NEC EliteMail LX Manual de usuario

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User’s Guide

EliteMail LX

To access your mailbox by computer

1. Launch Internet browser such as Windows Internet Explorer.

2. In the Address window enter the IP Address of voice mail:

IP Address

3. When the Mailbox Manager page is seen, enter:

User ID (9+extension number)

Security Code

4. Choose your preferred language from the available system languages, and click "Login".

To access your mailbox by telephone from inside your organization

1. Call the voice messaging system.

2. When the system greets you, enter:

Personal ID

Security Code

For assistance, call:

Name

Extension

INTRODUCTION

Welcome to EliteMail LX User’s Guide. The EliteMail LX is a simple yet powerful voice messaging system that can

greet your callers and record your messages. You will find it quick and easy to use.

On the Telephone

The voice messaging system lets you control how your mailbox receives messages and plays them back. You can

change these settings whenever you like, from any telephone. The telephone options consist of:

Menu Conversation

The menu conversation leads you quickly to your destination. You will hear a menu of options. Enter the number

associated with the option to perform the particular task. The voice messaging system’s menu options are

diagrammed as “System Menus” on page 70.

1 for Yes, 2 for No

If you prefer, ask your system manager to set up your mailbox with the 1 for Yes, 2 for No conversation. This

conversation leads you step by step through all of your options with easy, yes-and-no questions. Just enter 1 for

Yes, 2 for No.

Shortcuts

To perform routine tasks quickly, you can enter a sequence of numbers in advance of the conversation questions or

menus.

Rotary Telephones

If your system uses dial pulse detection, you can use a rotary dial (pulse tone) telephone to send and receive

messages and to change your feature settings.

Help

When the system conversation asks you a question, enter 3 to hear a Help menu of options.

Softkeys

If equipped you can use the softkeys on your display telephone. The visual display of softkeys quickly leads you to

your destination. You will see a menu of options. Press the softkey associated with the option to perform the

particular task for your feature settings.

On the Computer

If your system has TeLANophy®, you can manage live telephone calls and all types of messages visually on your

computer screen. TeLANophy is a suite of unified messaging and call management modules. TeLANophy consists of:

ViewMail®

All of your voice messages are brought together in one window with ViewMail. You can access and prioritize your

messages and respond to them by using your personal computer.

ViewMail for Microsoft® Messaging

You can access all of your messages — voice mail and e-mail — in your Microsoft Inbox, whether you are using

Outlook 98, Outlook 2000, Outlook XP, or Outlook 2003.

ViewCall®Plus

All of your inbound and outbound calls can be managed visually from your desktop computer. You can customize

your call control applications by integrating ViewCall Plus with other applications, such as Microsoft’s Office suite.

Help

For more detailed information about TeLANophy, use the:

Online Help system (press F1 or use the Help menu)

SETTING UP YOUR MAILBOX

First, fill in the blanks on the inside front cover of this guide and perform the procedure To access your mailbox from

inside your organization provided on the inside front cover. This makes your mailbox ready to use and enrolls you on

the system as a subscriber.

The system will ask you to record your name, spell your name (if required), record a personal greeting, and set your

security code.

You should set a security code that only you know. This prevents someone else from hearing your messages and

changing your mailbox settings. You can change your security code as often as you like.

After you have set up your mailbox by telephone, you can also begin using TeLANophy. Contact your system manager

to get TeLANophy set up on your desktop.

To set up your mailbox

1. Access your mailbox by telephone (see inside front cover).

2. Answer the system questions. Enter 1 for Yes, 2 for No. If you are not sure, enter 2. You can always change the

option later.

3. When the system asks you if you are satisfied with your settings, enter 1 to confirm.

CHECKING AND LEAVING MESSAGES

Depending on your system, you can use a telephone or computer to:

Check new messages

Leave a message to one or more subscribers or guests

Leave a message to a group

Review messages

Redirect a message

Modify or cancel a message after leaving it

Archive a message

Record a conversation

Checking New Messages

Checking new messages by telephone

New messages are messages that you have not yet heard. The system notifies you when you have new messages.

It also sorts your messages by sender. If the system does not know who left a message, it says that the message is

from your message box.

After you listen to the messages from a subscriber, you can reply immediately; you do not have to dial the subscriber’s

extension.

To check new messages by telephone

1. Access your mailbox.

2. Press the New softkey or enter 4 to check new messages. Follow the system instructions. Enter 1 for Yes, 2 for

No.

Optional Playback Features

The system manager can set up special options for your mailbox to:

Play your new messages automatically each time you call the system.

Provide additional security by always requiring both a personal ID and a security code to play messages.

Tell you how long it will take to play your messages.

One or more of these features may not be available at your site.

Checking New Messages by Computer

If your system uses ViewMail or ViewMail for Microsoft Messaging, you can check messages visually from your

computer.

Information about each message is provided on the screen. When available, names, telephone numbers, and a

subject are included with messages. ViewMail also provides the length of the message and the time it was sent.

You can listen to messages either with a computer sound device or a telephone.

To check new messages from your computer

1. Start ViewMail or Outlook with View Mail for Microsoft Messaging installed and connect to voice mail.

2. Double-click the message to open it.

3. Use the VCR-style buttons to play and respond to the message.

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