Motorola SB5100 - SURFboard - 38 Mbps Cable Modem Manual de usuario

Title

SB5100 Series Cable Modem User Guide

Click your selection (there is a complete Contents on page v):

Introduction

Introduces your SURFboard cable modem and the controls on the Top and Front Panel

and Rear Panel.

Before You Begin

Lists the items needed to install your SURFboard cable modem and describes

Precautions, Signing Up for Service, and Computer System Requirements.

Installation and Configuration Overview

Provides an overview and links for cabling and configuring your SURFboard cable

modem, including Setting Up a USB Driver.

Troubleshooting

Provides suggestions to fix common problems.

Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SURFboard cable modem.

SURFboard

Cable Modem

SB5100 Series Cable Modem User Guide ii

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT

EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO

PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE

BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND

TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

Caution: Changes Or Modifications Not Expressly Approved By The Party Responsible For Compliance Could Void The User’s Authority To

Operate The Equipment.

It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the

equipment by local lightning strikes and other electrical surges.

This product was qualified under test conditions that included the use of the supplied cable between system components. To be in

compliance with regulations, the user must use this cable and install it properly.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all

applicable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes.

To prevent overheating, do not block the ventilation holes on the sides of the cable modem.

Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced

air to remove dust.

SB5100 Series Cable Modem User Guide iii

Caring for the Environment by Recycling

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These

limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and

can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European

Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information

about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.

SB5100 Series Cable Modem User Guide iv

This device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that

comes with the product.

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided

with this product, please ask your service provider or point-of-purchase representative, as the case may be.

•THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY,

SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS.

• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT

APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or

change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a

particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, and

Windows Me

are registered trademarks and

Windows XP is a trademark

Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered

trademark

of Apple Computer, Inc. Navigator is a

registered trademark of

Netscape Communications Corporation

. UNIX is a registered trademark of the Open Group in the United States and other countries. Linux is a registered trademark

of Linus Torvalds. All other

product or service names are the property of their respective owners. © Motorola, Inc. 2005.

SB5100 Series Cable Modem User Guide v

Contents

Introduction ............................................................................................................................................ 1

Top and Front Panel .............................................................................................................................. 2

Rear Panel .............................................................................................................................................. 3

Before You Begin ................................................................................................................................... 4

Precautions ............................................................................................................................................ 5

Signing Up for Service .......................................................................................................................... 6

Computer System Requirements ......................................................................................................... 7

Ethernet Card ..................................................................................................................................... 7

USB Connection ................................................................................................................................ 7

Installation and Configuration Overview ............................................................................................. 8

Cabling and Startup for a Single User ................................................................................................. 9

Setting Up a USB Driver ...................................................................................................................... 11

Setting Up a USB Driver in Windows 98 Second Edition ................................................................. 12

Setting Up a USB Driver in Windows 2000 ........................................................................................ 16

Setting Up a USB Driver in Windows Me ...........................................................................................20

Setting Up a USB Driver in Windows XP ...........................................................................................21

Configuring TCP/IP .............................................................................................................................. 22

Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me ........................................... 23

Configuring TCP/IP in Windows 2000 ................................................................................................ 26

SB5100 Series Cable Modem User Guide vi

Configuring TCP/IP in Windows XP ................................................................................................... 30

Verifying the IP Address ..................................................................................................................... 36

Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me .................................. 37

Verifying the IP Address in Windows 2000 or Windows XP ............................................................ 38

Renewing Your IP Address ................................................................................................................. 39

Cabling for Multiple Users .................................................................................................................. 40

Ethernet and USB ............................................................................................................................ 40

Ethernet ........................................................................................................................................... 41

Troubleshooting .................................................................................................................................. 42

Front-Panel Lights and Error Conditions .......................................................................................... 44

Removing the USB Driver from Windows 98 Second Edition or Windows Me .............................. 45

Removing the USB Driver from Windows 2000 ................................................................................ 47

Removing the USB Driver from Windows XP ................................................................................... 50

Running the Motorola USB Driver Removal Utility ........................................................................... 55

Contact Us ............................................................................................................................................ 59

Frequently Asked Questions .............................................................................................................. 60

Glossary ............................................................................................................................................... 62

Software License ................................................................................................................................. 64

SB5100 Series Cable Modem User Guide 1

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Introduction

Congratulations, you have a new Motorola® SURFboard® cable modem. It provides

high-speed access to the Internet and other online services. This cable modem transmits

and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up

modem, your cable modem is always online. Just open your browser and surf!

You can use your high-speed, upgradeable cable modem to connect one or more

computers in your home or business to the Internet. You can connect:

• A single computer equipped with a Universal Serial Bus (USB) port directly to the

USB port on the SURFboard cable modem

• A single computer equipped with an Ethernet adapter directly to the Ethernet port on

the SURFboard cable modem

• Two computers; one to the USB port and one to the Ethernet port

• Up to 63 computers to a single SURFboard cable modem using an Ethernet hub as

shown in “Cabling for Multiple Users” on page 40

Easier!

Unlike dial-up modems or ISDN, you’re always on,

always connected. For easiest set-up, use the

Installation Assistant on the SURFboard Cable

Modem CD-ROM.

Faster!

Your cable modem is up to 100 times faster than a

dial-up modem. It lets you enjoy surfing the Web

without the long wait. Because many network and

other factors can affect performance, the actual

speed will vary.

Better!

Your cable modem is made by the company with

over 50 years of cable TV expertise.

SB5100 Series Cable Modem User Guide 2

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Top and Front Panel

For added security, you can press the Standby button (1) to suspend your Internet

connection. No data is transmitted or received from the Internet when the Standby light

is on. All other front-panel lights turn off until you press the Standby button again.

The lights provide information about power, communications, and errors:

During normal operation, the Power, Receive, Send, and Online lights are on and the

PC/Activity light flashes when the cable modem is transferring data.

Key Light Flashing On

2Power Startup diagnostics in progress The cable modem is powered on

3 Receive Scanning for a receive

(downstream) channel connection

The downstream channel is

connected

4Send Scanning for a send (upstream)

channel connection

The upstream channel is connected

5Online Scanning for a network

connection

The startup process is complete

6 PC/Activity Transmitting or receiving data A device, such as a computer or

hub, is connected to the USB or

Ethernet connectors on the back

panel.

7 Standby This light does not flash Internet service is blocked because

the Standby button was pressed. If

this light is on, all other lights are off.

The model number on your cable modem may

be different than in the illustrations and screen

images in this guide.

SB5100

SURF b o ard ®

Ca ble M o de m

SB5100 Series Cable Modem User Guide 3

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Rear Panel

The rear panel provides cabling connectors and the power receptacle.

Key Item Description

1ETHERNETThe Ethernet port provides a connection to Ethernet equipped computers

using a cable terminated with an RJ-45 connector.

2USB The USB port provides a connection to USB equipped computers.

3 CABLE The CABLE port provides a connection to the coaxial cable (coax) outlet.

4 +12VDC This connector provides power to the cable modem.

ETHERNET USB CABLE

+12VDC

USBCP E MACID: ABDCEF012345

S/N: PPPPMMYJJJS SSSSCAABBCCCC

HFCM AC ID: ABCDEF012 345

CUSTOMERS/N:B CDF GHJKLMNP

SB5100 Series Cable Modem User Guide 4

Introduction Before You Begin Installation & Configuration FAQ

Troubleshooting

Glossary License

Before You Begin

Before you begin the installation, check that you received the following items with your

SURFboard cable modem:

You will need 75-ohm coaxial cable with F-type connectors to connect your cable

modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may

need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV

and the cable modem. The coaxial cable and RF splitter are available at consumer

electronic stores.

Item Description

Power adapter Connects the SURFboard cable modem to a power

adapter to connect to the AC electrical outlet

10/100Base-T

Ethernet cable

Connects to the Ethernet port

USB cable Connects to the USB port

SURFboard Cable

Modem CD-ROM

Contains the User Guide and USB drivers

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