Arris Touchstone TM402 Manual de usuario

1Product Specifications

This chapter details the Touchstone™ Telephony Modem product specifications.

2Installing the Telephony Modem

This chapter explains how to install a new Telephony Modem at a subscriber site.

3Installing the Telephony Modem USB Drivers

Use this procedure to install USB drivers for the ARRIS Touchstone™ Telephony

Modem on a Windows system.

4Using the Telephony Modem

This chapter describes the controls and features available on the Model 4 Touch-

stone Telephony Modems, and covers basic troubleshooting procedures.

5Troubleshooting the Telephony Modem

This chapter identifies problems that might occur following the Telephony Modem

installation. These troubleshooting procedures provide corrective actions that may

be required.

Touchstone™

Telephony Modem Installation Guide

Release 4 Standard 3.0

August 2004

ARSVD00770

Touchstone Telephony ARSVD00770 Standard 2.0 Aug 2004

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

iii

Publication history

August 2004

Release 4.0 Standard 3.0 of the document to include information relating to the

new variants as well as the 402G and 402H models.

May 2004

Standard 2.0 version of the document.

iv Publication history

Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

Contents

Base Unit Markings, Symbols, and Labels.............................................................. viii

Regulatory Symbols............................................................................................ viii

Safety requirements ................................................................................................... x

Radio Frequency Emissions and Immunity................................................................ x

FCC Declaration of Conformity: ............................................................................. x

Product Safety........................................................................................................... xi

European Compliance............................................................................................... xi

Product Specifications 1-1

Electrical Specifications.......................................................................................... 1-1

Physical Specifications........................................................................................... 1-1

Data Communications Specifications..................................................................... 1-2

Telephony Specifications........................................................................................ 1-2

Applicable Standards ............................................................................................. 1-2

Installing the Telephony Modem 2-1

Requirements......................................................................................................... 2-1

List of materials.................................................................................................. 2-1

Tools and Materials ............................................................................................ 2-1

Overview............................................................................................................ 2-2

Location ............................................................................................................. 2-3

Procedure 2-1 Installing the Batteries (TM402P and TM402Q models) . . . . . . 2-4

Procedure 2-2 Installing the Battery (TM402G and TM402H models) . . . . . . . 2-6

Procedure 2-3 Mounting the Telephony Modem. . . . . . . . . . . . . . . . . . . . . . . . 2-8

Procedure 2-4 Connecting the Telephony Modem . . . . . . . . . . . . . . . . . . . . . 2-11

Installing the Telephony Modem USB Drivers 3-1

Requirements......................................................................................................... 3-1

Procedure 3-1 Installing USB Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Using the Telephony Modem 4-1

About Backup Batteries.......................................................................................... 4-1

About the Backup Battery (TM402P/TM402Q) .................................................. 4-1

About the Backup Battery (TM402G/TM402H) .................................................. 4-2

Battery Charging................................................................................................ 4-2

Battery Capacity Test ......................................................................................... 4-2

Light Emitting Diode (LED) Display........................................................................ 4-3

LED Indicators: Startup Sequence..................................................................... 4-4

vi Contents

Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

LED Indicators: Normal Operation ..................................................................... 4-5

Using the Standby Feature ................................................................................ 4-6

Resetting the Telephony Modem ....................................................................... 4-7

Procedure 4-1 Replacing a Backup Battery Pack

(TM402P and TM402Q models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Procedure 4-2 Replacing a Backup Battery Pack

(TM402G and TM402H models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Troubleshooting the Telephony Modem 5-1

Procedure 5-1 Troubleshooting the Power Connection . . . . . . . . . . . . . . . . . . 5-2

Procedure 5-2 Troubleshooting the Ethernet Connection. . . . . . . . . . . . . . . . . 5-3

Procedure 5-3 Troubleshooting USB Connection. . . . . . . . . . . . . . . . . . . . . . . 5-4

Procedure 5-4 Troubleshooting Telephone Connection . . . . . . . . . . . . . . . . . . 5-5

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

vii

About this document

This guide describes the installation and testing procedures for the

TouchstoneTelephony Modem models:

• TM402A/CE: North American DOCSIS, 220-240V AC power (no battery

backup)

• TM402A/NA: North American DOCSIS, 100-120V AC power (no battery

backup)

• TM402B/CE: Euro DOCSIS, 220-240V AC power (no battery backup)

• TM402G/CE: North American DOCSIS, 220-240V AC power with Li-Ion

battery backup

• TM402G/NA: North American DOCSIS, 100-120V AC power with

Li-Ion battery backup

• TM402H/CE: Euro DOCSIS, 220-240V AC power with Li-Ion battery

backup

• TM402P/CE: North American DOCSIS, 220-240V AC power, with

extended Li-Ion battery backup

• TM402P/NA: North American DOCSIS®, 100-120V AC power, with

extended Li-Ion battery backup

• TM402Q/CE: Euro DOCSIS, 220-240V AC power, with extended Li-Ion

battery backup

viii About this document

Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

Base Unit Markings, Symbols, and Labels

Regulatory Symbols

Product Model Base Unit Label

TM402A/CE

TM402A/NA

TM402B/CE

TM402G/CE

TM402G/NA

TM402H/CE

Model : TM402G/220

P/N : TM02AD104

DANGER

Mains voltages inside this unit.

No user serviceable parts inside.

Refer service to qualified

personnel only!

Made in "Country", Patents Pending

220-240 VAC, 50 Hz, 0.5 A MAX

Model : TM402G/110

P/N : TM02AC104

DANGER

Mains voltages inside this unit.

No user serviceable parts inside.

Refer service to qualified

personnel only!

Made in "Country", Patents Pending

FOR HOME OR OFFICE USE

100-120 VAC, 50/60 Hz, 0.5 A MAX

Model : TM402H/220

P/N : TM02BD104

DANGER

Mains voltages inside this unit.

No user serviceable parts inside.

Refer service to qualified

personnel only!

Made in "Country", Patents Pending

220-240 VAC, 50 Hz, 0.5 A MAX

About this document ix

Telephony Modem Installation Guide Release 4 Standard 3.0 Aug 2004

Explanation of Functional Indicators

TM402P/CE

TM402P/NA

TM402Q/CE

Symbol Definition

Instructions: The exclamation point within an equilateral

triangle is intended to alert the user to the presence of important

operating and maintenance instructions in the literature

accompanying the appliance.

Alternating Current: A terminal to which or from which an

alternating (sinewave) current or voltage may be applied or

supplied.

Direct Current: A terminal to which or from which a direct

current or voltage may be applied or supplied.

x About this document

Touchstone ARSVD00770 Release 4 Standard 3.0 Aug 2004

Safety requirements

ARRIS Telephony Modems comply with the applicable requirements for

performance, construction, labeling, and information when used as outlined

below:

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocution.

• Avoid using and/or connecting the equipment during an electrical storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition

source, to avoid damage or injury from battery explosion (i.e. heat

registers, space heaters, fireplaces, etc.).

• Use only power supply and power cord included with the equipment.

• Equipment should be installed near the power outlet and should be easily

accessible.

Radio Frequency Emissions and Immunity

FCC Declaration of Conformity:

This equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a

residential installation. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device may

accept any interference that may cause undesired operations.

This equipment generates, uses and can radiate radio frequency energy and, if

not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Make sure that the existing wires providing telephone service are

physically disconnected from the incumbant service provider’s

network interface device. This is a physical break in the

connection, not just a discontinuation of service. Failure to do so

will result in damage to the Telephony Modem.

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