Symantec ANTIVIRUS - V 11.0 FOR MAC Manual de usuario

Norton

AntiVirus

For Mac

User Guide

Norton™ AntiVirus For Macintosh®

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of

the agreement.

Documentation version 11.0

Symantec, the Symantec Logo, Norton, LiveUpdate, and Norton

AntiVirus are trademarks or registered trademarks of Symantec

Corporation or its affiliates in the U.S. and other countries.

Macintosh, Mac, Mac OS, the Mac logo, Safari, Tiger, and Leopard

are trademarks of Apple Computer, Inc. Firefox is a registered

trademark of Mozilla Corporation. Other names may be trademarks

of their respective owners.

The product described in this document is distributed under licenses

restricting its use, copying, distribution, and decompilation/reverse

engineering. No part of this document may be reproduced in any

form by any means without prior written authorization of Symantec

Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS

OR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR

NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT

THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR

INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION

WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS

DOCUMENTATION. THE INFORMATION CONTAINED IN THIS

DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be

commercial computer software as defined in FAR 12.212 and subject

to restricted rights as defined in FAR Section 52.227-19 "Commercial

Computer Software - Restricted Rights" and DFARS 227.7202,

"Rights in Commercial Computer Software or Commercial Computer

Software Documentation", as applicable, and any successor

regulations. Any use, modification, reproduction release,

performance, display or disclosure of the Licensed Software and

Documentation by the U.S. Government shall be solely in accordance

with the terms of this Agreement.

Symantec Corporation

20330 Stevens Creek Blvd.

Cupertino, CA 95014

http://www.symantec.com

Printed in the United States of America.

10987654321

Symantec Software License Agreement

Norton™ AntiVirus For Macintosh®

IMPORTANT: PLEASE READ THE TERMS

AND CONDITIONS OF THIS LICENSE

AGREEMENT (“LICENSE AGREEMENT”)

CAREFULLY BEFORE USING THE

SOFTWARE (AS DEFINED BELOW).

SYMANTEC CORPORATION, IF YOU ARE

LOCATED IN THE AMERICAS; OR

SYMANTEC ASIA PACIFIC PTE LTD, IF YOU

ARE LOCATED IN THE ASIA PACIFIC RIM

OR JAPAN; OR SYMANTEC LIMITED, IF YOU

ARE LOCATED IN EUROPE, THE MIDDLE

EAST OR AFRICA (“SYMANTEC”) IS

WILLING TO LICENSE THE SOFTWARE TO

YOU AS THE INDIVIDUAL, THE COMPANY,

OR THE LEGAL ENTITY THAT WILL BE

UTILIZING THE SOFTWARE (REFERENCED

BELOW AS “YOU” OR “YOUR”) ONLY ON

THE CONDITION THAT YOU ACCEPT ALL

OF THE TERMS OF THIS LICENSE

AGREEMENT. THIS IS A LEGAL AND

ENFORCEABLE CONTRACT BETWEEN YOU

AND SYMANTEC. BY OPENING THIS

PACKAGE, BREAKING THE SEAL, CLICKING

THE “ACCEPT” OR “YES” BUTTON OR

OTHERWISE INDICATING ASSENT

ELECTRONICALLY, OR LOADING THE

SOFTWARE, YOU AGREE TO THE TERMS

AND CONDITIONS OF THIS LICENSE

AGREEMENT. IF YOU DO NOT AGREE TO

THESE TERMS AND CONDITIONS, CLICK

THE “I DO NOT ACCEPT” OR “NO” BUTTON

OR OTHERWISE INDICATE REFUSAL, MAKE

NO FURTHER USE OF THE SOFTWARE, AND

CONTACT SYMANTEC CUSTOMER SERVICE

FOR INFORMATION ON HOW TO OBTAIN

A REFUND OF THE MONEY YOU PAID FOR

THE SOFTWARE (LESS SHIPPING,

HANDLING, AND ANY APPLICABLE TAXES

EXCEPT IN CERTAIN STATES AND

COUNTRIES WHERE SHIPPING, HANDLING,

AND TAXES ARE REFUNDABLE) AT ANY

TIME DURING THE SIXTY (60) DAY PERIOD

FOLLOWING THE DATE OF PURCHASE.

1. License

The software and documentation, including

any product packaging (“Documentation”),

that accompanies this License Agreement

(collectively the “Software”) is the property

of Symantec or its licensors, and is protected

by copyright law. Although Symantec

continues to own the Software, You will have

certain rights to use the Software after Your

acceptance of this License Agreement. This

License Agreement governs any releases,

revisions, or enhancements to the Software,

that Symantec may furnish to You. Subject

to Symantec's right to terminate for Your

breach pursuant to Section 9, Your rights

and obligations under this License

Agreement with respect to the use of this

Software (excluding the Content Updates

described in Section 2) shall be perpetual and

shall be as follows.

You may:

A. use one copy of the Software on a single

computer. If a greater number of copies

and/or number of computers is specified

within the Documentation or the applicable

transaction documentation from the

authorized distributor or reseller from which

You obtained the Software, You may use the

Software in accordance with such

specifications;

B. make one copy of the Software for back-up

or archival purposes, or copy the Software

onto the hard disk of Your computer and

retain the original for back-up or archival

purposes;

C. use the Software on a network, provided

that You have a licensed copy of the Software

for each computer that can access the

Software over that network;

D. permanently transfer all of Your rights in

the Software granted under this License

Agreement to another person or entity,

provided that You retain no copies of the

Software and the transferee agrees to the

terms of this License Agreement. Partial

transfer of Your rights under this License

Agreement shall not be permitted. For

example, if the applicable documentation

grants You the right to use multiple copies

of the Software, only a transfer of the rights

to use all such copies of the Software would

be valid; and

E. use the Software in accordance with any

additional permitted uses set forth below.

You may not:

A. sublicense, rent or lease any portion of the

Software;

B. reverse engineer, decompile, disassemble,

modify, translate, make any attempt to

discover the source code of the Software or

create derivative works from the Software;

C. use the Software as part of a facility

management, timesharing, service provider

or service bureau arrangement; or

D. use the Software in any manner that is not

permitted pursuant to this License

Agreement.

2. Content Updates:

Certain Software uses content that is updated

from time to time, including but not limited

to the following Software: antivirus and

crimeware software use updated virus

definitions; antispyware software uses

updated spyware definitions; antispam

software uses updated antispam rules;

content filtering and antiphishing software

use updated URL lists; some firewall software

use updated firewall rules; vulnerability

assessment products use updated

vulnerability data and web site

authentication software uses updated lists

of authenticated web pages; these updates

are collectively referred to as "Content

Updates" (or alternatively referred to as

"Protection Updates" or "Security Updates"

at times). You shall have the right to obtain

Content Updates for any period for which

You have purchased a subscription for

Content Updates for the Software (including

any subscription included with Your original

purchase of the Software), except for those

Content Updates that Symantec elects to

make available by separate paid subscription,

or for any period for which You have

otherwise separately acquired the right to

obtain Content Updates. Symantec reserves

the right to designate specified Content

Updates as requiring purchase of a separate

subscription at any time and without notice

to You; provided, however, that if You

purchase a subscription that includes

particular Content Updates on the date of

purchase, You will not have to pay an

additional fee to continue receiving such

Content Updates for the remaining period of

Your existing subscription even if Symantec

designates such Content Updates as

requiring separate purchase. This License

Agreement does not otherwise permit You

to obtain and use Content Updates.

3. Product Installation; Required

Activation:

A. During the installation process, the

Software may uninstall or disable other

security products, or features thereof, if such

products or features are incompatible with

the Software or for purposes of improving

the overall functionality of the Software.

B. There may be technological measures in

this Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

to protect Symantec against software piracy.

This Software may contain enforcement

technology that limits the ability to install

and uninstall the Software on a computer to

not more than a finite number of times for a

finite number of computers. This License

Agreement and the Software containing

enforcement technology require activation

as further set forth in the Documentation.

The Software will only operate for a finite

period of time prior to Software activation

by You. During activation, You may be

required to provide Your unique product key

accompanying the Software and computer

configuration in the form of an alphanumeric

code over the Internet to verify the

authenticity of the Software. If You do not

complete the activation within the finite

period of time set forth in the

Documentation, or as prompted by the

Software, the Software will cease to function

until activation is complete; at which time

the Software functionality will be restored.

In the event that You are not able to activate

the Software over the Internet, or through

any other method specified during the

activation process, You may contact

Symantec Customer Support using the

information provided by Symantec during

activation, or as set forth below.

4. Privacy; Data Protection:

From time to time, the Software will collect

certain information from the computer on

which it is installed, which may include:

•Information regarding installation of the

Software. This information indicates to

Symantec whether installation of the

Software was successfully completed and is

collected by Symantec for the purpose of

evaluating and improving Symantec’s

product installation success rate. This

information will not be correlated with any

personally identifiable information.

•Information on potential security risks as

well as URLs of websites visited that the

Software deems potentially fraudulent. This

information is collected by Symantec for the

purpose of evaluating and improving the

ability of Symantec’s products to detect

malicious behavior, potentially fraudulent

websites and other Internet security risks.

This information will not be correlated with

any personally identifiable information.

•Portable executable files that are identified

as malware. These files are submitted to

Symantec using the Software’s automatic

submission function. The collected files could

contain personally identifiable information

that has been obtained by the malware

without your permission. Files of this type

are being collected by Symantec only for the

purpose of improving the ability of

Symantec’s products to detect malicious

behavior. Symantec will not correlate these

files with any personally identifiable

information. Such automatic submission

function may be deactivated after installation

by following the instructions in the

Documentation for applicable products.

•The name given during initial setup to the

computer on which the Software is being

installed. If collected, the name will be used

by Symantec as an account name for such

computer under which you may elect to

receive additional services and/or under

which you may use certain features of the

Software. You may change the account name

at any time after installation of the Software

(recommended).

•Other information used for purposes of

analyzing and improving the functionality

of Symantec’s products. This information

will not be correlated with any personally

identifiable information.

Symantec may disclose the collected

information if asked to do so by a law

enforcement official as required or permitted

by law or in response to a subpoena or other

legal process. In order to promote awareness,

detection and prevention of Internet security

risks, Symantec may share certain

information with research organizations and

other security software vendors. Symantec

may also use statistics derived from the

information to track and publish reports on

security risk trends. By using the Software,

you acknowledge and agree that Symantec

may collect, transmit, store, disclose and

analyze such information for these purposes.

5. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy

of the Software and are not completely

satisfied with it for any reason, please make

no further use of the Software and contact

Symantec Customer Service, using the

contact details set out in Section 10 of this

License Agreement, for a refund of the

money You paid for the Software (less

shipping, handling, and any applicable taxes

except in certain states and countries where

shipping, handling and taxes are refundable)

at any time during the sixty (60) day period

following the date of purchase.

6. Limited Warranty:

Symantec warrants that the media on which

the Software is distributed will be free from

defects for a period of sixty (60) days from

the date of delivery of the Software to You.

Your sole remedy in the event of a breach of

this warranty will be that Symantec will, at

its option, replace any defective media

returned to Symantec within the warranty

period or refund the money You paid for the

Software. Symantec does not warrant that

the Software will meet Your requirements or

that operation of the Software will be

uninterrupted or that the Software will be

error-free.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW, THE ABOVE

WARRANTY IS EXCLUSIVE AND IN LIEU OF

ALL OTHER WARRANTIES, WHETHER

EXPRESS OR IMPLIED, INCLUDING THE

IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF INTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY

GIVES YOU SPECIFIC LEGAL RIGHTS. YOU

MAY HAVE OTHER RIGHTS, WHICH VARY

FROM STATE TO STATE AND COUNTRY TO

COUNTRY.

7. Disclaimer of Damages:

SOME STATES AND COUNTRIES DO NOT

ALLOW THE LIMITATION OR EXCLUSION

OF LIABILITY FOR INCIDENTAL OR

CONSEQUENTIAL DAMAGES, SO THE

BELOW LIMITATION OR EXCLUSION MAY

NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED

BY APPLICABLE LAW AND REGARDLESS

OF WHETHER ANY REMEDY SET FORTH

HEREIN FAILS OF ITS ESSENTIAL PURPOSE,

IN NO EVENT WILL SYMANTEC OR ITS

LICENSORS BE LIABLE TO YOU FOR ANY

SPECIAL, CONSEQUENTIAL, INDIRECT, OR

SIMILAR DAMAGES, INCLUDING ANY LOST

PROFITS OR LOST DATA ARISING OUT OF

THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF SYMANTEC HAS BEEN

ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

IN NO CASE SHALL SYMANTEC’S OR ITS

LICENSORS’ LIABILITY EXCEED THE

PURCHASE PRICE WHICH YOU PAID FOR

THE SOFTWARE. The disclaimers and

limitations set forth above will apply

regardless of whether You accept the

Software.

8. U.S. Government Restricted

Rights:

The Software is deemed to be commercial

computer software as defined in FAR 12.212

and subject to restricted rights as defined in

FAR Section 52.227-19 “Commercial

Computer Software - Restricted Rights” and

DFARS 227.7202, “Rights in Commercial

Computer Software or Commercial Computer

Software Documentation”, as applicable, and

any successor regulations. Any use,

modification, reproduction release,

performance, display or disclosure of the

Software by the U.S. Government shall be

solely in accordance with the terms of this

License Agreement.

9. Export Regulation:

You acknowledge that the Software and

related technical data and services

(collectively “Controlled Technology”) may

be subject to the import and export laws of

the United States, specifically the U.S. Export

Administration Regulations (EAR), and the

laws of any country where Controlled

Technology is imported or re-exported. You

agree to comply with all relevant laws and

will not export any Controlled Technology

in contravention to U.S. law nor to any

prohibited country, entity, or person for

which an export license or other

governmental approval is required. All

Symantec product is prohibited for export

or re-export to Cuba, North Korea, Iran, Syria

and Sudan and to any country subject to

relevant trade sanctions. You hereby agree

that You will not export or sell any Controlled

Technology for use in connection with

chemical, biological, or nuclear weapons, or

missiles, drones or space launch vehicles

capable of delivering such weapons.

10. General:

This License Agreement will be governed by

the laws of the State of California, United

States of America. This License Agreement

is the entire agreement between You and

Symantec relating to the Software and: (i)

supersedes all prior or contemporaneous oral

or written communications, proposals, and

representations with respect to its subject

matter; and (ii) prevails over any conflicting

or additional terms of any quote, order,

acknowledgment, or similar communications

between the parties. Notwithstanding the

foregoing, nothing in this License Agreement

will diminish any rights You may have under

existing consumer protection legislation or

other applicable laws in Your jurisdiction

that may not be waived by contract. This

License Agreement shall terminate upon

Your breach of any term contained in this

License Agreement and You shall cease use

of and destroy all copies of the Software and

Documentation. The disclaimers of

warranties and damages and limitations on

liability shall survive termination. This

License Agreement may only be modified by

the Documentation or by a written document

that has been signed by both You and

Symantec. Should You have any questions

concerning this License Agreement, or if You

desire to contact Symantec for any reason,

please write to Symantec Customer Service,

555 International Way, Springfield, OR

97477, U.S.A., or visit the Support page at

www.symantec.com.

Chapter 1 Installation

Before you begin ...................................... 9

Installing Norton AntiVirus ....................... 10

After installation .................................... 12

Chapter 2 Getting started

Opening and quitting Norton AntiVirus ........ 15

For more information ............................... 16

Chapter 3 Service and support solutions

Service and support solutions .................... 19

About online support ............................... 19

About phone support ............................... 20

Support for old and discontinued

versions ......................................... 20

Keeping your subscription current .............. 21

Worldwide service and support ................... 21

Index

Contents

Contents8

This chapter includes the following topics:

1Before you begin

1Installing Norton AntiVirus

1After installation

Before you begin

Before you install Norton AntiVirus, you should read

the Read Me file for the latest installation information.

To install Norton AntiVirus, you are required to enter

an administrator account name and password. An

administrator account is created when you set up your

Mac.

See “Checking your

user account type”

on page 10.

If you are not sure if your account is an administrator

account, check your user account type.

Reading the Read Me file

The Read Me file contains a summary of what is new

and changed in Norton AntiVirus, as well as installation

tips. It contains information that was unavailable at

the time the user guide was published.

To read the Read Me file

1Insert the product CD into your optical disk drive.

Installation

2In the CD window, double-click Norton AntiVirus

Read Me.

Checking your user account type

You can create two common types of user accounts on

your Mac: administrator accounts and

non-administrator (standard or managed) accounts.

A user who has an administrator account name and

password may install software and change system

settings. A non-administrator account user may not

perform administrative tasks.

Many tasks require that you enter an administrator

account name and password. If you do not know if your

account is an administrator account, you can check it

in System Preferences.

To check your user account type

1On the Apple menu, click System Preferences.

2Click Accounts.

3On the left side of the Accounts preferences window,

view your account name and account type.

Installing Norton AntiVirus

Before beginning the installation, you should save your

work and quit any programs that are open on your Mac.

You can install from the product CD or from a file that

you download.

To install Norton AntiVirus

1Do one of the following:

1If you install from a CD, insert the product CD

into the optical disk drive.

1If you downloaded your copy of Norton

AntiVirus, double-click the file that you

downloaded.

2Double-click Norton AntiVirus Installer.

Installation

Installing Norton AntiVirus

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