Pitney Bowes SendPro C Manual

Shipping & Mailing

Postage Meters

SendPro® C/

SendPro®+



Operator Guide

Canadian English Edition

SV63242-enca Rev B

February 2021

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide

Finding the Product Code Number (PCN) and

serial number 7

Navigating the Home screen on the SendPro C 7

Printing a shipping label 10

Tracking a shipment 16

Using cost accounts to charge back shipping

label postage costs 16

Printing postage on envelopes 17

Sending a Lettermail™ envelope 19

Using Canada Post special services 20

Adding a graphic to your envelope in Envelope

Printing 21

Using the scale when printing postage 21

Sealing envelopes 22

Sealing the envelope only 23

Filling the moistener tank 24

Replacing the ink cartridge 25

Printing a test pattern 26

Supplies, ink cartridges, and options 28

2 - Connectivity information

Setting up a wired network connection 31

Setting up a wireless (Wi-Fi) network

connection 32

Connecting to a hidden Wi-Fi network 33

Deleting a Wi-Fi network 34

Checking your network connection 35

Finding the MAC address for wired and 37

wireless networks

Setting up a proxy server 40

3 - Managing your device

Creating or disabling the security PIN 43

Adjusting time zone and location code 44

Adjusting display brightness 44

Managing your Pitney Bowes Canada Post

Postage Funds 45

Installing a scale 45

Uploading system logs 45

4 - Creating Shipping Labels

Signing in to and out of Trackable Labels 49

Printing a shipping label 50

Creating a trackable label from the address

book 55

Creating a new sender address for Trackable

Labels 56

Editing the sender address for shipping labels 56

Creating an international trackable label 57

Printing a Canada Post return shipping label 57

Reprinting a Canada Post, UPS or FedEx

shipping label 58

Getting a Canada Post refund for a trackable

label 58

Table of Contents

Pitney Bowes Operator Guide February 2021 iii

5 - Managing Shipping Labels

Checking your PitneyWorks® balance 61

6 - Printing on envelopes

Printing postage on envelopes 63

Comparing rates for classes and services for

Envelope Printing 64

Checking the available funds for printing

postage 65

Refilling postage for your Envelope Printing

balance 66

Sending a Lettermail™ envelope 66

Advancing the date 67

Printing additional postage 68

Re-dating your mail 68

Using Canada Post special services 69

Entering the weight manually when printing

postage 70

Using the scale when printing postage 70

Sealing envelopes 71

Sealing the envelope only 72

Zeroing the scale 73

Getting a Canada Post refund for damaged or

incorrectly printed mail in Envelope Printing 74

Adding a graphic to your envelope in Envelope

Printing 74

Printing a graphic without printing postage 74

Printing only the date and time 75

7 - Managing Printing on

Envelopes

Changing the default refill amounts for printing

postage 77

Uploading postage transactions 78

Clearing or resetting the number of mailpieces

sent 78

Performing Canada Post postal inspections for

Envelope Printing 79

Updating postal rates or software for Envelope

Printing 79

Viewing the total spent on printing postage 80

Viewing the Envelope Printing postage refill

history 80

Setting the low funds warning for printing

postage 81

Adding an Envelope Printing account 81

Editing an account 82

Deleting an Envelope Printing account 83

8 - View and Print Reports

Printing a receipt when refilling postage for

Envelope Printing 85

Viewing the total spent on printing postage 85

Viewing the Envelope Printing postage refill

history 85

Printing a funds report 85

Running postage printing account reports 86

Emailing a postage printing account report 87

Setting the postage printing account report

period 88

Setting the postage printing account report

preferences 89

Viewing and creating a shipping report 90

9 - Maintenance

Printing a test pattern 93

Installing the printhead 93

Cleaning the printhead 98

Pitney Bowes Operator Guide February 2021 iv

Cleaning the moistener brush and wick

assembly 103

Filling the moistener tank 106

Avoiding envelope sealing issues 106

Preventing envelope feeding problems 108

Managing product email notifications 108

Moving your device 109

10 - Supplies

Supplies, ink cartridges, and options 111

11 - Device Information

Canada Post requirements 115

Key in Postage 115

Sections of the meter impression 115

Postal Security Device 116

Parts of the SendPro C, SendPro+ 116

Parts of the device 117

Connections on the back of the device 119

12 - Technical Support

Contacting Pitney Bowes 121

13 - Safety

Lithium ion battery 125

Agency compliance information 125

Important safety notes 125

14 - Third party software

Third party software 129

Pitney Bowes Operator Guide February 2021 v

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial

number 7

Navigating the Home screen on the SendPro C 7

Printing a shipping label 10

Tracking a shipment 16

Using cost accounts to charge back shipping label

postage costs 16

Printing postage on envelopes 17

Sending a Lettermail™ envelope 19

Using Canada Post special services 20

Adding a graphic to your envelope in Envelope Printing 21

Using the scale when printing postage 21

Sealing envelopes 22

Sealing the envelope only 23

Filling the moistener tank 24

Replacing the ink cartridge 25

Printing a test pattern 26

Supplies, ink cartridges, and options 28

Finding the Product Code Number (PCN) and serial

number

In order to find the correct information for your device, you need to know the model number.

To locate the (1)Product Code Number (PCN) and the (2)7-digit serial number, check the label on

the rear of the device or under the display cover as shown here. Note that the serial number appears

blurred here for security reasons.

Navigating the Home screen on the SendPro C

The Home screen on the SendPro C, SendPro+ device provides the starting point for creating either a

trackable shipping label or printing postage.

Tap (1)Envelope Printing print postage for general purpose envelopes and post cards. Tap (2)

Trackable Labels. to create a shipping label for important large envelopes or packages using Canada

Post, UPS®, or FedEx®.

Quick start guide

Pitney Bowes Operator Guide February 2021 7

The application drawer (3) at the bottom of the screen provides access to a variety of applications to

support and enhance your device. For example, you can access address information (Address Book)

and check your network connection (Check Network).

To view all the options in the application drawer, tap the double-headed arrow (4) on the right side of the

application drawer.

Note: The History icon in the applications drawer provides information about labels you have created

using the Trackable Labels application (Date, Recipient, Carrier, Tracking Number (Canada Post),

Status, and Label Amount). The History & Report application provides a history of the postage refill

operations you have performed for the Envelope Printing application.

Toolbar

The toolbar located at the top of the Home screen appears at the top of every screen within the Trackable

Labels and Envelope Printing applications.

Quick start guide

Pitney Bowes Operator Guide February 2021 8

This toolbar allows you to view and change settings and defaults values for your device.

(1) Back - Return to the previous screen.

(2) Home - Return to the Home screen from anywhere in Trackable Labels or Envelope Printing.

(3) Support - Get information on how to perform tasks using Trackable Labels and Envelope

Printing. Search online content or watch a video.

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for

wireless connection). Allows you to turn wireless connection on or off. The icon here represents a

wireless connection.

(5) Settings - View or change your device and application settings. This includes adjusting the

screen brightness, setting sound notification levels, and viewing wireless or Ethernet connection

information. For the Envelope Printing this includes setting up automatic postage refills, external scales

and barcode scanners and performing maintenance on the mail postage printer. For the Trackable

Labels this includes managing your carrier accounts and setting up your shipping label printer default

values.

(6) Profile - View your profile (name and email for Trackable Label account), log out, or lock your

device.

Quick start guide

Pitney Bowes Operator Guide February 2021 9

Printing a shipping label

Use Trackable Labels to get the best pricing, free tracking, and detailed delivery history for Canada Post

package services. You can also send via UPS® or FedEx®. The packaging options and benefits are

almost identical.

1. Tap Create Shipping Labels on the Home screen.

Quick start guide

Pitney Bowes Operator Guide February 2021 10

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