Western Digital My Cloud Manual de usuario

My Cloud

™

User Manual

WD My Cloud Personal Cloud Storage User Manual

For use with My Cloud devices on firmware 02.xx.xx

WD®Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this

product. Most technical support questions can be answered through our knowledge base or e-mail

support service at http://support.wd.com. If the answer is not available or if you prefer, please

contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day

period starts on the date of your first telephone contact with WD Technical Support. E-mail support

is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us

keep you informed of new features and services, remember to register your product online at

http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

Registration—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data

recovery information.

Knowledge Base—Search by keyword, phrase, or answer ID.

Installation—Get online installation help for your WD product or software.

WD Community—Share your thoughts and connect with other WD users.

Learning Center — Start here to get the most out of your personal cloud storage device

(http://mycloud.com/learn).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and

system software versions available.

Registering Your WD Product

device online at http://register.wd.com or by using the My Cloud Personal Cloud Storage installer,

available on the online Learning Center.

North America Asia Pacific

English 800.ASK.4WDC Australia 1800 429 861

(800.275.4932) China 800 820 6682 / 400 627 6682

Spanish 800.275.4932 Hong Kong +852 3057 9031

India 1800 419 5591/1800 200 5789

Europe (toll free)* 00800 ASK4 WDEU Indonesia 001 803 852 3993

(00800 27549338) Japan 0800 805 7293/ 0120 934 453

Malaysia 1800 817 477

New Zealand 0508 555 639

Middle East +31 880062100 Philippines 1800 1855 0277

Africa +31 880062100 Singapore 1800 608 6008

Taiwan 0800 225 593

Thailand 00 1800 852 5913

* For a list of WD support numbers see http://support.wdc.com/contact/contact.asp?lang=en

iii

MY CLOUD USER MANUAL

Table of Contents

WD® Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Pre-installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Preparing Your Device for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting Up Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Getting to the Public Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Backing Up and Retrieving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Synchronizing Your Files and Folders with WD Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using WD SmartWare Pro (Windows Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Windows 7 Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using Windows 8 File History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using Apple Time Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

5 The Dashboard At a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Launching the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Basic Administrative Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

MY CLOUD USER MANUAL

Viewing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Creating a User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Editing User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Removing a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

7 Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Viewing a List of Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Creating a New Share. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Making a Share Private. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Deleting a Share . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Accessing the Contents of a Share Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

8 Accessing Your My Cloud Device Remotely . . . . . . . . . . . . . . . . . . . . . . . 49

Enabling Cloud Access for the My Cloud Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Enabling Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Mobilizing Your Files with the My Cloud Mobile App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

The Pathway to Your Personal Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Accessing Your Personal Cloud on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

9 Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

10 Managing Safepoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

About Safepoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Creating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Updating a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Recovering a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Deleting a Safepoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

11 Playing/Streaming Videos, Photos & Music . . . . . . . . . . . . . . . . . . . . . . . . 79

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Media Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Enabling/Disabling DLNA and iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Accessing Your Personal Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Accessing Your Personal Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

MY CLOUD USER MANUAL

12 Connecting a USB Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Connecting A USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Mapping A USB Drive (Windows Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Creating a Shortcut to the USB Drive (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

13 Appendix A: My Cloud Device URLs and Names. . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

14 Appendix B: Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

15 Appendix C: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

First Steps Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Resetting the My Cloud Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Specific Problems and Corrective Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

16 Appendix D: Regulatory and Warranty Information . . . . . . . . . . . . . . . . . . 96

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . . 97

Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

17 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

IMPORTANT USER INFORMATION

MY CLOUD USER MANUAL

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can

result in electric shock or fire hazard. The safeguards incorporated into this unit will protect

you if you observe the following procedures for installation, use, and servicing.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or

aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall, causing serious

damage to the product.

Do not drop the product.

Do not block the slots and openings on the top and bottom of the chassis; to ensure

proper ventilation and reliable operation of the product and to protect it from

overheating, these openings must not be blocked or covered. Making sure the device is

standing upright also helps prevent overheating.

Operate this product only from the type of power indicated on the marking label. If you

are not sure of the type of power available, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this product where

persons will walk on the cord.

If an extension cord is used with this product, make sure that the total ampere rating of

the equipment plugged into the extension cord does not exceed the extension cord

ampere rating. Also, make sure that the total rating of all products plugged into the wall

outlet does not exceed the fuse rating.

Never push objects of any kind into this product through the chassis slots as they may

touch dangerous voltage points or short out parts that could result in a fire or electric

shock.

Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are

followed. Adjust only those controls that are covered by the operating instructions

since improper adjustment may result in damage and require extensive work by a

qualified technician to the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer Sup-

port at http://support.wd.com.

IMPORTANT USER INFORMATION

MY CLOUD USER MANUAL

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and

technical support. Your WD product information is found on the label on the bottom of the

device.

Serial Number

Model Number

Purchase Date

System and Software Notes

PRODUCT OVERVIEW

MY CLOUD USER MANUAL

Product Overview

About the System

Features

About the Learning Center

Package Contents

Requirements

Product Components

LEDs

Pre-installation Instructions

Handling Precautions

About the System

The My Cloud cloud storage system is a high-performance system providing secure wireless

access to your media and files from any computer, tablet, or smartphone when it is

connected to a wireless router.

Connect this powerful system to your wireless router for shared storage on your home

network and accessing your files from within and outside the home. Share files with your

Mac and PC, stream media to your DLNA-compatible devices, and access your files

remotely with the My Cloud apps and the MyCloud.com web site.

This user manual provides step-by-step installation instructions and other important

information about your WD product. For more information and news about this product, visit

our website at http://www.wd.com/.

Features

Finally, a cloud of your own. Save everything on your storage device and access it from

anywhere.

Centralized storage for your family’s media collection – Store and organize all your family's

photos, videos, music, and important documents in one secure place on your home

network.

Access from anywhere – Enjoy your personal cloud no matter where you are from any PC,

Mac, tablet, or smartphone. With WD’s apps, your personal cloud is always with you.

Automatic file backup for all your computers – Back up of all the files on your PC and Mac

computers to your My Cloud device. Get peace of mind knowing that all your files are

securely and automatically backed up on your network. For PC users, WD SmartWare™ Pro

offers options for backing up your files to multiple devices on your network. Mac users, take

advantage of all the features of Apple Time Machine backup software to protect your data.

Directly upload from your mobile devices – Are your mobile devices at maximum capacity?

Save valuable space on your tablets and smartphones with easy photo, video and file

uploads direct to your personal cloud device.

Connect to Dropbox™ and more – Easily transfer files between your personal cloud,

Dropbox, and other public cloud accounts.

Expandable storage with the USB expansion port – Easily expand your storage capacity

with the USB 3.0 expansion port. Simply plug-in your USB 3.0 or USB 2.0 external hard

drive to instantly add more storage for all your photos, videos, music, and documents.

PRODUCT OVERVIEW

MY CLOUD USER MANUAL

Fast file transfers for high-performance streaming – Gigabit Ethernet and dual-core

processor deliver high-performance media streaming and blazing-fast file transfers.

Seamlessly stream your videos, photos and music to your connected DLNA-compatible

TV’s, media players, and gaming consoles without skipping a beat.

Serve up your music with iTunes® – The My Cloud storage device includes iTunes support

so you can centralize your music and video collection and play it on any PC or Mac

computer with iTunes.

Password protection for privacy – Your data is always under your control. Protect your

personal cloud from unauthorized access with password protection available for every user.

Easy to set up, easy to find on your network – Get up and running in minutes with WD’s

rich web-based user interface for seamless web-guided setup.

Need help setting up? – We're with you every step of the way. Visit http://mycloud.com/

setup or contact the WD customer support team to walk you through the installation of the

My Cloud device and WD's apps for your computers and mobile devices. Contact

information is on page ii of this manual and in the Quick Install Guide.

Add an extra layer of protection for your files – You can automatically make a second copy,

or safepoint, of your personal cloud on another NAS device or a Windows PC on your LAN,

or on a USB device connected to the My Cloud device. With extra protection for all your

media, you get peace of mind.

About the Learning Center

WD’s online Learning Center (visit http://mycloud.com/learn) provides the latest information,

instructions, and software to help users get the most out of their personal cloud. This web-

based guide offers step-by-step help with setting up remote access, backing up data,

monitoring drive status, and more. It’s an interactive resource to walk users through installing

and using their My Cloud device. The Learning Center allows you to:

Learn about your new cloud storage product.

Download the latest software for your product.

Find in-depth, interactive information on how to explore each of your product’s features.

Update your product whenever new features become available.

Access an always-available resource online, without a manual or CD.

Package Contents

My Cloud device

Ethernet cable

AC power adapter

Quick Install Guide

For information on additional accessories for this product, visit:

US www.wdstore.com

Europe www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of

Technical Support contacts, visit http://www.support.wdc.com .

PRODUCT OVERVIEW

MY CLOUD USER MANUAL

Requirements

Operating System

Note: Compatibility may vary depending on your computer’s hardware configuration and

operating system.

Note: Your best experience using the My Cloud device is with Windows 7 and higher.

Web Browsers

Internet Explorer 10.0 and later on supported Windows computers.

Safari 6.0 and later on supported Windows and Mac computers.

Firefox 29 and later on supported Windows and Mac computers.

Google Chrome 31 and later on supported Windows and Mac computers.

Local Network

Router/switch (Gigabit is recommended to maximize performance.)

Internet

Broadband Internet connection is required for initial setup and software downloads, as well

as for remote access and mobile apps.

Windows®Mac OS X®

Windows 10

Windows 8.1

Windows 8

Windows 7

Windows Vista®

El Capitan (Mac OS 10.11)

Yosemite (Mac OS 10.10)

Mavericks (Mac OS 10.9)

Mountain Lion (Mac OS 10.8)

Lion (Mac OS 10.7)

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