Wilson Electronics Pro 70 Plus Manual de usuario

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Cellular Signal Booster

Pro 70 Plus™

2Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

IT IS VERY IMPORTANT

TO POWER YOUR SIGNAL

BOOSTER USING A SURGE

PROTECTED AC POWER

STRIP WITH AT LEAST A 1000

JOULE RATING.

FAILURE TO DO THIS WILL VOID YOUR WARRANTY

IN THE EVENT OF A POWER SURGE OR LIGHTNING

STRIKE.

! ! THE SIGNAL BOOSTER UNIT IS DESIGNED

FOR USE IN AN INDOOR, TEMPERATURE-

CONTROLLED ENVIRONMENT (LESS

THAN 150 DEGREES FAHRENHEIT). IT IS

NOT INTENDED FOR USE IN ATTICS OR SIMILAR

LOCATIONS SUBJECT TO TEMPERATURES IN

EXCESS OF 150°F.

Contents

Package Contents .....................................................3

Before Getting Started .................................................3

Find the Strongest Signal...............................................3

Installation Details.....................................................4

Quick Install ..........................................................5

Outside Antenna Installation ............................................5

Signal Booster Installation ..............................................5

Inside Antenna Installation..............................................6

Powering Up the Signal Booster .........................................6

Troubleshooting & Understanding Lights..................................7

Additional FAQ........................................................8

Optional Equipment ...................................................8

Safety Guidelines ....................................................10

Signal Booster Specifications .......................................... 11

Guarantee and Warranty........................................Back Cover

Pro 70 Plus™Band 12/17 & 13 (700 MHz), Band 5 (800 MHz), Band 4 (1700/2100 MHz), Band 25/2

(1900 MHz) In-Building Wireless SmarTech ™ Signal Booster

Model # 470027 FCC ID: PWO460027 IC: 4726A460027

The term “IC” before the radio certication number only signies that Industry Canada technical specications were met.

Model # 460004 FCC ID: PWO460004

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

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Before Getting Started

Before you install your AG Pro 4G and

start enjoying improved cellular reception

in your facility, please do the following:

1. Read through all the installation

steps. This will help you know what to

expect from start to nish.

2. Watch the YouTube video

demonstrating the AG Pro 4G

installation at wilsonelectronics.com/

AGPro4Gvideo.

3. Familiarize yourself with all materials

in your product package. This will

allow you to know which pieces we

reference in the instructions.

4. Identify the location of your best

available cellular signal. See

instructions that follow.

5. Determine the best installation

locations for your Outside Antenna,

Signal Boost, and Inside Antenna.

Connect all cables and test the

function of your AG Pro 4G system

before nalizing installation.

Package Contents

Tools Required for Installation:

(depending on your particular installation, you will need the following tools)

1. Pole mount - 10 mm open-end wrench or adjustable wrench

2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver

Find the Strongest Cellular Signal

Before you install your AG Pro 4G signal

booster, you must determine the location of

the best available cellular signal. This will

affect the location of your Outside Antenna

and will help you get the best performance

from your AG Pro 4G. You can nd the

strongest signal outside your building,

typically at the highest point available, using

any of the following methods:

1. Best method:

After connecting power the power

supply to your surge protected power

strip, connect the Outside Antenna to

the AG Pro 4G signal booster, and the

AG Pro 4G to the Inside Antenna. Have

one person outside (on the roof for best

results) rotate the Outside Antenna with

a second person inside the building

near the Inside Antenna watching the

signal strength on a phone. This allows

you to read the signal strength from

nearby cell towers.

a. The person inside should have

the phone in test mode so the

numerical signal strength can be

read. This is more accurate than

the bar indicator. Go to

Appearance of device and accessories may vary.

Wall Mount BracketPole Mount Bracket

Wide Band Directional

Antenna 75’ RG11 Cable

(314475-1175)

Pro 70 Plus™

(470027)

AC/DC

Power Supply

12V/3A (859900)

2’ RG11 Cable

(951127)

Lightning Surge

Protector

(859992)

Wide Band Panel Antenna

50’ RG11 Cable

(311155-1150)

4Need help? www.WilsonElectronics.com Tech Support 866-294-1660

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www.wilsonelectronics.com/test-

mode-instructions for help in nding

the test mode for your phone.

b. The person on the roof should turn

the Outside Antenna 45 degrees

at a time. Allow 30 seconds for the

phone to register with each turn.

c. The person inside should note the

readings on the phone with each

turn. Signal readings usually appear

as a negative number. The closer the

number gets to zero, the stronger the

signal (for example, -86 dB would be

a moderately good reading while -55

dB would be an excellent reading,

and -110 dB would be a weak, or

unusable signal).

d. Once you have determined which

direction provides the strongest

outside signal, you can install the

Outside Antenna in that general

direction.

2. Good methods:

a. Place calls from several locations

outside your building. As you move

to different locations, note where

you get the best reception.

b. If you have a smart phone, you

can download apps that help you

identify locations of cell phone

towers or the strongest signal. Go

to the App Store and search for

“cell signal” to nd available apps

for your device.

3. Acceptable method: Check the bar

indicator on your cell phone display

and note where the signal appears

the strongest. (Note: cell phone bars

are only an approximation of signal

strength and vary from phone to

phone.) Phones can take up to 30

seconds to reset to a new reading. Be

patient and repeat your signal check

several times.

For additional instructions on nding

the strongest cellular signal, watch the

installation video at: wilsonelectronics.com/

AGPro4Gvideo.

Installation Details

As you plan your installation, keep the

following guidelines in mind to maximize

your signal strength:

1. Maintain a vertical distance of at least

20 feet or a horizontal distance of at

least 50 feet between the Outside

Antenna to the Inside Antenna.

2. If possible, place the Inside Antenna

directly beneath the placement of the

Outside Antenna location. This creates

a maximized signal zone within the

room where the Inside Antenna is

located.

3. Be sure the Inside Antenna is NOT

facing toward the Outside Antenna.

This creates potential oscillation

or feedback and reduces the

effectiveness of the AG Pro 4G.

WAIT 30

SECONDS

Place the inside antenna

directly beneath the

placement of the Outside

Antenna location

At least 20 feet of vertical or

50 horizontal separation

Outside Directional

Antenna

Inside Panel Antenna

Cell Tower

Outside Directional

Antenna

Outside Directional

Antenna

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4. If you do not know how to mount

hardware or run coax cable through

walls, ceilings and oors, get help from

a Wilson Certied Installer at www.

wilsonelectronics.com/wci or from a

qualied contractor or electrician.

We recommend you install the Lightning

Surge Protector (859902). Attach the cable

from the Outside Directional Antenna to

the surge protector and ground the surge

protector. The LSP is sold separately.

Quick Install

For more detailed instructions on

installation, read the description later

in this guide or watch the video at

wilsonelectronics.com/AGPro4Gvideo.

NOTE: Create a “soft” install rst by testing

components in your proposed locations

before securing them with hardware.

1. Select a location on the roof of the

building to install the Outside Antenna.

Make sure the antenna is clear of

obstructions that could block the signal

from the nearest cellular tower.

2. Select a location to install the AG

Pro 4G Signal Booster that is well

ventilated and away from excessive

heat, moisture, and direct sunlight.

3. Select a location for the Inside Antenna

that is in the center of the area where

the signal needs to be amplied

and a minimum of 20 vertical feet or

50 horizontal feet from the Outside

Antenna.

Outside Directional

Antenna

Inside Panel

Antenna

AG Pro 4G

4. Run the coax cable from the Outside

Antenna to the Signal Booster and

attach it to the connector labeled

“Outside Antenna.” Connect another

coax cable to the connector labeled

“Inside Antenna” and run it to the

Inside Antenna. NOTE: Be careful

not to bend the center pins on

the connectors when securing

connections.

5. Once you have ensured all

connections are tight, connect the

Signal Booster to a surge protected

power strip with at least a 1000 Joule

rating to protect your equipment from

power surges and lightning strikes.

(See page 11 for information on

lightning protection)

6. If your AG Pro 4G is working

correctly, the lights will be green.

If the lights are not green, see the

“Troubleshooting” starting on page 7.

Outside Antenna Installation

1. Select a location on the roof or an

outside wall where the Outside

Antenna can be mounted without

obstruction (at least three feet of

clearance in all directions) and with at

least 20 feet of vertical or 50 feet of

horizontal separation from the Internal

Antenna.

2. After connecting the coax cable to the

antenna, run it underneath the down

side of your roof’s ashing if mounted

on the roof. Tip: Often you can follow

the route used by satellite TV cables.

If you attach the Outside Antenna to a

wall, run the cable along the outside

of the wall to the area where you want

the cable to appear on the inside of

the building, then drill a hole through

the wall where the cable will enter

the building. Caution: Before drilling

holes for the cable, be sure there are

no electrical outlets, wiring, or sewer

or water pipes you could puncture or

sever.

3. Seal any holes with silicone, cable

bushings or other waterproof sealant.

Signal Booster Installation

1. Select a location for the Signal

Booster that is away from excessive

heat, direct sunlight, moisture and

well ventilated. The enclosure must

NOT be air tight. Also, be sure the

location is near a power source.

6Need help? www.WilsonElectronics.com Tech Support 866-294-1660

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3. Inside Antennas can be mounted

above ceiling drywall, on a ceiling

inside a room, or on a wall inside a

room. Ensure the Inside Antenna is

facing AWAY from the Outside Antenna

to avoid oscillation (feedback) and

reduced performance.

Face inside

antenna

away from

the outside

antenna.

Inside

Antenna

Outside

Antenna

4. Use the mounting hardware included

in the package to secure the Inside

Antenna to the selected location.

Powering Up The Signal Booster

1. Ensure the cables to both the Outside

Antenna and Inside Antenna are

securely connected before powering

up the Signal Booster.

2. Plug the power supply into the Signal

Booster input marked “POWER” and

then into a surge protector power strip

with a minimum 1000 Joule rating.

3. The lights on the Signal Booster should

remain green . If the lights are not

green, see the “Troubleshooting” section

starting on page 7.

For illustrations of these installation steps,

view the install video at wilsonelectronics.

com/AGPro4Gvideo.

2. Connect the cables to the Signal

Booster from the Outside Antenna

and Inside Antenna at the designated

ports.

3. Do NOT connect the Signal Booster

to the power source until all cables

are connected.

Inside Antenna Installation

1. Select a location in the center of

the area where you want cellular

signals improved to mount the Inside

Antenna. If you have multiple rooms

with poor signal, you may need

multiple Inside Antennas. These

can attach to the Signal Boost by

using a splitter (sold separately).

Contact Wilson Electronics for more

information.

2. Ensure a minimum of 20 feet vertical

or 50 horizontal feet separation from

the Outside Antenna.

Place the inside antenna

directly beneath the

placement of the Outside

Antenna location

At least 20 feet of vertical or

50 horizontal separation

Outside Directional

Antenna

Inside Panel Antenna

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Troubleshooting

The AG Pro 4G Signal Booster includes four

indicator lights, one each for the 700 MHz

band, the 800 MHz band, the 1900 MHz

band, and the 1700/2100 MHz band. This

covers virtually any type of voice and data

cellular communications channel. Indicator

lights will be green, orange or red; or a

combination of colors.

Green indicates the unit is powered

and working properly. You always want

the lights to be green on the bands you

plan to use.

Red indicates the AG Pro 4G has

shut down due to extreme oscillation

(feedback).

Orange indicates the AG Pro 4G has

shut down due to extreme overload.

This is caused from being too close to

a cell tower.

The AG Pro 4G also has two unique light

functions – green with an alternating red,

and green with an alternating orange. Both

of these indicate the booster is working,

though at a reduced gain.

IMPORTANT NOTE: Reduced gain

decreases the inside coverage area. If the

amount of coverage area is sufcient, your

installation is complete.

Green and Orange indicates the

booster has detected overload, and

has automatically reduced the gain to

correct this scenario.

Green and Red indicates the booster

has detected oscillation, and has

automatically reduced the gain to

correct this scenario.

Note: Both of the above can occur, but

the booster will choose the light option

that relates to the greatest reduction in

gain.

Fixing Red Light Issues

If one or more lights on the Signal Booster

are red:

1. Make sure all connections are tight.

2. If the coverage area is not large

enough with a reduced gain and

alternating green and red lights, you

need to increase the distance between

the Outside Antenna and the Inside

Antenna by moving them horizontally

and/or vertically farther apart. After

doing so, reset the booster by

unplugging the power supply and then

plugging it back in. If the light is green

after separating the antennas, you

have ensured the maximum coverage.

3. If your coverage area is still too small

after separating the antennas contact

the Wilson Electronics Technical

Support Team for assistance: 866-294-

1660.

Fixing Orange Light Issues

If one or more lights on the Signal Booster

are orange:

1. If the coverage area is not large

enough with a reduced gain and

alternating green and red lights,

move the Outside Antenna away from

the strongest cellular signal in small

increments until the light turns green.

If the Signal Booster will not respond,

relocation of the outside antenna may

be required.

Move the outside

antenna away from

the strongest cellular

signal in small

increments

2. If the light remains orange or the

coverage area is still too small, contact

the Wilson Electronics Technical

Support Team for assistance at 866-

294-1660.

8Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Additional FAQ:

What hours can I contact tech support?

Technical Support can be reached from 7:00am to 6:00pm MST, by calling (866-294-1660),

or by email, at [email protected].

How does weather affect the performance of my Outside Antenna?

Water vapor (e.g. rain, fog, snow or other precipitation) creates an effective lter to cellular

signal. In times of heavy precipitation, you may see less performance.

What’s the difference between the 800 MHz and the 1900 MHz bands? How do I know

which MHz band my cell phone uses?

The AG Pro 4G works with all major North American cellular providers. Traditionally,

800/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are

associated with 4G data.

Carrier Frequency Use

We recommend visiting www.wirelessadvisor.com (United States) or http://bit.ly/1mQf2Gl

(Canada) for information regarding the frequency band used by your cell service provider in

a specic geographical location.

Inside Antenna Expansion Kit

Kit 309900-50N

• 2 - Wall Panel antennas

• 1 - 50 ohm 3-Way Splitter

Kit 309905-50N

• 3 - Wall Panel Antennas

• 3 - 2-Way 50 Ohm Splitters

Kit 309902-75F

• 2 - Wall Panel Antennas

• 1 - 3-Way 75Ohm Splitter

Kit 309903-75F

• 3 - Wall Panel Antennas

• 3 - 2-Way 75Ohm Splitters

Kit 309904-75F

• 1 - Wall Panel Antenna

• 1 - 2-Way 75 Ohm Splitter

Inside Antenna Kits

Kit 311155-0630

• 75 Ohm Wall Mount Panel Antenna

• 30’ RG6

Kit 301121-40010

• 50 Ohm Dome Antenna

• 10’ LMR400

Kit 311135-40060

• 50 Ohm Wall Panel Antenna

• 60’ LMR400

Kit 301151-0610

• 75 Ohm Dome Antenna

• 10’ RG6 Cable

Kit 311135-5820

• 50 Ohm Wall mount Panel Antenna

• 20’ RG58 Cable

Kit 311135-40060

• 50 Ohm Wall Mount Panel Antenna

• 60’ LMR400 Cable

Kit 301151-1110

• 75 Ohm Dome Antenna

• 10’ RG11 cable

Kit 311155-1150

• 75 Ohm Wall mount Panel Antenna

• 50’ RG11 Cable

50 Ohm Outside Antenna Kits

Kit 314453-5825

• 50 Ohm Pole Mount Panel Antenna

• 25’ RG58 Cable

Kit 314411-5825

• 50 Ohm Wide Band Directional

• 25’ RG58 Cable

Kit 301111-5850

• Yagi Directional Antenna

• 50’ RG58 Cable

Kit 311129-5840

• 800 MHz Yagi Directional

• 40’ RG58 Cable

Kit 311203-5820

• Omni-Directional antenna

• 20’ RG58 Cable

Kit 311124-5830

• 1900 MHz Yagi antenna

• 30’ RG58 Cable

Kit 311203-40020

• Omni-Directional antenna

• 20’ LMR400 Cable

Kit 301111-400170

• Yagi Directional w/ N-Female

• 170’ LMR400

Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Kit 311124-400100

• 1900 MHz Yagi Directional

• 100’ LMR400 Cable

Kit 311129-400100

• 800 MHz Yagi Antenna

• 100’ LMR400 Cable

Kit 314411-40075

• 50 Ohm Wide Band Directional Antenna

• 75’ LMR400 Cable

Kit 314453-40075

• 50 Ohm Pole Mount Panel Antenna

• 75’ LMR400 Cable

75 Ohm Outside Antenna Kits

Kit 301111-0675

• Yagi Directional Antenna

• 75’ RG6 Cable

• N-Male to F-Female adapter

Kit 311201-0620

• Omni Directional w/ F-Female

• 20’ RG6 Cable

Kit 311129-0660

• 800 MHz Yagi Directional

• 60’ RG6 Cable

• N-Male to F-Female adapter

Kit 311124-0650

• 1900 MHz Yagi Directional

• 500’ RG6 Cable

• N-Male to F-Female adapter

Kit 314473-0640

• 75 Ohm Pole Mount Panel Antenna

• 40’ RG6 Cable

Kit 311141-0620

• 75 Ohm Grey Brick Antenna

• 20’ RG6 Cable

Kit 301111-11140

• Yagi Directional Antenna

• 140’ RG11 Cable

• N-Male to F-Female adapter

Kit 311201-1120

• Omni Directional w/ F-Female

• 20’ RG11 Cable

Kit 311129-11110

• 800 MHz Yagi Directional

• 110’ RG11 Cable

• N-Male to F-Female adapter

Kit 311124-1180

• 1900 MHz Yagi Directional

• 80’ RG11 Cable

• N-Male to F-Female adapter

Kit 314473-1175

• 75 Ohm Pole Mount Panel Antenna

• 75’ RG11 Cable

Kit 314475-0630

• 75 Ohm Wide Band Directional

• 30’ RG6 Cable

Kit 314475-1175

• 75 Ohm Wide Band Directional

• 75’ RG11 Cable

Kit 311141-1120

• 75 Ohm Grey Brick Antenna

• 20’ RG11 Cable

Mini-Mag Outside Antenna

301126 w/12.5 RG174 cable-SMA

10 Need help? www.WilsonElectronics.com Tech Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

Safety Guidelines

WARNING: To uphold compliance with network protection standards, all active cellular devices must maintain

at least 6 feet of separation distance from Panel and Dome antennas.

WARNING: Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell

phone.

WARNING: Use only the power supply provided in this package. Use of a non-Wilson Electronics product may

damage your equipment.

WARNING: The Signal Booster unit is designed for use in an indoor, temperature-controlled environment (less

than 150 degrees Fahrenheit). It is not intended for use in attics or similar locations subject to

temperatures in excess of that range.

WARNING: Warning: The Outside Antenna must be installed no higher than 10 meters (31’9”) above ground.

WARNING: Take care to ensure that neither you nor the pole comes near any power lines during installation.

RF SAFETY WARNING: Any antenna used with this device must be located at least 8 inches from all persons.

BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider

and have your provider’s consent. Most wireless providers consent to the use of

signal boosters. Some providers may not consent to the use of this device on their

network. If you are unsure, contact your provider.

You MUST operate this device with approved antennas and cables as specified by

the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any

person.

You MUST cease operating this device immediately if requested by the FCC or a

licensed wireless service provider.

WARNING. E911 location information may not be provided or may be inaccurate for

calls served by using this device.

This is a CONSUMER device.

This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the authority

to operate this equipment.

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