Pitney Bowes SendPro C Manual

Shipping & Mailing

Postage Meters

SendPro® C,

SendPro®+

Operator Guide

Australian Edition

SV63242-au Rev. D

December 2019

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

1 - Quick start guide

Navigating the Home screen on the SendPro

C, SendPro+ 7

Creating a Sendle account 9

Creating a Shippit account 10

Creating and printing a trackable label 11

Printing postage on envelopes 13

Using accounts to charge back envelope

printing costs 15

Creating an account for printing postage 15

Sending a Domestic Letter 16

Adding a graphic to your envelope in Envelope

Printing 17

Using the weighing platform when printing

postage on envelopes 18

Sealing envelopes 18

Sealing the envelope only, bypass all printing 19

Filling the moistener tank on the SendPro C

Lite, SendPro C, SendPro+, models with PCN

2H30 or 8H00 20

Installing the ink cartridge 20

Printing a test pattern 21

Supplies, ink cartridges, and options 22

2 - Connectivity information

Setting up a wired network connection 25

Setting up a wireless (WiFi) network

connection 26

Connecting to a hidden Wi-Fi network 27

Deleting a Wi-Fi network 28

Checking your network connection 29

Checking the MAC address for wired and

wireless networks 29

Setting up a proxy server 31

3 - Managing your machine

Adjusting display brightness 33

Adjusting time zone and location code 33

Creating or disabling the security PIN 33

Installing a scale 34

Managing your Australia Post Postage Funds 35

Uploading system logs 35

4 - Creating Shipping Labels

Creating a Sendle account 39

Creating a Shippit account 40

Creating and printing a trackable label 41

Reprinting a trackable label 43

Canceling Sendle or Shippit Trackable Labels 44

Logging out and in of Sendle and Shippit 45

Printing a Trackable Label test print 45

5 - Managing Shipping Labels

Adding new addresses to Trackable Labels

address book 47

Editing the Trackable Labels sender address 47

Table of Contents

Pitney Bowes Operator Guide December 2019 iii

Locating missing parcels using Trackable

Labels 47

Creating a trackable label preset 48

Sendle and Shippit invoice or billing queries 48

6 - Printing on envelopes

Printing postage on envelopes 51

Checking the postage available for printing

envelopes 52

Refilling postage for your Envelope Printing

balance 52

Sending a Domestic Letter 53

Printing a future date 54

Omitting the date from Envelope Printing for

SendPro C model with PCN2H00 54

Entering weight manually when printing

postage on envelopes 55

Using the weighing platform when printing

postage on envelopes 55

Sealing envelopes 56

Sealing the envelope only, bypass all printing 57

Zeroing the scale 57

Getting a Australia Post refund for damaged or

incorrectly printed mail in Envelope Printing 57

Adding a graphic to your envelope in Envelope

Printing 58

Printing a graphic on your envelope without

printing postage 59

Printing only the date and time on your

envelope 59

7 - Presets

Creating presets 61

Selecting Presets 61

Renaming Presets 61

Deleting Presets 62

8 - Managing Printing on

Envelopes

Changing the default refill amounts for printing

postage 65

Uploading printing postage transactions 65

Clearing or resetting the number of mailpieces

sent 66

Performing Australia Postpostal inspections

for Envelope Printing 66

Performing postal rate updates or software

updates for Envelope Printing (2H30) 67

Viewing the total spent on printing postage 69

Viewing the Envelope Printing postage refill

history 69

Running postage printing account reports 69

Setting the postage printing account report

period 70

Setting low funds warning for printing postage 71

9 - View Print Reports

Printing a receipt when refilling postage for

Envelope Printing 73

Viewing the total spent on printing postage 73

Viewing the Envelope Printing postage refill

history 73

Printing a report for the number of mailpieces

sent 73

Printing a funds report for postage printing 74

10 - Mail Machine Maintenance

Printing a test pattern 77

Pitney Bowes Operator Guide December 2019 iv

Cleaning the print nozzles 77

Installing the ink cartridge 78

Cleaning the printhead 78

Cleaning the moistener brush and wick

assembly on the SendPro C Lite, SendPro C,

SendPro+ and SendPro C Auto models with

PCN 2H30 and 8H00 83

Filling the moistener tank on the SendPro C

Lite, SendPro C, SendPro+, models with PCN

2H30 or 8H00 86

Avoiding envelope sealing issues 87

Feeding envelopes 88

Moving your device 89

11 - Supplies

Supplies, ink cartridges, and options 93

12 - Machine Information

Australia Post requirements 97

Sections of the meter impression 98

Postal Security Device 98

Parts of the machine 99

Connections on the back of the machine 100

Setting up a wired network connection 100

Setting up a wireless (WiFi) network

connection 101

Connecting to a hidden Wi-Fi network 102

Deleting a Wi-Fi network 103

Checking your network connection 104

Checking the MAC address for wired and

wireless networks 105

Setting up a proxy server 107

Key in Postage 108

Specifications 108

13 - Safety

Lithium ion battery 111

Agency compliance information 111

Scale Safety 113

14 - Technical Support

Contacting Pitney Bowes 115

15 - Third party software

Third party software 117

Pitney Bowes Operator Guide December 2019 v

1 - Quick start guide

In this section

Navigating the Home screen on the SendPro C, SendPro+ 7

Creating a Sendle account 9

Creating a Shippit account 10

Creating and printing a trackable label 11

Printing postage on envelopes 13

Using accounts to charge back envelope printing costs 15

Creating an account for printing postage 15

Sending a Domestic Letter 16

Adding a graphic to your envelope in Envelope Printing 17

Using the weighing platform when printing postage on envelopes 18

Sealing envelopes 18

Sealing the envelope only, bypass all printing 19

Filling the moistener tank on the SendPro C Lite, SendPro C,

SendPro+, models with PCN 2H30 or 8H00 20

Installing the ink cartridge 20

Printing a test pattern 21

Supplies, ink cartridges, and options 22

Navigating the Home screen on the SendPro C,

SendPro+

The Home screen on the SendPro® C, SendPro®+ machine provides the starting point for creating

either a trackable shipping label or printing postage on an envelope.

For mailing envelopes, post cards, large letters and parcels, print postage by tapping (1) Envelope

Printing. For important large envelopes or packages using Sendle, start creating a shipping label by

tapping (2) Trackable Labels.

The application drawer (3) at the bottom of the screen provides access to a variety of applications to

support and enhance your SendPro C, SendPro+ device. For example, you can check your postage refill

history, download software update and even check your network connection (Check Network).

Note: The History & Reports application provides a history of the postage refill operations you have

performed for the Envelope Printing application.

Quick start guide

Pitney Bowes Operator Guide December 2019 7

Global Toolbar

The global toolbar located at the top of the Home screen appears at the top of every screen within the

Trackable Labels and Envelope Printing applications.

This toolbar allows you to view and change settings and defaults values for your machine and the

Trackable Labels and Envelope Printing applications.

(1) Back - Return to the previous screen.

(2) Home - Return to the Home screen from anywhere in Envelope Printing or Trackable Labels.

(3) Support - Search online content and get information on how to perform tasks using Trackable

Labels or Envelope Printing.

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for

wireless connection). Allows you to turn wireless connection on or off. The icon here represents a

wireless connection.

(5) Settings - View or change your machine and application settings. For your machine, this

includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or

Ethernet connection information.

(6) Profile - Lock your SendPro C, SendPro+ device.

Quick start guide

Pitney Bowes Operator Guide December 2019 8

Creating a Sendle account

Complete these steps using your PC

1. Visit www.pitneybowes.com/au then select the Shipping drop down.

2. Click SendPro® + within the Outbound Shipping section.

3. Click Get my free account with Sendle.

4. Sendle will send you a verification email. Click on the Verify your email button.

5. You are now taken to the Dashboard screen in Sendle. Click on the Billing tab on the left side of

the screen. Complete the required fields.

6. You are then required to add your credit card details. Click on the Add a new card button.

7. Now click on the Settings tab on the left side of the screen. Within the Account tab, enter your

time zone. Click the Update Details button.

8. Still in the Settings menu, click Sender details, complete the form and tick the declaration for

dangerous goods. Click Save.

9. Now go to the Payment tab. Complete the Billing Contact fields. Confirm these fields by clicking

the Save billing contact button.

10. You have now completed the setup on your PC. The next part of the process needs to be

completed via your meter.

Complete these steps using your SendPro + device

1. Tap Trackable Labels on the Home screen.

2. Complete the names and email field.

3. Tap Continue.

4. You will now receive an email from Pitney Bowes which provides you with a four-digit verification

code. Enter the code and tap Verify.

5. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap

Accept.

6. To scroll through the different features of Sendle and Shippit, tap Next or tap Skip.

7. Tap the Sendle and Shippit button.

8. Tap the Sendle button then tap Continue.

9. Follow the on-screen prompts to complete the login process.

10. Tap Go to Dashboard to return to the home screen of Trackable Labels. You can now print

Sendle labels.

Quick start guide

Pitney Bowes Operator Guide December 2019 9

Creating a Shippit account

Complete these steps using your PC

1. Visit www.pitneybowes.com/au then select the Shipping drop down.

2. Click on SendPro® + within the Outbound Shipping section.

3. Click Get my free account with Shippit.

4. Complete the form then click Create Account.

5. Once you create your account you will receive an email from Pitney Bowes to complete your billing

details. Please be aware this email can take up to twenty-four hours to arrive.

6. Click on the link in the email instructions to log in to the Shippit website. Use the temporary email

address and password that is supplied within the email.

7. You now need to complete your billing details. Click the drop down arrow on the top right of the

screen and click Billing Details.

8. Now add your card details and confirm by clicking Update.

9. You now need to wait twenty-four hours before you can send Shippit labels via your SendPro +

device.

Complete these steps using your SendPro + device

1. Tap Trackable Labels on the Home screen

2. If you have already created a Sendle account, go to step 6. If not, complete the names and email

field. Tap Continue.

3. You will now receive an email from Pitney Bowes which provides you with a four-digit verification

code. Enter the code and tap Verify.

4. The terms and conditions screen displays. Scroll to the bottom and tap the tick box. Now tap

Accept.

5. To scroll through the different features of Sendle and Shippit, tap Next or tap Skip.

6. Tap the Settings button on the top right of the Trackable Labels display.

7. Tap Carrier Integrations.

8. Tap Connect on the Shippit button.

9. Enter the original email address, (not the temporary email address), that you used to create your

Shippit account then tap Login.

10. Tap Go to Dashboard to return to the home screen of Trackable Labels. You can now print

Shippit labels.

Quick start guide

Pitney Bowes Operator Guide December 2019 10

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