Motorola SB4200 - SURFboard - 38 Mbps Cable Modem Manual de usuario

High-Speed Access to the Internet

SURFboard

Cable Modem

SB4200 User Guide

Declaration of Conformity

We,

Motorola, Inc.

Broadband Communications Sector

6450 Sequence Drive

San Diego, CA, U.S.A.

declare under our sole responsibility that the

SURFboard Cable Modem Model SB4200i

to which the declaration relates is in conformity with the following standards:

EN55022 EN55024 EN60950

CISPR 22 CISPR 24 IEC950 : 1991 + A1 : 1992 + A2 : 1993 +

A3 : 1995 + A4 : 1996

following the provisions of the Directive(s) of the Council of the European Union:

EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC

Caution

This product was qualified under test conditions that included the use of the supplied cable between system

components. To be in compliance with regulations, the user must use this cable and install it properly.

Use only an ac line cord that complies with the country’s product safety requirements.

To ensure regulatory and safety compliance, use only the provided Ethernet, USB, and power cables.

form or by any means without written permission of the publisher.

Motorola and the stylized M logo are registered trademarks of Motorola, Inc. All other product or service marks are the property of

their respective owners.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part

of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied

or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose. Motorola may

make improvements or changes in the product(s) described in this manual at any time.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Installation and Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up a USB Driver in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting Up a USB Driver in Windows 2000 and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring for TCP/IP in Windows 95, 98, and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring for TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Verifying Your IP Address in Windows 95, 98, and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Verifying Your IP Address in Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Table of Contents (cont’d)

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the SB4200 Device Listing from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Removing the USB Driver from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Removing the SB4200 Device Listing from Windows 2000 and Windows Me . . . . . . . . . . . . . . . . . . 42

Removing the USB Driver from Windows 2000 and Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Recovery after Installation Errors with Win98_SE and Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Home Print Exit

Introduction Before You Begin Installation Configuration Troubleshooting Legal

Easier!*

Always on, always connected

Faster!**

Up to 100 times faster than a phone modem

Better!***

A great choice for Internet access

Just open your browser and surf!

surf!surf!

surf!

Congratulations, you have a new state-of-the-art SB4200 cable modem! This

high-speed, upgradeable modem enables you to connect your home or business

computer to a DOCSIS-compliant data network. The SB4200 transmits and receives

data at much higher speeds than traditional telephone or ISDN modems.

It provides high-speed access to the Internet and other online services.

A Universal Serial Bus (USB) port is available for a single-user direct connection to

USB-equipped computers. The standard Ethernet connection provides network service

to single or multiple users.

Unlike a telephone modem, the SB4200 is always online. Just open your browser and

surf.

* Unlike analog phone modems and ISDN, you’re always on, always connected.

** Actual speed will vary. Many network and other factors affect download speeds.

*** SURFboard is made by the company with over 50 years of cable TV expertise.

Home Print Exit

Introduction Before You Begin Installation Configuration Troubleshooting Legal

Top and Front Panel

The standby button suspends your Internet service. The six front-panel lights provide

information about power, communications, and errors.

Item Description

1 Standby

Switch

Press this switch to disable the Ethernet and USB ports on the

SB4200. No data is transmitted or received. Press this switch again

to transmit and receive data. The Standby button offers added

Internet security. When the standby switch is activated, all other

lights turn off.

2Power

LED

When the light is flashing, startup diagnostics are being performed.

A solid light indicates the SB4200 is powered on.

3 Receive

LED

When the light is flashing, the SB4200 is scanning for a receive

channel connection. A solid light indicates the channel connection

is acquired.

4Send

LED

When the light is flashing, the SB4200 is scanning for the send

channel connection. A solid light indicates the channel connection

is acquired.

Home Print Exit

Introduction Before You Begin Installation Configuration Troubleshooting Legal

Top and Front Panel

Item Description

5Online

LED

When the light is flashing, the SB4200 is scanning for the network

configuration server connection. A solid light indicates the network

connection is acquired.

6Activity When the light is flashing, the SB4200 is transmitting or receiving

data. When the light is off, the SB4200 is not transmitting or

receiving data.

7 Standby After pressing the Standby button on the top of the SB4200, the

Standby light turns on indicating the Ethernet and USB ports are

disabled (not receiving or transmitting data). Internet service is

interrupted until the Standby button is pressed again. The Standby

button offers added Internet security.

Home Print Exit

Introduction Before You Begin Installation Configuration Troubleshooting Legal

Rear Panel

The rear panel provides cabling connectors, status lights, and the power receptacle.

Item Description

1 LINK/ACT When the light is on, the Ethernet connection is available. A blinking

light indicates data is being transferred.

2This port is the Ethernet connector that transfers data to and from

your computer.

3 100 The light is on when a 100Base-T link is established and off when a

10Base-T link is established.

4USB This port provides a direct connection to USB equipped computers.

5•This is the recessed reset button.

6 CABLE This port transfers data to and from the service provider.

7POWER This connector provides power to the SB4200.

Home Print Exit

Introduction Before You Begin Installation Configuration Troubleshooting Legal

Before You Begin

Before you begin the installation, check that you have:

You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting

your SB4200 to the nearest cable outlet. If you have a TV attached to the cable outlet,

you may need a 5-900 MHz splitter to use both the TV and the SB4200. Both the coaxial

cable and the RF splitter are readily available at consumer electronic stores.

Item Description

Power cord Required for connecting the SB4200 to the AC

electrical outlet.

One 10/100Base-T

shielded Ethernet cable

Required for connecting to the Ethernet port.

One USB cable Required for connecting to the USB port.

SB4200 User Guide

CD-ROM

Contains the User Guide and USB drivers necessary

for connecting to USB port.

Power cord

10/100Base-T

shielded

Ethernet cable

USB cable

SB4200

User Guide

CD-ROM

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