Arris Touchstone TM1602 Manual de usuario

Touchstone®TM1602 Telephony Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, checking your email, or talking with

friends on the phone. the Touchstone TM1602 Telephony Modem brings it all to you

faster and more reliably, all while providing toll quality Voice over IP telephone serv-

ice.

The Touchstone Telephony Modem provides an Ethernet connection for use with

either a single computer or home/ofﬁce Local Area Network (LAN). The Touchstone

Telephony Modem provides for up to two separate lines of telephone service.

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Telephony Modem

Conﬁguring Your Ethernet Connection

Using the Telephony Modem

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).

ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to

provide notiﬁcation of such revision or change.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer-

chantability and ﬁtness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any

time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-

tice.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to

refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of

others.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

Release 16 Standard 1.3 July 2014

Touchstone® TM1602 Telephony Modem User’s Guide

Export Regulations

Safety Requirements

FCC Part 15

RF Exposure

Industry Canada Compliance

For Mexico

European Compliance

Getting Started

About Your New Telephony Modem

What’s in the Box?

Items You Need

Getting Service

System Requirements

Recommended Hardware

Windows

Linux/other Unix

About this Manual

Ethernet Connection

What About Security?

Installing and Connecting Your Telephony Modem

Front Panel

Rear Panel

Mounting the Telephony Modem

Tools and Materials

Location

Instructions

Wall-mounting instructions

Desktop mounting instructions

Connecting the Telephony Modem

Making Ethernet Connections

Making Telephone Connections

Conﬁguring Your Ethernet Connection

Requirements

How to use this chapter

TCP/IP Conﬁguration for Windows XP

TCP/IP Conﬁguration for Windows 7

TCP/IP Conﬁguration for MacOS X

Using the Telephony Modem

Setting up Your Computer to Use the Telephony Modem

Wiring Problems

Indicator Lights for the TM1602

Indicator Lights: Normal Operation

Indicator Lights: Startup Sequence

Telephony Modem Start Up Sequence

Cable Modem Start Up Sequence

Using the Reset Button

Troubleshooting

Glossary

Safety Requirements

ARRIS Telephony Modems comply with the applicable requirements for perform-

ance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

CAUTION

Double pole/Neutral fusing

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Telephony Modem to existing telephone wiring should

only be performed by a professional installer. Physical connections to

the previous telephone provider must be removed and the wiring must

be checked; there must not be any voltages. Cancellation of telephone

service is not adequate. Failure to do so may result in loss of service

and/or permanent damage to the Telephony Modem.

• The Telephony Modem is designed to be connected directly to a telephone.

• Connecting the Telephony Modem to the home’s existing telephone wiring

should only be performed by a professional installer.

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocution.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not use spray cleaners or aerosols on the Telephony Modem.

• The product shall be cleaned using only a damp, lint-free, cloth. No solvents

or cleaning agents shall be used.

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

• Avoid using and/or connecting the equipment during an electrical storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equipment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. In the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. In the European Union and in certain other countries,

CATV installation equipotential bonding requirements are speciﬁed in IEC

60728-11, Cable networks for television signals, sound signals and interac-

tive services, Part 11: Safety. This equipment is intended to be installed in

accordance with the requirements of IEC 60728-11 for safe operation.

If the equipment is to be installed in an area serviced by an IT power line

network, as is found in many areas of Norway, special attention should be

given that the installation is in accordance with IEC 60728-11, in particular

Annex B and Figure B.4.

• In areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and

Phone lines.

• When the Telephony Modem is connected to a local computer through Eth-

ernet cables, the computer must be properly grounded to the building/res-

idence AC ground network. All plug-in cards within the computer must be

properly installed and grounded to the computer frame per the manufac-

turer’s speciﬁcations.

• Ensure proper ventillation. Position the Telephony Modem so that air ﬂows

freely around it and the ventillation holes on the unit are not blocked.

• Do not mount the Telephony Modem on surfaces that are sensitive to heat

and/or which may be damaged by the heat generated by the modem, its

power supply, or other accessories.

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations to this equipment not expressly approved by the party re-

sponsible for compliance could void the user’s authority to operate the equipment.

Warning: Changes or modiﬁcations to this equipment not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncon-

trolled environment. This equipment should be installed and operated with mini-

mum distance of 7.9 inches (20cm) between the radiator and your body. This

transmitter must not be co-located or operating in conjunction with any other an-

tenna or transmitter.

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter

by Industry Canada. To reduce potential radio interference to other users, the an-

tenna type and its gain should be so chosen that the equivalent isotropically radi-

ated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada license-exempt RSS standard(s). Oper-

ation is subject to the following two conditions: (1) this device may not cause in-

terference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This

equipment or device cannot cause harmful interference and (2) this equipment or

device must accept any interference, including interference that may cause some

unwanted operation of the equipment.

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromagnetic Compatibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-

tional, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product is governed

by Directive 2002/96/EC of the European Parliament and of the

Council on waste electrical and electronic equipment (WEEE).

WEEE could potentially prove harmful to the environment; as

such, upon disposal of the Telephony Modem the Directive re-

quires that this product must not be disposed as unsorted mu-

nicipal waste, but rather collected separately and disposed of in

accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Par-

liament and of the Council of 27 January 2003 on the restriction of the

use of certain hazardous substances (RoHS) in electrical and elec-

tronic equipment.

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Getting Started

About Your New Telephony Modem

The Touchstone TM1602 Telephony Modem is DOCSIS® compliant with the follow-

ing features:

• Speed: much faster than dialup or ISDN service; up to sixteen times faster

than DOCSIS 2.0 cable modems

• Connectivity: supports Ethernet connection

• Flexibility: provides two independent lines of telephone service as well as

high speed data

• Compatibility:

– Data services: DOCSIS 3.0 compliant and backward-compatible with

DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your

cable company)

– Telephony services: PacketCable™ 1.5 or 1.0 compliant

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Telephony Modem

• Power Cord

• Ethernet Cable (CAT5e)

• End User License Agreement

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Items You Need

If you are installing the Telephony Modem yourself, make sure you have the fol-

lowing items on hand before continuing:

•Telephony modem package: see What’s in the Box? for a list of items in

the package.

•Coaxial cable (coax): as shown in the image to the left, this is a round

cable with a connector on each end. It is the same kind of wire used to con-

nect to your television for cable TV. You can buy coax from any electronics

retailer and many discount stores; make sure it has connectors on both

ends. There are two types of connectors, slip-on and screw-on; the screw-

on connectors are best for use with your Telephony Modem. The coax should

be long enough to reach from your Telephony Modem to the nearest cable

outlet.

Note: For best performance, use high-quality RG-6 type coax cable and mini-

mize or eliminate splitters between the cable jack and the Telephony Modem.

•Phone Cable: as shown in the image to the left, this is a standard phone

cable with standard phone connectors (RJ11 type) on both ends. You can

buy phone cables from any electronics retailer and many discount stores.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Telephony Modem and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television, telephone, and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Tele-

phony Modem, you need to obtain two drywall anchors or wood screws.

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

Phone Cable

Getting Service

Before trying to use your new Telephony Modem, contact your local cable company

to establish an Internet account and telephone service. When you call, have the

following information ready:

• the Telephony Modem serial number and MAC addresses of the unit (printed

on a sticker on the bottom of the Telephony Modem)

• the model number of the Telephony Modem

Save this information for future use. In addition, you should ask your cable com-

pany the following questions:

• Do you have any special system requirements or ﬁles that I need to down-

load after I am connected?

• When can I start using my Telephony Modem?

• Do I need a user ID or password to access the Internet or my e-mail?

• Will my phone number(s) change?

• What new calling features will I have and how do I use them?

Touchstone TM1602 Telephony Modem User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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