NEC AccuSync 120 Manual del propietario

oice Mail

and

Voice Response System

User Guide

Intelligent Hybrid System

Voice Mail Function Numbers

67 + Mail Box - Mail Box Key - for direct access to mailbox

68 + 0 - Voice Mail Service - skip message forward and replaying

68 + 1 - Voice Mail Service - skip message backward and replaying

69 + 0 - Conversation Record - Start/stop manual conversation record

69 + 1 - Conversation Record - Delete conversation and re-record

69 + 2 - Conversation Record - Cancel call record and delete

70 + Mailbox - Automated Attendant - set call forward to Voice Mail.

71 + Mailbox - Greeting Message - select one of three greetings.

Programming a Voice Mail Key

1. Press SPK key.

2. Dial 851.

3. Press the key you want to program.

4. Enter the 2-digit function number,

followed by any additional information

required. (See table below.)

5. Press HOLD.

Voice Mail Function Keys VMS

MailboxPassword VMS

To Check the Function of a

Programmable Function Key

1. Press CHECK.

2. Press the programmed key.

The programmed function is

displayed.

Setting Your Password

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code 65#.

3. Dial new four digit password.

4. Dial #.

5. Your password will be spoken to you.

6. Dial 0# to confirm (or 1# to cancel).

7. Hang up.

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 65#.

5. Dial new four digit password.

6. Dial #.

7. Your password will be spoken to you.

8. Dial 0# to confirm (or 1# to cancel).

9. Hang up.

Deleting Your Password

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code 65#.

3. Dial 9999.

4. Dial #.

5. Dial 0# to confirm (or 1# to cancel).

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 65#.

5. Dial 9999.

6. Dial #.

7. Dial 0# to confirm (or 1# to cancel).

8. Hang up.

Function Service

Code Optional Function Option

Code

Help 0#

Replay Message 1#

Pause/Restart the Playback 4#

Erase Message and Play Next

Message

(during message playback) 7#

Save Message and Play Next Message 9#

Copy the Message 2#

Skip Playback Forward 8 seconds 3#

Skip Playback Backward 8 seconds 6#

Broadcast the Message 28#

Play Message 1#

Exit *#

Erase All Messages 7# Confirm Erase 0#

End Recording of Message 9#

Broadcast Message to a Multiple

Address Group 2#

Play 31#

Record 32#

Greeting

Message 1

Erase 37#

Play 35#

Record 33#

Greeting

Message 2

Erase 38#

Play 36#

Record 34#

Greeting

Message 3

Erase 39#

Notify to an Extension 1#

Notify to an External Number 2#

Cancel Notification 0#

Message Notification 61#

Exit *#

Set Automated Attendant 62#

Play Messages

“First In First Out 63#

Play Messages

“Last In First Out 64#

Password Setting 65#

Message Registration Control

Setting 66#

Exit *#

VoiceMailServiceCodes VMS

Voice Mail Messages VMS

Listening to Messages

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Messages are automatically played

back.

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 1#.

5. Listen to messages.

Recording a Message to Send to a

Mailbox

1. Press SPK key or lift handset.

2. Dial 884 (default).

3. Dial *.

4. Dial the mailbox number you wish to

send a message to.

5. Dial #.

6. Record message.

7. Hang up.

Voice Mail Access from Outside

1. Dial in to listen to your personal

greeting.

2. After your greeting has ended, two

short beeps will be heard.

3. Enter your password (if set).

4. Dial #.

5. You now have access to the service

code options for your mailbox

(e.g. dial 1# to listen to your

messages).

Broadcast List

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code 2#.

3. Dial abbreviated broadcast list

number (0-9).

4. Dial #.

5. Record Message.

6. Hang up.

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 2#.

5. Dial abbreviated broadcast list

number (0-9).

6. Dial #.

7. Record Message.

8. Hang up.

Transferring a Message to a

Broadcast List

1. After the message playback has

ended,

2. Dial 28#.

3. Dial abbreviated broadcast list

number (0-9).

4. Dial #.

5. Dial 0# to accept.

6. Hang up.

Message Notification VMS

Setting Message Notification

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code 61#.

3. Dial 1# for an extension call, 2# for an

outside call, or 0# to cancel.

4. If either 1# or 2# is dialled, enter

telephone number followed by # (it is

not necessary to enter a trunk access

code).

5. The dialled number will be read out.

6. Dial 0# to confirm (or 1# to cancel).

7. Hang up.

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 61#.

5. Dial 1# for an extension call, 2# for an

outside call, or 0# to cancel.

6. If either 1# or 2# is dialled, enter

telephone number followed by # (it is

not necessary to enter a trunk access

code).

7. The dialled number will be read out.

8. Dial 0# to confirm (or 1# to cancel).

9. Hang up.

Cancelling Message Notification

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code 61#.

3. Dial 0# to cancel.

4. Dial 0# to confirm (or 1# to cancel).

5. Hang up.

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 61#.

5. Dial 0# to cancel.

6. Dial 0# to confirm (or 1# to

cancel).

7. Hang up.

Personal Automated Attendant VMS

Forwarding Your Calls to Voice Mail

System Phone

1. Press Automated Attendant key

(SC 851:70) repeatedly until the

desired call forward setting is made –

All, No Answer, Busy, Busy/No

Answer, Cancel.

-OR-

2. Press SPK key or lift handset.

3. Dial 790 and then select the desired

call forward setting.

1for All Calls.

2for No Answer.

3for Busy.

4for Busy/No Answer

0Cancel call forward.

5. Hang up.

Single Line Telephone

1. Lift Handset.

2. Dial 790 and then select the desired

call forward setting.

1for All Calls.

2for No Answer.

3for Busy.

4for Busy/No Answer

0Cancel call forward.

3. Hang up.

You can also set call forward while

accessing your mailbox by selecting the

Voice Mail service code 62# (Automated

Attendant).

32# Record Message 1

33# Record Message 2

34# Record Message 3

To Record a Greeting Message

System Phone

1. Press Voice Mail Access key

(SC 851:67)

2. Dial service code (see table below).

3. Record your message, after the beep.

4. Dial 9# to end the recording.

5. Hang up.

Single Line Telephone

1. Lift Handset.

2. Dial 884 (default).

3. Enter mailbox number (& password).

4. Dial service code (see table below).

5. Record your message, after the beep.

6. Dial 9# to end the recording.

7. Hang up.

To Listen to a Greeting Message

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code (see table below).

3. Listen to the message and hang up.

Single Line Telephone

1. Lift Handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code (see table below).

5. Listen to the message and hang up.

31# Play Message 1

35# Play Message 2

36# Play Message 3

Personal Automated Attendant VMS

To Erase a Greeting Message

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Dial service code (see table below).

3. Dial 0# to erase message.

Single Line Telephone

1. Lift Handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code (see table below).

5. Dial 0# to erase message.

37# Erase Message 1

38# Erase Message 2

39# Erase Message 3

Selecting a Greeting Message to Play

System Phone

1. Press Change Attendant Message

key (SC 851:71) repeatedly to toggle:

Message 1 = Lamp extinguished

Message 2 = lamp steady

Message 3 = lamp flashing.

Single Line Telephone or a System

Phone without a ‘Change Attendant

Message’ key, cannot change the

Greeting Message.

ConversationRecording VMS

AUTOMATIC RECORDING

Automatic Recording starts automatically

when the call is answered.

MANUAL RECORDING

To Start Manual Recording

1. Press the Manual Conversation

Recording Key at any time during the

conversation.

Storing a Manual Recording

Message

1. If prompted at end of call, enter the

mailbox number where to store

message.

-OR-

If Callback Mode is set, wait for the

Voice Mail system to ring back after

call has ended, then enter the mailbox

number where to store the message,

and dial #.

If you do not answer the callback or

you do not specify a mailbox number,

the recorded conversation will be

deleted.

Programming a Manual Conversation

Recording Key

1. Press SPK key.

2. Dial 851.

3. Press the key you want to program.

4. Dial service code 69.

5. Dial 0.

6. Press HOLD.

Listening to a Recorded Conversation

System Phone

1. Press Voice Mail Access key

(SC 851:67).

2. Messages are automatically played

back.

Single Line Telephone

1. Lift handset.

2. Dial 884 (default).

3. Enter mailbox number (and

password).

4. Dial service code 1#.

5. Listen to messages.

General Message VMS

To listen to the General Message

System Phone

Your MW lamp flashes when there is a

new General Message. A voice message

eriodically reminds you.

1. While telephone is idle, dial 4.

-OR-

2. Press the SPK key or lift handset.

3. Dial 711.

Normally your MW lamp will now go off.

If it continues to flash, you have

unanswered

Message Waiting requests or

new messages in your Voice Mail

mailbox.

Single Line Telephone

1. Press the SPK key or lift the handset.

2. Dial 712.

3. Dial 5 (Listen).

4. Listen to message.

5. Dial 5 again to repeat.

6. Hang up.

To Record the General Message

1. Press the SPK key or lift the handset.

2. Dial 712.

3. Dial 7 (Record).

4. Record message, then dial # when

finished.

5. Hang up.

To Erase the General Message

1. Press the SPK key or lift the handset.

2. Dial 712.

3. Dial 3 (Erase).

4. Press Hold to cancel without erasing

(System Phone only).

5. Hang up.

PersonalGreeting VRS

To enable a Personal Greeting

1. Press the SPK key or lift handset,

and Dial 713.

-OR-

Press the Call Forwarding (Device)

key (SC 851:17).

2. Dial 7.

3. Record your Personal Greeting, or

if you already have Personal Greeting

or Park and Page set up, you can

dial:

7 to re-record

5 to listen (then # to listen again)

3 to erase (press HOLD to cancel

erase)

4. Dial # + Personal Greeting condition:

2 = Busy/No Answer

4 = Immediate All Calls

6 = No Answer

5. Dial the destination to receive your

calls. The destination can be:

· A co-worker’s extension.

· Off-premise via Common

Abbreviated Dialling (by entering

813 + bin number).

· Greeting without forwarding so

caller hears busy (by entering

your extension number).

· You cannot forward to a

Department Group pilot number.

6. Dial Personal Greeting type:

2 = All calls

3 = Outside calls only

4 = Intercom calls only

7. Hang up.

Your DND or Call Forwarding (Device)

Programmable Function Key flashes

when Call Forwarding is activated.

To cancel your Personal Greeting

1. Press the SPK key or lift handset.

2. Dial 713 + 73.

3. Hang up.

VRS Messages VRS

To Record, Listen to or Erase a VRS

Message via DISA

1. Place a call into the system.

2. After the system answers, dial the

DISA password (default=000000).

3. Dial 716 and the VRS password.

4. Dial the function you want.

7 = Record

5 = Listen

3 = Erase

5. Dial the message number (01-48).

6. Record the message and press # to

end recording.

· If you dialled 7 to record, you can

dial # to listen to the message

you just recorded.

· If you dialled 5 to listen, you can

dial 5 and message number to

hear it again or if you want to

record, listen to or erase another

message, go to step 4.

· If you dialled 3 to erase, you must

go to step 7 (hang up).

7. Hang up.

VRS Message Numbers

By default, VRS message numbers are

not assigned. In your system, the

following message numbers have been

assigned to common VRS messages.

Message Name

Message

Number

(01~48)

Automated Attendant

Guidance Message

General Message

Preamble Message

To Record a VRS Message

1. Press SPK key or lift handset.

2. Dial 716.

3. Dial 7 (Record).

4. Dial the message number (01-48).

Ensure that the message number

selected is not used for other VRS

functions.

5. Record your message, after the beep.

Normally, your message cannot

exceed 2 minutes. If you hear,

“Recording finished,” you have

exceeded the allowed message

length.

6. Press # to end the recording.

7. Hang up.

To Listen to a Recorded Message

1. Press SPK key or lift handset.

2. Dial 716.

3. Dial 5 (Listen).

4. Dial the message number (01-48).

You’ll hear the previously recorded

message. If you hear a beep instead,

there is no previous message

recorded.

5. Press # to listen to the message

again.

6. Repeat from step 3 to listen to anothe

message.

7. Hang up.

To Erase a Recorded Message

1. Press SPK key or lift handset.

2. Dial 716.

3. Dial 3 (Erase).

4. Dial the message number (01-48).

5. Press HOLD (system phone only) to

Cancel the procedure without erasing

(and return to step 3).

6. Hang up to erase the message.

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