Multitech MultiModem II MT5600BA-V.92 Manual de usuario

MultiModem®II

Data/Fax Modem

MT5600BA-V92

User Guide

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 2

MultiModem II User Guide

MT5600BA–V92

S000408F

Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to

revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any

person or organization of such revisions or changes.

Revision History

Revision

Date

Description

05/04/09

Added a link to the Multi-Tech Web site for the Multi-Tech Warranty statement.

10/06/09

Added 47 CFR FCC Part 15 Class B statement. Added English RoHS statement. Added Web Technical

Support portal.

11/15/10

Provided two options for returning to normal service in the MODEM BUSIED OUT SECTION on page 22.

12/12/12

Removed CD references and added Installation Resource information. Updated RoHS and FCC.

12/11/13

Added UL translations.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks or registered trademarks of Multi-Tech Systems, Inc.

Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other brand and

product names mentioned in this publication are trademarks or registered trademarks of their respective companies.

Patents

This device is covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560;

5,815,567; 5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257;

5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395;

5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; D353,598; 5,355,365; 5,309,562; 5,301,274.

Other patents pending.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit

http://www.multitech.com/kb.go.

Installation Resources

To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Technical Support

Business Hours: M-F, 9am to 5pm CT

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 3

Contents

Chapter 1 –Description and Features .................................................................................................5

Product Description .....................................................................................................................5

Analog Telecom Safety Warnings .................................................................................................5

AT Commands and Fax Developer Guides .....................................................................................6

Technical Specifications ...............................................................................................................6

Chapter 2 - Installation.......................................................................................................................8

Connecting the Modem to Your System........................................................................................8

Installing the Modem Driver.........................................................................................................9

Chapter 3 - Using the Front Panel .....................................................................................................12

Modem Configuration................................................................................................................12

LED Indicators............................................................................................................................12

Liquid Crystal Display (LCD) ........................................................................................................13

Key LCD Options ........................................................................................................................20

Chapter 4 - Leased Line Operation ....................................................................................................27

Two-Wire/Four-Wire Setup........................................................................................................27

Four-Wire Setup ........................................................................................................................28

Dial Backup................................................................................................................................28

Chapter 5 - Remote Configuration ....................................................................................................30

Basic Procedure .........................................................................................................................30

Setup.........................................................................................................................................30

Changing the Remote Configuration Password............................................................................30

Changing the Remote Escape Character......................................................................................31

Chapter 6 - Callback Security ............................................................................................................32

Setup Procedures.......................................................................................................................32

Calling Procedure.......................................................................................................................35

Callback Security Commands......................................................................................................35

Chapter 7 - Installing on Linux ..........................................................................................................37

Standard Linux Serial Port Definitions.........................................................................................37

Installation ................................................................................................................................37

Setup.........................................................................................................................................37

Chapter 8 - Troubleshooting.............................................................................................................39

None of the Indicators Light .......................................................................................................39

Modem Does Not Respond to Commands...................................................................................40

Modem Cannot Connect When Dialing .......................................................................................40

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 4

Modem Disconnects While Online..............................................................................................41

Modem Cannot Connect When Answering..................................................................................42

File Transfer is Slower Than It Should Be.....................................................................................42

Data is Being Lost.......................................................................................................................42

There are Garbage Characters on the Monitor ............................................................................42

Modem Doesn’t Work with Caller ID ..........................................................................................43

Appendix A - Regulatory Information ...............................................................................................44

FCC Part 68 Telecom...................................................................................................................44

47 CFR –FCC Part 15 Class B .......................................................................................................45

Industry Canada.........................................................................................................................45

Canadian Limitations Notice.......................................................................................................46

EMC, Safety, and R&TTE Directive Compliance............................................................................46

International Modem Restrictions ..............................................................................................47

New Zealand Telecom Warning Notice .......................................................................................47

South African Notice ..................................................................................................................48

Waste Electrical and Electronic Equipment Statement ................................................................48

Restriction of the Use of Hazardous Substances (RoHS)...............................................................49

Information on HS/TS Substances According to Chinese Standards..............................................50

ROHS HT/TS Substance Concentration........................................................................................51

Appendix B - Upgrading the Firmware ..............................................................................................52

Appendix C - Pin Descriptions...........................................................................................................54

RS-232 Pin Descriptions..............................................................................................................54

RS-232 Cable Pin Outs ................................................................................................................55

Leased Line Pin Outs ..................................................................................................................55

Index ...............................................................................................................................................56

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 5

Chapter 1 –Description and Features

Product Description

This modem supports two- and/or four-wire leased lines. The four-wire leased line includes the dial

backup and automatic leased line restoration features.

The MultiModem II offers interactive automatic dialing. You can store four command lines or telephone

numbers in the modem’s nonvolatile memory. The modem pulse- or tone-dials and recognizes dial tones

and busy signals for reliable call-progress detection.

The MultiModem II front panel includes a liquid crystal display and four buttons, which together can be

used to either display the current connection status of the modem or to configure the modem. The

MultiModem II also can be configured through standard AT commands.

Analog Telecom Safety Warnings

Before servicing, disconnect this product from its power source and telephone network. Also:

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet

locations.

●Use this product with UL and cUL listed computers only.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock

from lightning.

●Do not use a telephone in the vicinity of a gas leak.

CAUTION: To reduce the risk of fire, use only 26 AWG or larger UL Listed or CSA Certified

telecommunication line cord.

Avertissements de sécurité télécom analogique

Avant de l'entretien, débrancher ce produit de son réseau d'alimentation et de téléphone. également:

●Ne jamais installer du câblage téléphonique pendant un orage électrique.

●Ne jamais installer de prises téléphoniques à des endroits mouillés à moins que la prise ne soit

conçue pour de tels emplacements.

●Utilisez ce produit avec UL et cUL ordinateurs répertoriés seulement.

●Ne jamais toucher fils ou des bornes téléphoniques non isolés à moins que la ligne téléphonique

n'ait été déconnectée au niveau de l'interface réseau.

●Faire preuve de prudence au moment d'installer ou de modifier des lignes téléphoniques.

●Éviter d'utiliser le téléphone pendant un orage électrique. Il peut y avoir un risque de choc

électrique causé par la foudre.

●N'utilisez pas un téléphone à proximité d'une fuite de gaz.

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 6

ATTENTION: Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de

télécommunications 26 AWG au de section supérleure.

AT Commands and Fax Developer Guides

AT Commands and Fax Class 1 and Class 2 Developer Guides for this product are published in separate

documents. You can download these from the Multi-Tech Installation Resources website at

www.multitech.com/setup/product.go.

Technical Specifications

Your MultiModem II modem meets the following specifications:

Trade Name

MultiModem® II

Model Number

MT5600BA

Server-to-Client Data

Rates

V.92/56K speeds when accessing a V.92 server

(actual speed depends on server capabilities and line conditions)

Client-to-Client Data

Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800, 14400, 12000,

9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

14400, 12000, 9600, 7200, 4800, 2400, 300 bps

Data Format

Synchronous and asynchronous

Commands

AT Commands, V.25bis

Command Buffer

60 characters

Modem Compatibility

V.92, V.90, 56K, V.34 enhanced, V.34, V.32terbo, V.32bis, V.32, V.25bis,

V.22bis, V.22; Bell 212A and 103/113; V.42, V.42bis; V.21 & V.23 in

international versions, V.44

Fax Compatibility

V.17/14.4K, Group 3, Class 1, 1.0, 2

Error Correction

V.42

Data Compression

V.44 (6:1 throughput), V.42bis, MNP Class 5 (2:1 throughput)

Speed Conversion

Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19200,

38400, 57600, 115200, and 230400 bps

Mode of Operation

Fax online modes; full duplex over dial-up and two-wire or four-wire leased

lines; data mode, command mode, online command mode, V.54 test mode

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Transmission Level

-11 dBm (dial-up—varies depending on country or region for which the

modem is set), -10 dBm (leased-line)

Frequency Stability

±0.01%

Receiver Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic Range

33 dB

Connectors

One DB25F (RS-232C/D) connector; three RJ-11s

Cables

Three modular telephone cords (USA); country- or region-specific cordage for

International models; one 9-pin to 25-pin serial cable for International

models; external power supply

Note: Any cables connected to the computer should be shielded to reduce

interference.

Indicators

32-character backlit LCD for status and configuration information; LEDs for

Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal Ready, and

Test Mode

Speaker

1-inch speaker for call progress monitoring

Manual Controls

Power switch, speaker volume control, four LCD control buttons

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 7

Operating

Temperature1

32°–120° F (0°–50° C) ambient under closed conditions

UL Listed at 40°C

Humidity Range

25–85% (non-condensing)

Storage Temperature

14°–185° F (-10° to +85° C)

Power Requirement

9 to 12Vdc @ 650mA

Power Supply

Requirement:

Listed ITE power supply, marked “LPS” or “Class II”,

output rated: 9 to 12Vdc, 650mA

Dimensions

6.2" wide × 1.4” high x 9.0" deep (15.8 cm × 3.6 cm x 22.9 cm)

Weight

2 lbs. (0.9 kg)

Limited Warranty

2 years

Certifications

CE Mark

EMC: FCC Part 15 Class B, EN 55024, EN55002 Class B

Safety: cUL, EN 60950, UL 60950

Telecom: CS03, FCC Part 68, TBR21

Intelligent Features

Plug and Play; remote configuration for centralized setup and management;

pass-through and fixed callback security; AT command compatible; autodial,

redial, repeat dial; pulse or tone dial; dial pauses; auto answer; caller ID;

adaptive line probing; automatic symbol and carrier frequency during start-

up, retrain, and rate renegotiation; DTMF detection; call status display, auto-

parity and data rate selection; keyboard- and front panel-controlled modem

options; monitor and LCD displays for modem options; non-volatile memory;

storage of up to four command strings or telephone numbers of up to 40

characters each.

1UL Listed at 40° C, limited by power supply. UL Certification does not apply or extend to an ambient

above 40° C and has not been evaluated by UL for ambient greater than 40° C. “UL has evaluated this

device for use in ordinary locations only. Installation in a vehicle or other outdoor locations has not been

evaluated by UL. UL Certification does not apply or extend to use in vehicles or outdoor applications or

in ambient above 40° C.”

Répertorié UL à 40° C, limitée par la puissance d'alimentation. Certification UL ne s'appliquent ni

s'étendre à l'une température ambiante supérieure à 40° C et n'a pas été évalué par UL pour ambiante

supérieure à 40° C. «UL a évalué cet appareil pour une utilisation dans des endroits ordinaires

seulement. Installation dans un véhicule ou d'autres emplacements en plein air n'a pas été évaluée par

UL. La certification UL ne s'applique pas ou s'étendre à utiliser dans des véhicules ou les applications en

extérieur ou dans ambiante dépasse 40 ° C.»

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 8

Chapter 2 - Installation

Connecting the Modem to Your System

1. Turn off your computer.

PHONE LINE LEASED

MultiModem II Connections

2. Connect the modem to your PC:

a. Plug one end of the serial cable into the modem’s RS-232 connector.

b. Plug the other end into your PC’s serial port connector (COM1 or COM2).

3. Connect the modem to the telephone line (dialup connection):

a. Plug one end of the phone cable into the modem’s LINE jack.

b. Plug the other end into a public switched telephone network (PSTN) wall jack.

Note: The LINE jack and PHONE jack are not interchangeable. Do not plug the phone into the LINE

jack and do not plug the leased line cable into the PHONE jack.

Note: Regulatory agencies may impose certain restrictions on equipment connected to public

telephone systems.

4. Connect two- or four-wire leased line

a. Plug one end of a two- or four-wire phone cable into the modem’s LEASED jack.

b. Connect the other end to a leased line wall jack or terminals.

Note: Modems with the leased line feature support dial backup.

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 9

5. Connect the phone to the modem (optional). For voice-only calls, plug a telephone into the

modem’s PHONE jack.

6. Connect the modem to the AC power outlet:

a. Plug the power supply into an AC power outlet or power strip.

b. Plug the power supply’s cable into the POWER jack on the modem.

Note: Use only the power supply supplied with the modem. Use of any other transformer voids

the warranty and can damage the modem.

7. Test the modem by turning it on (a power switch is located on the front panel).

When you apply power, the modem performs a diagnostic self-test, indicated by the TM indicator

lighting for a few seconds, after which the LCD should light. If this does not happen, check that the

power switch is on, the power supply is solidly connected, and the AC outlet is live. If these

measures do not work, refer to Troubleshooting.

Installing the Modem Driver

If you use Windows 2000 or newer, you must install the modem driver.

1. Download the driver from the Multi-Tech Installation Resources website. To do this:

a. Go to http://www.multitech.com/setup/product.go and select your model from the Product drop

down list.

b. Click Drivers.

c. Click the link for a driver and extract the files to a folder on your hard drive.

2. With your computer turned off, ensure that your modem is connected properly, and then turn on your

computer. When it boots up, the computer should detect the modem and open the Found New Hardware

Wizard.

3. When prompts to let Windows connect to Windows Update, select No, not this time and click Next.

4. Select Install from a list or specific location and click Next.

5. Select Search for the best driver in these locations. Uncheck Search removable media.

6. Check Include this location in the search.

7. Click Browse and select the folder where you extracted the drivers.

8. Click Next.

9. Click Continue Anyway, if prompted.

10. Click Finish to exit.

11. Restart your computer if prompted.

Chapter 3 –Using the Front Panel

Multi-Tech Systems, Inc. MT5600BA-V92 User Guide 10

12. Setting Your Country or Region Code

You must configure your modem to match the defaults of the country or region in which you are

using it. Choose from any of the three methods:

●Using the LCD Panel

●Using the Global Wizard

●Using AT Commands

Finding Country or Region Codes

To find the country or region codes for your device:

1. Go to http://www.multitech.com/PRODUCTS/Info/approvals and click on global modems.

2. Select your country or region and device from the drop down list.

3. Click Display.

Using the LCD Panel

1. Start at the Status LCD and use the down arrow to move through the menu to the Region Select LCD.

2. Use the right arrow to move from the Region select LCD, across the Region Setting Options LCD, to

the Current Setting LCD.

3. If the current setting shown is not the one for your region, arrow across to the Region Profile LCD.

The question mark represents the question “Is this the region you want?” If B5 is your region, press

Enter. If it is not the one you want, arrow across until you see the code you desire. Refer to Finding

Country or Region Codes for details.

4. When you reach the region code you want, press Enter. Option Set appears.

5. After setting the region profile, you can re-power the modem or use the arrows to move back and

up the menu tree to return to the Status LCD.

Using the Global Wizard

If your computer runs Windows, use the Global Wizard to configure you modem for a specific country or

region with just a few mouse clicks.

1. Go to http://www.multitech.com/setup/product.go and select your model from the Product drop

down list.

2. Click Software and click the Global Wizard link.

3. Click Open.

4. Click Next, Yes, Next, and Finish to complete the install.

5. Click Start | All Programs | Global Wizard and select Global Wizard.

6. Click Next. The Global Wizard searches for your modem.

7. Click Next after your modem is identified.

8. Select the country or region in which the modem will be used. Click Next.

9. Review your choice. If it is correct, click Next to configure the modem.

10. Click Finish to exit.

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