Blackbe;rry PRD-10459-016 - Enterprise Server For MS... Manual de instrucciones

BlackBerry Enterprise Server for

Microsoft Exchange

Version: 5.0 | Service Pack: 3

Administration Guide

Published: 2011-09-16

SWDT487521-1597421-0916011607-001

Contents

1 Overview: BlackBerry Enterprise Server........................................................................................................... 21

Document revision history................................................................................................................................ 21

Getting started in your BlackBerry Enterprise Server environment................................................................. 22

2 Log in to the BlackBerry Administration Service for the first time................................................................... 25

There is a problem with this website's security certificate............................................................................... 25

This connection is untrusted............................................................................................................................. 26

3 Creating administrator accounts...................................................................................................................... 27

Administrative roles and permissions............................................................................................................... 27

Preconfigured administrative roles........................................................................................................... 27

Creating roles.................................................................................................................................................... 31

Create a role.............................................................................................................................................. 31

Create a role based on an existing role..................................................................................................... 32

Create an administrator account...................................................................................................................... 32

Add an administrator account to a group......................................................................................................... 33

Specify an email address for the BlackBerry Administration Service............................................................... 33

Permit an administrator to log in to the BlackBerry Administration Service using a messaging server

account............................................................................................................................................................. 34

Assign a BlackBerry device to an administrator account.................................................................................. 34

4 Using an IT policy to manage BlackBerry Enterprise Solution security............................................................. 35

Using IT policy rules to manage BlackBerry Enterprise Solution security......................................................... 35

Preconfigured IT policies................................................................................................................................... 36

Default values for preconfigured IT policies.............................................................................................. 37

Creating and importing IT policies.................................................................................................................... 40

Create an IT policy..................................................................................................................................... 40

Create an IT policy based on an existing IT policy..................................................................................... 40

Import IT policy data.................................................................................................................................. 40

Import IT policy rules from an IT policy pack............................................................................................. 41

Change the value for an IT policy rule.............................................................................................................. 41

Assign an IT policy to a group........................................................................................................................... 41

Assign an IT policy to a user account................................................................................................................ 42

Sending an IT policy over the wireless network............................................................................................... 42

Resend an IT policy to a BlackBerry device manually................................................................................ 42

Resend an IT policy to a BlackBerry device automatically......................................................................... 43

Assigning IT policies and resolving IT policy conflicts....................................................................................... 43

Option 1: Applying one IT policy to each user account............................................................................. 44

Option 2: Applying multiple IT policies to each user account................................................................... 45

View the resolved IT policy rules that are assigned to a user account...................................................... 48

Deactivating BlackBerry devices that do not have IT policies applied.............................................................. 48

Deactivate BlackBerry devices that do not have IT policies applied.......................................................... 48

Creating new IT policy rules to control third-party applications...................................................................... 49

Create an IT policy rule for a third-party application................................................................................ 49

Change or delete IT policy rules for third-party applications.................................................................... 49

Export all IT policy data to a data file................................................................................................................ 50

Delete an IT policy............................................................................................................................................ 50

5 Configuring security options............................................................................................................................. 51

Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other.............. 51

Algorithms that the BlackBerry Enterprise Solution uses to encrypt data................................................ 51

Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses.............. 51

Managing device access to the BlackBerry Enterprise Server.......................................................................... 52

Turn on the Enterprise Service Policy........................................................................................................ 52

Configure the Enterprise Service Policy..................................................................................................... 53

Permit a user to override the Enterprise Service Policy............................................................................ 53

Extending messaging security to a BlackBerry device...................................................................................... 53

Extending messaging security using PGP encryption................................................................................ 54

Extending messaging security using S/MIME encryption.......................................................................... 54

Enforcing secure messaging using classifications............................................................................................. 57

Create a message classification................................................................................................................. 57

Create a message classification based on an existing message classification........................................... 58

Order message classifications.................................................................................................................... 58

Delete a message classification................................................................................................................. 58

Generating organization-specific encryption keys for PIN-message encryption.............................................. 59

Generate a PIN encryption key.................................................................................................................. 59

Turn off BlackBerry services that the BlackBerry MDS Connection Service, BlackBerry Collaboration

Service, and BlackBerry MVS provide............................................................................................................... 59

When a BlackBerry device overwrites data in the BlackBerry device memory................................................ 60

Changing when a BlackBerry device cleans the BlackBerry device memory............................................. 60

Best practice: Configuring additional memory cleaner settings for BlackBerry devices........................... 61

6 Configuring the BlackBerry Enterprise Server environment............................................................................. 62

Best practice: Running the BlackBerry Enterprise Server................................................................................. 62

Configuring certain BlackBerry Enterprise Server components to use proxy servers...................................... 62

Configure a BlackBerry Enterprise Server component to use a .pac file................................................... 63

Configure a BlackBerry Enterprise Server component to use a proxy server............................................ 63

Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of

BlackBerry devices..................................................................................................................................... 64

Configuring the BlackBerry Administration Service to use a proxy server....................................................... 65

Configuring proxy selection for the BlackBerry Administration Service.................................................... 65

Configuring the BlackBerry Administration Service to authenticate with a proxy server......................... 67

Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server

component....................................................................................................................................................... 69

Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS

Connection Service.................................................................................................................................... 69

Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration

Service....................................................................................................................................................... 69

Configuring support for Unicode languages..................................................................................................... 70

Configure support for Unicode languages................................................................................................. 70

Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages. 71

Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange

environment.............................................................................................................................................. 72

7 Configuring user accounts................................................................................................................................ 73

Creating user groups......................................................................................................................................... 73

Create a group to manage similar user accounts...................................................................................... 73

Add user accounts to a group.................................................................................................................... 73

Adding a user account to the BlackBerry Enterprise Server............................................................................. 74

Add a user account.................................................................................................................................... 74

Create a user account that is not in the contact list in the BlackBerry Configuration Database............... 75

Export a list of user accounts..................................................................................................................... 75

Importing a list of user accounts to a BlackBerry Enterprise Server......................................................... 76

8 Assigning BlackBerry devices to users.............................................................................................................. 79

Preparing to distribute a BlackBerry device...................................................................................................... 79

Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the

BlackBerry device...................................................................................................................................... 79

Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a

BlackBerry device...................................................................................................................................... 79

Assigning BlackBerry devices to user accounts................................................................................................. 80

Option 1: Activate a BlackBerry device using the BlackBerry Administration Service............................... 80

Option 2: Activating a BlackBerry device over the wireless network........................................................ 81

Option 3: Activating BlackBerry devices over the LAN.............................................................................. 84

Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager............................ 84

Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network.............................................. 85

9 Configuring BlackBerry Enterprise Server high availability............................................................................... 88

Check the health of a BlackBerry Enterprise Server......................................................................................... 88

Availability state and failover status of the BlackBerry Enterprise Server................................................ 88

How the BlackBerry Enterprise Server uses health parameters....................................................................... 88

Defining when failover occurs................................................................................................................... 89

Changing the promotion threshold and failover threshold.............................................................................. 91

Change the promotion threshold and failover threshold and the order of the health parameters.......... 91

Changing when automatic failover occurs by customizing the health parameters for user accounts

and messaging servers............................................................................................................................... 93

Prerequisites: Configuring the BlackBerry Enterprise Server pair to fail over automatically........................... 94

Configure the BlackBerry Enterprise Server to fail over automatically............................................................ 94

Monitoring the BlackBerry Enterprise Server for an automatic failover event................................................ 95

Use the BlackBerry Administration Service to find the time and reason for the last automatic failover

event.......................................................................................................................................................... 95

Fail over the BlackBerry Enterprise Server manually using the BlackBerry Administration Service................. 95

Fail over the BlackBerry Enterprise Server manually using the BlackBerry Configuration Panel..................... 96

10 Configuring high availability for BlackBerry Enterprise Server components.................................................... 97

Creating a BlackBerry MDS Connection Service pool for high availability........................................................ 97

Create a BlackBerry MDS Connection Service pool for high availability.................................................... 97

Configure the BlackBerry MDS Connection Service and BlackBerry Collaboration Service to fail over

automatically.................................................................................................................................................... 98

Create a BlackBerry Collaboration Service pool for high availability................................................................ 98

Create a BlackBerry Attachment Service pool for high availability................................................................... 99

You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or

the BlackBerry MDS Connection Service uses........................................................................................... 100

Create a BlackBerry Router pool for high availability....................................................................................... 101

Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router................................... 102

Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry

Web Desktop Manager..................................................................................................................................... 102

Configure the BlackBerry Administration Service instances in a pool to communicate across network

subnets...................................................................................................................................................... 103

Changing the name of the BlackBerry Administration Service pool................................................................. 103

Change the name of the BlackBerry Administration Service pool............................................................. 104

Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually................... 104

Monitoring the high availability status or job deployment status using the BlackBerry Administration

Service............................................................................................................................................................... 105

Monitor the high availability status or job deployment status using the BlackBerry Administration

Service....................................................................................................................................................... 105

Remove a BlackBerry MDS Connection Service instance from a pool.............................................................. 106

Remove a BlackBerry Collaboration Service instance from a pool................................................................... 106

Remove a BlackBerry Attachment Service instance from a pool...................................................................... 107

Remove a BlackBerry Router instance from a pool.......................................................................................... 107

11 Configuring BlackBerry Configuration Database high availability..................................................................... 108

Prerequisites: Configuring database mirroring or database replication of the BlackBerry Configuration

Database........................................................................................................................................................... 108

Configuring database mirroring........................................................................................................................ 109

Stop the BlackBerry Enterprise Server instances....................................................................................... 109

Configure database mirroring for the BlackBerry Configuration Database............................................... 109

Start the BlackBerry Enterprise Server instances...................................................................................... 110

Configure the BlackBerry Enterprise Solution to support database mirroring.......................................... 110

Resend the database mirroring parameters to BlackBerry Enterprise Server components...................... 111

Configuring the BlackBerry Configuration Database for one-way transactional replication in an

environment that includes Microsoft SQL Server 2005 or 2008....................................................................... 112

Stop the BlackBerry Enterprise Server instances....................................................................................... 112

Create the replicated BlackBerry Configuration Database from a backup................................................ 112

Permit access to the BlackBerry Configuration Database instances......................................................... 113

Configure the publication for the BlackBerry Configuration Database..................................................... 113

Increase the maximum data size for transactional replication................................................................. 114

Prepare the database server that hosts the replicated BlackBerry Configuration Database and

configure the subscription......................................................................................................................... 114

Start the BlackBerry Enterprise Server instances...................................................................................... 115

Reacting if the BlackBerry Configuration Database that you configured for transactional replication stops

responding........................................................................................................................................................ 115

Return to the BlackBerry Configuration Database when you configured transactional replication................. 116

Configuring a new mirror BlackBerry Configuration Database......................................................................... 116

12 Sending software and BlackBerry Java Applications to BlackBerry devices...................................................... 117

Managing BlackBerry Java Applications and BlackBerry Device Software........................................................ 117

Developing BlackBerry Java Applications for BlackBerry devices..................................................................... 118

Preparing to distribute BlackBerry Java Applications....................................................................................... 118

Specify a shared network folder for BlackBerry Java Applications............................................................ 119

Add a BlackBerry Java Application to the application repository.............................................................. 119

Add a collaboration client to the application repository........................................................................... 120

Specify keywords for a BlackBerry Java Application.................................................................................. 120

Configuring application control policies........................................................................................................... 120

Standard application control policies........................................................................................................ 121

Change a standard application control policy........................................................................................... 121

Create custom application control policies for a BlackBerry Java Application.......................................... 122

IT policy rules take precedence on the device........................................................................................... 123

Application control policies for unlisted applications....................................................................................... 123

Change the standard application control policy for unlisted applications that are optional.................... 124

Create an application control policy for unlisted applications.................................................................. 124

Configure the priority of application control policies for unlisted applications........................................ 125

Creating software configurations..................................................................................................................... 125

Create a software configuration................................................................................................................ 126

Add a BlackBerry Java Application to a software configuration................................................................ 126

Assign a software configuration to a group............................................................................................... 127

Assign a software configuration to multiple user accounts...................................................................... 127

Assign a software configuration to a user account................................................................................... 128

Install BlackBerry Java Applications on a BlackBerry device at a central computer......................................... 128

View the status of a job.................................................................................................................................... 129

View the status of a task............................................................................................................................ 129

Stopping a job that is running........................................................................................................................... 137

Stop a job that is running.......................................................................................................................... 138

View the users that have a BlackBerry Java Application installed on their BlackBerry devices........................ 138

View how the BlackBerry Administration Service resolved software configuration conflicts for a user

account............................................................................................................................................................. 139

Reconciliation rules for conflicting settings in software configurations........................................................... 139

Reconciliation rules: BlackBerry Java Applications.................................................................................... 140

Reconciliation rules: BlackBerry Device Software..................................................................................... 143

Reconciliation rules: Standard application settings................................................................................... 143

Reconciliation rules: Application control policies...................................................................................... 144

Reconciliation rules: Application control policies for unlisted applications.............................................. 145

13 Alternative methods for installing BlackBerry Java Applications on BlackBerry devices.................................. 146

Installing BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration

Service............................................................................................................................................................... 146

Developing BlackBerry Java Applications for BlackBerry devices..................................................................... 146

Methods you can use to install BlackBerry Java Applications on BlackBerry devices....................................... 146

Installing BlackBerry Java Applications using the BlackBerry Desktop Software.............................................. 147

Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Desktop Software................ 148

Make the BlackBerry Java Application available to the BlackBerry Desktop Software............................. 148

Install the BlackBerry Java Application using the BlackBerry Desktop Software....................................... 149

Installing BlackBerry Java Applications using the BlackBerry Application Web Loader.................................... 149

Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Application Web Loader...... 149

Enable the BlackBerry Application Web Loader on a web server.............................................................. 150

Install the BlackBerry Java Application using the BlackBerry Application Web Loader............................. 151

Installing BlackBerry Java Applications using the standalone application loader tool..................................... 151

Prerequisites: Installing BlackBerry Java Applications using the standalone application loader tool....... 152

Add BlackBerry Java Application files to a shared network folder............................................................ 152

Share the Research In Motion folder that contains the BlackBerry Java Application............................... 153

Configure the standalone application loader tool to install the BlackBerry Java Application in

automated mode....................................................................................................................................... 153

Install the BlackBerry Java Application using the standalone application loader tool.............................. 153

Installing BlackBerry Java Applications using a web browser on BlackBerry devices....................................... 154

Prerequisites: Installing BlackBerry Java Applications using a web browser on BlackBerry devices......... 154

Install the BlackBerry Java Application on a web server........................................................................... 155

Install the BlackBerry Java Application using a web browser on the BlackBerry device........................... 155

14 Configuring how users access enterprise applications and web content......................................................... 156

Specifying a BlackBerry MDS Connection Service as a central push server...................................................... 156

Specify a BlackBerry MDS Connection Service as a central push server................................................... 156

Configuring how BlackBerry devices authenticate to content servers............................................................. 157

Configure how BlackBerry devices authenticate to content servers......................................................... 157

Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content

servers that use NTLM............................................................................................................................... 157

Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content

servers that use Kerberos.......................................................................................................................... 158

Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content

servers that use LTPA................................................................................................................................ 158

Configuring the BlackBerry MDS Connection Service to authenticate devices to the RSA

Authentication Manager........................................................................................................................... 159

Configuring how the BlackBerry MDS Connection Service manages requests for web content...................... 160

Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage............................... 161

Configure the timeout limit for HTTP connections with BlackBerry devices............................................. 161

Configure the timeout limit for HTTP connections with web servers....................................................... 161

Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections........ 162

Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service............ 162

Create a key store to store certificates for use with HTTPS connections.................................................. 162

Add a certificate for the BlackBerry MDS Connection Service.................................................................. 163

Export the BlackBerry MDS Connection Service certificate to make it available to push applications..... 163

Import the BlackBerry MDS Connection Service certificate to the key store of a push application......... 164

Permit push applications to select the transport protocol for PAP requests................................................... 164

Configuring a BlackBerry MDS Connection Service to trust web servers......................................................... 165

Specify whether the BlackBerry MDS Connection Service requires trusted HTTPS connections from

web servers................................................................................................................................................ 165

Specify whether the BlackBerry MDS Connection Service requires trusted TLS connections from web

servers....................................................................................................................................................... 165

Configuring certificate server information for the BlackBerry MDS Connection Service.......................... 166

Add a retrieved certificate for a web server to the key store................................................................... 172

Permitting users to access intranet sites on BlackBerry devices using global login information..................... 172

Configure global login information for intranet site access...................................................................... 173

Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices............................. 173

Specify the maximum amount of data that a BlackBerry MDS Connection Service can send to

BlackBerry devices..................................................................................................................................... 173

Specify the pending content timeout limit for a BlackBerry MDS Connection Service............................. 173

Permit Java applications to use scalable socket connections with a BlackBerry MDS Connection

Service....................................................................................................................................................... 174

Specify the thread pool size of a BlackBerry MDS Connection Service..................................................... 174

Specify the maximum number of scalable socket connections................................................................. 174

Prevent the BlackBerry MDS Connection Service from using scalable HTTP............................................. 175

Specify the port number that the web server listens on for push application requests........................... 175

Specify how often a BlackBerry MDS Connection Service polls for configuration information................ 176

15 Setting up the messaging environment............................................................................................................ 177

Creating email message filters.......................................................................................................................... 177

Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server........ 177

Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server...... 178

Create an email message filter that applies to a specific user account..................................................... 178

Turn on an email message filter that applies to a specific user account................................................... 179

Copying existing email message filters to another BlackBerry Enterprise Server............................................ 179

Export email message filters for a BlackBerry Enterprise Server............................................................... 179

Import email message filters for a BlackBerry Enterprise Server.............................................................. 179

Copying existing email message filters to user accounts.................................................................................. 180

Export email message filters for a user account........................................................................................ 180

Import email message filters for a user account....................................................................................... 180

Extension plug-ins for processing messages..................................................................................................... 181

Install an extension plug-in application..................................................................................................... 181

Add an extension plug-in to a BlackBerry Messaging Agent..................................................................... 182

Change how a BlackBerry Messaging Agent uses extension plug-ins........................................................ 182

Mapping contact information fields for synchronization and contact lookups................................................ 183

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