AT&T Network Adapter 25 Manual de usuario

555-520-706

Issue 1, June 1987

AT&T SYSTEM 25

SWITCHED LOOP

ATTENDANT

CONSOLE

USER GUIDE

AT&T

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-520-706.

Contact: Your AT&T sales representative or

Call: 800-432-6600, Monday to Friday between 7:30 am

and 6:00 EST, or

Write: AT&T Customer Information Center

2855 North Franklin Road

PO. Box 19901

Indianapolis, Indiana 46219

Switched Loop Attendant Console User Guide

Prepared by System 25

Document Development Group and the

AT&T Documentation

Management Organization

TABLE OF CONTENTS

INTRODUCTION

Overview

Support Information

ATTENDANT FEATURES

Answering Calls

Attendant Message Waiting

Conference

Extending Calls

Hold

Inspect

Night Service

Paging

Park

Placing Calls

Position Busy

System Alarm

Testing Your Consoles

Time Functions

STANDARD MULTILINE FEATURES

Account Code Entry

Automatic Intercom

Call Accountability

Call Coverage

Call Following

Call Pickup

Direct Station Selectlon (DSS)

Hands-Free Answer on Intercom (HFAI)

Incoming Calls Group

Last Number Dialed

Manual Signaling

Placing Data Calls From Your Console

Programming Numbers

Recal l

Repertory Dialing

Speakerphone

Speed Dialing

Transfer

GLOSSARY

INTRODUCTION

Overview

As your System 25’s attendant, you are often the first

person whom outside callers speak to when they dial your

organization.

You are well equipped to handle these and any

other types of calls. Your Switched Loop Attendant Console

(SLAC) provides the same useful features that other voice

terminals in the system have. In addition, your console has

special capabilities that enable you to perform the following

attendant tasks quickly and efficiently:

Answer or place calls, then extend them to other

stations

Visually identify the source of calls

Prevent calls. from being lost or ignored

Set up outgoing trunk calls

Alert system users to messages waiting

Establish conference calls

Monitor system alarms.

This guide contains the operating procedure for every

feature that can be used at your console. System 25 has

two kinds of features, fixed and assignable, that transform a

telephone into a voice terminal. A fixed feature is one that is

standard (that is, built-in or ready-to-use) and does not have

to be activated by the System Administrator. An assignable

feature is one that must be activated by the System

Administrator before you can use it.

Continued

Overview (Contd)

In this guide, fixed features are identified by a preprinted

checkmark in the box at the beginning of each procedure.

Assignable features that the attendant always has are

marked in the same way.

The boxes for other assignable

features are blank; as a reminder, you may wish to check

the boxes of the additional assignable features you have.

Discuss the assignable features you need with your System

Administrator.

A System 25 can have either one or two Attendant

Positions. At any position, the basic SLAC can be used

alone or with a Direct Extension Selector Console. The size

and needs of your company will determine whether you have

the basic SLAC or the SLAC + Selector Console combination.

This user guide provides instructions for both arrangements.

Your SLAC has three types of buttons. Each type is

represented in a special way in this guide:

Type

Examples

Keypad buttons

7, #

Feature buttons with

[HOLD], [SPEAKERPHONE]

dark backgrounds and

permanent labels

Feature buttons with

light backgrounds and

changeable labels

Continued

Overview (Contd)

In addition to the Introduction, this user guide has two main

sections, Attendant Features and Standard Multiline

Features. The first section contains the procedures that you

will be using most of the time in your duties as attendant to

answer, originate, and extend calls. It also includes

procedures for using features that are unique to your

attendant console.

The second main section contains

additional procedures that are available to you and all other

voice terminal users.

Use the Table of Contents near the

front of the guide to find the procedures you need.

The Glossary at the back of this guide has feature

descriptions and definitions of many terms, abbreviations

and acronyms used in the procedures. The Quick Reference

Card inside the back cover contains feature access codes

and can be used for listing various optional dial codes.

SWITCHED

LOOP

ATTENDANT

CONSOLE

SELECTOR

CONSOLE

Support Information

Before getting into the specific procedures, you should

become familiar with the following console features that

have general application.

Handset Tones

System 25 signals you with several tones heard through the

handset. The tones and their descriptions are listed below.

• Dial Tone (a continuous steady tone) -

You can dial.

• Confirmation Tone (three short tones) - Your action

has been accepted. Proceed to the next step.

• Ringback Tone (slow repeating on/off tone) - The

number you dialed is ringing.

• Busy Tone (repeating on/off tone)

- The number you

dialed is busy.

• Fast Busy Tone (fast repeating on/off tone) - The

number or access code you dialed was busy,

misdialed, or restricted.

• Preferred Route Tone (five short tones) -

Your call is

waiting in line for the preferred route. You may wait

by staying off-hook, or you may hang up and try again

later.

Continued

Support Information (Contd)

Ringing Tones

System 25 signals you with four distinctive rings. The rings

and their descriptions are listed below.

•

Inside Call (one long ring, repeated) - Your call is from

a person inside your company.

Outside Call (two short rings, repeated) - Your call is

from someone outside your company.

Abbreviated Alert (one short burst of ringing) - Either a

new call has entered the queue, or you have received

a busy-to-idle reminder, a held call reminder, or a

manual signal.

Priority Ring (two short rings followed by one long

ring, repeated)

- A call is being set up remotely for

this phone via Third Party Call Setup, a data feature.

Selector Console Operation

The Selector Console allows

pressing one or two buttons

you to call an inside number by

rather than by dialing several

digits. The bottom row of buttons (except for the rightmost

position, which is for testing the console) is used for

selecting the “hundreds group”

of each extension number.

These seven Group Select buttons are administered and

labeled in accordance with the system’s numbering plan.

The 100 Direct Extension Selection (DXS) buttons above the

Group Select row have fixed numbering from 00 through 99

and are used to select specific extension numbers within a

hundreds group.

For example, to call extension 273, you

press the 200 Group Select button on the bottom row

followed by the 73 DXS button; to call 4519, you press 4500

and 19.

Continued

Support Information (Contd)

Loop Buttons

The voice communications paths between your console and

the system switch are called loops. Your Switched Loop

Attendant Console gets its name from the system’s ability

to hold incoming attendant-bound calls in a queue and

switch them to the console by way of these voice loops.

Calls are directed to the console in a predetermined,

prioritized sequence.

The console receives the calls one at a

time; while you are busy with a call, any other calls will wait

in the queue until you are ready for the next one.

You will answer all incoming calls at the five <LOOP>

buttons on the upper left side of the console. The loops

also carry all calls placed from the console, although other

buttons (such as those on the Selector Console) may be

used to start the calls.

Automatic Loop Selection

Whenever an incoming call is ringing, lifting the handset

(going off-hook) automatically connects you to the caller. If

your console is idle and you want to place a call, lifting the

handset automatically gets dial tone for your call at one of

the <LOOP> buttons.

In a few situations, you may have to press a <LOOP>

button when you answer or place a call. The console

procedures will provide specific instructions when this is

necessary.

Continued

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