Nortel Voice Mail Manual de usuario

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Norstar Voice Mail 4.0 Security Key Code

Installation Guide

P0908825 Issue 01 Norstar Voice Mail Security Key Code Installation Guide

Norstar Voice Mail Security Key Code

Installation Guide

Introduction

This document provides information about the Norstar Voice Mail options that are

enabled with a Security Key Code and provides instructions for enabling any

Norstar Voice Mail Security Key Code.

Note: For information about enabling Norstar Voice Mail Voice Channels, refer

to the Norstar Voice Mail Voice Channel Upgrade Guide.

The Norstar Voice Mail system options that are enabled with a Security Key Code

are:

• Audio Messaging Interchange Specification (AMIS)

• Digital Networking

• Desktop Messaging seat licences

• Speech Recognition 2 Channels

• Speech Recognition 2 to 4 Channel Upgrade

Note: The Norstar Voice Mail software must be enabled and initialized before any

other Norstar Voice Mail Security Key Codes can be enabled.

Audio Messaging Interchange Specification (AMIS)

The Audio Messaging Interchange Specification (AMIS) is the telecommunication

industry solution to networking remote voice mail systems. AMIS provides

communication among remote sites established on a network.

Digital Networking

The Digital Networking option serves as a link between Norstar Voice Mail or

Meridian Mail systems at different locations. Networking allows the exchange of

voice and fax messages between linked mailboxes on a network. Norstar Voice

Mail systems must have Digital Networking enabled before receiving or sending

network messages. Meridian Mail systems must be equipped with Meridian Mail

Net Gateway before receiving or sending network messages.

Norstar Voice Mail Digital Networking uses Simple Mail Transfer Protocol

(SMTP) to transfer network messages.

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Norstar Voice Mail Security Key Code Installation Guide P0908825 Issue 01

Prerequisites

In order for your Digital Networking software to be functional, the Network

Administrator must:

• install a Network Interface Card in the NAM

• assign the Norstar Voice Mail system a local IP (Internet Protocol) address

• configure the TCP/IP parameters

Desktop Accessories seat licenses

The Norstar Voice Mail Desktop Accessories software consists of three features:

Norstar Voice Mail Desktop Messaging

The Norstar Voice Mail Desktop Messaging feature allows you to create and

receive Norstar Voice Mail Voice or Fax messages on your personal computer

(PC).

Norstar Voice Mail Mailbox Manager

The Norstar Voice Mail Mailbox Manager allows you to administer all the mailbox

features and functions that are available through ƒ ·° ⁄ from your

PC.

Norstar Voice Mail Operator Manager

The Norstar Voice Mail Operator Manager allows the System Coordinator to

administer theNorstar Voice Mail features and functionsthat are availablethrough

ƒ ·° ¤ from a PC.

The Desktop Accessories software has both server and client components. The

server portion resides on the NAM. The client portion of the Desktop Accessories

software must be installed on the PC of each subscriber. The NAM and the PC with

the Desktop Accessories client software, must be on thesame Transmission Control

Protocol/Internet Protocol (TCP/IP) Network in order to provide messaging

services to the client.

The server portion of Desktop Accessories software must be enabled by a seat

license Security Key Code.

The seat license allows a specified number of users to be connected to the NAM at

one time. For example, if you have purchased a Desktop Messaging 10 seat license,

a maximum of 10 PCs with the client portion of Desktop Messaging running can be

connected to the NAM at any one time.

Note: Norstar Voice Mail comes with two Desktop Messaging seat licenses

factory enabled. A maximum of two PCs with the client portion of Desktop

Messaging running can be connected to the NAM at any one time.

Norstar Voice Mail Security Key Code Installation Guide 3

P0908825 Issue 01 Norstar Voice Mail Security Key Code Installation Guide

The Desktop Messaging seat licences can be purchased in four different quantities:

•10

•25

•50

• 100

If you wish to upgrade an original Desktop Messaging seat license, three other

quantities are available:

• 10 - 25

• 25 - 50

• 50 - 100

This guide describes the procedures for enabling any Desktop Messaging seat

license. For instructions on installing the client portion of the Norstar Voice Mail

Desktop Messaging, refer to the Norstar Voice Mail Desktop Accessories Software

Installation Guide.

Speech Recognition Automated Attendant

Speech Recognition Automated Attendant consist of two features:

• External Speech Recognition Automated Attendant - This feature gives outside

callers the abilityof directing their owncalls by speaking the name of the person

they want to reach.

• Internal Speech Recognition Automated Attendant - The feature allows an

internal Norstar Voice Mail user the ability of directing their own calls by using

the Company Directory and speaking the name of the person they want to reach.

AfterSpeechRecognitionisenabled,NorstarVoiceMailautomaticallyenablestwo

Voice Channels for the feature.

Two additional Channels can be added for Speech Recognition by enabling the

Speech Recognition 2 to 4 Channel Upgrade Security Key Code.

Note: Speech Recognition can have a maximum of 4 Channels.

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Norstar Voice Mail Security Key Code Installation Guide P0908825 Issue 01

Prerequisites

In order for your Speech Recognition Automated Attendant software to be

functional, you must:

• add 16 MB of memory to the NAM

• install a Media Services Processor Expansion Card (PEC) in slot 4 of the Media

Service Base Interface Card (BIC) in the NAM for a two Channel Speech

Recognition Automated Attendant

• install another PEC in slot 3 of the BIC if the Speech Recognition Automated

Attendant is upgraded to four Voice Channels

For more information on installing a Media Services Processor Expansion Card

(PEC) or memory (SIMM), refer to the Norstar Applications Module Installation

and Maintenance Manual. The Norstar Applications Module Installation and

Maintenance Manual is included on the Norstar Voice Mail4.0 Documentation and

Client Software CD-ROM. All the Norstar Voice Mail Installation Manuals on the

CD-ROM are protected by the password: Norstar99.

Installation overview

To use this manual, you should be familiar with Norstar and Norstar Voice Mail

terminology.

The installer is responsible for:

• reading this guide

• verifying the Security Key Code requested

• determining your internal Norstar Voice Mail system serial number

• completing the "Security Key Code Upgrade Information Sheet"on page 9

• calling the Norstar Key Code Access Line for your Security Key Code

• recording the Security Key Code on the "Security Key Code Upgrade

Information Sheet"on page 9

• enabling the Security Key Code

• backing up the capabilities file

• rebooting the NAM

All procedures for enabling a Security Key Code can be done from a Norstar two-

line display telephone.

Norstar Voice Mail Security Key Code Installation Guide 5

P0908825 Issue 01 Norstar Voice Mail Security Key Code Installation Guide

Verifying the Security Key Code requested

Before you call the Norstar Key Code Access Line, verify the type of Security Key

Code you are enabling. For example, the Authorization Number on the Norstar

Voice Mail Security Key Code Information Sheet will look like:

In the example above, 00000000 is the Authorization Number and AMIS is the type of

Security Key Code to be enabled. In this example, you would be enabling

Norstar Voice Mail AMIS.

Determining your internal Norstar Voice Mail system serial number

Each Norstar Voice Mail system is identified by a unique internal serial number.

You must have this number written down on the "Security Key Code Upgrade

Information Sheet"on page 9 before you call for your Security Key Code.

To view the internal serial number:

Authorization Number

SAMPLE

1. Press ƒ · ⁄ ﬁ .

2. Enter the default password ¤¤¤‹‡‡¤

(ACCESS2).

3. Press ADMIN .

4. Press NEXT until the display shows:

5. Press SHOW to view the internal Norstar Voice Mail

system serial number.

6. After you have recorded the internal serial number,

press OK .

7. To end this session, press ®.

Password:

RETRY

ACCESS Server

BACK NEXT ADMIN

A. Prt queue mgr

QUIT NEXT SHOW

I. Serial Number

QUIT NEXT SHOW

S#: XXXXXXXXXXX

00000000

AMIS

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Norstar Voice Mail Security Key Code Installation Guide P0908825 Issue 01

Completing the Security Key Code Upgrade Information Sheet

The Security Key Code Upgrade Information Sheet outlines your Norstar Voice

Mailsystemconfiguration. Thispage mustbecompletedbeforeyou callthe Norstar

Key Code Access Line for your upgrade Security Key Code.

The Security Key Code Upgrade Information Sheet includes information about:

• Current number of Voice Channels installed on the Norstar Voice Mail system

• Internal Norstar Voice Mail serial number

Getting your Norstar Voice Mail Security Key Code

After you have completed the Security Key Code Upgrade Information Sheet, you

are ready to call the Norstar Key Code Access Line. Keep the Upgrade Information

Sheet in front of you and dial 1-800-684-5825.

When you are given the Security Key Code, ensure you write it down in the space

provided on the Security Key Code Upgrade Information Sheet.

Entering Security Key Codes

This procedure is for enabling any Norstar Voice Mail Security Key Code .

To enable the Security Key Code:

1. Press ƒ · ° ‹.

2. Enter the System Coordinator Mailbox number and

password and press OK.

3. Press › ›.

4. Press ADD.

5. Enter your Security Key Code and press OK .

Note: After a Key Code is enabled, you should

back up the NAM capabilities file.

6. Press ® to end this programing session.

Log:

QUIT∫∫∫ RETRY∫ ∫ OK

Admin

MBOX∫∫∫ AA∫ ∫ OTHR

Option admin:

ADD∫∫∫ VIEW

Key:

RETRY∫∫∫∫∫∫∫ ∫ OK

Norstar Voice Mail Security Key Code Installation Guide 7

P0908825 Issue 01 Norstar Voice Mail Security Key Code Installation Guide

Backing up the NAM capabilities file

After you have enabled the Security Key Code, you must back up the Norstar Voice

Mail capabilities file. This file contains all upgrade and capability information

about your Norstar Voice Mail system and must be restored along with

Norstar Voice Mail programing if a hard disk drive failure occurs.

Note: If this file is lost and your hard disk drive fails, all upgrades made to your

Norstar Voice Mail system will be lost. Ensure you store this backup in a

safe place.

Before you begin, ensure you have a blank IBM formatted 1.44 MB 3.5" floppy

disk. Label the Diskette SEKUR/Capabilities File.

To back up the capabilities file:

After you have completed backing up the capabilities file, make sure you store the

floppy diskette in a safe place.

1. Press ƒ · ⁄ ﬁ .

2. Enter the default password ¤¤¤‹‡‡¤

(ACCESS2).

3. Press ADMIN .

4. Press NEXT until the display shows:

5. Press SHOW .

6. Press BCKP .

7. Insert the IBM formatted floppy diskette into the

floppy disk drive on the NAM and press OK .

8. Press OK .

9. To end this session, press ®.

Password:

RETRY

ACCESS Server

BACK NEXT ADMIN

A. Prt queue mgr

QUIT NEXT SHOW

E. Bckp/Rstr

QUIT NEXT SHOW

Backup & Restore

QUIT BCKP RSTR

Insert floppy

QUIT OK

Backup complete

8Norstar Voice Mail Security Key Code Installation Guide

Norstar Voice Mail Security Key Code Installation Guide P0908825 Issue 01

Rebooting the NAM

After you have completed the upgrade and backed up the capabilities file, you must

reboot the Norstar Voice Mail system. When you reboot the system, the new

Norstar Voice Mail functionality is automatically enabled.

The reboot option offers four choices: Graceful, Quick, Immediate and Scheduled.

The Graceful option allows an application to terminate all existing calls before

shutting down and restarting. The Quick option allows only 45 seconds for an

application to terminate before the reboot, the Immediate option allows 15 seconds

and the Scheduled option allows you to choose a time when the system will

automatically reboot.

When you are rebooting Norstar Voice Mail, you should use the Graceful option.

However, if the system is not responding to the command, you can speed up the

process by changing the option to a Quick reboot.

1. Press ƒ · ⁄ ﬁ .

2. Enter the default password ¤¤¤‹‡‡¤

(ACCESS2).

3. Press NEXT until the display shows:

4. Press SHOW .

5. Press GRACE to perform a Graceful reboot. Press NEXT

to reach the Quick reboot display.

6. Press YES .

The display changes to show:

7. To end this session, press ®.

Password:

RETRY

ACCESS Server

BACK NEXT ADMIN

System reboot

BACK NEXT SHOW

Reboot type

QUIT NEXT GRACE

Reboot Graceful?

YES NO

Rebooting...

Security Key Code Upgrade Information Sheet 9

P0908825 Issue 01 Norstar Voice Mail Security Key Code Installation Guide

Security Key Code Upgrade Information Sheet

You are now ready to call the Norstar Key Code Access Line at 1-800-684-5825

and receive the Voice Channel Upgrade Security Key Code.

Keep this information sheet with you when you call.

Authorization

Number

Norstar Voice Mail system

Number of Voice Channels installed ❑2 ❑4 ❑6 ❑8

❑10 ❑12 ❑14 ❑16

Security Key Code requested

Internal Norstar Voice Mail Serial Number

KSU information

Norstar KSU Type ❑3X8 ❑6X16 ❑8X24

❑Modular ICS ❑Compact ICS

Norstar KSU Software version ❑Centrex ❑Not Centrex

Total number of incoming lines to the Norstar KSU

Note: You must enter the exact number

Total number of sets attached to the Norstar KSU

Note: You must enter the exact number

You must have the internal Norstar Voice Mail Serial Number. The internal

Serial Number differs from the serial number located on the front of the NAM.

Refer to "Determining your internal Norstar Voice Mail system serial number"

on page 5

Write the Security Key Code in the space provided below.

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