2-2

Immediate and Backup Call Handling.

2-13

List of Tables

Table

1-1

1-2

1-3

1-4

1-5

1-6

1-7

2-1

2-2

3-1

Page

Meaning of Power and Battery Lights 1-3

Meaning of Setup Switch Settings

1-4

Intercom Numbers for MERLIN Attendant

1-5

Calls Per Hour Table

1-6

Incoming Lines Table

1-7

Installing BTMI-2s on Station Intercom Numbers 1-10

Switch Settings When Operating Unit

1-11

Announcement Time Allocations

2-6

Call Processing Options

2-16

Out-of-Service Codes

3-3

FCC Notification Information

INTERFERENCE

Federal Communications Commission (FCC) Rules

INFORMATION

require that you be notified of the following:

•

This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions in this manual, may

cause interference to radio communications.

• This equipment has been tested and found to comply

with the limits for a Class A computing device

pursuant to Subpart J of Part 15 of FCC rules, which

are designed to provide reasonable protection against

such interference when operated in a commercial

environment.

• Operating this equipment in a residential area is likely

to cause interference with radio communications, in

which case the user, at his or her own expense, will be

required to do whatever is necessary to correct the

interference.

• The MERLIN Attendant is designed to be connected

to the MERLIN Plus system control unit using a

Basic Telephone and Modem Interface 2. The

MERLIN Attendant is not intended to be connected

directly to the network.

• The MERLIN Attendant is a separately registered

device.

FCC registration number: GRM3U8-19187-CIE

Section 1: Installation Requirements

Overview

KEY FEATURES

The MERLIN®Attendant answers incoming calls on

designated lines with a prerecorded message and directs

callers to the appropriate extension in the MERLIN Plus

Communications System Release 1 or 2. This equipment

can:

•

reduce the workload of the receptionist

•

insure incoming calls are are answered during peak calling

periods

•

answer incoming calls after business hours and on

holidays and weekends

CAUTION: The MERLIN Attendant operates onIy with

the MERLIN Plus Release 1 or Release 2 system and a

Basic Telephone and Modem Interface (2301-BTI)

connected to a MERLIN Plus system station module.

Some of the key features of the MERLIN Attendant are:

•

Security Code

An authorized caller code that must be entered before

changing any programmable features to protect

recorded announcements and other programming from

being changed by unauthorized personnel.

Remote Programmability

Features, including recorded announcements, can be

programmed from a Touch-Tone phone either on-site

or from a remote location.

Day/Night/Hold Announcements

Specific greetings can be played to callers in response

to the time of day or the status of the call.

Overview 1-1

• System Clock/Weekly Calendar

An internal clock and calendar can track business

hours and days of operation to allow the appropriate

announcement to be played to callers.

• Battery Backup

Routing plans and programming changes can be saved

up to eight weeks following a power outage, provided

the battery is fully charged. Recorded announcements

can be saved up to three hours under the same

conditions.

FRONT PANEL

There are three lights on the front panel as shown in

Figure 1-1. The lights indicate the following:

AT&T

MERLIN® Attendant Lights when

Lights when ac

MERLIN

power is on Attendant

answers and

power

battery

monitors calls

talking

Blinking light indicates Steady light indicates

a problem. See battery is fully charged

“Troubleshooting” (when power light is on)

Light off when battery

is not fully charged

FIGURE 1-1 Front view of the MERLIN Attendant.

• power

MERLIN Attendant is connected to a power source

when this light is on.

• battery

Table 1-1 describes the meaning of the different light

combinations when ac power is connected:

1-2 Overview

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