Arris Touchstone CM450 Manual de usuario

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Touchstone™ CM450 Cable Modem

User’s Guide

Get read to experience the Internet’s express lane! Whether ou’re checking out

streaming media, downloading new software, or checking our email, the Touch-

stone CM450 Cable Modem brings it all to ou faster and more reliabl . The high-

speed, alwa s-on connection won’t keep ou waiting.

The Touchstone Cable Modem provides an USB connection for eas hookup. The

Touchstone Cable Modem also provides an Ethernet connection for use with either

a single computer or home/office LAN. You can even hook up two separate com-

puters at the same time using both these connections.

Installation can be as simple as making three connections and restarting our com-

puter. Your cable compan will provide help with an special requirements.

Follow the links below for more information and detailed instructions.

Safet Requirements

Getting Started

Installing and Connecting Your Cable Modem

Installing USB Drivers on Your PC

Using the Cable Modem

Troubleshooting

Glossar

Export Regulations

This product ma not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au-

thorization. An export or re-export b the purchaser, directl or indirectl , in contravention of U.S. Export Administration Regulation is prohib-

ited.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in

this document are believed to be accurate and reliable, but are presented without express or implied warrant . Users must take full responsi-

bilit for their applications of an products specified in this document. The information in this document is proprietar to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS Licensing Compan . All other trademarks and registered trademarks are the

propert of their respective holders.

Document number: ARSVD00640

Release 1 Standard 1.0 April 2003

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afety Getting tarted Installation U B Drivers Usage Troubleshooting Glossary

afety Requirements

ARRIS complies with the applicable requirements for performance, construction, la-

beling, and information as outlined below:

• Do not use the Cable Modem near water (i.e. wet basement, bathtub, sink

or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable

Modem.

• Avoid using and/or connecting the Cable Modem during an electrical storm.

• Do not locate the Cable Modem near a heat source (i.e. heat registers, space

heaters, fireplaces, etc.).

• To prevent overheating our Cable Modem, please do not block the ventila-

tion holes on the sides of the unit.

• Use onl AC adapter and power cord included with the Cable Modem.

• Install the Cable Modem near an easil accessible AC socket-outlet.

Markings, ymbols, and Labels

Regulatory ymbols

No user serviceable parts inside.

Refer service to qualified

personnel only!

This device complies with Part 15, Class B of

the FCC Rules. Operation is subject to the

following two conditions: (1) This device may

not cause harmful interference. (2) This

device must accept any interference

received, including interference that may

cause undesired operation.

9-12 VDC, 0.8 A max

CUS

LISTED

I.T.E.

92RF

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Functional Indicators

Radio Frequency Emissions and Immunity

United tates Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the fol-

lowing two conditions: (1) This device ma not cause harmful interference, and

(2) this device must accept an interference received, including interference that

ma cause undesired operation.

Product afety

UL listed per UL60950.

European Compliance

This product complies with the provisions of the Electromagnetic Compatibilit

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A cop of the Declaration of Conformit ma be obtained from: ARRIS, 3871 Lake-

field Drive, Suite 300, Suwanee, GA 30024.

ymbol Definition

Instructions: The exclamation point within a triangle alerts ou to the pres-

ence of important operating and maintenance instructions.

Alternating Current: A terminal to which or from which an alternating (sine

wave) current or voltage ma be applied or supplied.

Direct Current: A terminal to which or from which a direct current or voltage

ma be applied or supplied.

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Getting tarted

About Your New Cable Modem

The Touchstone CM450 Cable Modem is a DOCSIS 2.0 (A-TDMA and S-CDMA) read

cable modem with the following features:

• Speed: much faster than dialup or ISDN service

• Convenience: supports USB 1.1 and Ethernet; both can be used simulta-

neousl

• Securit : a

tandby

button lets ou isolate connected computer(s) from

the Internet without shutting off the Cable Modem

• Compatibilit : supports tiered data services (if offered b our cable

compan )

What’s in the Box?

Make sure ou have the following items before proceeding. Call our cable compan

for assistance if an thing is missing.

• Cable Modem

• AC Adapter

• Quick Installation Guide

• End User’s License Agreement

• USB Cable

• Ethernet Cable

• CD-ROM

What’s on the CD?

The CD provides the following items:

• Animated Installation Guide

• Quick Install Guide

• User’s Guide

• USB Drivers (Windows 98SE/ME/2000/XP)

• USB Uninstall Utilit

• Adobe Acrobat Reader

• ARRIS Contact Information

• End User License Agreement

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Items You Need

If ou are installing the Cable Modem ourself, make sure ou have the following

items on hand before continuing:

•

Cable modem package

: see What’s in the Box? for a list of items in the

package.

•

Coaxial cable (coax)

: as shown in the picture to the left, this is a thin ca-

ble with a connector on each end. It is the same kind of wire used to connect

our television for cable TV. You can bu coax from an electronics retailer

and man discount stores; make sure it has connectors on both ends.

(There are two t pes of connectors, slip-on and screw-on; the screw-on

connectors are best for use with our Cable Modem.) The coax should be

long enough to reach from our Cable Modem to the nearest cable outlet.

•

plitter (optional)

: provides an extra cable connection b splitting a single

outlet into two. You ma need a splitter if ou have a TV alread connected

to the cable outlet that ou want to use. You can bu a splitter from an

electronics retailer and most discount stores; ou ma also need a short

piece of coaxial cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Cable Modem and TV to the splitter.

Note:

A splitter effectivel cuts the signal in half and sends each half to its two

outputs. Using several splitters in a line ma slow down or stop Internet

communications, or cause snow TV pictures.

•

Information packet

: our cable compan should furnish ou with a packet

containing information about our service and how to set it up. Read this

information carefull and contact our cable compan if ou have an ques-

tions.

Coax Cable

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ystem Requirements

The Touchstone Cable Modem operates with most computers. The following de-

scribes requirements for each operating s stem; see the documentation for our

s stem for details on enabling and configuring networking.

To use the Cable Modem, ou need DOCSIS high-speed Internet service from our

cable compan .

Windows

Ethernet connection: Windows 95, Windows 98, Windows 98 SE (Second Edition),

Windows ME, Windows 2000, or Windows XP

USB connection: Windows 98 SE (Second Edition), Windows ME, Windows 2000, or

Windows XP

MacO

Ethernet connection onl : S stem 7.5 to MacOS 9.2 (Open Transport recommend-

ed) or MacOS X

Linux/other Unix

Ethernet connection onl : Hardware drivers, TCP/IP, and DHCP must be enabled in

the kernel

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Ethernet or U B?

There are two wa s to connect our computer (or other equipment) to the Cable

Modem. The following will help ou decide which is best for ou:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local

Area Network (LAN). Use the Ethernet connection if our PC has built-in Ethernet

hardware, or does not use Windows, or ou want to share the Cable Modem con-

nection with several computers.

Note:

To connect two or more computers to the Ethernet port, ou need a hub

or broadband router (available at computer retailers).

The Cable Modem package comes with a 6-foot (1.9m) Ethernet cable (the connec-

tors look like wide telephone connectors); ou can purchase more cables if neces-

sar at a computer retailer. If ou are connecting the Cable Modem directl to a PC,

or to an Ethernet hub or broadband router with a cross-over switch, ask for

Categor 5 (CAT5) straight-through cable. If ou are connecting the Cable Modem

to an Ethernet hub or broadband router without a crossover switch, ask for a Cat-

egor 5 crossover cable.

U B

USB (Universal Serial Bus) is meant for connecting a variet of accessories, such

as ke boards, mice, printers, and communications devices (including cable mo-

dems) to a single PC. Use the USB connection if ou have onl one computer, and

the computer is using a Windows operating s stem (Windows 98 Second Edition or

later), and has no built-in Ethernet hardware.

The Cable Modem package comes with a 5-foot (1.6m) USB cable; ou can pur-

chase a longer cable—up to 14-foot (4.25m)—at a computer retailer. Ask for a

U B

A/B cable

—it has a long narrow connector on one end (to connect to the PC) and

a square connector on the other end (to connect to the Cable Modem).

Both

If ou have two or more computers, ou can connect one computer to the Cable

Modem’s USB port and one or more to the Ethernet port. To connect two or more

computers to the Ethernet port, ou need a hub or broadband router (available at

computer retailers).

For more information about connecting two or more computers, contact our cable

service provider.

Ethernet Cable

U B Cable

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What About ecurity?

Having a high-speed, alwa s-on connection to the Internet requires a certain

amount of responsibilit to other Internet users—including the need to maintain a

reasonabl secure s stem. While no s stem is 100% secure, ou can use the fol-

lowing tips to enhance our s stem’s securit :

• Keep our operating s stem updated with the latest securit patches. Run

the s stem update utilit at least weekl .

• Keep our email program updated with the latest securit patches. In addi-

tion, avoid opening email containing attachments, or opening files sent

through chat rooms, whenever possible.

• Install a virus checker and keep it updated.

• Use the

tandby

button on our Cable Modem to disconnect our PC from

the cable s stem when ou are not using the Internet.

• Avoid providing web or file-sharing services over our Cable Modem. Be-

sides certain vulnerabilit problems, most cable companies prohibit running

servers on consumer-level accounts and ma suspend our account for vi-

olating our terms of service.

• Use the cable compan ’s mail servers for sending email.

• Avoid using prox software unless ou are certain that it is not open for

abuse b other Internet users (some are shipped open b default). Crimi-

nals can take advantage of open proxies to hide their identit when breaking

into other computers or sending spam. If ou have an open prox , our ca-

ble compan ma suspend our account to protect the rest of the network.

• If ou connect our Cable Modem to a wireless LAN, make sure ou enable

securit and encr ption on the wireless hub (for the same reason that ou

should run onl secured proxies). Consult the documentation and technical

support of the wireless equipment provider for help.

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Installing and Connecting Your Cable

Modem

Before ou start, make sure that:

• You have contacted our cable compan and verified that the provide data

service using standard DOCSIS technolog .

• Make sure ou have all the Items You Need.

• Cable and power outlets are available near the PC. If a cable outlet is not

convenientl located, our cable compan can install a new one.

Getting ervice

Before tr ing to use our new Cable Modem, contact our local cable compan to

establish an Internet account. When ou call, have the following information read :

• the Cable Modem serial number and MAC address (printed on a sticker on

the bottom of the Cable Modem)

• the model number of the Cable Modem

Save this information for future use. In addition, ou should ask our cable com-

pan the following questions:

• Do ou have an special s stem requirements or files that I need to down-

load after I am connected?

• When can I start using m Cable Modem?

• Do I need a user ID or password to access the Internet or m e-mail?

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