Motorola SURFboard SBG900 Manual de usuario

1Connect the Power cord to the modem and a

wall outlet or surge protector

2Connect the Cable line from the Cable jack

(or splitter) to the back of the modem.

3Wait until the first four lights of modem are solid,

4Connect computer to modem.

Your computer has an Ethernet card:

Connect an Ethernet cord from the back of your

computer to the Ethernet plug on the modem.

Your computer does not have an Ethernet card:

Connect a USB cord from the USB port on the

modem to an available USB port on the front or

back of your computer. Have the USB Driver disk/CD

ready before continuing. You will be immediately

asked to provide USB drivers when you connect the

USB cord to the PC and modem.

Note: USB may not work with Windows 95 or 98.

Your computer has neither Ethernet nor USB:

You will need to buy and install an Ethernet card for

your computer before continuing.

5Open Internet Explorer (or other browser)

If service is ready and devices are connected properly,

you should see a “Cable Modem Login” screen. Type

your TCC Username (login) and Password. Your

password is case-sensitive. If you do not have your

password, contact our office and it can be picked up or

sent to you.

Ethernet…

USB port

Initial connection requires a computer directly plugged into the modem via Ethernet or USB. Once a

wired connection is established, you can log into the router administration console to configure Wireless

Access and setup Security.

TCC Motorola SBG900 Setup Guide

Connectin

our Moto

ola SBG900 Cable Modem

On a computer wired* to the SBG900 over Ethernet or USB, open a web browser.

* Do not attempt to configure the SBG900 over a wireless connection.

Open a browser (Internet Explorer, Firefox, etc.), click in the Address/Location field, and

type http://192.168.0.1. Hit the ENTER key. The following Login window should appear:

In the User ID field, type admin

In the Password field, type motorola

Click the Log In button to display the SBG900 configuration (see below):

Startin

the SBG900 Setu

Pro

ram

To configure the ESSID:

Start the SBG900 Setup Program as described in .Starting the SBG900 Setup Program..

On the left frame, click Wireless.

Click the NETWORK tab to display:

Make sure the Enable Wireless Interface box is checked if you plan to connect any pc’s wirelessly.

The ESSID is just a name for your network. You can choose anything; the default is Motorola.

Channel number can be any number from 1 to 11. The lower channels appear to work a little better.

Cordless phones and other wireless devices within range of the modem may interfere with your signal.

If you think this is happening, try changing channels and test it until you see an improvement.

Leave all other settings alone, and click Save Changes.

Enable Wireless

Setu

Name & Channel

Encryption is very important to keep non-authorized users from using your connection. This would not

only make your connection slower but they perpetrate virus, spam or illegal activities through your

connection. WPA encryption is secure and easy to setup and use.

On the left frame, click Wireless.

Click the SECURITY tab to display:

Click WPA for Security Mode and click Apply.

Under WPA CONFIGURATION, click AES for the WPA Encryption type.

Click the Local (WPA-PSK) WPA Authentication type

Make up a passcode of 4-8 numbers and letters: __ __ __ __ __ __ __ __

Type it in the PSK Passphrase box under Local

You will need to type this passphrase on any computer you want connected to your Wireless Internet

Click Save Changes

Set u

Securit

on the SBG900

The SBG900 firewall protects the SBG900 LAN from undesired attacks and other intrusions from the

Internet. This section shows you how to setup a Firewall policy for your network/connection.

On the SBG900 Setup Program left panel, click Firewall and click POLICY.

Click basic to display the predefined firewall policy templates.

Caution! Firewalls are not foolproof. Choose the most secure firewall policy you can. To enable

easy network setup, the default firewall policy is None, which provides no security.

Select a Firewall setting by clicking a circle. Choose the Highest setting you think you can get by with

To create your own set of “rules” for the firewall policy, click the Advanced link at the top of the Policy

page. To be alerted of activity stopped by the firewall or seeing a history log, click the ALERT or

LOGS tabs at the top of the Firewall page.

A Firewall uses a logical system for identifying and blocking potential attacks and unwanted data

transmission. The Firewall will be transparent to most Internet applications, but some services which

either depend heavily on milliseconds of delay or that send and receive data regularly without actual

requests from the user end may be affected by a Firewall. If this happens, try setting up a Custom policy

that best “overlooks” services like this (gaming, etc.)

Set u

Firewall Protection

Front/Back of modem

The lights are the best

connection indicators.

If the Receive, Send

or Online lights are

this usually indicates

a Cable Line

problem. Please

contact our office to

check the line. If the

top four lights are

solid, the connection

to the modem should

be fine. Continue

through this guide for

your solution.

The diagram above

shows what should be

plugged into this

modem. You cannot

use the Ethernet AND

the USB ports at the

same time. Only one

computer can be

plugged into this

modem. Others must be

connected wirelessly.

There is no on/off

switch. To reboot

modem, pull the power

cord and plug it back in.

Rebooting

Sometimes a connection between modem and computer(s) can get “stuck”. In the technical industry, we

call this a “hiccup”. When a hiccup happens, nothing may actually be wrong or broken, your equipment

just stops talking to each other and may not be able to start again.

The best thing to do is reboot everything involved. Start by unplugging the power cord on the back of

the modem (black Motorola box) and plug back in. Wait about 30 seconds to see if the 4 lights come

back on solid. When they come back on, then restart your computer(s) and try the Internet.

169.X.X.X IP Address

An IP address starting with 169 indicates that Windows knows you have network capabilities but is not

able to talk to the network for one of a few reasons: network is down, modem not working, Ethernet

card or USB port are not working, Windows networking is not working.

You can contact our Help Desk at 1-800-326-4168 or contact us to have a technician check the line.

Anti-Virus/Security Programs

It has gotten increasingly more common to see Anti-Virus and Security programs “shut off” your

Internet because their last update did not seem to work or when they feel “broken” or compromised.

Basically, if they can’t run properly, then they feel it best to keep you protected by shutting off your

access to the Internet. To test/fix this, you can open the program and turn off their protection

temporarily or UNINSTALL* the program and reinstall it.

We only suggest this option if you have the CD for reloading the program and are comfortable with

removing/reloading programs. It’s also wise to limit your time online while your AV/S program(s) are removed.

General connection & troubleshootin

If you have trouble with your connection, try the following:

A) Check the lights on the modem

Power, Send, Receive and Online should be ON/Solid

B) Check your cords and cables

Sometimes, cords and cables just get unplugged or are connected incorrectly. Check the

power, ethernet or USB and cable cords to make sure they are connected properly. Use

the first page of this guide as a reference.

B) Power Cycle

Turn off your computer and the modem; wait 30 minutes and turn the modem back on

When the Power, Send, Receive and Online lights are solid, turn on your computer and try the

internet.

C) Try a computer plugged directly into the modem (not wirelessly)

If you see our Login page, your internet IS working properly

D) Disable all Anti-Virus, Security and Firewall programs

These programs (like Norton Anti-Virus) can block your internet if they are not setup

properly or if they see your connection as an intrusion. You can typically “right” click their

icon in the lower right corner and choose Disable. If you have the program CD, you might

even uninstall them and re-install them later.

E) Call our Help Desk

The toll-free phone number is 1-800-326-4168

They are available 7 days/week from 7 AM until 11 PM

F) Call TCC for further support

There is no charge to have a technician come out and check the line/modem to ensure

the Internet service and connection are working properly.

There is a $50/hour charge to setup a router and/or network for you

Other troubleshootin

–

no connection

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