NEC ElectraElite IPK Manual de usuario

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ROGRAMMING

ANUAL

Stock Number 750825

Document Revision 1

(Release 1000)

NEC America, Inc. reserves the right to change the specifications, functions, or features at

any time without notice.

NEC America, Inc. has prepared this document for use by its employees and customers. The

information contained herein is the property of NEC America, Inc. and shall not be

reproduced without prior written approval of NEC America, Inc.

Dterm is a registered trademark of NEC Corporation and Electra Elite is a registered

trademarks of NEC America, Inc. Windows is a registered trademark of Microsoft

Corporation. AT&T is a registered trademark of American Telephone and Telegraph

Company. Lucent Technologies is a trademark or service mark of Lucent Technologies Inc.

Nortel Networks and the Nortel Networks logo are trademarks of Nortel Networks.

NEC Infrontia, Inc.

6535 N. State Highway 161

Irving, TX 75039-2402

Technology Development

Programming Manual i

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PREFACE

SECTION 1ABOUT THIS MANUAL

The Programming Manual provides the technician with all of the necessary

information for programming the Elite IPK system.

Programming can be accomplished using a PC or a Multiline Terminal.

SECTION 2MANUAL ORGANIZATION

This manual provides instructions for programming the Elite IPK system.

Chapter 1 – Multiline Terminal Programming

This chapter includes the basic information for programming the system.

Chapter 2 – Memory Blocks

This chapter includes all of the Memory Blocks used to program the system. Detailed

programming instructions are provided for each Memory Block.

Chapter 3 – Advanced Applications

This chapter includes information for code restrictions, Automatic Route Selection

(ARS) and ISDN-PRI Call-by-Call.

Appendices

The appendices include the function time chart, character codes and the display

abbreviations.

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Document Revison 1 Elite IPK

ii Preface

___________________________________________________________________________________

SECTION 3SUPPORTING DOCUMENTS

A set of manuals for the Electra Elite system provides all the information necessary to

install and support the system. Other manuals included in the set are described

below.

This manual provides detailed information related to every feature available in the

system.

Electra Elite IPK General Description Manual

This manual provides general information about the system features, configuration,

and standards. An overview of the Elite IPK system that is useful when presenting

information to potential customers is provided.

Electra Elite IPK System Hardware Manual

The System Hardware Manual is intended for the system installer and provides

detailed instructions for installing the Elite IPK KSU, ETUs, Multiline Terminals, and

optional equipment.

Electra Elite IPK Least Cost Routing Manual

This manual provides instructions to the service technician for programming the

customer site for least cost routing.

Electra Elite IPK Automatic Call Distribution Manual

This manual provides the service technician with instructions for programming the

ACD. This manual can also be used by the ACD supervisor at the customer site to

become familiar with the ACD/MIS feature.

Electra Elite IPK Job Specifications Manual

This manual is intended to help the technician install and maintain the Electra Elite

system. Job specification worksheets are provided. When these worksheets are

completed, they provide all of the system programming values and configuration

information necessary to help technicians maintain the system.

Elite IPK Document Revison 1

Programming Manual iii

___________________________________________________________________________________

Electra Elite IPK ACD Plus Installation Manual

This manual provides general information about the ElectraElite IPK ACD Plus

features, installation procedures and feature programming. The NEC Electra Elite IPK

ACD Plus is an Automatic Call Distribution card that supports up to 40 Agents and 12

supervisors at one time.

Electra Elite IPK Wireless System Manual

This manual describes the system and provides hardware installation and

programming procedures for the Electra Elite IPK Wireless Communication System

(WCS).

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Document Revison 1 Elite IPK

iv Preface

___________________________________________________________________________________

THIS PAGE INTENTIONALLY LEFT BLANK

Programming Manual i

___________________________________________________________________________________

TABLE OF CONTENTS

Chapter 1 Multiline Terminal Programming

Section 1 General Information ............................................................................ 1-1

Section 2 Programming the System ................................................................... 1-1

2.1 Features of Programming ................................................................ 1-2

2.2 System Programming Modes ............................................... 1-3

2.3 Before Programming ............................................................ 1-4

2.3.1 Check Points ....................................................................... 1-4

2.3.2 Preliminary Points ................................................................ 1-4

2.4 Writing System Data ............................................................. 1-5

2.5 Programming Methods ......................................................... 1-6

2.5.1 Initializing the System .......................................................... 1-6

2.5.2 Using the Multiline Terminal for Programming .................... 1-6

2.5.3 Entering Programming Mode ............................................... 1-8

2.5.4 Page Switching .................................................................... 1-9

2.5.5 Station Port Numbering Plan ............................................. 1-11

Section 3 System Data List ................................................................................ 1-12

Chapter 2 Memory Blocks

Section 1 Programming System Data Using the Memory Block ...................... 2-1

1-1-00 Pause Time Selection .................................................................................2-2

1-1-01 DP Interdigit Time Selection ........................................................................2-3

1-1-02 Hookflash Time Selection ............................................................................2-4

1-1-03 Hold Recall Time Selection (Non-Exclusive Hold) ......................................2-6

1-1-04 Automatic Redial Time Selection................................................................2-7

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