Toshiba CANVIO BASICS Manual de usuario

User’s Manual

CANVIO BASICS

User’s Manual - CANVIO BASICS EN_2

User’s Manual

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Check the Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing the drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the drive to your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Dismount and disconnect the drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Cleaning the drive case / enclosure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Further Advise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

TOSHIBA Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

User’s Manual - CANVIO BASICS EN_3

Introduction

Thank you for choosing our TOSHIBA Canvio Basics Hard Drive.

Please read this User’s Manual carefully, as it contains all relevant information for installation, usage and

maintenance of the drive, as well as security and safety advice.

In case it does not behave as expected, please refer to the “Frequently Asked Questions” section at the end of

this manual.

Check the Components

This User’s Manual is also available for download: www.toshiba-storage.com/downloads/

Please refer to “Instruction Manual for Safety and Comfort” that is preloaded on this external hard drive.

System Requirements

Formatted NTFS for Windows 10 and Windows 8.1

Requires reformatting for macOS v10.15 / v10.14 / v10.13

One free port of USB 3.0 or USB 2.0

Installing the drive

Some information about bus-powered operation and the supplied USB cable:

Your drive is bus-powered. Therefore, there is no need to connect an external power supply as all needed current

will be supplied by the connected USB port(s).

Passive USB hubs or USB connectors like keyboards, mice or similar products cannot be used or connected to

the drive.

Make sure that the connectors will be inserted correctly.

Never use pressure for connecting the cables. Check the polarity before connecting!

USB 3.0 is backward compatible with USB 2.0.

Canvio Basics USB 3.0 Micro-B cable Support document

NOTE

User’s Manual - CANVIO BASICS EN_4

Connecting the drive to your computer

1. With your computer powered on and fully booted up, plug the USB 3.0 Standard-A connector into a USB port of

your host system, or an active USB HUB.

2. Now, plug the USB 3.0 micro-B connector into the corresponding port of the drive itself.

< Windows PC >

Immediately,

the Power/Data indicator light will illuminate

the drive will power up

the drive should mount and a new drive icon should appear in “My Computer”

< Mac >

Immediately,

the Power/Data indicator light will illuminate

the drive will power up and is ready to use

USB 3.0 Micro-B connector USB 3.0 Standard-A connector

Power/Data indicator light USB 3.0 host

backward compatible to USB 2.0

You may need USB 3.0 Express Card Host Controller for your computer if the computer doesn’t have

USB 3.0 port. You also can connect the device to USB 2.0 port of your computer, However the transfer

rate will be downgraded to that of USB 2.0.

3 4

NOTE

User’s Manual - CANVIO BASICS EN_5

Dismount and disconnect the drive

It is strongly recommended not to unplug the drive by just unplugging the cable connection as it may be that data is

written to the drive at that time. Such data will be lost and the drive may be damaged physically!

Please follow the steps below for a safe dismount of the drive.

< Windows PC >

1. Click the “Hardware and Eject Media – icon”.

A pop-up message box will appear listing the external devices connected to your computer.

2. Select the TOSHIBA drive to eject.

After a few seconds, you will get the notification that it is now safe to remove the device.

3. Click “OK” and you can unplug the drive now.

< Mac >

Ctrl-click on the hard disk icon and choose “Eject”.

Drag the hard disk icon to the trashcan.

You can unplug the drive now.

Cleaning the drive case / enclosure

Before cleaning the drive, make sure that it’s physically disconnected from the computer. We suggest to use standard

products for cleaning it and to make sure that possible remaining liquid on the surface will be wiped off.

Further Advise

For any further action of normal operation such as renaming the drive, backup data, or file management, we suggest

to read your operation system user’s manual.

Also for maintenance tasks such as defragmenting and optimisation we suggest to refer to the operating system

user’s manual.

We also strongly suggest having anti-virus software installed to protect your data against intended damage caused

by virus or trojan programs.

User’s Manual - CANVIO BASICS EN_6

Frequently Asked Questions

Q: Do I need USB drivers for Windows?

A: No, they are already available with your operating system.

Q: Can I boot my system from the drive?

A: No, because Windows does not support booting from external hard drives.

Q: Why doesn’t the drive need a fan?

A: The drives are designed to have optimal heat dissipation, and therefore no fan is required. This results in a near

silent operation.

Q: Why is the capacity of my drive (as shown in Windows) lower than the drives actual stated capacity?

A: This difference can be explained because of the different methods of calculating the capacity.

Hard drive manufacturers calculate on the decimal system, while the operating system calculates in the binary

system.

Example decimal:

1TB = 1,000GB

1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes

Example binary:

1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes

As a result, a 1TB (decimal) hard disk appears in Windows to have just 931GB (binary).

Q: Can I use my drive to copy an operating system from one computer to another?

A: No, you must follow the operating system supplier instructions for installation. A simple copy does not work.

Troubleshooting

My computer does not recognize the disk drive at all.

Make sure all of your connections are secure.

If your drive is connected via a USB hub, make sure that it has its own power supply.

If using an add-on card, make sure it is working properly and update the software/firmware.

Is it dangerous if the drive feels warm whilst in operation?

A: This is normal, and therefore not dangerous.

The drive gives me a “Device cannot start.”

A: Two possible reasons. It is either a power problem and you should check the connections, or the drive has a

malfunction and requires service.

User’s Manual - CANVIO BASICS EN_7

I cannot see my drive in “My Computer”, but it does appear in the Device Manager.

A: Follow these instructions:

1. Right-click “My Computer”.

2. Select “Manage” in the pop-up menu.

3. Select “Disk Management”.

You should see a list of available storage devices.

4. Check whether your drive is listed.

5. Right-click the right hand box and select “Delete Partition” in the pop-up menu.

6. Right-click the box and select “Create New Partition” in the pop-up menu.

7. Then select “Primary Partition” in the partition wizard window. Click next.

8. A drive letter will be displayed, which you can change. Click next.

9. Confirm to format the drive.

As I try to format the drive, I receive the message “Could not complete format”.

A: This can be caused by formatting the drive with FAT file system. Try “NTFS” file system. This should solve the

problem.

TOSHIBA Support

Need help?

Please contact TOSHIBA’s hard drive and storage products support page:

www.toshiba-storage.com/support

For warranty claims, please check:

www.toshiba-storage.com/warranty-claims

Regulatory statements

CE Compliance

When you format the drive all the data on your drive will be deleted.

This product is CE marked in accordance with the requirements of the applicable EU Directives.

Responsible for CE marking is Toshiba Electronics Europe GmbH, Hansaallee 181, 40549 Düsseldorf,

Germany.

NOTE

User’s Manual - CANVIO BASICS EN_8

Working Environment

The Electromagnetic Compliance (EMC) of this product has been verified typically for this product category for a so

called Residential, Commercial & Light Industry Environment. Any other working environment has not been verified

by Toshiba and the use of this product in these working environments is maybe restricted or cannot be

recommended. Possible consequences of the use of this product in non verified working environments can be:

Disturbances of other products or of this product in the nearby surrounding area with temporarily malfunction or

data loss/ corruption as result. Example of non verified working environments and related advices:

Industrial environment (e. g. where 3-phase 380V mains is being used mainly): Danger of disturbances of this

product due to possible strong electromagnetic fields especially near to big machinery or power units.

Medical environment: The compliance to the Medical Product Directive has not been verified by Toshiba,

therefore this product cannot be used as a medical product without further verification. The use in usual office

environments e.g. in hospitals should be no problem if there is no restriction by the responsible administration.

Automotive environment: Please search the owner instructions of the related vehicle for advices regarding the

use of this product (category).

Aviation environment: Please follow the instructions of the flight personnel regarding restrictions of use.

Additional Environments not Related to EMC

Outdoor use: As a typical home/office equipment this product has no special resistance against ingress of

moisture and is not strong shock proofed.

Explosive atmosphere: The use of this product in such special working environment (Ex) is not allowed.

Following information is only valid for EU-member States:

REACH - Compliance Statement

Toshiba will meet all REACH (Registration, Evaluation, Authorization and Restriction of Chemicals) requirements and

is committed to provide customers with information about the chemical substances in our products according to

REACH regulation.

Disposal of products

The following information is valid only for Turkey:

Compliant with AEEE Regulation.

The use of the symbol indicates that this product may not be treated as household waste. By ensuring

this product is disposed of correctly, you will help prevent potential negative consequences for the

environment and human health, which could otherwise be caused by inappropriate waste handling of

this product. For more detailed information about recycling of this product, please contact your local

city office, your household waste disposal service or the shop where you purchased the product.

Notices

TOSHIBA reserves the right to make technical changes. TOSHIBA assumes no liability for damages incurred directly

or indirectly from errors, omissions or discrepancies between this product and the documentation. The Toshiba

name and its logos are registered trademarks of Toshiba.

macOS is a trademark of Apple Inc.

Other company names, product names, and service names may be trademarks of their respective companies.

Product specifications, configurations, colours, components and service are subject to change without notice.

One Gigabyte (GB) means one billion bytes and one Terabyte (TB) means one trillion bytes. Total available

capacity will vary based on operating environment, and your results and storage capacity will vary accord-ingly.

A computer operating system, however, reports storage capacity using powers of 2 for the definition of 1TB = 240

= 1 099 511 627 776 bytes and therefore shows less storage capacity.

NOTE

When using this product, use the provided USB cable to connect it directly to the USB port.

If sufficient power is not supplied via the USB port, the product will not function.

Depending on the specifications of the device you are connecting to, the transfer speed may be that of USB 2.0.

For details, refer to the manual of the device you are connecting to.

As a precaution against losing data stored on this product, be sure to regularly back up as much of your data as

possible on another storage device.

Toshiba Electronics Europe GmbH

Hansaallee 181

40549 Düsseldorf, Germany

Further information

toshiba-storage.com

without notice. Product design specifications and colours are subject to change without notice and

may vary from those shown. One billion bytes, accessible capacity may be less and actual capacity

depends on the operating environment and formatting.

Errors and omissions excepted.

Uživatelská příručka - CANVIO BASICS CZ_1

Uživate lská příručka

Obsah

Úvod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Kontrola dodaných součástí . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Požadavky na systém. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Instalace jednotky. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Připojení jednotky k počítači . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Logické a fyzické odpojení jednotky . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Čištění pouzdra a obalu jednotky. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Další rady. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Často kladené otázky . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Odstraňování závad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Podpora TOSHIBA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Regulační opatření . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

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