TANDBERG C Series Manual de usuario

OTN Training Reference Material

Tandberg C Series Reference Guide

Table of Contents

1.0 Terminology

1.1. Types of Videoconferences

1.2. Styles of Videoconferences

1.3. Modes of Videoconferences

1.4. Telemedicine Tools

1.5. Learning Tools

2.0 Equipment Guide

2.1. Equipment Components

2.2. Equipment Guide

2.3. Hooking Up a Laptop

2.4. Framing the Camera

2.5. Equipment Troubleshooting

2.6. Technical Support

3.0 Etiquette

3.1. Etiquette Guidelines

3.2. Presenter Guide

4.0 Contacts

4.1. Useful Contacts

Types of Videoconferences

Educational Videoconferences

»Open: posted on Learning Centre and

Ncompass Calendar.

»Closed: invited participants only.

Administrative Videoconferences

»Team meetings between different sites.

For example committee meetings, all

staff announcements or policy

discussions.

Clinical Videoconferences

»Direct: health care provider and patient.

»Indirect: healthcare providers discussing

specific patients and making a plan of care.

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Styles of Videoconferences

Point-to-point Videoconference

• Two sites only.

• Other site is always seen on monitor.

• Option to dial directly (must be scheduled).

• Often for clinical use (consultant dials patient).

Multipoint Videoconferences

• Three or more sites.

• Uses a bridge program.

• Starts and ends automatically.

• Often used for educational/administrative use.

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Modes of Videoconferences

Full screen mode

• Screen displays the person speaking or

making the loudest noise.

• Default mode

• Must mute if your site is not the presenter

• Recommended for presentations

Multi-Screen mode

• Visual set-up where all sites are visible on

the screen at the same time

•“Brady Bunch” layout (3+1, 5+1, etc.)

•Mode is selected by the scheduling site

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Telemedicine Tools

Ncompass Scheduling

Ncompass is an online scheduling tool that allows OTN

Members to self-schedule and manage both clinical and

non-clinical videoconference events. Ncompass users can

book video systems, send emails to participants and

maintain a searchable calendar of events. In addition,

Ncompass allows Members to publish open events so that

others can view public events from the Learning Centre. A

vital part of organizing events on the Network, it is

recommended that at least two members of your team be

trained in Ncompass.

OTN Telemedicine Directory

The OTN Telemedicine Directory provides Members with an

easy way to access Telemedicine consultants and programs.

It is also a place to promote, coordinate and manage

services offered via Telemedicine. The consultant profile

features the types of referrals a consultant accepts,

specialized areas of practice and the geographic area

served. The site profile features the programs available at a

site, the site type and geographical area served. To create

your own account and request a profile, email

[email protected].

Learning Tools

OTN Learning Centre

The Learning Centre provides an online and easy-to-use

single point of access to all OTN Member distance education

offerings. The Learning Centre makes it easier to find

education events (including searches by area of therapeutic

care) as well as actively promote those relevant to your

organizations. The Learning Centre can also be used to

promote and build education programs. Please visit

www.learning.otn.ca for more details.

OTN Webcasting Centre

Webcasting refers to the process where an educational

videoconference session is broadcast over the OTN network

and the web (Internet) at the same time. There are two

kinds of webcasts:

oLive Webcasts: Participants can log on to their

computer and view the live videoconference session

at the same time that it is being broadcast over the

OTN network.

oArchived Webcasts: This means that the

videoconference has been “taped” and is available for

viewing at any time.

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Equipment Components

Camera

The camera is usually located at the top of the

equipment and is what captures the video feed that is

transmitted to other videoconference systems that are

connected to the event. For both clinical carts and

room-based systems, the camera can be controlled

by using the arrows on the remote control.

Codec

The codec is the main brain of the system controlling

the camera, monitor and any other medical

peripherals plugged into the system. If the codec is

switched off, then no videoconferencing is possible.

The codec derives its name from the functions that it

serves. It both codes video signals that are sent to the

other sites as well as de-codes video signals that it

receives from the far sites.

Monitor

The monitor is purely a display screen and works in

conjunction with the codec. Consequently, it is

important to emphasis that if the codec is turned on -

then the monitor should be turned on as well. This

ensures that if someone connects to an event early,

you will be able to see them on the monitor. Please

note that turning off the monitor does not turn the

system off.

8 | OTN Training Services

Equipment Troubleshooting

The system doesn’t work / won’t power up

• Ensure that the system is plugged into the power outlet.

• Verify that the network cable is plugged into the appropriate port in the wall.

• Check that the cables are securely plugged into the back of the codec.

• Call the OTN Service Desk (1-866-454-6861) if the problem persists.

I cannot connect to a site

• Ensure that all cables and plugs are securely plugged in.

• Check that you have the correct site selection.

• Contact OTN Service Desk (1-866-454-6861) for assistance.

I cannot hear the other site

• Ensure that the other site has un-muted their microphone.

• Verify that the other site has positioned their microphone correctly.

• Check that your site has its volume turned up.

• Call the OTN Service Desk (1-866-454-6861) if the problem persists.

I hear echoes when I am speaking to the remote site

• Echoes are always caused by the far site in a call. Have the far site decrease the

volume and make sure that their microphones are placed away from the system and

monitor speakers.

I cannot see the other site

• Verify that your monitor is turned on and the privacy shutter is opened.

• Make sure that the other site has their camera positioned correctly

• Call OTN Service Desk if the above has been checked and the problem persists.

My monitor is displaying black and white (no color)

• Check that all cables and plugs are securely plugged in at the back of the codec.

The session was interrupted and connections lost

• Keep system on, attempt to reconnect.

• Call the OTN Service Desk (1-866-454-6861) if the problem persists.

My screen is dusty and has finger marks on it

• Clean with a damp cloth after turning off the monitor.

• To keep the system looking brand new, periodically clean it with a mild detergent

solution.

• Never use strong solvents such as thinner or benzene, or abrasive cleaners since

they will damage the cabinet.

• As a safety precaution, unplug the system before cleaning it. Never attempt to

sterilize this unit. If the system must be used in a sterilized environment, use suitable

protective covers.

14 | OTN Training Services

Equipment Components

Microphone

The microphone has a range of 20 to 25 feet. The

microphone is extremely powerful and can pick up

peripheral sound such as whispering, tapping pens

and swiveling chairs. Ideally the microphone can be

placed underneath the monitor or at the end of a

table. Never place the microphone directly in front of

the monitor speakers as this will create unnecessary

feedback.

Network and Power

The network cable has to be plugged into a dedicated

OTN jack. If you plug the network cable into a regular

network jack then the system will not work.

Consequently, you need to know precisely where the

OTN jacks are located before moving the system to

different locations. For the clinical cart use the

Uninterrupted Power Supply (UPS) to power the

system entirely on or off. For a room based system,

use a surge-protected power bar.

9 | OTN Training Services

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