VeriFone Vx Series Manual de usuario

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QUICK REFERENCE GUIDE

VERIFONE Vx

RANGE OF TERMINALS

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Verifone Vx Range of Terminals User Guide

Terminals in this range:

Vx520

Vx675

Vx520

Vx680

Vx675

Vx520

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We support you every step of the way

24/7 Contact Centre support: When contacting the Support Contact Centre,

please request a ticket or reference number for follow-up purposes.

•Card Connect Merchants: 0861 338 767

•Investec Merchants: 0861 000 016

Authorisation Centres:

•ABSA: 0860 100 018

•Mercantile Bank: 0861 625 288

WhatsApp support: 081 809 1092

Email enquiries: card@connected.co.za

Basic information

User IDs and Pin (Cashier, Supervisor & Manager)

•Default user accounts will be provided by the Field technician when the

device is installed.

* Technician to assist in adding new user accounts according to the

merchant’s request.

Problems when Printing

•Check there is paper in the POS,

•Ensure the paper roll is correctly inserted.

•Check the paper closure lid is closed.

•Contact Customer Support (0861 338 767)

Hold and Call / Hot Card

•This card is reported lost/stolen, this could be a fraudulent card

•Call Authorizations centre on how to proceed.

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Basic allowed card transactions

Credit cards (swiped)

•May not allow cash back.

•May not do a balance.

•Does not ask for a PIN.

•Does ask for random card

numbers of PAN.

Debit cards (swiped)

•May allow cash back.

•May do a balance enquiry.

•May not ask for budget.

•Does ask for a PIN.

CHIP card (MasterCard, Visa - EMV)

•Customer must enter PIN if the terminal prompts for PIN.

•Can be a Debit or Credit card. If your CHIP card has more than one account,

then ‘Select your application' will be shown. Please select the correct account

type.

•The CHIP may ask to confirm that application, press ENTER.

•May allow cash back.

All Cards

•The POS will print a receipt with Declined or Approved.

•If voice approval is allowed, then the terminal will display:

o‘Please contact your bank’ for authorization.

•Enter the Supervisor PIN.

•Enter the authorizations code exactly as provided by the bank.

•If the transaction is approved, receipt is printed. Please remember that the

receipt must be signed if required.

All transactions will dial online for approval, with the exception of a Refund

transaction, which will approve offline.

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Other POS device problems and how to fix them

•“HOTCARD FILE OLD” is displayed on the screen:

oThe Hot Card Parameters are out of date or failed to download

oPress * (Vx675 / Vx680) or F4 (Vx520) for MENU

oSelect 2 –CARD PROCESSING

oSelect 1 –OPERATOR

oSelect 4 –UPDATE PARAMETERS

oSelect 2 –FULL PARAMETERS

oWhen asked, supply Supervisor ID and PIN

oThe terminal will now download full parameters and update the Hot

Card Parameters

•“CPA –SETTLEMENT REQ” is displayed on the screen:

oThe terminal hasn’t successfully uploaded transactions for settlement

oPress * (Vx675 / Vx680) or F4 (Vx520) for MENU

oSelect 2 –CARD PROCESSING

oSelect 1 –OPERATOR

oSelect 3 –BATCH TRANSMISSION

oWhen asked, supply Supervisor ID and PIN

oThe terminal will upload the batch, and print a batch report

•Screen or Keyboard is stuck:

oReboot the terminal and report to Customer Support

•“AUTHORISATION FAILED” printed on receipt:

oBelow this message on the receipt, there is a detailed description of

the reason for the decline. Read, and if still unclear why the

transaction declined, please call the Authorisation Centre

oA Declined response does not necessarily mean insufficient funds in

the customer’s account

oIf “COMMUNICATION FAILURE” is printed on the receipt, the terminal

will automatically reverse the original transaction. This reversal will be

sent online the next time when the terminal connects to the host.

Please note a response code starting with the letter X or Z indicates a

communication failure

General Transaction Flow

•Swipe Card

oSwipe the card on the idle screen

oIf an EMV Chip card is swiped, the terminal will prompt the merchant

to insert the card

oFor a Credit card: The merchant will be prompted to enter 4 digits

from the front side of the card, for fraud prevention

oFor a Debit card: Account type is to be selected (Cheque or Savings)

oProceed with the transaction

•Insert a CHIP card

oThe card is inserted with the CHIP facing up and towards the

terminal

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oIf the CHIP is unreadable, the terminal will conduct a Fallback

transaction

▪The merchant will be prompted to swipe the card, and the

transaction will continue as a normal magnetic stripe

transaction

oProceed with the transaction

oAt the conclusion of the transaction, the CHIP card is allowed to

approve or decline the transaction

oIf the CHIP card declines the transaction, the terminal will

automatically reverse the original transaction. This reversal will be

sent online the next time when the terminal connects to the host

oThe terminal will prompt the user when to remove the card

•Manual PAN entry

oPress * (Vx675 / Vx680) or F4 (Vx520) for MENU

oSelect 2 –CARD PROCESSING

oSelect 1 –OPERATOR

oSelect 1 –MANUAL CARD ENTRY

oWhen asked, supply Supervisor ID and PIN

oEnter the Card number

oSelect the correct account

oEnter the Expiry Date on the front of the card (MMYY format)

oEnter the CVV value on the rear of the card

oSelect the transaction

oProceed with the transaction

•Contactless Transaction

oPress 0 for CTLS (Contactless) transaction

oSelect 1 –SALE

oEnter the Amount

oTouch the Card to the screen when prompted to do so

oIf the transaction value is over a specific amount, the terminal will

prompt the customer to enter his PIN

oThe transaction will be sent to the host for approval

•Automatic Settlement and Download of Parameters

oOnce a day the terminal will perform an automatic batch upload and

settlement, as well as automatic download of parameters

oTo facilitate this, please leave the terminal powered up, and the

external comms, where applicable, powered up as well

oPlease check the Automatic Settlement every day

oIf the terminal was unsuccessful in completing the Automatic

Settlement or Download of Parameters, a receipt to this effect will be

printed

oPlease contact Customer Support if the terminal does not do the

Automatic Settlement and Parameter Download if plugged in

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Additional information

•General

oTerminal displays CARD USE EXCEEDED –VELOCITY OVERRIDE

▪If a card has been used more than once in a 10 minute period,

the terminal will display VELOCITY OVERRIDE

▪Press ENTER

▪The terminal will prompt for Supervisor details

▪When asked, supply Supervisor ID and PIN

▪Continue with the transaction as normal

oAuth Override

▪If the transaction is declined, but may be manually authorised,

CALL BANK will be displayed on the terminal

▪Press ENTER to perform a voice authorisation

▪The terminal will prompt for Supervisor details

▪When asked, supply Supervisor ID and PIN

▪Contact the relevant Authorisation Centre for an authorisation

number

▪Enter this number exactly as provided by the Authorisation

Centre

▪The transaction will be approved, and a receipt will be printed

oBudget Purchase

▪A budget purchase is only allowed on Credit Card Accounts

▪Swipe or Insert card, or enter PAN manually

▪When the amount is entered, and is above the Budget limit,

the Budget Selection screen is displayed

▪Select 2 –BUDGET

▪Select Budget Period

▪Transaction will proceed as normal

oRefund transaction –ONLY allowed on Credit Cards –Swipe and Chip

▪Swipe or insert card to start transaction

▪Select correct account type

▪Select REFUND transaction

▪The terminal will prompt for Supervisor details

▪When asked, supply Supervisor ID and PIN

▪Enter the Amount and Confirm

▪The transaction is approved offline, and the receipt is printed

▪If a signature line is present on the receipt, ensure the

customer signs the receipt

oBalance Enquiry transaction

▪Swipe or insert card to start transaction

▪Select correct account type

▪Select BALANCE ENQUIRY transaction if allowed

▪Transaction will continue

▪If the terminal prompts for a pin, pass the terminal to the

customer

▪Customer will enter his pin

▪Terminal will request the account balance from the Bank

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▪If successful, the terminal will prompt the merchant to pass

the terminal to the customer

▪The terminal will then display the account balance on the

screen before returning to the ready screen

oPurchase and Cash transaction

▪Swipe or insert card to start transaction

▪Select correct account type

▪If Cash is allowed by the card issuer, the transaction Purchase

and Cash can be selected

▪Enter the Purchase Amount when prompted

▪Enter the Cash Back Amount when prompted

▪Confirm the total amount when prompted

▪If the terminal prompts for a pin, pass the terminal to the

customer

▪Customer will enter his pin

▪Transaction will proceed as normal

oCash Withdrawal transaction

▪Swipe or insert card to start transaction

▪Select correct account type

▪If Cash is allowed by the card issuer, the transaction Cash

Withdrawal can be selected

▪Enter the Cash Amount when prompted

▪Confirm the total amount when prompted

▪If the terminal prompts for a pin, pass the terminal to the

customer

▪Customer will enter his pin

▪Transaction will proceed as normal

oReprint of Batch Report

▪Press * (Vx675 / Vx680) or F4 (Vx520) for MENU

▪Select 2 –CARD PROCESSING

▪Select 2 –REPORTS

▪Select 1 –BATCH

▪To print the current batch, select 1 –CURRENT BATCH

▪To print the previous batch, select 2 –PREVIOUS BATCH

▪You can now choose to print either the full batch report, or just

the batch totals

oReprint of Transaction Receipt

▪In some instances, the merchant wants to reprint a receipt, for

instance when the paper roll finished during a transaction. To

reprint the receipt, please do the following steps:

•Press * (Vx675 / Vx680) or F4 (Vx520) for MENU

•Select 2 –CARD PROCESSING

•Select 1 –OPERATOR

•Select 2 –REPRINT RECEIPT

•The POS device will prompt for Supervisor details

•When asked, supply Supervisor ID and PIN

•The merchant can now select to reprint either the last

receipt, or a specific receipt.

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•To reprint the last receipt, select 1 –LAST RECEIPT

•To reprint a specific receipt, select 2 –RECEIPT NUMBER

•Please enter the receipt number of the receipt to reprint

•The receipt will be reprinted

oRestaurant Mode

▪If the terminal has been enabled for Restaurant Mode, some of

the prompts may change

▪During a Purchase transaction, the merchant may be

prompted to enter a waiter / server number, a table number,

and the tip value for the transaction

▪Notes:

•If the TIP amount is larger than the MEAL amount,

supervisor authorisation will be required

•Waiter / Server and Table prompts can be enabled or

disabled under the Settings option

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