AT&T Merlin 1030 Manual de usuario

AT&T

MERLIN

COMMUNICATIONS SYSTEM

User's Guide:

Models 1030 and 3070

with Feature Module 4

Table of Contents

Available Features

Key to Symbols

Placing Calls

Outside Calls

Button Access and Dial Access to Line Pools

Automatic Route Selection

Line Request

Intercom Calls

Ringing Intercom Calls

Announced Intercom Calls

Answering Calls

Fixed Features

Hold

Transfer

Transfer with Voice Announcement

Conference

Drop

Speaker

On-Hook Dialing

Monitor-on-Hold

Group Listening

Message

Recall

Custom Features

Basic Programming Instructions

Outside Auto Dial

Special Characters in Programmed Dialing

Sequences

Auto Intercom

Ringing Intercom Calls

Announced Intercom Calls

OneTouch Transfer

Personal Speed Dial

System Speed Dial

Using a System Speed Dial Button

Saved Number Redial

Last Number Redial

Manual Signaling

Loudspeaker Page

Group Page

Auto Answer-All

Auto Answer-Intercom

Call Coverage

Coverage Inhibit

Using Call Coverage and Coverage Inhibit to

Forward Calls

Do Not Disturb

Privacy

Touch-Tone Enable

Account Number Entry

Call Park

Call Pickup

Line Pickup

Using a Single Line Pickup Button

Using Buttons Programmed to Pick Up Specific Lines

Using a Dial Code

Ringing and Line Selection Options

Ringing Options

Programmable Line Ringing

Personalized Ringing

Voice Announcement Disable

Automatic Line Selection

Simultaneous Voice and Data Calls

Using PBX, Centrex, or Custom Calling Features

Optional Equipment

Hands-Free Unit

Placing Calls

Answering Calls

General Purpose Adapter

Index

Feature Programming Chart

Available Features

Use line buttons to call peo-

ple who aren’t connected to

your

MERLIN

system.

Touch

Intercom-Ring

Intercom-Voice

to use the

MERLIN

system Intercom

feature.

Test your voice terminal and

program its features by

sliding the T/P switch to T

(Test) or P (Program).

Adjust the volume of your

voice terminal’s speaker

and ringing using the

volume control.

Read on to learn how to use these features...and many more.

Tailor your voice terminal to

meet your individual needs

by programming available

buttons with custom

features.

Use Conference, Drop,

Transfer,

and

Hold

for effi-

cient call-handling.

Touch

Speaker

for On-Hook

Dialing and Group

Listening.

Touch

Recall

to disconnect

a call without hanging up

your handset.

Call your

MERLIN

system

attendant for messages

when the light is on next to

Message.

Use

Message

(in

program mode) to set your

voice terminal for making

data calls and voice calls

simultaneously.

Key to Symbols

The following symbols are used throughout this guide to illustrate the steps for using your

MERLIN

system voice terminal.

After you are familiar with the steps, use the symbols to remind you how to perform each procedure.

Lift your handset.

Don’t lift your handset.

Hang up your handset.

555-1234

Transfer

Touch a button.

(The symbols for buttons

are shaded and labeled

to look like the buttons

on your voice terminal.)

Dial a number.

(This can be an outside

number, an intercom

number, a feature code,

or an account number.)

Slide the T/P switch to

the P position.

Slide the T/P switch to

the center position.

Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example:

+ +

Intercom

Ring intercom

number

means lift your handset, touch

Intercom-Ring,

and dial an intercom number.

Placing Calls

With your

MERLIN™

system, you can place two types of calls:

outside calls and intercom calls.

OUTSIDE CALLS

To call someone who is not connected to your

MERLIN

system:

Lift your handset.

The

MERLIN

system automatically selects an available outside

line.

Dial the number.

outside

number

NOTE:

When the red light is on next to a line button, it means

you are using that line or will get that line if you lift your hand-

set. When you lift your handset to place a call, the green light

goes on next to the red light to show that the line is busy.

To select a specific outside line:

Touch the button for that line.

●

555-1234

Lift your handset.

Button Access and Dial Access to Line Pools

Your

MERLIN

system may be “pooled,” meaning some or all

of your outside telephone lines are grouped into one or more

pools (for example, a pool of local lines, a pool of WATS lines,

and a pool of Foreign Exchange lines). You make outside calls

on pooled lines in one of two ways, depending on how your

system is set up: either you touch a button for direct access to

a line in a pool (Button Access), or you touch a button and then

dial a code for access to a specific line pool (Dial Access).

Ask your system administrator if your system is pooled. If it is,

find out whether you have Button Access or Dial Access to Line

Pools. If you have Dial Access, ask for a list of codes for the

pools.

To make an outside call with Button Access to Line Pools:

●

Touch the button for the line pool you want.

Lift your handset.

When you hear a dial tone, dial the telephone number you

want.

WATS

+ +

outside

number

To make an outside call with Dial Access to Line Pools:

●

Touch a Pool Access button.

Lift your handset.

When you hear a dial tone, dial a code for the line pool you

want.

When you hear another dial tone, dial the telephone

number you want.

Pool Access

++ +

NOTE: Ask your system administrator if your system has

Automatic Route Selection (ARS). If it does, follow the procedure

for making outside calls in the next section, “Automatic Route

Selection.” Neither of the above procedures works for you if your

system has ARS.

Automatic Route Selection

If you have Pool Access buttons, your

MERLIN

system may

have Automatic Route Selection (ARS). Ask your system admin-

istrator if your system has ARS.

This feature automatically selects the best available route for

each outside call you make using a Pool Access button. For ex-

ample, if you touch Pool Access and dial a long distance

number, ARS may select WATS as the least expensive route for

your call. In this case, ARS automatically routes your call onto

a WATS line.

line

pool

code

outside

number

To place an outside call using ARS:

●

Touch a Pool Access button.

This signals ARS to expect an outside call.

Lift your handset.

Dial the outside telephone number you want.

You hear beeps instead of Touch-Tones or rotary clicks as you dial.

Wait a few moments.

Pool Access

If you hear a faster busy signal than normal:

Touch the same Pool Access button you used to begin your

call.

If you hear a fast

MERLIN

system busy signal:

Hang up and redial in a few moments using the Pool Ac-

+ +

outside

number

cess procedure or the Saved Number Redial feature (see

page 26).

NOTE:

For ARS to work, you must dial a “1” before dialing a

long distance number, even if you do not normally do so.

Line Request

If you are waiting to use a line that is busy, you can have the

MERLIN

system signal you when the line is free:

●

Without lifting your handset, touch the button for the busy

line. 555-1234 +

The red light next to the button goes on.

When you hear the voice terminal ring briefly, indicating

the line is available, lift your handset.

You cancel your Line Request when you touch another line but-

ton or when you receive or place another call.

INTERCOM CALLS

Each voice terminal connected to your

MERLIN

system has a

unique 2-digit intercom number. You dial intercom numbers to

place either ringing or announced intercom calls to people con-

nected to your

MERLIN

system.

Ringing Intercom Calls

Place ringing intercom calls when you want to have a two-way

conversation with people connected to your

MERLIN

system.

Your calls ring at their voice terminals, and your co-workers lift

their handsets to hear you and to talk with you.

To place a ringing intercom call:

●

Touch

Intercom-Ring.

Lift your handset.

Dial a 2-digit

MERLIN

system intercom number.

Intercom

Ring + +

intercom

number

Announced Intercom Calls

When you place an announced intercom call, your co-worker

hears your voice through the voice terminal speaker. If your co-

worker wants to respond to your announcement, he or she

speaks through the handset to talk with you. Your voice an-

nouncements do not interrupt your co-workers’ outside calls, so

if you need to, you can make an announcement to someone who

is busy on another line.

To announce your call through another person’s voice terminal

speaker:

●

Touch

Intercom-Voice.

Lift your handset.

Dial the 2-digit

MERLIN

system intercom number.

Intercom

Voice

+ +

When you hear a beep, speak into your handset.

intercom

number

If you try to place an announced intercom call to a voice terminal

that is programmed to prevent voice announcements (see

“Voice Announcement Disable,” page 46), your call becomes

a ringing intercom call.

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