Motorola SURFboard SB5102 Manual de usuario

Title

SB5102 Cable Modem User Guide

Click your selection (there is a complete Contents on page vii):

Introduction

Introduces your SB5102 cable modem and the controls on the Front Panel and Rear

Panel.

Before You Begin

Lists the items needed to install your SB5102 cable modem and describes Precautions,

Signing Up for Service, and Computer System Requirements.

Installation and Configuration Overview

Provides an overview and links for cabling and configuring your SB5102 cable modem.

Troubleshooting

Provides suggestions to fix common problems.

Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SB5102 cable modem.

Motorola SB5102 Cable Modem

SB5102 Cable Modem User Guide ii

SAFETY AND REGULATORY INFORMATION

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT

BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACECABLES. TO

PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE

BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND

TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE

PERSONNEL.

CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the

Equipment.

It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the

equipment by local lightning strikes and other electrical surges.

This product was qualified under test conditions that included the use of the supplied cable between system components. To be in

compliance with regulations, the user must use this cable and install it properly.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all

applicable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes.

To prevent overheating, do not block the ventilation holes on the sides of the cable modem.

Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced

air to remove dust.

SB5102 Cable Modem User Guide iii

This device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that

comes with the product.

Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article

820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies the

CATV cable ground shall be connected in the grounding system of the building, as close to the point of cable entry as practical.

Caring for the Environment by Recycling

REGULATORY INFORMATION

FCC Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B

Personal Computers, Motorola, Inc. Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under

sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is

identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment

being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by

47CFR 2.909. The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR, Parts 2 and 15.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European

Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information

about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.

SB5102 Cable Modem User Guide iv

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Canada - Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

SB5102 Cable Modem User Guide v

This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided

with this product, please ask your service provider or point-of-purchase representative, as the case may be.

•THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY,

SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS.

• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT

APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or

change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a

particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, and

Windows Me

are registered trademarks and

Windows XP is a trademark

Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered

trademark

of Apple Computer, Inc. Navigator is a

registered trademark of

Netscape Communications Corporation

. UNIX is a registered trademark of the Open Group in the United States and other countries. Linux is a registered trademark

of Linus Torvalds. All other

product or service names are the property of their respective owners. © Motorola, Inc. 2006.

SB5102 Cable Modem User Guide vii

Contents

Introduction ............................................................................................................................................1

Front Panel ............................................................................................................................................. 2

Rear Panel ..............................................................................................................................................3

Before You Begin ...................................................................................................................................4

Precautions ............................................................................................................................................5

Signing Up for Service ..........................................................................................................................6

Computer System Requirements .........................................................................................................7

Ethernet Card .....................................................................................................................................7

Installation and Configuration Overview .............................................................................................8

Cabling and Startup for a Single User .................................................................................................9

Configuring TCP/IP ..............................................................................................................................11

Configuring TCP/IP in Windows 98, Windows 98 SE, or Windows Me ...........................................12

Configuring TCP/IP in Windows 2000 ................................................................................................15

Configuring TCP/IP in Windows XP ...................................................................................................19

Verifying the IP Address ..................................................................................................................... 25

Verifying the IP Address in Windows 98, Windows 98 SE, or Windows Me ..................................26

Verifying the IP Address in Windows 2000 or Windows XP ............................................................27

Renewing Your IP Address .................................................................................................................28

Cabling for Multiple Users .................................................................................................................. 29

SB5102 Cable Modem User Guide viii

Troubleshooting .................................................................................................................................. 30

Front-Panel Lights and Error Conditions ..........................................................................................32

Contact Us ............................................................................................................................................ 33

Frequently Asked Questions ..............................................................................................................34

Glossary ............................................................................................................................................... 36

Software License ................................................................................................................................. 38

SB5102 Cable Modem User Guide 1

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Introduction

Congratulations, you have a new Motorola® SB5102 cable modem. It provides

high-speed access to the Internet and other online services. This cable modem transmits

and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up

modem, your cable modem is always online. Just open your browser and surf!

You can use your high-speed, upgradeable cable modem to connect one or more

computers in your home or business to the Internet. You can connect:

• A single computer equipped with an Ethernet adapter directly to the Ethernet port on

the SB5102 cable modem

• Up to 63 computers to a single SB5102 cable modem using an Ethernet hub as

shown in “Cabling for Multiple Users” on page 29

Easier!

Unlike dial-up modems or ISDN, you’re always on,

always connected.

Faster!

Your cable modem is up to 100 times faster than a

dial-up modem. It lets you enjoy surfing the Web

without the long wait. Because many network and

other factors can affect performance, the actual

speed will vary.

Better!

Your cable modem is made by the company with

over 50 years of cable TV expertise.

SB5102 Cable Modem User Guide 2

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Front Panel

The lights provide information about power, communications, and errors:

During normal operation, the Power, Receive, Send, and Online lights are on and the

PC/Activity light flashes when the cable modem is transferring data.

Key Light Flashing On

1Power Startup diagnostics in progress The cable modem is powered on

2 Receive Scanning for a receive

(downstream) channel connection The downstream channel is

connected

3Send Scanning for a send (upstream)

channel connection The upstream channel is connected

4Online Scanning for a network

connection The startup process is complete

5 PC/Activity Transmitting or receiving data A device, such as a computer or

hub, is connected to the Ethernet

connector on the back of the

SB5102.

The model number on your cable modem may

be different than in the illustrations and screen

images in this guide.

SB5102 Cable Modem User Guide 3

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Rear Panel

The rear panel provides cabling connectors and the power receptacle.

Key Item Description

1ETHERNETProvides a connection to Ethernet equipped computers using a cable

terminated with an RJ-45 connector.

2 CABLE Provides a connection to the coaxial cable (coax) outlet.

3POWER Provides AC power to the cable modem.

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