Multitech MultiModem MT5600ZDX Manual de usuario

Model MT5600ZDX

Data/Fax Modem

Model MT5600ZDXV

Voice/Data/Fax Modem

User Guide

Model MT5600ZDX / MT5600ZDXV

PN S0000134 Revision C

This publication may not be reproduced, in whole or in part, without prior expressed written

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents

hereof and specifically disclaims any implied warranties of merchantability or fitness for any

particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes in the content hereof without obligation of Multi-Tech Systems,

Inc. to notify any person or organization of such revisions or changes.

Revision Date Description

A 01/14/97 Manual released

B 09/15/98 Added #V, Class 2 fax, and V.90 information

C 01/22/01 Added descriptions of more AT commands, FCC Part 15

regulations, and installation in Linux operating systems

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc.

Adobe and Acrobat are trademarks of Adobe Systems Incorporated. MNP and Microcom

Network Protocol are trademarks of Microcom, Inc. K56flex is a registered trademark of

Rockwell International Corporation and Lucent Technologies Corporation. Microsoft, Windows,

Windows 95, Windows 98, Windows NT, and Windows 2000 are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries. All other

brand and product names mentioned in this publication are trademarks or registered trademarks

of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082;

5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627;

5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423;

5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204;

5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653;

D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274. Other patents pending.

Notice

Though these modems are capable of 56K bps download performance, line impairments, public

telephone infrastructure and other external technological factors currently prevent maximum

56K bps connections.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

U.S.A

(763) 785-3500 or (800) 328-9717

Fax (763) 785-9874

Technical Support (800) 972-2439

Internet http://www.multitech.com

Contents

Chapter 1: Introduction.................................................................................................... 2

Product Description and Features.............................................................................. 2

What’s In Your Modem Package? .............................................................................. 4

Related Manuals ........................................................................................................ 4

Chapter 2: Installation ...................................................................................................... 6

What You Will Need.................................................................................................... 6

Safety Warnings ......................................................................................................... 6

Connecting the Modem to Your System ..................................................................... 7

Connections for the MT5600ZDX............................................................................... 7

ANoteAbout Power Connection, Surge Protectors, and Lightning............................ 8

Power-On Test............................................................................................................ 8

Connections for the MT5600ZDXV ............................................................................ 9

Installing the Modem Driver...................................................................................... 10

Removing an Old Modem Driver .............................................................................. 10

Installing Your Data Communications Software........................................................ 11

Connecting to the Internet ........................................................................................ 11

Dial-Up Networking .................................................................................................. 12

Installing Dial-Up Networking in Windows 95/98 ................................................ 12

Installing Dial-Up Networking in Windows 2000 ................................................. 13

Installing Dial-Up Networking in Windows NT 4.0 .............................................. 14

Sending a Fax .......................................................................................................... 15

About the LED Indicators ......................................................................................... 15

References............................................................................................................... 16

Chapter 3:Advanced Options ........................................................................................ 18

Configuring Your Software........................................................................................ 18

Configuring Your Modem.......................................................................................... 19

Chapter 4:AT Commands, S-Registers, and Result Codes........................................... 21

AT Commands Reference ........................................................................................ 22

S-Registers .............................................................................................................. 39

Result Codes............................................................................................................ 44

Chapter 5: Troubleshooting............................................................................................ 48

None of the Indicators Light ..................................................................................... 48

The Modem Does Not Respond to Commands ....................................................... 49

The Modem Dials But Cannot Connect.................................................................... 50

The Modem Disconnects While Online .................................................................... 51

The Modem Cannot Connect WhenAnswering ....................................................... 52

File Transfer Is Slower Than It Should Be................................................................ 52

Data Is Being Lost .................................................................................................... 53

There Are Garbage Characters on the Monitor ........................................................ 53

The Modem Doesn’t Work with Caller ID ................................................................. 53

Fax and Data Software Can’t Run at the Same Time............................................... 54

AppendixA: Regulatory Compliance.............................................................................. 56

FCC Part 15 ............................................................................................................. 56

FCC Part 68 Telecom ............................................................................................... 57

Fax Branding Statement........................................................................................... 58

Canadian Limitations Notice..................................................................................... 58

iii

International Modem Restrictions............................................................................. 59

EMC, Safety, and R&TTE Directive Compliance...................................................... 59

New Zealand Telecom Warning Notice .................................................................... 59

South African Notice................................................................................................. 60

Appendix B: Technical Specifications............................................................................. 61

Appendix C: Loopback Tests.......................................................................................... 64

Local Analog Loopback Test (V.54 Loop 3) .............................................................. 64

Remote Digital Loopback Test (V.54 Loop 2) ........................................................... 65

Local Digital Loopback Test (V.54 Loop 2) ............................................................... 66

Appendix D: Warranty, Service, and Technical Support................................................. 68

Limited Warranty ...................................................................................................... 68

Online Warranty Registration ................................................................................... 68

Service ..................................................................................................................... 69

NorthAmerican Products ................................................................................... 69

International Products ........................................................................................ 69

Replacement Parts................................................................................................... 70

Technical Support..................................................................................................... 70

Recording Modem Information ................................................................................. 70

Internet Sites ............................................................................................................ 70

Appendix E: Upgrading the Modem ............................................................................... 71

Appendix F: Installing a Modem in Linux........................................................................ 74

Index .............................................................................................................................. 77

Chapter 1: Introduction

1 Introduction

Introduction

Congratulations on your purchase of the MultiModemZDX or the

MultiModemZDXV modem. You have acquired one of the finest intelligent data/fax

or voice/data/fax modems available today from one of the world’s oldest modem

manufacturers: Multi-Tech Systems, Inc. This manual will help you install,

configure, test, and use your modem.

Product Description

The MultiModemZDX and MultiModemZDXV modems incorporate the K56flex™

and V.90 protocols, both of which enable Internet connections at data rates up to 56K

bps over standard phone lines. These protocols are able to send data downstream to

your computer at high speeds by taking advantage of the fact that data on the phone

network normally is converted from digital to analog only once before it reaches your

modem. Upstream transmissions and transmissions between client modems have a

maximum data rate of 33.6K bps. Line conditions may cause modems to connect at

speeds lower than the stated data rate maximums.

The MultiModemZDX and MultiModemZDXV modems offer interactive automatic

dialing and command mode configuration. You can store four command lines or

phone numbers of up to 31 characters each in the modem’s nonvolatile memory. The

modem pulse-dials or tone-dials, and recognizes dial tones and busy signals for

reliable call-progress detection. It can also detect AT&T calling card tones. It is FCC-

registered for connection to phone networks without notification to the phone

company.

Features

General Features

•Complies with major ITU-T, TIA, and EIA international standards to ensure

compatibility with other modems.

•Uses DTMF and tone detection to distinguish data and fax calls when used

with software that supports these features.

•Supports serial port speeds to 230.4K bps with compatible serial ports.

•Supports Caller ID (North American versions only).

Data Features

•Supports ITU-T V.90 and K56flexTM speeds plus 33.6K, 31.2K, 28.8K, 26.4K,

24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300

bps.

Note: Under the 56K bps standards, you can asymmetrically download data

from an ISP at speeds up to 53K bps, but upload only at speeds up to 33.6K bps.

Client-to-client operation is also limited to 33.6K bps.

1 Introduction

•Supports automatic fallback to slower speeds in noisy line conditions, and fall

forward to faster speeds as conditions improve.

•Supports ITU-T V.42 LAP-M and MNP Class 3 and 4 error correction.

Supports ITU-T V.42bis (4-to-1) and MNP 5 (2-to-1) data compression.

•Automatically disables compression when transferring already-compressed

files.

•Can autodial, redial, pulse (rotary) and touch-tone dial.

•Detects dial tones and busy signals for reliable call-progress detection.

•Compatible with the standard AT command set used by most communication

programs.

•Supports the H.324 protocol (videophone ready).

•Supports Plug and Play (PnP).

•Routes voice, data, or fax calls on a single phone line using distinctive rings.

•Can be flash upgraded.

Fax Features

•Supports V.17, Class 1, Class 2, and Group 3 fax standards, allowing the

MultiModem fax to communicate with other fax modems as well as with fax

machines.

•Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps,

4800 bps, 2400 bps, or 300 bps.

Voice Features (Model ZDXV only)

Supports full-duplex speakerphone. Can record and play back answering

machine messages using optional microphone and speaker.

Supports telephone answering machine (TAM) including voice mail control,

record/playback, and call screening with the included communications

program.

Software Considerations for the MT5600ZDXV: You will need data communi-

cations (datacomm) software, fax communications software, and an appropriate

application to access the Personal Voice Mail features of the MT5600ZDXV. You

will need Microsoft Windows 3.1 or higher to run these programs. Then you can

use the MT5600ZDXV to:

•speed dial

• mute a phone call

•place a call on hold

•forward or transfer a call

•three-way or conference call

•fax from any Windows application

•record phone conversations

1 Introduction

Communications Program Features

Included on the CD with your modem is a communications program. After

installing this program, you can:

•Upload and download data files.

•Send faxes at preset times.

•Upload and download data files.

Store incoming voice messages and faxes.

Retrieve stored messages, faxes, and phone numbers (phone number retrieval

requires Caller ID service from your phone company).

Print a received fax.

For detailed information about operating your modem under the included

communications program, refer to the CD containing the User Guide.

What’s In Your Modem Package?

Your modem package has several components. Make sure you have all of them

before trying to operate your modem. Your package includes:

An MT5600ZDX data/fax modem or an MT5600ZDXV voice/data/fax modem

A DC power transformer

One RJ11 phone cable

A printed Quick Start Guide

A system CD containing modem drivers and this User Guide

A CD containing a communications program and other programs.

Four vinyl gripper feet for the bottom of the modem

Brochure with warranty registration card

If any of these items are missing, please contact Multi-Tech Systems or your dealer/

distributor (see Appendix D for information on contacting Multi-Tech via telephone,

fax, or the Internet).

Related Manuals

The following manuals are available from the Multi-Tech Web site and FTP site.

82076200 MT56XX Fax Class 1 Developer’s Guide

ftp://ftp.multitech.com/manuals/pdf/developers%20kits/5600fax.pdf

82006502 Fax Class 2 Developers’s Kit

ftp://ftp.multitech.com/manuals/pdf/developers%20kits/82006502.pdf

Chapter 2: Installation

2 Installation

Introduction

This chapter shows you step-by-step how to set up your Multi-Tech modem, test it,

and make your first calls.

What You Will Need

Before starting, make sure you have everything you will need.

We supply

4An MT5600ZDX data/fax modem or a MT5600ZDXV voice/data/fax modem

4A DC power transformer

4One RJ11 phone cable

4A printed Quick Start Guide

4An system CD containing modem drivers and this User Guide

4A CD containing a communications program and other programs

4Four vinyl gripper feet for the bottom of the modem

You supply

4A computer with an available serial port. The processor speed should be at least

75 MHz in order to take full advantage of the ZDXV’s telephony features.

4A shielded RS232 serial cable with a male DB-25 connector on one end and a

connector to match your computer’s serial port on the other end.

4A nearby AC power outlet

4A nearby phone jack

4(Optional) If you want speakerphone functions along with the ability to record

sound or .WAV files through the sound card at the same time, you will need:

•One stereo PC microphone

•One stereo male to male patch cord

•One sound card

•Speakers

Safety Warnings

•Use this product only with UL- and CUL-listed computers.

•Never install phone wiring during a lightning storm.

•Never install a phone jack in a wet location unless the jack is specifically designed

for wet locations.

•Never touch uninsulated phone wires or terminals unless the phone line has been

disconnected at the network interface.

•Use caution when installing or modifying phone lines.

•Avoid using a phone (other than a cordless type) during an electrical storm; there

is a risk of electrical shock from lightning.

•Do not use a phone in the vicinity of a gas leak.

•To reduce the risk of fire, use only 26 AWG or larger telephone line cord.

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