Blackbe;rry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - CALENDAR SYNCHRONIZATION TOOL

BlackBerry Calendar Synchronization

Tool

BlackBerry Enterprise Server for Microsoft Exchange

Version 4.1 Service Pack 6

BlackBerry Calendar Synchronization Tool

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Overview

You can run the BlackBerry®Calendar Synchronization Tool on a BlackBerry®Enterprise Server

to find and correct differences between the calendar entries on users’ BlackBerry devices and the

calendar entries on users’ computers. You can specify the recurring day and time when the tool

runs, how many days in advance of the current date that the tool checks users’ calendars for

synchronization errors, and whether the tool checks calendar entries for all users, the users on a

specific messaging server, or a specific user.

By default, the tool writes information about calendar synchronization errors to the BlackBerry

Messaging Agent log file. You can configure the tool to correct automatically the calendar

synchronization errors that it finds.

The tool is located in the Tools directory on the BlackBerry Enterprise Server installation media.

The file name is TraitTool.exe.

Requirements

•BlackBerry Enterprise Server for Microsoft®Exchange version 4.1 SP6

Managing the BlackBerry Calendar Synchronization Tool

Specify a setting

1. At the command prompt, navigate to the folder that the TraitTool.exe file is located in.

2. Type: TraitTool <level> -trait <name> -set <value>

•For <level>, type the level that you want to specify a setting for. See “Configuration

levels” below.

•For <name>, type the trait that you want to specify. See “BlackBerry Calendar

Synchronization Tool traits” below.

•For <value>, type a value for the trait that you specified. See “BlackBerry Calendar

Synchronization Tool traits” below.

3. Press ENTER.

Delete a setting

If you delete the setting for a trait, the trait uses the setting that is defined at the next highest

level. If no values are defined, the default setting is used. For example, if you delete a setting at

the user level, the trait uses the setting that is defined at the server level.

1. At the command prompt, navigate to the folder that the TraitTool.exe file is located in.

2. Type: TraitTool <level> -trait <name> -erase

•For <level>, type the level that you want to delete a setting for. See “Configuration

levels” below.

•For <name>, type the trait that you want to delete the setting for. See “BlackBerry

Calendar Synchronization Tool traits” below.

3. Press ENTER.

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View the current settings

1. At the command prompt, navigate to the folder that the TraitTool.exe file is located in.

2. Type: TraitTool <level> -list

•For <level>, type the level that you want to view the settings for. See “Configuration

levels” below.

3. Press ENTER.

Configuration levels

Settings at the user level take precedence over settings at the server level. Settings at the server

level take precedence over settings at the global level. Settings at the global level take

precedence over the default settings.

Level Description

-global The setting that you specify applies to all users.

-server <servername> The setting that you specify applies to all users on a specific

messaging server.

-user <smtpaddress> The setting that you specify applies to a specific user.

BlackBerry Calendar Synchronization Tool traits

Trait Description Trait values

SmartSyncEnable This trait turns on or turns off the

BlackBerry Calendar

Synchronization Tool.

•To turn on the tool, type true.

•To turn off the tool, type false.

The default value is false.

SmartSyncTriggerHour This trait specifies the hour that

the BlackBerry Calendar

Synchronization Tool starts

running.

•0 through 23, where 0 is 12:00

AM and 23 is 11:00 PM.

The default value is 0 (12:00 AM).

SmartSyncDays This trait specifies the number of

days in advance of the current

date that the BlackBerry

Calendar Synchronization Tool

checks for calendar

synchronization errors.

•1 through 365

The default value is 1.

SmartSyncSchedule This trait specifies the recurring

day or days when the BlackBerry

Calendar Synchronization Tool

runs. To specify more than one

value, you can use a comma-

separated list.

•Monday

•Tuesday

•Wednesday

•Thursday

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•Friday

•Saturday

•Sunday

•Weekdays

•Weekends

•Daily

The default value is Daily.

SmartSyncSendUpdate This trait specifies whether the

BlackBerry Calendar

Synchronization Tool writes

calendar synchronization errors

to the BlackBerry Messaging

Agent log file, or if it writes and

corrects calendar synchronization

errors.

•If you want the tool to write

calendar synchronization errors

to the BlackBerry Messaging

Agent log file without correcting

errors, type false.

•If you want the tool to write and

correct calendar synchronization

errors, type true.

The default value is false.

Examples

Turning on the BlackBerry Calendar Synchronization Tool for all users

TraitTool -global -trait SmartSyncEnable -set true

Configuring the BlackBerry Calendar Synchronization Tool to run on weekdays for all users

TraitTool -global -trait SmartSyncSchedule -set Weekdays

Configuring the BlackBerry Calendar Synchronization Tool to check calendar entries 3 days in

advance for all users

TraitTool -global -trait SmartSyncDays -set 3

Configuring the BlackBerry Calendar Synchronization Tool to run at 10:00 PM for all users on the

messaging server SERVER01

TraitTool –server SERVER01 -trait SmartSyncTriggerHour -set 22

Configuring the BlackBerry Calendar Synchronization Tool to run at 11:00 PM for all users on the

messaging server SERVER02

TraitTool –server SERVER02 -trait SmartSyncTriggerHour -set 23

Configuring the BlackBerry Calendar Synchronization Tool to correct calendar synchronization

errors for a specific user

TraitTool –user [email protected] -trait SmartSyncSendUpdate

–set true

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Configuring the BlackBerry Calendar Synchronization Tool to run on Monday, Wednesday, and

Friday for a specific user

TraitTool –user [email protected] -trait SmartSyncSchedule -set

Monday,Wednesday,Friday

Turning off the BlackBerry Calendar Synchronization Tool for a specific user

TraitTool –user [email protected] -trait SmartSyncEnable -set

false

Deleting the setting for the hour that the BlackBerry Calendar Synchronization Tool runs on the

messaging server SERVER01

TraitTool –server SERVER01 –trait SmartSyncTriggerHour –erase

Viewing the global BlackBerry Calendar Synchronization Tool settings

TraitTool -global -list

Troubleshooting

When the BlackBerry Calendar Synchronization Tool finds differences between the calendar

entries on a user’s computer and the calendar entries on a user’s BlackBerry device, the tool

writes information to the BlackBerry Messaging Agent log file. You can use this information to

troubleshoot calendar synchronization issues.

Known limitations

In certain circumstances, the BlackBerry Calendar Synchronization Tool might not be able to

correct calendar synchronization errors. For example, if a recurring meeting appears in the

calendar on a user’s BlackBerry device but not in the calendar on the user’s computer, the tool

might not delete the recurring meeting from the user’s BlackBerry device. Research In Motion is

currently investigating other circumstances.

Performance impact

Visit www.blackberry.com/go/serverdocs to see the Impact of using the BlackBerry Calendar

Synchronization Tool technical note.

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Document ID: 19151692

Last Modified: May 9, 2008

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