Pitney Bowes SendPro C Lite Manual

Shipping & Mailing

Postage Meters

SendPro® C Lite,

SendPro® C,

SendPro®+

PCN 8H00



Operator Guide

US English Edition

SV63317 Rev G

March 2020

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

1 - Quick start guide

Finding the Product Code Number (PCN) and

serial number 9

Navigating the Home screen 9

Printing a shipping label or printing postage on

an envelope 13

Creating and printing a shipping label 14

Using cost accounts to charge back shipping

label postage costs 20

Adding a Trackable Labels or Shipping Labels

cost account 21

Creating an account for printing postage 22

Printing postage on envelopes 24

Feeding envelopes 26

Sending a First-Class letter envelope 26

Sending a large First-Class® envelope 27

Sending Certified Mail 29

Sending an international letter 30

Sending mail using a Certificate of Mailing 30

Using USPS special services 32

Updating postal rates or software for printing

on envelopes 33

Refilling postage for printing on envelopes 35

Sealing envelopes 36

Filling the moistener tank 37

Installing the ink cartridge 38

Printing a test pattern 39

Adding favorite apps 40

Creating presets for printing postage 40

Selecting a preset for printing postage 41

Ordering supplies from your device 42

2 - Connectivity information

Setting up a wired network connection 46

Setting up a wireless (Wi-Fi) network

connection 47

Connecting to a hidden Wi-Fi network 48

Deleting a Wi-Fi network 49

Checking your network connection 50

Checking the MAC address for wired and

wireless networks 50

Setting up a proxy server 52

3 - Managing your machine

Creating or disabling the security PIN 54

Adjusting time zone and location code 55

Adjusting display brightness 55

Adding favorite apps 55

Setting up Energy Saver 56

Managing your Pitney Bowes USPS Postage

Funds 56

Using USPS Informed Delivery 57

Installing your SendPro C Lite, SendPro C,

SendPro+ 58

Installing a scale 63

Uploading system logs 64

4 - Creating Shipping Labels

Signing in to and out of Trackable Labels or

Shipping Labels 66

Table of Contents

Pitney Bowes Operator Guide March 2020 iii

Creating and printing a shipping label 66

Creating a shipping label from the address

book 72

Creating a new sender address for shipping

labels 72

Editing the sender address for shipping labels 73

Creating an international shipping label 73

Printing a USPS return shipping label 74

Printing a USPS scan form 74

Reprinting a USPS, UPS or FedEx shipping

label 75

Canceling a UPS or FedEx shipping label 75

Getting a USPS refund for a shipping label 76

5 - Managing Shipping Labels

Using SendPro Online to perform these tasks 78

Using the shipping labels address book 79

About cost accounts for shipping labels 79

Changing the default refill amounts for shipping

labels 80

Using cost accounts to charge back shipping

label postage costs 80

Turning on address autofill for Trackable

Labels or Shipping Labels 81

Searching addresses in the shipping labels

address book 82

Adding new addresses to Trackable Labels or

Shipping Labels address book 82

Deleting addresses from the Trackable Labels

or Shipping Labels address book 83

Editing addresses in the Trackable Labels or

Shipping Labels address book 83

Managing your shipping label cost accounts 84

Adding a Trackable Labels or Shipping Labels

cost account 84

Modifying a Trackable Labels or Shipping

Labels cost account 85

Refilling postage for shipping labels 85

Setting an alert when shipping label postage

refill is pending 87

Setting up your FedEx account 88

Setting up your UPS account 89

Setting up default printing options 89

Managing email notifications for Trackable

Labels or Shipping Labels 90

Setting the default address for USPS return

labels 91

Determining how you spend your Trackable

Labels or Shipping Labels postage 91

Removing funds 92

6 - Printing on envelopes

Printing postage on envelopes 95

Checking the postage available for printing

envelopes 97

Refilling postage for printing on envelopes 97

Using accounts to charge back envelope

printing costs 98

Sending a First-Class letter envelope 98

Sending a large First-Class® envelope 99

Sending Certified Mail 101

Sending an international letter 102

Sending mail using a Certificate of Mailing 102

Printing a future date 104

Omitting the date from the envelope 105

Printing additional postage 105

Re-dating your mail 106

Using USPS special services 107

Entering the weight manually when printing

postage on envelopes 107

Using the weighing platform when printing

postage on envelopes 108

Sealing the envelope only, bypass all printing 109

Pitney Bowes Operator Guide March 2020 iv

Sealing envelopes 110

Zeroing the scale 110

Adding insurance to your mail 111

Adding a graphic to your envelope or tape 112

Sending mail using Electronic Return Receipt

(ERR) 112

Getting a USPS refund for damaged or

incorrectly printed mail 113

Creating a custom text message for your mail 114

Adding a custom text message to your

envelope or tape 116

Editing or deleting a custom text message 117

Printing a graphic on your envelope without

printing postage 119

Adding an inscription to your envelope 120

Printing only the date and time on your

envelope 120

7 - Managing Printing on

Envelopes

Confirming your meter update 122

Changing the default refill amounts for

printing postage 122

Uploading printing postage transactions 123

Clearing or resetting the number of

mailpieces sent 123

Performing USPS postal inspections for

Envelope Printing or Print on Envelopes 124

Updating postal rates or software for printing

on envelopes 124

Confirm the effective date for postal rates on

your device 126

Setting low funds warning for printing postage127

Setting up a mailer ID 127

Updating the ZIP code 128

Multi-level Envelope Printing or Print on

Envelopes accounts 128

Turning account passwords on or off for

printing postage 129

Creating an account for printing postage 131

Editing a printing postage account 131

Deleting a printing postage account 132

Creating presets for printing postage 133

Viewing presets for printing postage 134

Selecting a preset for printing postage 134

Modifying presets for printing postage 135

Setting the default preset reset time 135

8 - View Print Reports

Viewing a receipt when refilling postage 138

Viewing the total spent on printing postage 138

Viewing the refill history for printing postage 138

Printing a report for the number of mailpieces

sent 139

Printing a funds report for postage printing 139

Running postage printing account reports 140

Emailing a postage printing account report 140

Setting the postage printing account report

period 142

Setting the postage printing account report

preferences 143

Viewing and creating a shipping report 144

Viewing and creating a USPS shipping label

refund report 144

9 - Mail Machine Maintenance

Check the postage print quality 148

Printing a test pattern 148

Checking the ink level 149

Installing the ink cartridge 150

Changing the ink waste pad 151

Pitney Bowes Operator Guide March 2020 v

Cleaning the printhead 153

Installing the printhead 157

Cleaning the moistener brush and wick

assembly 161

Filling the moistener tank 164

Avoiding envelope sealing issues 164

Feeding envelopes 165

Managing product email notifications 166

Moving your device 167

10 - Supplies

Ordering supplies from your device 170

Supplies, ink cartridges, and options 172

11 - Machine Information

USPS requirements 176

Key in Postage 176

Sections of the meter impression 176

Postal Security Device 177

Parts of the device 177

Connections on the back of the machine 179

Specifications 179

12 - Technical Support

Contacting Pitney Bowes 182

13 - Safety

Lithium Ion Battery 186

Agency Compliance Information 186

Important Safety Notes 186

Note for California Customers Only on all

Models 188

14 - Third party software

Third party software 190

Pitney Bowes Operator Guide March 2020 vi

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial

number 9

Navigating the Home screen 9

Printing a shipping label or printing postage on an

envelope 13

Creating and printing a shipping label 14

Using cost accounts to charge back shipping label

postage costs 20

Adding a Trackable Labels or Shipping Labels cost

account 21

Creating an account for printing postage 22

Printing postage on envelopes 24

Feeding envelopes 26

Sending a First-Class letter envelope 26

Sending a large First-Class® envelope 27

Sending Certified Mail 29

Sending an international letter 30

Sending mail using a Certificate of Mailing 30

Using USPS special services 32

Updating postal rates or software for printing on

envelopes 33

Refilling postage for printing on envelopes 35

Sealing envelopes 36

Filling the moistener tank 37

Installing the ink cartridge 38

Printing a test pattern 39

Adding favorite apps 40

Creating presets for printing postage 40

Selecting a preset for printing postage 41

Ordering supplies from your device 42

Quick start guide

Pitney Bowes Operator Guide March 2020 8

Finding the Product Code Number (PCN) and serial

number

In order to find the correct information for your device, you need to know the model number.

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on

the rear of the device or under the display cover as shown here. Note that the serial number is blurred out

here for security reasons.

Navigating the Home screen

The Home screen on the SendPro C Lite, SendPro C, SendPro+ machine provides the starting point for

creating either a shipping label or printing postage on an envelope.

Quick start guide

Pitney Bowes Operator Guide March 2020 9

Creating shipping labels or printing on envelopes

For general purpose envelopes and post cards, print postage by tapping Envelope Printing or Print

on Envelopes. For important large envelopes or packages using USPS, UPS®, or FedEx® start

creating a shipping label by tapping Trackable Labels or Shipping Labels.

Note: Your device may have an earlier version of software where Create Shipping Labels is

Trackable Labels and Printing on Envelopes is Envelope Printing.

Using SendPro Apps

Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For

example, you can check for rates and updates (Rates and Updates), get a history of shipping labels

created (Shipping History), or check the status of your network connection (Network Connection).

Quick start guide

Pitney Bowes Operator Guide March 2020 10

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